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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Add on

I bought the wrong add on. How can I reverse it?

Resolved! @CS_Agent: I need help - two questions

Is it just me or is it impossible to log a ticket to actually get help from customer service? I’m extremely frustrated! Two Questions: 1. I signed up a day or two ago and got a new number (as I’m tired of the scam callers and Rogers not being able t...

My phone transfer isn’t working

My number works but it’s not working on my phone. How do I transfer it to another phone? I have the eSIM

Resolved! Rewards didn't apply

Hi, I have the old public mobile rewards. I recently changed from the 25$ plan to the 34$/90 day plan. I got my bill in my credit card and it shows I am paying the full amount? Why is this happening? Anyone know how to fix this? I tried to submit a t...

Log in issues with public mobile site

Anyone else not able to log into the site? It let me to update and pay for my renewal but of course and since then I can't access it at all. Can't sign in from the app or any browsers! I even restarted my phone twice. Any help would be great.

Activation Issue from Virgin Mobile

I purchased my Public Mobile sim and subscription about 2 weeks ago. I'm now trying to activate it and switch providers from Virgin Mobile, but keep getting an error message saying your services are on hold and Your services are on hold due to the ex...

Can’t change card to pay bills

My current card is now invalid. I want to change the card. But unable to update the card

Resolved! eSim Activation Failed

I just signed up with PM, and went with an eSim. I just got a message on my phone saying that the eSim activation had failed and I had to contact support

Resolved! Can't receive sms codes to login to my account after transfering to PublicMobile from Phonebox

I just ported in from Phonebox(Rogers) to Public Mobile 40 min ago. Everyting went smooth. The esim is great! The self-serve transfering process was great! Now I see "Public Mobile" on the upper left corner of my Iphone and I can make calls successf...

E sim

Just got an error, can’t install e sim? Who do I vontact

Resolved! Error code M.8701 account configuration error

Says my payment was processed, but an account configuration error occurred. Please submit a ticket and finish creating account. error code was M.8701

Donnée perdu

Resolved! eSim card installation fail !

Hello !I just tried to install the esim using the app and it failed due to unexplained error.Now i'm stuck as the QR code is not working anymore and the esim is not installed.I have my phone number transferred from OOMA and got transferred out today ...

Re: Black Friday and/or current promotions?

Hi there,Searching for a new provider from Fido - any deals on new phones + phone plans? Currently paying $48/month for 30gb with Fido but didn't receive a phone when I switched to this plan. Can Public Mobile do better?

Paying With a US Credit Card

I am trying to subscribe and purchase a plan. The help section on credit cards specifically says that payment can be made with a credit card or debit card from a Canadian OR US bank. However when I try to enter payment details, I cannot enter my US...

Trying to pay for public mobile phone bill but overdraft is not working? Suggestions?

My public mobile bill came today and my overdraft protection wouldn't cover it?

Bought the wrong on add on

@CS_Agentmistakenly bought the wrong add on. Can this be undone?

Resolved! Problem activating eSIM

HELP! I'm switching from Bell to Public Mobile. I received a message during the transfer that the eSIM failed and I should contact support. The bot is ridiculous and I get an error message whenever I try to create a support ticket. What a f-ing night...

6 digit code

not receiving the 6 number code that I am told is being sent to me to confirm full access. I click resend and it doesn't send. I need this to get full access to my account. Anyone have any ideas?

Can't access TFA

My daughter lost her phone and can't receive the 2FA text to login to her account and move her number to a new SIM card. Is there a way to send the TFA code to email?

No mobile data service

I'm on a Pixel 7 and for a few months now around 5 to 8 pm on weekdays I get a phone service error message. No mobile data service Temporarily turned off by your carrier. This happens every weekday and it's really annoying. I've done a mobile data re...

Resolved! Activation issue:

HiI have an iPhone se 2 and am currently a Koodo user. I am trying to port over my phone number to Public Mobile through the app. The app failed and it says "Subscription not activated. Something didn't go right while activating your subscription. Cl...

Phone calls/data issues since upgraded the plan to 5G

Majority of people can’t reach me out, goes straight to voice mail, even making a phone call is a tough task to do always cutting off robotic voices, constantly dropping call, data is another nightmare, trying to switch back and forth between 3G, LTE...

Just asking for possibility if my paused account can be switched to the 4g $34 plan?

My service has been paused for quite sometime. I would like to assess for the possiblity to switch it to the 4g $34 plan but I talked to the online rep that can't be done on his/her end as this is a major change which can only be done on your end.

Cell service usa

I just upgraded from 3g to 4g and now travelling in usa.i have an add package that includes talk,text and data.i can send and receive texts cut cannot send or receive phone calls on my andriod samsung phone.i get a message disconnect on the network.d...

Transporting number 7+ hours

I’ve been waiting almost 8 hours for my number to transport and so far I’m still on SOS and can’t receive or make any phone calls. This is ridiculous. Help me someone. Please

@CS_Agent

I am unable to port over my old phone number from TELUS.I get a '!Phone number not eligible for port' error.I have confirmed that my account is active by making a phone call.My Telus account appears still active as well.

amount charged 4 times

I was activating new sim but at payment stage several times it gave error but amount charged four times and sim still not activated

Roaming in the USA

I was told with the Canada USA plan that whether in Canada or the USA I had unlimited calling and texting etc. as long as I used either T-mobile or AT&T network while in the USA. Public mobile tried to sell me some gaming days that I should not need....

My new account is not working

I switched over to Public mobile 2 days ago (porting existing phone number from Virgin), but my service is still not working. On top of that, I cannot log in to the account I created because it requires validation using my phone number (which of cou...

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