Community

eSIM won't download

I'm trying to transfer my number from another carrier. I've gone through all the steps to activate my PM account, but the final step of downloading the eSIM doesn't work. The PM instructions for solving this problem are to use another device to log i...

Urgent Billing inquiry, double charge

Dear Public Mobile Customer Support Agent,I am writing to inquire about a recent double charge that occurred on my account when I upgraded my plan.On October 17, I was charged $15.00 for my current plan renewal. Shortly after, I upgraded my service t...

How to transfer Public Mobile account from old android phone to a new one?

Mexican Service

Anyone who’s been to Mexico ever get service to work? I was in Cancun and it connected to LTE with a couple bars but nothing would load. I was flying in and out so only tried for about an hour.

Re: Baja Mexico

Hi there, When you are in Mexico and you call the USA or Canada, do you need to dial long distance? How does it work for people calling you from the USA or Canada to Mexico? Do they have to dial long distance and pay long distance? What about your on...

Can't log into Public Mobile app

I set up my subscription on my computer and installed the PM app. But I can't log into the app, so I can't proceed.My goal is to port in my old number.

Payment

Is there an issue with why the top vouchers don’t work as I tried and none I did get 25.00 it I needed another and no luck  

Serivce broken?

There's low and no service in ok falls, BC...

New Account and New Service

I'm brand new to the platform. I purchased a physical sim yesterday in order to create a new account and subscribe to a new service. I went through the process of creating a new account with eversafe. I was then able to enter the numbers for my SIM c...

App does not open?

App will not open 

current subscription

On Oct 25th I redeemed $40.00 in reward points to be applied to my next subscription renewal. However, today, I noticed that I was CHARGED $45.20 on Nov 9th. That's 15 days in advance of the subscription renewal that I redeemed $40.00 in reward point...

Number is not assigned

When someone calls me it says number is not assigned like 50 percent of the times. 

Creating an Account outside of Canada

I tried creating an account for my wife while in the US and the platform will not accept my credit cards. Has anyone else experienced this?

I cannot call out or receive calls.Is there a problem in my area?

No Transfer Text

When setting up the transfer of my number to Public, I didn't receive a text from Bell to authorize the movement within the 5 hours. I didn't receive one at all. Now I have 2 networks showing on my phone. I don't want to remove my old SIM card until ...

2 factor authentication

I lost my phone and my monthly subscription ran out the following day. I need to confirm my identity, but it’s sending the verification code to my phone number which I obviously don’t have access to.  I currently have a new phone and am trying to pur...

I need to speak to customer service about being over charged

Please contact me with a support email. 

overcharge in October

October 02，public mobile self ser Edmonton AB $16.75October 06， public mobile self ser Edmonton AB $5.25 

Data slowing towards the end of it

My data starts to work slow whenever I'm about to run out. Is that normal?

Anyone else having trouble in Mexico?

First off, had been pretty certain I had switched both myself and my wife over to the plan that included Mexico when it first came out but when we arrived here yesterday nothing was working.Huge headache trying to connect with our pickup driver at th...

Help account to recover account?

Hi there,My friends phone just died out and have no access to her account. She forgot what email it is and can not recover her account because it's an eSIM and everything is on line.Would anyone know who to get in touch with to resolve this issue?Tha...

Lost my phone

I lost my phone today and can’t access my email because I forgot the password and need my phone number to reset it. Sorry I'm being low-tech 60 years old man When I try to log into my Public Mobile account, it sends a code to my phone or email—both o...

Phone

How do I use my phone internet for TV app

New Customer Esim Issues

Signed up for Public Mobile, when i got to the very last page of signup it said there was a problem and i would need to contact support. However i still got the message from Bell asking if i agree to port out and I said yes. However the esim said it ...

I have never received my sim card

Hello,I have never received my sim card after one month and I am unable to get support to get a new one. I want to be reimbursed but I don't know how to proceed since I have been waiting one hour on their chat but they disconnect me everytime.Any hel...

Can I add a Apple watch to my plan

New contract

How to set up phone to switch from telus to public mobile