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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

phone number

Can I use my existing phone number if I switch to your company

Calling US.

On the Public Mobile Website, the details state as following: (Calls made to numbers starting with the following six digit combinations are not included in US calling from Canada and will not be completed when dialed: 712-432, 605-562, 641-552, 605-4...

F1 login error and data plan not working

I just installed my Sim yesterday and my data is still not working. I'm not receiving all my calls and texts. every time I try logging in it gives me a Forbidden F1 message. I can't find how to send a ticket.

Resolved! Referral code after activation

My kid forgot to put my code in the purchase page, how can we do it now?

payment update fields inactive

It has now been more than 2 months that the payment update field is inactive! 100's of complaints about the same problem on FB. My account on hold, cannot update payment information.The bot is useless with info to correct.Public does not come back ...

Monthly plan

34 dollar month plan 50gig goes up in price?

Redeemed Rewards Data doesn’t work

Has anyone redeemed their rewards for data and it show in your account ticking down the days left but is not being used (shows 0) so guess not activated?? How do I get a hold of Public Mobile so they will activate it?

Ported numbers not working

I ported 4 numbers March 18, 2 numbers came off my Fido account and 2 are still there.The 2 lines that came off were ported after I got new numbers. The other two lines still showing on Fido I used the app and ported immediately. One line got a confi...

Referral

Hello! I forgot to input who referred me to Public Mobile. Can I still get their account credited, or whatever they get? thank you

Soooo confused!!!!! New service

I am looking for information and help. I switched from a provider yesterday to PM. I had a physical SIM and changed to an ESIM with PM. The porting of my number has been completed. Oh and I am on an iPhone 12 Pro Max. I can see info in my phone for P...

No data after plan changed today.

I do not have data even though my carrier still says public mobile and my subscription is paid for. I've already tried resetting my network settings and all that stuff. My number has not been changed and my account remains in tact. Is anyone else fac...

HELP!

Can’t make outgoing calls

My plan changed overnight from 5GB ti 50 GB and now I can’t make outgoing calls. People can still call me but it shows up as unknown caller and before always showed the persons name. However, I can’t make any outgoings calls. It’s says your phone is ...

USA calling

Got USA package but won’t let me make phone calls and I have unlimited calls and texting

Forbidden A1

Forbidden A1 have reset password even though it work, can not log in, redirected toForbidden A1what to do

Resolved! Entered Wrong Account Number

I originally missed the port confirmation text, so I had to reinitiate it yesterday but I entered my old provider's account number wrong but used the correct phone number. I got a text immediately saying someone from Public would contact me "shortly"...

ACTIVATING MY SIM CARD

WHEN TRYING TO ACTIVATE MY SIM CARD IT ALLOWS MY TO PICK THE SUMSUNG ONLY. I AM TRYING TO ACTIVATE MY IPHONE.

Forgot email address associate with account. 398655-811 Autre F2013-D

Hi,Can anyone help me? I Forgot email address associate with account. 398655-811 Autre F2013-DThankyou.

Phone down South

Hi , can my daughter use her phone down south? on her plan she has a bit of data and unlimited international texts. Apart from using the hotel Wifi, will she be able to use her data, is there an extra charge for being out of the country?

No service

Hi folks,The silly goose I am ported into Public mobile not knowing that there is no service outside of Canada/US. Now I’m stuck with a phone with no service and I need to transfer to a Canadian company that has service in Europe. I don’t know when I...

Resolved! Data not working after plan upgrade

Hi folks, my plan upgraded overnight last night from a 1gb a month plan to a 50gb a month plan, and now mobile data is not working at all (and it's possible sms is also spotty - have not received responses from several friends who usually reply quick...

uploading a prepaid credit card , rejected

I uploaded my prepaid credit card and it could not process it.What now ???

Payment problem

It says they are unable to process this payment I should try again later and I have been trying for 2 days

240GB loyalty bonus showing as incompatible

I'm one of the huge set of long-time customers who's being shafted be PM's decision to force us onto the Points program instead of the Rewards program.The 240GB bonus was added to my account a couple of days ago -- but it is being displayed as an inc...

iphone 14 suddenly no network connection for 2 days now

I have attempted to restart the phone, enable disable the phone cell connection.Reset my network configuration and reformatted my phone but nothing is working, have not been able to make or receive calls for 2 days now.Public mobile support no where ...

eSIM Card

How can I get QR code sent to my email?

Can/us data plan not working in US

I'm unable to use my phone for anything in the States. I'm currently registered on the Tmobile network with full bars 5g but there is no functionality at all. I've tried creating a new apn with the values suggested by public mobile but no matter what...

Resolved! Verizon Us roaming sucks

My us roaming is so bad that I had to get a at&t cell plan to get something that would work, Verizon wireless is no dame good when gps stops working and then I get lost because it won’t connect in meany places ie: Southern California

Resolved! Payment did not go through, i have no serivce.

I was late getting money in, and now my line is disconnected and i can't get connected again. How do I make my account take the payment out again?

Resolved! Terminate cellphone service

Hi, good morning!If I want to terminate cellphone service, what should I do?Thanks.

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