Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29094 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 40815 Views
  • 185 replies
  • 29 Bravos

Resolved! Plan Change on renewal date

If I am changing my plan to a new one on my renewal date, and if that plan is not available anymore on that date. Will I still be able to get it on the renewal date?

Gomzy by Great Neighbour / Super Voisin
  • 582 Views
  • 4 replies
  • 1 Bravos

Resolved! Roaming Not Working/Unable To Connect To Service

@CS_AgentDespite purchasing a roaming add-on my service stopped working as soon as I crossed the border into the US. My phone can see networks, but not connect. I am unable to submit a ticket, as when I follow the link provided by the chat bot I rece...

Resolved! activation

Here is the problem, I purchased two sim cards for me and the wife, I went to the public mobile site, opened two accounts, one for her and one for me. I followed all instructions, and when asked, inserted the new public mobile sim cards into the phon...

John1947 by Great Neighbour / Super Voisin
  • 867 Views
  • 10 replies
  • 0 Bravos

Resolved! (SOLVED) $15 plan

Edit: Got it! Thank you everyone for responding so quickly! ☺️What happened to the $15 plan with 100 minutes and 250mb data? I don't see it on the main page anymore? I started the process of activating a while back but stopped at this page. Is it the...

Screenshot_20230530-141542.jpg
jcha by Great Neighbour / Super Voisin
  • 1775 Views
  • 20 replies
  • 0 Bravos

Unable to subscribe to a plan.

I have been trying for about 4 days to subscribe to a plan and then port my number from Koodo to PM. This has been unsuccessful so far. Can you assist with the process please? 

SadieGirl by Great Neighbour / Super Voisin
  • 747 Views
  • 9 replies
  • 0 Bravos

Troubleshooting issue

Hlo,I used my voucher to activate my phone service on my mobile number enter the pin after calling *611 but it said we can't proceed your request please contact the selfservice.publicmobile.ca in community services please help if anyone know and emai...

Sar123 by Great Neighbour / Super Voisin
  • 396 Views
  • 2 replies
  • 1 Bravos

Resolved! billing, log on,account,

Serious issues trying to use my old log on credentials with the community.How do i get billing on the phone? 

Jfour1 by Great Neighbour / Super Voisin
  • 560 Views
  • 5 replies
  • 0 Bravos

double charged. @CS_Agent

@CS_Agent I got charged twice for May. Both on my credit card and bank card. Please help to resolve. 

kelly_liu by Great Neighbour / Super Voisin
  • 403 Views
  • 4 replies
  • 0 Bravos

Logging In/ Vouchers

 I hate the new interface.  I couldn't log in to add funds to my account.  I keep having to enter in the security code even though I already check marked that it was a trusted device.  I eventually ended up having to call 611. Second , I had a hell o...

bb6645 by Great Neighbour / Super Voisin
  • 622 Views
  • 5 replies
  • 2 Bravos

Resolved! Poor services

I am from Canada and visiting in the US.  I paid for roaming and international calles.  The text messages (incoming and outgoing) often are delayed by hours when away from the house.  The one international call that I tried did not go through.  I am ...

Rita33 by Great Neighbour / Super Voisin
  • 826 Views
  • 7 replies
  • 0 Bravos

EverSafe issues

Hi there... so I manage a total of 6 accounts for myself, my spouse and 4 children.The EverSafe 2 factor auth does not seem to allow the same number to be used for multiple accounts. I can [and have] turned off 2 factor for a trusted device but that ...

cwhitaker by Great Neighbour / Super Voisin
  • 1188 Views
  • 9 replies
  • 1 Bravos

Resolved! esim for apple watch?

Hey! I read a post recently here saying esims are supported now? Does that mean I can use PM with apple watch cellular?

flash_x by Great Neighbour / Super Voisin
  • 1627 Views
  • 10 replies
  • 0 Bravos

Resolved! Assistance

How can I talk to an agent? I need a portal request sent to sasktel

Pammy by Great Neighbour / Super Voisin
  • 435 Views
  • 2 replies
  • 0 Bravos

UNAUTHORIZED WITHDRAWALS ON MY BANK

For past 3 months I've been dealing with 2 extra charges each month along with my monthly charge for my cell service.  I do not purchase anything, so there shouldnt be any extra charges appearing.  I've contacted customer service and it always ends w...

blueyes9777 by Good Citizen / Bon Citoyen
  • 1300 Views
  • 10 replies
  • 0 Bravos

It is not possible download app and activate

Hello,I ordered your SIM (it was going almost 3 weeks).Now I purchased and already paid a monthly subscription,but it is not possible to active SIM because I can not download your app.It is basically show me ,,this service is not available in your co...

