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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 9687 Views
  • 106 replies
  • 25 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 20430 Views
  • 180 replies
  • 24 Bravos

Resolved! Plan change but already charged for this month

Hi there, I was planning to change my plan today (as it normally changes on the 25th) however it auto renewed today the 24th. If I was to change my plan and make it effective now, would I be charged twice (for the current month and the new plan start...

Ryann2 by Great Neighbour / Super Voisin
  • 334 Views
  • 4 replies
  • 1 Bravos

Billing Date Behind.

dupliate thread. already asked here: https://productioncommunity.publicmobile.ca/t5/Get-Support/Incorrect-Renewal-Date/td-p/1032170

Resolved! My profile has been locked out

Hello,  I am trying to log in but an error message keeps saying that 'exceeded log in attempts, please wait after 1 hour'.  Its been 24 hours and I am getting the same error.  I tried to change password, but it keep saying that my account is locked. ...

FilCan_YYC by Great Neighbour / Super Voisin
  • 224 Views
  • 6 replies
  • 1 Bravos

Account number

We are trying to get account numbers for our two phones. One belongs to me and the other to my wife. When I try to go to profile on my wife's phone it just goes to me with the same account number. How can we get account numbers for each phone?

DenisMcD1 by Great Neighbour / Super Voisin
  • 253 Views
  • 9 replies
  • 1 Bravos

Resolved! Billing looks off... first time with Community Rewards

Just passing this to get some opinions maybe I just need more sleep or more coffee. Here's my monthly bill. Billing date is the 24th of each month.So August 24th to September 24th$15 - $4 Loyalty - $2 for cc payment - $1 RaF = $8 On August 4th I rece...

Resolved! Looking to join PM

Can someone tell me if is possible to transfer my number from an app to public mobile??

Fred74 by Great Neighbour / Super Voisin
  • 238 Views
  • 9 replies
  • 0 Bravos

payment tab

payment tab will not load today. Is there a system wide glitch?

BCRob by Great Neighbour / Super Voisin
  • 179 Views
  • 6 replies
  • 1 Bravos

Quebec only plans

Could I get some clarification on how they work?Data: seems Canada wide?Calling/texting: where can you call from/to? I have international calling add-ons. Would those only work within Quebec?Thank you.

Pingu by Good Citizen / Bon Citoyen
  • 562 Views
  • 22 replies
  • 0 Bravos

Resolved! Activate

I activated a SIM card two days ago, but my phone is not working . Who can help me? No service Bella 

Bella_Liu by Good Citizen / Bon Citoyen
  • 210 Views
  • 4 replies
  • 0 Bravos

Resolved! how to get help from live person Customer Support Agent

I need live person to talk with - Customer Support AgentJust created account for my daughter and got error 820, the money is charged but account is not created or something similar

gala by Great Neighbour / Super Voisin
  • 292 Views
  • 8 replies
  • 0 Bravos

unable to complete my phone set up on the app

I tried to set up a new account last night. registered an account, paid the $45 on my visa. and was unable to complete my phone set-up through the app. the app kept cltiching and opened a blank page. I tried multiple times to reload and update the ap...

annagraham by Great Neighbour / Super Voisin
  • 207 Views
  • 6 replies
  • 1 Bravos

Still locked out of account no now even community

I signed up with public yesterday, tried to port my number, accidentally did one digit wrong. Community was great and got me a phone number to cancel the port. But I still can’t get access to my account because it keeps sending codes to the wrong num...

Fibtje2 by Good Citizen / Bon Citoyen
  • 205 Views
  • 5 replies
  • 0 Bravos

Resolved! stolen phone

my daughter's phone was stolen and I can't seem to cancel the phone because it is a different number than my primary phone, meanwhile the phone is still active, what do I do? 

LodyL by Great Neighbour / Super Voisin
  • 331 Views
  • 12 replies
  • 0 Bravos

Can’t register my service

I paid service and eSim on Aug 20th, when I try to download public mobile app, it needs my phone number, where can I find my phone number. I have been texting you  to solve the problem, no answering. You started to charge me already, but I can’t use ...

Emily1018 by Great Neighbour / Super Voisin
  • 161 Views
  • 5 replies
  • 0 Bravos

Data

Is it worth it to buy 200mb of add-on data for $15 on my $15 plan that already has 250mb. Or upgrade to 1G for $25

AyaHassan by Great Neighbour / Super Voisin
  • 207 Views
  • 8 replies
  • 1 Bravos

Resolved! Activation failed

Hello, My payment went through but when activating on the public mobile app the activation failed and only said to contact support. The live chat agent told me to post here.

Malcs by Good Citizen / Bon Citoyen
  • 612 Views
  • 17 replies
  • 1 Bravos

Refer code friend not applied

Hello, I have an issue. I gave the refer code to a friend who had forgotten to apply it while registring to Public Mobile. They contacted the support and support corrected the issue. Problem is every month, I do not recieve my 1$ rebate. Same problem...

NatActs238 by Great Neighbour / Super Voisin
  • 284 Views
  • 11 replies
  • 0 Bravos

Update credit card info for payment

All the instructions you provide are not appearing. I am very frustrated. I would like for an agent to email me. If I can’t arrange payment, my phone deal will be cut off. NOTHING has worked. I have spent 3 hours trying to resolve this. Please, pleas...

Audrey50 by Great Neighbour / Super Voisin
  • 130 Views
  • 4 replies
  • 0 Bravos

Stolen Phone

My phone has been stolen and has not been recovered. I have purchased a new SIM from KOODOO and I would like to transfer my old number to the new SIM

Mickedone by Great Neighbour / Super Voisin
  • 255 Views
  • 12 replies
  • 0 Bravos

cant make payment

i had pre authorized worked fine 1 kids phone says its on hold till payment i go to pay it says payment cant be processed at this time its been 2 days using master card yes its good and not maxed out  help pls thanks

kadman by New in Town / Nouveau en Ville
  • 154 Views
  • 5 replies
  • 0 Bravos

Transferring number problem

I have an account with one phone number in Public Mobile. Also, I have another one in chatr. I was trying to transfer the chtr one to PM. And I can have two phone lines in PM in one account, but I found I was wrong. PM does not allow that. The reques...

Petergai by Great Neighbour / Super Voisin
  • 213 Views
  • 10 replies
  • 0 Bravos

@CS_Agent - Trying to get an addon refund

I accidentally bought a 3GB addon I'd like to remove. The ticket system is giving me a 404. Any help?Feel free to PM me and delete this thread, oh wise agent. Thank you

TOLTSF by Great Neighbour / Super Voisin
  • 118 Views
  • 3 replies
  • 0 Bravos

e-sim

So I have two phones that I currently use, one is for work and one is for personal use. Am I able to use one of the numbers as an eSIM number on the other phone?

Terry1973 by Good Citizen / Bon Citoyen
  • 216 Views
  • 9 replies
  • 0 Bravos

Resolved! Postal Code Issue.

I've recently had 3 Referrals all from the same household, it was a mother + her son and daughter. I first Activated the mother and her daughter which worked perfectly fine, the system accepted her Credit Card and Postal Code even though it's a newer...

Priority by Deputy Mayor / Adjoint au Maire
  • 2393 Views
  • 20 replies
  • 5 Bravos
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