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waterboyPM · 01-26-2025

Can anyone explain why I see an old plan on my Public Mobile phone app, but when I log in online it shows the correct newer plan?I changed my plan online on Dec 21, 2024. It was set to change to the new plan on the next billing cycle starting January...

waterboyPM · 06-12-2024

I'm activating a new Public Mobile account and setting up my eSim. During the setup it's asking me to verify my identity and a text message with a 6 digit number was sent to my VOIP phone number - WHICH IS NOT A MOBILE phone - so I can't receive the ...

waterboyPM · 01-26-2025

Thanks that actually worked. I assumed when I opened the app it would gather the current account data, guess not.

waterboyPM · 06-20-2024

Thanks. It took 5 days and my old VOIP number is now active on Public Mobile (including over a weekend). There wasn't a lot of communication about what to expect, a bit frustrating because of the text messages to my VOIP number. The Telus helpline co...

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Plan is different on Public Mobile web account versus phone app

Transferring my VOIP number to Public Mobile, but that number can't receive a text message

Re: Plan is different on Public Mobile web account versus phone app

Re: Transferring my VOIP number to Public Mobile, but that number can't receive a text message