Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I started the port at 9 am , it’s 5 pm and I have lost my bell service and didn’t get a sms msg…I also tried to open a support ticket getting a 404 errorcan someone guide me how I can get this done.thank you
Hi all. What is the easiest way to disable voicemail?
wanted a second number on my phone.....want to port my home phone.I bought esim on my account and added to phone and tried to port home number all while haveing orginal cell plan. Then learned that i had to create second account for second number. ...
@CS_Agentin our Community I started a subscription buy ordering a sim card but I just want to use a esim instead how do I do this? I already paid for subscription but can't finish activation???
Are there issues with Public (Telus) and Bell network communication today? I'm unable to send or receive SMS messages with my parents, who are both on the Bell network. I can send and receive from anyone else I've tried, and I've done the usual resta...
I created a new account with username and password in September 2023. I selected a plan and purchased this plan together with simcard which arrived in the post a week or so later. The plan was for 30gig at 5G speed for $40 per month. I also paid $10 ...
i want to activate my account with prepaid bound
I didn’t confirm the number transfer request from my previous provider within 90mins and now my phone doesn’t work, what should I do?
How do I upgrade my plan?
I have a Galaxy S21. I have 1 physical sim (primary) and 1 eSIM ( Business )My eSIM will get msgs. It will make calls. Though that's a little wonky. I call a buddy it takes like 15-20 seconds doing nothing. Then it starts ringing. Physical Sim is ins...
Please cancel changes to credit card ending #3105I have been charged for a monthly data plan purchase un error the service expired August 31 2023.September 2023 Amount $28.25 &October 2023 Amount $28.25Thank you
I have a Quebec area code number. I was previously on the $30 3-GB plan on 3G with unlimited Canada-wide minutes, and switched to the new $29 3-GB plan on 4G network with unlimited Canada-wide minutes since it's essentially the same plan for $1 less....
I can't log into my account because I don't have access to my phone any longer. I wish to cancel my number.
I just signed up for the new $34 20GB Unlimited Canada-wide Minutes plan and set it up to start on my next renewal. When I check in My Account, under upcoming payments it shows as 'Unlimited Quebec Minutes' instead of Canada Wide.Any one else seeing ...
I have not received the SIMM card, it has been 11 days.
Plan changed but changers didn't switch. Since almost 2 months.
I upgraded to a 5g plan. I spend half my time in an area that doesn’t have 5g service for work. But when I’m away for work I am missing out on messages because my data doesn’t work. my boss thinks I’m ignoring their messages but I’m just not getting ...
Hello,I cancelled my subscription, but was still charged for another cycle. Is there anything I can do?How do I cancel my plan for the future?
Just noticed a new $29 plan with 3G of data.The $34 plan is now for all, not only new activations!
I have been using my public mobile SIM card for years now. 3 months ago I got a new iPhone 14, and have had no issues. All of the sudden last night, it will not allow me to connect to the network. In my settings, it says “Physical sim. Network not av...
My girlfriend has an iPhone and I have a Samsung Android phone. When she sends me a text message I receive the message but on her end it says undelivered. We have tried everything that the Apples Help community has suggested. Toggle SMS etc... Also w...
Hi, what name should I use in “send to” when submitting a ticket?
Hi, I am looking at the change subscriptions options and can only select the two lowest options. This is the same when I am logged in on the mobile app. There is no option to change between 'ALL', '5G Speed','4G Speed', '3G Speed' like on the plans p...
I am curious about switching to public mobile. But am looking at the addon and wondering if there was an addon that included calling Switzerland. And if so is it included in this package deal? Thank-you for your Help.
I cannot unsubscribe my senior parents phone lines through online accounts since it sends a code to their cell which they are not active and on another service provider abroad. What is the best way to handle this?Thanks@CS_Agent
Hi there,First of all: This is not the account connected to the number I have issue with. I use this account because I can't log in now with the number I have issue with.What happened:1. Last Saturday I created a new account2. I changed the number I ...
If I were to upgrade my plan, does the rewards carry over? ie I currently have rewards of $5.... so the $40 plan should only cost me $35 like my $25 is now $20?
Have had this account since spring, and signed up for auto pay at activation. Payments have been going through fine... now all of a sudden it's not subscribed and nothing is working. Nov 2 payment also processed. Any thoughts? @moderators
@CS_Agent
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