Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I'm an active subscriber with public mobile and I don't have data and am unable to send or receive text messages. It shows LTE on my device, but when I try to navigate to a website, it mentions that I am not connected to the Internet. I am a...
Wondering why cannot place ** 826 in US, even my plan is included US unlimited calling ? Data roaming was turned on.
I'm porting out of PM to Telus but since my service ends tomorrow, but the port in to Telus will occur a couple of days after. I don't want to pay for another month's worth of service just to keep my number. Can Public retain my number for a couple o...
Chat not wants me to private message support by sending to CS_Agent, but no user by that name is found under the messaging app.background:I’m overseas but wanted to grab the boxing week deal, intro email says all I need is an internet connection to s...
Hi, signed up for PM recently. I currently have an esim, and use an iPhone. For future reference. I was wondering. When i go to upgrade my iphone, do i need to purchase a new esim? Or does the eSIM transfer method work through ios?basically what ...
I am trying to register a new account with PM. I put in email address, it says code is sent, but code never arrives, have checked spam. any ideas?
What are the seven countries included in my 2000 minutes long distance?
iPhone XR. Paying for 5G, phone keeps showing LTE on Home Screen. Can I change that to get better service or does it change automatically?
I just signed up yesterday.I am trying to move my number over from Zoomer Mobile, a subsidiary of Rogers.I selected Rogers as my carrier as Zoomer was not listed (possibly because has gone out of business).I input my account number (exactly as it was...
Noticed on the website it shows a Boxing Day deal of $29/month for 20G data with Canada / US calling texting etc. but I can’t seem to find that plan on my PM app to change my subscription. Anyone know if this is just for new activation ?
I cannot tell if my plan has unlimited texting in the US. When I read the terms and conditions it doesn't make sense so please don't refer me to the description of mu plan in My Account. It says unlimited international texts. Then in terms and condi...
I have been trying to update my credit card payment method because I received a new one. I have tried to update multiple times and it just says, "notAbleToProcessRequest". Just wondering if someone could offer assistance?
Hi, So we will be travelling to the Dominican Republic late January and I see the most recent question regarding the DR dates back to last June on the Forums. Just wondering if there has been any change regarding phone add ons other than whatsAPP or ...
Why all my data bonus and international talk time bonus disappeared from my account without my consent
There's the boxing week deal of $35 for 75 GB 5g, But I cannot change from my current plan to this one. There is no option on my account. Tried on my PC and on phone and I cannot find this new deal. I have attached a photo of all the plans I can see....
The 20GB plan for $29 is +10GB better than what was available for black friday.My next renewal date is January 24th, the promotion ends December 31st. If I select the "Change on Renewal Date" option before December 31st, will this still work and go i...
I just signed up with Public mobile and trying to port-in my number from Telus EPP.The application just says error invalid account number. while I know the account number is valid. What is a best way to contact Public Mobile to help me port the ...
I would like to pay for two people to use public mobile on one account. Is there a way to add a second number to an existing account?
Any advice? 朗
getting error mesaage that payment cant be processed trylater for a week now and i cant buy add ons
my Bell contract is coming to an end DEC 31 - BLACK FRIDAY the offer was $29.00 CAUSMX 10gb to which I signed up; just got SIM CARD delivered; XMAS deal is $29.00 CAUSMX 20gb ! How to best proceed ? Start from scratch and select XMAS deal; use SI...
I was trying to transfer my number from a Koodo account and I chose the option to provide my IMEI. However, I made a mistake when entering my IMEI and I did not receive a text on my Koodo SIM to authorize the transfer even after several hours. Now if...
I have reset the network settings, restarted the device, and it still shows the old / temporary phone number on my phone, meanwhile my account has the correct ported number. And yes, the port was successful from the other carriers end as my account w...
Newly joined PM here. It was showing <2gb used in last 2 weeks but received data used 70% already today!! Checked website again & found used 4.5gb in one day?? Can't believe such big difference in few days....
Hi, how do I change my plan to this boxing week deal?Please help asaphttps://www.publicmobile.ca/en/on/plans?network=ALL
I am stuck on step 6. I have paid and subscribed but when I chose eSIM and to transfer my number the app gave me this errror. “Subscription not activated” I am unable to restart the process and choose a new number. If I can’t resolve this problem I w...
Why are current customers getting screwed? Why is it that current plan owners cannot downgrade their plans from a higher price point to a lower price promotional plan.Public Mobile this is extremely bad business practice!
How do I get confirmation of the transfer of my phone number, when my phone no longer works? I seem to be in limbo because my old service provider has ended my service, but my activation with Public Mobile has not yet occured.
Initiated the port in on my number xxxxxxxxxxxxxxx from Virgin/Bell to Public Mobile .But seems like port in request is stuck somewhere.My outgoing calls are working but incoming calls are not working. Appreciate the immediate support for resolving i...
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