Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I got this msg:Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID.Can someone please help?I’m with Cityphone/Zoomer. Thanks.
Hi everyone! I was just wondering if anyone here knows if PM plans on giving a holiday bonus this year. Every year I've been a customer, I've received one. So far, still nothing.
I recently switched to mobile here, everything was going fine until I didn't receive my 90min transfer verification from Rogers. I called Rogers and am told I need Public to Send the transfer request again so I can approve it or call them so they can...
Hi Community,Is there a link to go to cancel my plan? I cannot find it on the account page or on the app.Thanks
The waiting time is 4 hours, can I have temporary number for use during this waiting period?
How long does one have to wait to hear back from customer service agent? Also, I haven’t been able to access my account - nothing opens up.
I had to remove my SIM card to get the eSIM setup.. did not think I had to put my SIM card back to get the verification code since it said it could take 5hrs. Once I put my old SIM card back in I received all the code and missed the posting text.
I wanted to change my subscription online, i clicked on change now and then i added my voucher number and I took the amount out from my previous subscription. how do I go to change that to be able to get the subscription i wanted and not my old subsc...
How do I pay with an American visa when the form ONLY has an option to enter POSTAL CODE in the information section?
Where can i find the 12 digit voucher pin number? My credit card was expiring, I was trying to update my new credit card number but the online page always said we are unable to process at this moment. And now the service is blocked. Can anybody tell ...
I have international texting, not a new user. I ve tried several times to send text to numbers in China. They never got it. I used +country code then phone number. Any suggestions?
I currently have a 4G subscription but will soon require a Canada/US plan.I only see such a plan available for 5G.Will a 4G phone work on the 5G plan?
Hi,mom hasn’t had service for while. She travelled here and could have used her phone. It wasn’t good. I took out the SIM card and put it back in. Reset the network settings. She has paid her bill. Any idea what’s up?
Why is my subscription $40 per month when you are offering the same subscription for $24 per month? Something has to change for loyal customers. How are we going to make this happen? Best regards Todd and Sophie.
But it keeps asking me to reactivate??
Hi, my lawyer is trying to contact me through her land line and can't reach me.How to solve this issue ?
I attempted to subscribe to the $34/month plan today, however my activation failed. On step 6/6 of the registration, I got the message, "Subscription Not Activated - Something didn't go right while activating your subscription. Click the button below...
Switched from legacy rewards to new points system, but haven't received any new points from November and December payments. Should I start a ticket, or is there a CS person here? Merci
I switched to public mobile from virgin plus. But after 5 hrs it's still not completed. My virgin plus sim is active and i can make outgoing calls and data on public mobile (e sim)When they complete process? How can i reach public mobile customer ca...
Don't know how to pay my bill
The T&C for this current Boxing week promo on the $24/mo plan are not 100% clear. Do we get the 3rd month free every 90 days, or just one time only?Here are the T&C:**Activate on the $24/4GB plan and get your third month free. Offer available to new...
Is it true that Public Mobile 5G is different from say Telus/Rogers/Bell 5G?
Hi all, my parents have been locked out due to entering the wrong password a number of times (at least the acts what we think it is). They are stressed, they rely on the phone and they are now out of minutes… they can’t log into community site with t...
Read that there will be no giveaways of data or minutes this year for the holidays, anyone heard any different?https://www.iphoneincanada.ca/2023/12/19/public-mobile-2023-more-merrier-promo/
Hello, I cannot log into my account on web or mobile ap, I get the errorUnauthorized access / Accès non autorisé.My phone now says no service, not connecting to the network. I cant login to pay my bill or use my phone. Please help what do i do?Thanks
My wife and I are both on PM and she has an iPhone 15 Pro. I cannot get audio to work from my Lightphone 2 while it works for other calls and the call with iPhone will drop in less than 20 seconds without audio. SMS works.Somehow when I change the iP...
Just wondering, with this new $24 4GB offer, you get the 3rd month free. Does the new subscriber still get the $10 off the second month or is that promo gone now with the 3rd month free?
I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened.
Hi,I accidentally clicked on the purchase button when I was revising the add-ons. How to cancel it and get my money back?Thanks in advance.
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