Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
hi i lost my sim card when in Europe.when i came back in canada i couldn’t change my sim card as the 2 way authentication send the code to my phone which i lost my sim cards i tried the option resend but still kept sending the code to my phone how ca...
My location is near Lynn Valley Centre, North Vancouver BC, Canada. I subscripted this $30/mo 8GB plan last night with my newly purchased iPhone 17 Pro. I noticed.1). I only get 2 bars signal inside of my townhouse.2). for somereason I don't get data...
I got cheged once for first month and the sim car prior to getting the sim card and then again after registering my sim card.How can i speak to cutomer service about the refund?
Hi, Unfortunately, I want to cancel my public mobile plan (# xxxxxxxxxxxxxx) and I see that the option I have available is to click on "Unsubscribed" under Manage Subscription. Is this the way to cancel my public mobile plan? Also, it states my subsc...
Can someone explain why, when I call the US, I get a text saying I’m out of long‑distance minutes, even though my account clearly shows that I still have 1000 minutes left?Thank you
For anyone that had a customer agent that told them that a "tech team" was working on an service issue, how long did it take for it to get resolved? I have issues with my subscription service as I got a new plan offer over SMS and it never properly a...
Hello,Previously I was on a phone plan with unlimited text, 100 mins of calling and 250 MB of data for $18 per month. (It was $15/month but I was notified by text that the plan was increasing to $18/month on Oct 30... fine)Anyway, I was looking on my...
Transferred from Telus to public mobile yesterday and now the phone is not working. We used a physical SIM card and got to use the phone for one day and now it is not working. It says there is no active Sim card. And we did answer yes within 90 minut...
Hi,I just recently ported my number to Lum. However, just few minutes ago, I changed the number to a new phone number because I want to restore the previous number I got from Public Mobile. However, when I tried accessing it from my Public Mobile App...
I ported to PM on BF with $35, 20 GB Plan. On logging in, I got the option to move to the $30, 30 GB Plan and chose to switch instantly instead of on renewal.I see two transactions for each plan.Did I just purchase two different plans or will the dif...
Got a new plan last week, but the name was showing wrong. My wife said it is showing another lady's name when I call. I checked and the name on the profile was correct, so no way it is wrong. Please update for me
Exactly what it says, I bought a card for a trip to America in January. Should I have waited til January to buy it, or can I wait to activate it once I get it?
I got my new Public Mobile SIM card on Thursday December the 4th and transferred my phone plan and number to Public Mobile from my old company on Friday the 5th. I got confirmation in an hour from my old company that I was cancelled.The old SIM card ...
I want to register for a new subscription but using a previous SIM card I already have with public mobile. When I enter the digits of my SIM card it says it’s invalid. How do I fix this issue?
I'm having trouble with entering my new card for payments, I push continue and it's just telling me to enter a new card....seriously getting frustrated
I can’t get into my original public mobile account. My phone and data got compromised. A bunch of my apps & services got blocked. My account here had the password changed and apparently the phone number change requested. As a result of the suspic...
Not sure what the problem is. I can log in to my account but instead of being able to look at anything or change add one etc. It just tells me to pick a plan and finish setting up my subscription.
hey, your ver safe ID bot is dead- no texts arriving. Been on the loop for hours, can't verify, don't need a **bleep** password reset. connect me to a human agent please. No one can call me, but I can call out. Please figure this out.
I will be out of north america for couple of months, what is the best way to keep my number but avoid monthly payment? And I could resume my plan when I will be back to Canada.Thanks!
Hello,I currently have a Public Physical sim. I bought a new Iphone and trying to get an esim. When I logged into the Public app I thought I was following the prompts for an Esim. But for some reason was able to purchase a new subscription, or a new...
