[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Late sim card arrival
Hi , I paid 40$ to buy a sim card and the first month fee on Feb 24! I haven’t received it yet, I asked twice from you guys regarding this issue, and nothing happened yet, I want refund please, I don’t want to wait more than this.
iMessage phone # won't verify - no SMS
So frustrated... Ported 3 lines and none of the 3 are working. No texts - no standard SMS or iMessage is working. Can't do 2FA OTP for work and so frustrated.Multiple messages over the past 2 days to support - nothing, zilch, nada. Can't even por...
$ 15 new plan data - "This deal is getting worse all the time." -Lando Calrissian
I currently have this:250 MB Data30-day plan100 Minutes Canada-Wide TalkUnlimited International TextThe new $ 15 plan is this:Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging.0 MB data200 MB of add o...
Resolved! Lost annual credits
I was on the older system of credits, don't use much so I had the $15/ month plan. My monthly rate because I have been a member for years last month was about $9 per month It just went to $16.95 with tax. Why did I lose my annual credits even though...
Subscription
Your services are on hold due to the expiration of your subscription. I had a Canada/US account subscription are they not honoring those anymore? Thank
Phone Number Given to Another Customer, AGAIN
Hi there,For the second time in the last 8 months my phone number was assigned to a new customer. I am current with my plan payments (always made on time) so there is no reason for my phone number to be given out to someone else. I find this bloody f...
Referral reward
I joined Public Mobile in March and applied a referral code but my friend didn’t receive the reward. I might have input the code incorrectly. What should I do? Thanks
Referral Code
My husband sent me a referral code to sign up but when I registered, something went wrong with the browser and the code wasn't used. Now I'm signed up OK but cant enter the referral code at this time by using the buttons on "my account" -- it shows...
Free $5 dollar per month
Hi why is there no more Free $5 dollar per month on my account? Is there ways I can get free money so I can lower my monthly cellphone bills?Thanks
Not able to receive sms
I just join this provider few days ago and transfered my number. I am now able to send sms, call out and receive call but not able to receive any sms. What can I do to receive any SMS?
Tenure and ATU Redemptions
I have a question about tenure and ATU redemptions. I used to enjoy a $4/month discount on tenure and $2/month on ATU. Do either of these get reflected in the new rewards program? I could wait a month to see how it works out, but I thought I'd ask so...
Resolved! Not receiving incoming call/text when porting from FIDO
I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getti...
Missing referrals
Hi, I had a total of 15 referrals and I just noticed that when I was switched to the new 'Public Points' program my referrals have gone down to 11. I never opted for this new points program... Was everyone opted-in automatically?I'm just wondering w...
Resolved! Travelling to US
Hi all,I will be in the US soon, and have the following plan...Does this mean that I have access to data in the US and just need to add on talk and text if I want to be reachable? Thanks
Resolved! USA Usage
If you look at the attachment you will see the advertisement that Public Mobile uses for enticing users to join. I did that. I have a question on the USA usage that is listed there. It says that the data is within the Canada and US. I want to con...
Voicemail - callers get busy signal
My voicemail had been working for over 2 years now and suddenly when the call forwards to voicemail, you get a busy signal. I haven't changed any settings. I was able to access voicemail by dialing 1 on my phone and my greetings are there. Ther...
Number porting
I ported my number from bell yesterday, but I can't receive incoming calls or text. What can I do?
Talk issues
I can receive calls but can’t make calls anyone know what’s going on
Resolved! Can't receive referral reward
One of my friend joined PM in March and applied my referral code in the registration. But untill now I have not received the referral reward yet. Would like to know what's happen?
Bill and loyalty
Hi.My pay stopped because my credit card expired. Now I pay but I no received loyalty and automatic payment credit they charged full amount to my credit card
Resolved! Switch number to another phone
My current phone has a public mobile e-sim. The screen is broken so I can't see it or use it. How do I switch my number to a new phone? Thank you!
Can't send or receive texts but need text verification code to log in!
Hello, Title says it all. Cannot send or receive texts and it's been more than 2 days since I transferred my number from another carrier. Calling works. Messaged @CS_Agent last night but haven't heard back. As a first time PM user I am NOT impresse...
SMS not working since Friday after number port
is there a CM online, I have tried to send a message and no one has gotten back to me. I ported my number from Bell and am able to send and receive voice calls, also data seems ok. but i cant get any SMS. I was told to send a note to CM alias, I have...
Cannot Message
Hello, I switched to Public Mobile this morning (13-May-2024), but cannot message right now. My iPhone keeps showing the phone number being verified. Without message, I cannot log into my account to do anything. Seek your immediate help, please. Than...
Resolved! SMS / MMS issue migrate S21FE from fido
I have helped many people migrate without issue. Usually resetting the APN setting to default populates them properly and all works. In this instance NOAny suggestions before a factory reset / wipe?Origin carrier is FIDO / ROGERS (phone number trans...
Can't receive sms
I need 2 factor authentication to login to my work emails, but I don't receive sms, please help resolve
no text messages or voicemail
Joined yesterday and port my number.I can receive and make calls but no sms text messages. No access to voice mailRam
Resolved! Avaliable funds
I want to add funds to my account from my Mastercard that is compatible. I just want to send money to my avaliable funds how do I do that.
Need PUK and Can't get into account
My daughter needs a PUK to unlock her SIM card. However, I am not able to log into her account to contact customer service because when I enter her email and password it asks for a verification code that's been sent to her phone number. However, sinc...
