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[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! US Roaming

I’ve paid for a US roaming package but I cannot phone home from Las Vegas.

Cancel my plan (Reactivation)

Hi, I subscribed to Public Mobile recently (still in "Processing", the physical SIM card hasn't been shipped yet). Now I want to unsubscribe and get the refund back, the thing is I can't do it myself pre-activation. Trying to reach out to the live ch...

Voucher not working

Hi,I bought my top up pre paid voucher for my phone plan at the same convenience store as I do every month but the voucher doesn't work it gives me voice message saying that the voucher number is not valid .I bought the voucher on Sunday 9 June and h...

Resolved! Price Increase

My bill has just jumped $7.80 since last month. I'm wondering why.

Greetings!!

From Skagway Alaska 5G connection with AT&T and everything working great with this Canada/USA sub!!

Porting issue

Not getting any direction

sim card

Wondering why it says when subscribing it says free e-sim/sim card yet I was charged $10 for one.

Trop cher les forfait maintenant !

Moved to French support

Unable to access account due to phone number

I signed up for a basic service but have not begun service yet. I am paying each month, but the sim card was not used once. I am trying to now log-in to cancel the service, and it is telling me to confirm access by entering a code, which is being sen...

CS_Agent response time

Hello - I’m new here. How long are typical response times from CS_Agent private messages?Any tips for quicker response?

Why was I charge Full price

I used to pay $7.91 per month with all my bonuses.I was just billed full price $15 plus tax for this billing period.I know we are on a point system but my payment should not change. What am I doing wrong? I am sure this is happening to a lot of custo...

Loyalty rewards - New points system

HiI was getting $2 in loyalty rewards under the old reward system.Would I get the equivalent 20 points under the new system?

Referrals

I referred another friend but have not been receiving the additional points for their referral.

Resolved! US phone plan

If i am in the us and have the us phone plan can i receive incoming calls from canada or can i only make outgoing calls to us numbers?

My service has been disconnected

My service was disconnected as it was on hold for 90 days. Is there any way to get my old number back?

My payment increased 3 times

I was subscribed to 50 GB Data at 5G Speed $45.00.I just took attention you charging me $120. I opened my account and was surprised, it is subscribed to $120.00 for 150GB Data at 5G Speed.Who did that?I never use so much data.

Bill increased

I used to pay $18 per month and this month increased to $28 without notice or overused. I checked my receipts, finding out there were two automatic top-up without notice. I tried to find a phone line to contact a real agent but no luck. Can someone p...

How does payment work

I was told it's pre pay and three month contract ..so do I have to pay all three months up front ? Or can I auto pay every month for three months

North Western Ontario service and advice

Hey I've been a Rogers / Fido customer for years but not happy my cost keeps going up. Can anyone tell me how PM service is in North Western Ontario, especially the Thunder Bay area? I looked at the service map and it is very similar to all other car...

Mobile hotspot hasn't worked since switching to public mobile

I've done all the apn settings and stuff. Its like its disabled on this carried.

Porting a number from Telus to PM

I went through the process of porting my number from Telus to PM. I have confirmed to Telus that I agree with the transfer. The number appears in the account tab of the PM app. I have setup my recorded message. I can make calls with the ported number...

Change login phone number

I login with the different phone number but I need to change my login number with different number

Resolved! Transferred from Rogers - Calls Do Not Connect - Account Suspended - Forbidden A1

Hello,I just transferred my number from Rogers to Public (successfully?) but calls can be made/received, but do not connect.When I make a call I get a ring tone, but when my call is picked up, it says the call cannot be completed as dialed.When I cal...

Esim on wrong phone

I just subscribed for 90 days did not know I had to pay from my son's phone how can I get the esim transfer to his phone if not possible can I cancel n get reimburse I also having issues login in with his phone.

Resolved! Trying to cancel subscription right after subscribing

Hi there, I would like to cancel my subscription. I made a mistake by paying for a public mobile account prior to securing closing my other account. It turns out I'd like to stay with them (Koodo), they offered me a good deal to stick around. I'd lik...

Resolved! Switching Plans

Hello. I want to switch plans (downgrade) for a few months (Plan $15) until I use up all my free data of 240+GB. Anyone here who have done the same? And did you get the same 5G download speeds ? TIA

Resolved! US Calling from Canada

I would like to be able to call my daughter in Texas from Vancouver, B.C. , where I live.I added the 15 day US roaming unlimited text and call add on hoping that would work. When I call the US now I get a message from Public Mobile saying " You have ...

missing points

I have an email saying I had 40 points so I used 10 points to buy 1000 US minutes. I should see 30 points remaining but the page says I have zero points, what's up?

PM problem calls with Rogers or Fido customers?

Has anybody else had issues with Public mobile calls made with Rogers or Fido customers? I've been dealing with some dropped calls in the last few weeks and now make a point of asking the other caller which network they use. A few weeks back, a Roger...

Got the promotional data 350 GB - Old plan rewards to new plan rewards

I received 350 GB of promotional data as part of my old plan. After a month, I changed my plan, and the promotional data was removed. This feels like a rip-off.My new plan, which costs $19, has now exhausted its data, and Public Mobile is asking me t...

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