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Resolved! charged twice in August

Hey, I got charged twice in August? Can that be corrected please?

Plans data speed

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Resolved! International calling and 4G and 5G

Hi there Does PM offer and can they offer 4G and 5G service as well as International calling include to $25 plan at Public Mobile ? Thank you,

Invalid Sim on activation attempt

I am having activation issues with a NEW sim card. Nothing to do with payments or porting over a number. I am unable to get past the first step as it keeps saying "Invalid SIM"I was a public mobile member before and I am trying to set one up for my d...

Service at Telus/Koodoo kiosk at Alexis-Nihon Plaza

Sharing my experience: I purchased my SIM card at this kiosk so I would not wait to get it by mail. The service provided by the agent there was pleasant and efficient and explained the different plans offered by PM.She also offered to activate my acc...

Resolved! How to change the e.mail?

Just had my SIM card activated and PM account created by the local retailer. Because of COVID situation, they took my details at the curb and told me to come back to the curb in 15 mins. When I came back I was told that my e.mail did not work so they...

Data not working

My data is not working after switched to this new phone. But the talking is ok.

Did I miss a SIM discount?

New Public Mobile (PM) user here. I just received my SIM today and activated my account... everything went really smoothly (after I figured out IE was the better browser to use over chrome during the account setup steps). While going back over my PM ...

Missing add ons

I recently signed into my account for the first time in a while an noticed I no longer have access to the add ons I paid for. I bought 200 minutes of long distance calling plus I received 1GB of data last year from Public Mobile before Christmas. Do ...

Cant make a payment to desired account

I cant put money on my desired account

Resolved! Maxed on Data - need more

I maxed out on my data, and I need more before it resets. I added on the free 2GB of Holiday data, but it's still not working.Can someone help? What do I need to do to get more data before my plan resets?

Warning: Long Distance Charges May Apply

Resolved! Warning: Long Distance Charges May Apply

When dialing out to areas that may or may not be considered long distance I am getting a notice that "Please wait while I connect your call, long distance charges may apply". I assume this is like the old TELUS warning when I use to have a landline. ...

Resolved! Can i switch 2 phone numbers in the 2 different plans

Hi All the community members, I have a question about the plans. I have 2 lines in PM. One is $15 another one is $40, can I switch the 2 phones number into different plans. or I need to move one of my numbers to a different provider. and come back ag...

Resolved! Got Wrong Province making Phone Number Change...need 30 day exemption on Change

So 85 Yr old Mom just moved to Nova Scotia from Ontario, went to change her PM phone number from Self serve, selected calling group , Chose Halifax, all went well and easy, got a new number... until I called my sister from the New number and apparent...

refer a friend

Resolved! refer a friend

Not sure what changed, but noticed that I have 2 referals but it is only 1$ reward. Before it was 2$.Any idea?

Resolved! I just signed up last night and was wondering if I could get the free month promo

I am wondering if I qualify for the free month promo.

Overcharged

Resolved! Overcharged

Hi there, I paid for services last night and Public Mobile told me it didn’t go through. I tried again this morning and then saw I was double charged. The chat bot told me to come here and post and ask about having the amount in my balance refunded, ...

Resolved! Data plan for tablet?

Does Public Mobile offer data add-ons for tablets?

Public mobile sim card

SIM card is not working in my iPhone phone is locked vicki

Resolved! no service no wifi?

I am aware there is no Add on for service in Mexico but I am wondering if I will still be able to use the hotel wifi when I am out of service area?

Resolved! REFER A FRIEND GLITCH!!!!!

My refer a friend count keeps adjusting, it reduces 2 each time I visit then adds again on another day back and fort and I'm losing more count each week. I used to receive notifications with my friend referrals pretty accurately but now everything is...

Resolved! I forgot my password and the security question.

Hello community, I forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please

Resolved! Forum to post ideas?

Where is the best forum to post ideas?

Resolved! General error when changing sim card

I get a Generic Error when I try to change my sim card number.It's a public mobile sim card.I've tried multiple times.

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