MoNinaM by Great Neighbour / Super Voisin
  • 2108 Views
  • 7 replies
  • 2 Bravos

Cost of 3in1 SIM card

I see that the online purchase of a SIM card on the PM web site has been:$5, $10, and $10 with a bonus SIM ($5 each). And lately only $5. Would it be correct to say the prices are?:Web Site $5, Amazon sold by Public Mobile $6.99 on sale for $4.99, an...

Grinch by Model Citizen / Citoyen Modèle
  • 493 Views
  • 2 replies
  • 0 Bravos

More Plan Options at Public Mobile?

Looks like my post got deleted. So I will not allude to the elephant in the room this time!Does anyone in this community want a 5G plan that is like $25 or so... just to be able to check small things on the go? Nothing beefed up just something that i...

Subscription

My account currently says that it is on hold because my subscription ended but i didn’t choose to end it and it is still working. What does this mean and how can i fix it?

Melanie33 by Great Neighbour / Super Voisin
  • 419 Views
  • 5 replies
  • 0 Bravos

2 payments that needs to stop

Hi,In 2021 I created two account for 2 teenagers with their own e-mails. The 2 accounts are being charge on my credit card since then. The 2 teenagers in question no longer live with me since august 2022. So, I would like to stop getting charge for t...

thibe1988 by Great Neighbour / Super Voisin
  • 583 Views
  • 6 replies
  • 0 Bravos

Unable to make or recieve calls

This has been ongoing for at least 6 weeks. Sometimes calls go through fine. Other times they do not. It isn't due to location or lack of service.I've restarted phone, removed and replaced SIM card, toggled airplane mode, reset network settings, clea...

Lori2348 by Great Neighbour / Super Voisin
  • 672 Views
  • 7 replies
  • 0 Bravos

Sim card change

The problem im having is that I lost my phone and I need the same number with the original sim card but I never made an account with public online before and I don't remember what email i put.

Ashley12 by Great Neighbour / Super Voisin
  • 695 Views
  • 8 replies
  • 0 Bravos

Trying to cancel an account

My husband cannot ligin to his account and cancel. He has a new SIM card and new plan so can you please contact him and either transfer old number and cancel payments in xxx-xxx-2944, this is his old number . His new number is xxx-xxx-9757. His old e...

Bizylizy1 by Great Neighbour / Super Voisin
  • 494 Views
  • 5 replies
  • 0 Bravos

Resolved! assistance/ customer service

Is there any other way one can get assistance from customer service. i can't seem to submit ticket- I keep getting error codes for 4 days. Is there a email I can send communication. Just getting pretty frustrated. @CS_Agent 

debra17 by Good Citizen / Bon Citoyen
  • 1069 Views
  • 12 replies
  • 1 Bravos

Resolved! Number Transfer Issue

I am new to PM. I am having troubles transferring my number during activation and I got a SMS message stating PM will contact me.I have a few questions.1. What is the PM customer service hour?2. When do I expect PM will contact me?3. Is it possible f...

Cloud1 by Great Neighbour / Super Voisin
  • 548 Views
  • 6 replies
  • 0 Bravos

Resolved! Log in when overseas

When I try to log into my account out of Canada, it asks me for a code sent via messaging as usual. However, since I am overseas I won't be able to receive the messaging so I cannot sign in the account and make changes?

TimC by Good Citizen / Bon Citoyen
  • 747 Views
  • 5 replies
  • 0 Bravos

$65 plan

Does this mean I am getting 50GB of data for $65 a month, every month? How is this different than the 50GB plan?If I subscribe for 90 days, will I get 150GB of 5G data for $55/month?

nathfreder1 by Good Citizen / Bon Citoyen
  • 563 Views
  • 5 replies
  • 0 Bravos

Lockd out of account

My phone got stolen and i have no access to it but the website is two factor authenticating on the phone. How can i get a new sim on my account and get my number back?

Rob21 by Great Neighbour / Super Voisin
  • 311 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.