Not receiving incoming call/text when porting from FIDO

[Sumana]

I've recently ported my number from FIDO. I've received the text from FIDO asking me to confirm the porting process. I've replied YES to it. Now I'm using the PM sim card, which I can use for outgoing call/text. But Incoming text/call are still getting directed to FIDO. It has been more than 12 hours since I've approved the transfer to FIDO, but even now both my FIDO and PM sims are active.

[Neil11]

You will need to contact customer service agent to fix your issue. Either via the following link:

 https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[hTideGnow · Accepted solution]

HI @Sumana 

It could be an incomplete port.  PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (envelope on top right), check for the number and call