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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Simcard

Me and my husband subscribed a $45 for 100GB and we bought a simcard but until now it didn't arrive yet.

Can't dial toll free

Can't dial any toll free numbers in Canada

Need my old # back

My old number was 647 xxx xxxx how do I get it back? I have an esim

Help.. old lady please

Good morning !!I sent a request for help, since I was triple billed and only received a credit for one of the overbilled MRC.How do I check if this was addressed in the last few weeks? Or find a reply ?I greatly appreciate your help !!!

URGENT : I lost my phone number three day! issue of transferring number from Koodo monthly

I subscribed and followed the transferring step on 01-Dec. including request to Koodo: Koodo message: We received a request to transfer ###-###-#### to Public Mobile. To approve this request, please reply "Yes". If you did not request this transfer,...

Resolved! SOS suddenly on my phone- says no SIM

i have an iphone with E-SIM and all worked well for a year now. last night suddenly switched to SOS. turned to airplane mode, turned it off and still shows SOS. when i turned it back on saw it said no SIM. ....dont know what changed/happened. How do ...

Usa travel plan

I was charged twice for usa travel plan-$30 and $40. Please can you cancel the $40 usa travel charge as I only need 1 plan

no help for me. I paid no service. I have been here for years and years. they ripped me off

mod left my ticket. no help. this provider has taken money and not renewed my service. calling bank and canceling the payment. sad place public mobile

Problems calling to china

Hi everyone I’m having trouble calling to China. I put in 011 86 before the actual phone number, but it keeps routing my call to a random person because I’m trying to call family member and it’s definitely not them picking up. My call either gets rou...

Resolved! Transferring eSIM to a new phone

How do I transfer my eSIM from an old phone that has died? I’ve read through the instructions on purchasing an eSIM via the website and that I won’t be charged for it because I’m an existing customer but I can’t figure out where to do that when I log...

Accepted promo deal not added to my account on renewal date

I accepted a promo plan on Nov 13, which had a reply deadline of Nov 22, received the notification that it would be added on my next renewal, but that was today and it still shows my current plan, not the requested promo one (2GB of 4G data for $19 p...

Cancel my subscription

Bought a eSIM for my mother in law who was visiting from overseas. She left and the eSIM was on her phone. I need to cancel the subscription as my credit card is getting charged. However when I click my account - I don’t have full access. It says a 6...

Resolved! Activating with an ESIM but purchased a physical SIM

Hi, I bought a new subscription but purchased a physical SIM card for this. I just received my new phone and realized it only uses an ESIM. Every time I log in, it takes me directly to the activation page, and only gives me the option to activate wit...

Is public Mobile ending service?

Is Public Mobile ending it's service? If so when will it end? What is a good alternative to Public Mobile in regards to price and features?

Why was my plan suspended? you have my Credit card on file

There was a auto payment made on Nov. 02 - why not just keep using the same method.

Resolved! phone number porting status.

Hi there, I think the port number hasn't fully completed yet from Fido to PM. Sometimes phone calls/text messages not getting through. Is there a way to confirm? Thank you

Issue with my service

I just got my phone back from AppleCare and I’m a long-time Public Mobile subscriber. After inserting my SIM card, my phone shows “SOS” and I have no service. I’ve tried everything—resetting network settings, airplane mode, restarting the phone, remo...

my oid number

My old number was 613 xxx xxx, how do I get it back?

40$, 60GB plan only showing 40GB available.

Signed up for 40$, 60GB plan. My account online shows how much data I've used out of a 40GB total. I have taken a screenshot of the plan visible on the website.

Resolved! Public Text message offer

On Nov 11th I got a text message from public mobile stating that I can upgrade my current plan, which is $34/M 50Gb Canada-US data to $34/M 60gb Canada-US-Mexico with added 500 long distance minutes on my next renewal date. I just checked on the publ...

Transfer phone number failed 3times

We tried 3time to transfer my phone number to public. It is all failed.Rogers SMS: We cannot transfer your number because the porting number user did not approve the port within the allotted 90 minutes. As a result the port has been cancelled.Please...

Resolved! Data usage taken away from my account

I just checked my current account subscription and my monthly data allowance was removed. I used to be on the $15 a month plan but the price was raised and now I don't get the 250MB a month. I see that there is a new basic plan for $18 a month that c...

Resolved! Cancel previously purchased plan/Sim

Hi. Quite a long time ago I purchased a sim for my young daughter's phone but didn't end of using it and now lost the sim card. I'd like to cancel the plan attached to her account so I can purchase a different plan and a new sim. I'm trying to reach ...

SIM card

Why is my physical SIM card does not show the correct number ?

Resolved! eSIM

When you get to Mexico do you need to change anything in settings? Or do you use your primary phone in Mexico

Resolved! ChatGPT Advanced Voice Mode Issue

Hi there,Is anyone else having issues using ChatGPT's advanced voice mode while on cellular network? I get the error that it can't connect every time. Works fine when I'm on wifi or if I install a VPN to use while on cellular. This service worked fin...

Porting out time frame issue!!

We started a porting out process 2 weeks ago and tomorrow the culrrent subscription expires!! Yesterday, we answered the message from PM where we answered YES we agree to porting the number to another provider. Then we got a message from the new prov...

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