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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11098 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22045 Views
  • 181 replies
  • 24 Bravos

Resolved! Refer-a-friend reward does NOT apply on me and my friend

Hello, My friend activated her SIM card with my reference code on about Aug 7, 2022. She switched from Freedom Mobile. Today is Aug 24, 2022. I still haven't seen my refer-a-friend reward $1/mon. I did have a renewal/payment already since Aug 7. And ...

zhejunli by Great Neighbour / Super Voisin
  • 440 Views
  • 9 replies
  • 0 Bravos

Resolved! setting up PM account??

Hey I am setting up a new PM account for my daughter. Thought it would be easy..but does not seem so. We have the unlocked phone..the new public mobile sim and a PM prepaid $20 with PIN to get her started. She only needs the $15 plan which is perfect...

keyhawk22 by Great Neighbour / Super Voisin
  • 458 Views
  • 8 replies
  • 0 Bravos

Resolved! Promo gone?

I was supposed to have the 2.5 gig bonus promo for sighting up was giving to me and now is no longer there was supposed to be there untill plan changed or untill canceled……I am looking at the student plan and if cannot give me what I had before would...

Resolved! CPO phone issues

I purchased a CPO iPhone from PM about two months ago. Everyone complains that they can’t hear me very well. I can hear them fine. But they all complain they can’t hear me. I was instructed to take it to Telus to have them look at it since it’s still...

BDW by Great Citizen / Super Citoyen
  • 412 Views
  • 4 replies
  • 0 Bravos

Resolved! Public Points worth it?

Hi, I just found out about the Public Points program and was wondering if it is worth it to give up my current rewards.  I have been with Public for a few years now and my rewards have accumulated to quite a bit.  I read that if i join the Public Poi...

rayc by Good Citizen / Bon Citoyen
  • 533 Views
  • 6 replies
  • 0 Bravos

Resolved! Terrible internet connection in New York City

I’m in New York City and I have paid for US data but the connection is terrible and I barely ever can access the internet. This has been extremely inconvenient and terrible, especially seeing how I am paying for this service that is only sporadically...

Phone sale and $30 bill credit

Currently there are several CPO phones on sale and an extra $30 bill credit incentive.     Offer available online only. Effective August 24, 2022 until September 6, 2022 11:59PM ET. Offer available to existing and new Public Mobile customers. Offer l...

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Resolved! Forgot PIN

Hello,I forgot PIN for my SIM card. Could you help me?

rpoudel912 by Great Neighbour / Super Voisin
  • 482 Views
  • 13 replies
  • 0 Bravos

Resolved! cannot switch my sim card number and cant reactivate account

i lost my phone with my sim card and i ordered a new one, i can sign into my account but i get an error message when  i try to reactivate my account, i think im on auto pay and so it should reactivate by itself but for some reason i cannot change my ...

lte-21 by Great Neighbour / Super Voisin
  • 579 Views
  • 12 replies
  • 0 Bravos

Resolved! Temporary plan change

I am doing some travelling next month and want to increase my data for that month, can I change a plan for a month, and then go back to my old plan again, ?

Monkeycee by Great Neighbour / Super Voisin
  • 424 Views
  • 6 replies
  • 0 Bravos

Can’t change my sim number

Can’t change any account information keep putting in the new sim number and it keeps clearing after I press save changes. 

Ace10513 by Great Neighbour / Super Voisin
  • 471 Views
  • 4 replies
  • 0 Bravos

Service issue

Hi yesterday I bought new No from of public but I am unable of getting incoming call only outgoing call are there Please suggest what to do 

sunnydeo by Great Neighbour / Super Voisin
  • 241 Views
  • 5 replies
  • 0 Bravos

Serious problems with returning phone

I purchased a phone on June 5th and was sent the wrong colour and it was also defective (it turns off randomly while I'm using it...sometimes in the middle of a phone call). I tried to contact public mobile to return it but did not get a response. Af...

Resolved! Loyalty rewards

When you suspend your account for a few months of the year how does that affect loyalty rewards?  

Diamonddog by Great Neighbour / Super Voisin
  • 318 Views
  • 6 replies
  • 0 Bravos

SIM Cards

I currently have an Android (Samsung) phone and am curious if I purchase a refurbished iphone from Public Mobile if I can use the same SIM card as the Android or will I have to get a new SIM?

grosero by Great Neighbour / Super Voisin
  • 220 Views
  • 4 replies
  • 0 Bravos

Resolved! Iphone 11

HiI just ordered an Iphone 11 online through the website for 519$ and 2 days after, the same phone is 428$ !! Should I return the phone when it get to me or could I receive a credit for the difference?policy is return free within 30 days…

lepageca by Great Neighbour / Super Voisin
  • 326 Views
  • 5 replies
  • 2 Bravos

US Roaming Experience

I visited US at the end of July, I purchased the data only roaming at the beginning, and it worked well in first few days. then I started not getting data service, and it's very hard for me to contact forum for support without data as I was in a rura...

Greyguo by Great Neighbour / Super Voisin
  • 344 Views
  • 5 replies
  • 0 Bravos

Resolved! Return phone - IMEI code

I bought a certified phone off Public Mobile, but don't need it and want to return it. The return form asks for the Phone IMEI code. To get this, it looks like I have to set up the new phone and transfer all my information to it. I don't want to lose...

tracymv by Great Neighbour / Super Voisin
  • 270 Views
  • 5 replies
  • 0 Bravos

Cant text to other networks

I switched from PC Mobile to Public Mobile three weeks ago. I can only send and receive texts to people on the Telus Network. I cannot receive or sent texts to people on Bell, Virgin, etc. I can make phone call to t

jfstahl by Great Neighbour / Super Voisin
  • 261 Views
  • 4 replies
  • 0 Bravos

Resolved! Will I be switched over to Public Points if I upgrade my plan?

I'm currently on the 15$ plan and I'm benefiting a lot from the previous reward program which has brought my plan down to 6$/mo. I'm thinking that I might benefit from some more calling minutes and mobile data (I currently have to buy a data add-on e...

waternlava by Great Citizen / Super Citoyen
  • 835 Views
  • 3 replies
  • 0 Bravos

Resolved! Do I need a new SIM card?

I was with public then ported over to Telus for a bit. Coming back to PM, do I need to purchase a new SIM card or will my old one do the trick? Thanks. 

BDW by Great Citizen / Super Citoyen
  • 188 Views
  • 2 replies
  • 0 Bravos

Resolved! Unwanted caller

This number is from an unwanted frequent from Sudbury....1-705-806-1653.How donI block caller?Thanks

Hyatt by Great Neighbour / Super Voisin
  • 413 Views
  • 5 replies
  • 0 Bravos

Account

I cannot log into My Account to find the amount I wow on my bill. I told password or user name is incorrect. I asked for the email to change it but did not receive the email. How do I log in ?

penneycf by Great Neighbour / Super Voisin
  • 852 Views
  • 4 replies
  • 0 Bravos

problems with voicemail

People are unable to leave me a voice message. They get a recorded message that tells them to put in some code and then asks what language they want to use????????

Lorna1 by Great Neighbour / Super Voisin
  • 158 Views
  • 3 replies
  • 0 Bravos
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