Community

SIM CARD

Have not received my sim card, tried to send a trouble ticket but it needed an invoive number which I don't have. Went on live chat and they said they coundn't help with online orders. Seems like they don't solve issue from customer huh? 

eSim not working.

I'm new to Public Mobile and tried to download the eSim to iPhone. How long was the loading supposed to take and am I supposed to get feedback when eSim loaded properly? I did get a message from Rogers to transfer wireless number to another service t...

Photos

Why am I not allowed to send photos through text, I have an iphone 12 and I can only send photos through imessage? I can still receive photos from a non iphone uses My friend has another phone plan and they have no issues  with it.

PM 5G not the same as Rogers

I recently switched to PM because everyone kept saying how their service was the same as their previous providers and how they use Telus' network etc. But now when I try to connect to my 5G data in certain areas, I'm not getting any service or it's s...

Port in number, input wrong IMEI, cannot contact customer service

Hello, I tried to port in my number. I accidently input the wrong port in number and now the activation failed. What can I do? I tried to create a ticket but always not able to open the link from chat. 

PRIVATE MESSAGE @ Cs agent

I need to cancel the service of my partner who hasn’t been able to activate her account because her new phone is not compatible with the esim we ordered. I want to write a ticket to cancel her service and refund the two charges that have been charged...

Having issues

I’m new to public mobile and I subscribed to 50gb  data on 5g network and free eSIM took my payment and then said I had to submit a ticket which I couldn’t seem to get to anything cause they kept going back to the payment review and pay and they alre...

how to delete account?

how can i delete an account?? my autopay is on apparently... and i can't turn it off without getting into the account... which i can't do. so how is it possible to delete an account??

How to switch my e-sim on new iphone?

How to switch my e-sim on my new iphone?

Would it be faster to go a store to port-in my old phone number?

I have a ticket open since Saturday, I *really* don't want to pay another month for the old provider just to keep my number, I appreciate that your agent are probably flooded with tickets. 

I can't move to old phone number.

I can't transfer my old phone number. I applied for Black Flyday last November, but I haven't been able to move it yet. Actually, I can't get in touch with my old provider because I didn't check the message from my old provider. How can I transfer my...

Unable to Process Payment

Hello,My old credit card recently expired and every time I try to update my payment method with the new card, the website says 'unable to process request at this time. Please try again later.' I have tried at various times and it gives me the same er...

New carrier tells me to ask Public Mobile to release my number for porting the number.

I thought porting number will be done automatically by confirming the request sent through text message, but I never got one.  After several tries by other carrier (Fido) trying to port my number, now the new carrier (Fido) tells me to ask Public Mob...

Define "limited time" for a Virgin

FWIW, Virgin (et al) are pulling the same stunts regarding "new users". They have jacked up their rates over the years, and now they offer deals only to new subscribers. That's why I'm looking around here, but don't want the same treatment. What I'm ...

Having trouble texting

I am having trouble texting people, but when people text me I received but texting back won't go through.  I need help?

myaccount page only displays "Forbidden A1" since activation. No much help from CS_Agent support.

I am a new public mobile subscriber , transferred over few days after Christmas - lured by their great boxing day  specials.  The transfer itself went fine, including the porting of my mobile number  -  my phone works perfectly on the public mobile (...

Locked out of account for 3 1/2 months

CS made multiple promises to escalate with no follow up.  I cannot top up minutes, and now out of minutes, making my phone non-functional.  Yet I am still paying.  Is there a reason that Public Mobile and it's agents act like this?

Plan

Not getting an answer after being a loyal customer for many years. I'm very frustrated, especially after being told number of times through Community helper customers that an existing plan can be and have been upgraded to loyal customers. To my disma...

Port didn't work service

Hello group so my friends  phone  is activated but not fully functional  not getting  phone calls from landlines  and some other phone numbers also not getting  the 6 digit authentication  code. Please help

iphone not able to make or receive calls when traveling in the USA (we are from Canada)

Hi All,We live in Canada and have a plan that gives us coverage in both Canada and North America.  In the States, my iphone won't make or receive calls.  I've tried rebotting it, resetting the network, turning the airplane mode off and on.  I've chec...

cannot update my credit card expiry date

cannot update my credit card expiry date

how do I add 2 new phone lines to account? Can I choose the p