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Data not working….

tonyfreake
Great Neighbour / Super Voisin

My data says 1.43G used of 31G but not working. Current subscription is 1G data so rest most be carry over. Can’t use data. Help

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2 REPLIES 2

will13am
Oracle
Oracle

@tonyfreake , did you do a plan downgrade recently?  I am wondering if the remaining add-on data, particularly loyalty bonus data is current.  It would make no sense that your data would suddenly stop like this.  Try clearing app cache and rechecking the data remaining.  

eddieO
Great Citizen / Super Citoyen

hey @tonyfreake, can you check your phone settings to see if you have a data limit set that is restricting more data to be used, this could be your issue

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