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Forum Posts

Resolved! charged twice in August

Hey, I got charged twice in August? Can that be corrected please?

Tilman by Great Neighbour / Super Voisin
  • 626 Views
  • 13 replies
  • 0 Bravos

Resolved! International calling and 4G and 5G

Hi there Does PM offer and can they offer 4G and 5G service as well as International calling include to $25 plan at Public Mobile ? Thank you,

AdamLove by Great Citizen / Super Citoyen
  • 579 Views
  • 2 replies
  • 0 Bravos

Invalid Sim on activation attempt

I am having activation issues with a NEW sim card. Nothing to do with payments or porting over a number. I am unable to get past the first step as it keeps saying "Invalid SIM"I was a public mobile member before and I am trying to set one up for my d...

okenko by Great Neighbour / Super Voisin
  • 601 Views
  • 7 replies
  • 0 Bravos

Service at Telus/Koodoo kiosk at Alexis-Nihon Plaza

Sharing my experience: I purchased my SIM card at this kiosk so I would not wait to get it by mail. The service provided by the agent there was pleasant and efficient and explained the different plans offered by PM.She also offered to activate my acc...

sunken_dee by Good Citizen / Bon Citoyen
  • 981 Views
  • 7 replies
  • 0 Bravos

Resolved! How to change the e.mail?

Just had my SIM card activated and PM account created by the local retailer. Because of COVID situation, they took my details at the curb and told me to come back to the curb in 15 mins. When I came back I was told that my e.mail did not work so they...

Rushmore by Great Neighbour / Super Voisin
  • 488 Views
  • 5 replies
  • 0 Bravos

Data not working

My data is not working after switched to this new phone. But the talking is ok.

Visco2000 by Great Neighbour / Super Voisin
  • 335 Views
  • 4 replies
  • 0 Bravos

Did I miss a SIM discount?

New Public Mobile (PM) user here. I just received my SIM today and activated my account... everything went really smoothly (after I figured out IE was the better browser to use over chrome during the account setup steps). While going back over my PM ...

_Daniel_ by Good Citizen / Bon Citoyen
  • 606 Views
  • 7 replies
  • 0 Bravos

Missing add ons

I recently signed into my account for the first time in a while an noticed I no longer have access to the add ons I paid for. I bought 200 minutes of long distance calling plus I received 1GB of data last year from Public Mobile before Christmas. Do ...

dh1984 by Good Citizen / Bon Citoyen
  • 560 Views
  • 19 replies
  • 0 Bravos

Resolved! Maxed on Data - need more

I maxed out on my data, and I need more before it resets. I added on the free 2GB of Holiday data, but it's still not working.Can someone help? What do I need to do to get more data before my plan resets?

Stowgi by Great Neighbour / Super Voisin
  • 617 Views
  • 15 replies
  • 1 Bravos

Resolved! Warning: Long Distance Charges May Apply

When dialing out to areas that may or may not be considered long distance I am getting a notice that "Please wait while I connect your call, long distance charges may apply". I assume this is like the old TELUS warning when I use to have a landline. ...

jlarocque96 by Great Citizen / Super Citoyen
  • 504 Views
  • 2 replies
  • 1 Bravos

Resolved! Can i switch 2 phone numbers in the 2 different plans

Hi All the community members, I have a question about the plans. I have 2 lines in PM. One is $15 another one is $40, can I switch the 2 phones number into different plans. or I need to move one of my numbers to a different provider. and come back ag...

kaytus by Town Hero / Héro de la Ville
  • 747 Views
  • 7 replies
  • 0 Bravos

Resolved! refer a friend

Not sure what changed, but noticed that I have 2 referals but it is only 1$ reward. Before it was 2$.Any idea?

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vit100 by Good Citizen / Bon Citoyen
  • 630 Views
  • 5 replies
  • 0 Bravos

Resolved! Overcharged

Hi there, I paid for services last night and Public Mobile told me it didn’t go through. I tried again this morning and then saw I was double charged. The chat bot told me to come here and post and ask about having the amount in my balance refunded, ...

emmamcnabb by Great Neighbour / Super Voisin
  • 566 Views
  • 4 replies
  • 0 Bravos

Resolved! no service no wifi?

I am aware there is no Add on for service in Mexico but I am wondering if I will still be able to use the hotel wifi when I am out of service area?

caradee by Good Citizen / Bon Citoyen
  • 535 Views
  • 6 replies
  • 0 Bravos

Resolved! REFER A FRIEND GLITCH!!!!!

My refer a friend count keeps adjusting, it reduces 2 each time I visit then adds again on another day back and fort and I'm losing more count each week. I used to receive notifications with my friend referrals pretty accurately but now everything is...

buang99 by Model Citizen / Citoyen Modèle
  • 640 Views
  • 3 replies
  • 0 Bravos

Resolved! I forgot my password and the security question.

Hello community, I forgot my password and the security question. My credit card info is outdated, and I was forced to pay via prepaid cards for months now. Help, please

Covid19 by Great Neighbour / Super Voisin
  • 466 Views
  • 3 replies
  • 0 Bravos