Community

Payment charge

Why I don't get discount with autopsy and loyalty programs 

Web site SLOW!!

PM... Can we at least upgrade the website so that it doesn't take an hour to log in and redeem our points? You've forced us into points and now made it frustratingly inconvenient to redeem them!!

New activations only!

I'm getting really tired of all the best plans being made available to new activations only. I get that Public/Telus doesn't want to lose money with clients "down-grading' their plans, but they are going to lose clients completely to competing compan...

dropped calls "timed out"

I am repeatedly having calls dropped after about 5 minutes with a message saying that my session has timed out. What is going on? Is this being fixed? I thought it might just be my phone, but it's happened to my family members as well.

I have the Us/Canada call, text, roaming data. I am in Montana and cannot recieve or make a call.Hel

I have public mobile United States and Canada roaming text talking?And dataBut I cannot receive or call out on my phone. Can someone help me with this please Thank you

Urgent

I have $40 in my account my plan is $45.50 How can I use $5.50 from credit/debt card instead of the options available $20 $40 $50Only need to add $5.50 to account to pay $45.50 I wish their was actual people to talk with over the phone instead of thi...

payment

 I was charged twice today, I want one payment returned 

No texts getting through

Calls and data work fine. Text message not working with recent number transfer. Tried resetting the phone, network, removing and reinstalling the SIM. It’s been 10 hours…

Dropped calls

Within the last few months, I've noticed that when I'm on a call, it will just disconnect & I have reception in that area. Or I have an incoming call, I answer, but then a message on the screen says "no response. System times out" and callers think t...

Transfer number

Hi, I had two phone numbers under my account with virgin.I created an account and I first transferred one number to eSIM on my phone. Then logged in to the other phone with the same account and did a transfer of the other phone number. Now on my acco...

Holiday mode

I was told I could put my number and phone on a 80 day for $10. and when I askedto have that in October I was charged the regular rate even though I didn’t use thePhone for 7 months.How can I communicate with this company.that last missed communicati...

how to contact cs agent

I can't receive messages or calls unless I switch on my Roger's simcard.

Missing Promo Add On

I've had a 4GB data add on on my account for ages listed under "My Promotions". It was there when I last logged in 10 days ago or so. I logged in just now and it's completely disappeared! I have just over 1MB remaining in plan data so there's no reas...

Changed plans

I changed plans last month before billing cycles ended.   I'm still be charged at old plan. Postal shows my new plan but billing at old rate

Dropped calls

Has there been any update or official announcement on the widespread dropped calls issues PM and other Telus brands are having? Been going on for a while now in my area 

over payment

I was charged for $16.80 on May 9 and June 9. It supposed to be only $7.84 for each month. Please look at this matter. Thank you

I did not answer to my original provider within the 90 minutes

I did not answer to my original provider within the 90 minutes so my transfer did not go through, I called Rogers and they said you would have to request it again.  

Billing

I have had two payments taken out of my bank account for 28.75 each.  The first was on May 31, and the second was on June 6.  My husband Earl Towriss had a payment taken out on May 2, for 23.00, but has not had anymore since.  Could this 

no incoming calls after no is ported

Start subscription today and successfully ported my no. Everthing works except no incoming calls. Says the line (the no) is not assigned. Can somebody help?

Changing a phone # to a specific area code

Hello,I want to change my number to match the area code woof where I have lived for a few years.  When I tried it would have me pick from x3 (249) numbers. Is there any way to request a number? 

Re: Cannot access my account

I have a related problem.  I am already a satisfied user of PM.  This morning I was creating a new account with eSim for my wife who is a Koodoo Subscriber.  Following instructions, I asked for a NEW number in view of asking for the transfer of the o...

Service issues at Nimpo Lake, and Anahim Lake, BC

I am unable to make and receive calls at Nimpo Lake and Anahim Lake, BC However I can text and use data. I have a trouble ticket in the system.  Just wondering if anyone else has had issues here. Phone worked fine in Bella Coola.

Points - New Plans

I was quite satisfied with my old plan but now the price has increased and there are all sorts of new plans for new activations only. TELUS only offers a bot to communicate with. To get one of those new plans do I cancel my existing phone contract an...

number not working for intercom/buzzer of building

Hello all,I recently moved to Canada and got a new simcart. I am living in Calgary and I gave this number as the buzzer number of my apartment. but when anyone calls this number with an office phone, it says long distance call...how is that possible?...

What happens to text messages while plan is expired?

Curious to know what happens to text messages that are not received while plan is expired. Do they stay in a cue to be received once plan is renewed or are they simply deleted and lost forever? Does the sender get any error message, or do they appear...