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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can't verify login

I created my account and my phone is active but I don't get a verification code by text and there is no option for an email code. When I try to reset my account password it says it doesn't recognize my email or phone number.

Resolved! Telus scam

I had some one from Telus call me and new old some of my information. They offer me the same plan for $10 less then I am currently pay and the they wanted my driving Licence and SIN number or credit card. Is this a scam.

Roaming

I am going to Ukraine and Poland for two weeks. Will I be able to make calls and use mobile internet there? How much will it cost?

Resolved! us roaming

i recently signed up for the 15.00 add on for us roaming. I would like to extend it though the only option shown in my drop down for add ons in the 30.00 3gb. I don't need the data just phone service in the US. I see the $15 plan still showing on the...

Login issue

I recently got a problem with my phone that has associated with public mobile account, so had to reset the phone. right no public mobile related information in the phone left. I tried to login to my account but it is asking verification code that was...

15$ Subscription

My old subscription was $15 a month. Can I get it back?

Using phone in UK

I need to use my phone in the UK while on holiday? What do I have to do?

Issue with Calls & VM

Hi there, I'm down in the US currently, and I keep getting random calls (not that weird), but I answer them, then the line gets cut off (or they hang up) and minutes later I end up with a VM from that same call. How and Why is this happening?? They'r...

Forgot email.

When I click that I forgot my email and input my phone number, the response is that an email was sent to the address linked to my account. This is the address that I forgot (I have changed internet providers and no longer have access to my old email)...

cellphone rv cellphone booster

How do we register a Rv cellphone booster? edited by computergeek541: changed category label and this discussion isn't related to how to use the Community website

changing a credit card for someone else

My mother, xxxxx, (xxx)xxx-xxxx, is 85 and has no computer nor email. She needs to update her credit card with public mobile. How can we do this? Please advise. Thank you, Trevor Martin Edit: Personal information redacted by will13am. Please do...

Autopay set up in

Anyone know how to set up autopay?I thought It was set up when I first signed up and paid , but lost service for non payment in the second month . Bit of a pain to remember and pay monthly. Have gone into my account but can’t find a link or pathway t...

New phone

How do I transfer my service from an old phone to a new phone my account won't be changing just need the esim on my new phone

Suspended

Why can't I make a payment. It's supposed to be automated. I keep getting a payment error message

Lost phone activate e-SIM

Moved to French support side

new Iphone

Hi I have a new iphone and it says it doesn't support my sim cardthanksjeff

'agent' HELP

duplicate thread

Agent

I need help transferring my old account to a new phone and new esim

What is automatic top up?

I was just charged $45 extra this month for automatic top up? What is automatic top up? Why did it come up -- that's charge is doubling my month fee. How do I get rid of it?

Resolved! Activation new number

I’m having an impossible time getting my number to work for text I can call outgoing but no receive and says the number is active it is new not transferred- not workingthird service ticket with no help avail

Resolved! eSIM

I just registered for $20 monthly plan and the money taken out of my account. But now I am told that eSIM is not compatible with my phone. What will happen now?

Resolved! Account

I can not access to my account through the app. When I try to log in to my account with my email, it goes to sales instead of my account. What do I do to access to my account?

Account payment update help

I'm trying to update my credit card information, but the only option it gives me after logging in is to activate my SIM card. Any help would be appreciated. Thank you

Resolved! not all calls going though...sow texts set and received

Just moved my wife over to PM. She was originally on Chatr. She said that the service has been poor. She would try to make a call, and it drops immediately..not all of them. She would send some texts..they would take some time to send /receivePhone i...

Trouble transferring #

My husband has received SIM and submitted request to transfer #. Virgin says they did not receive request and therefore did not send SMS to approve. He is also unable to get to the screen under his login to request the number be transferred. It tells...

subscription fees

Did our subscription fees just increase by a dollar without prior notice? edited by computergeek541: changed category label as this discussion isn't related to the self serve (My Account) system

PUK number

I need a new PUK number as I’m locked out of my phone. Thank youJ Valentine

5G not working

my internet connection is very slow or not working at all. I checked and confirmed that I am on 3G speed instead of 5G. I subscribed to 5G speed, why am I on 3G? Please upgrade my speed ASAP.

Bonus

Referral bonus missing

Resolved! CAN-US-MEX plan

I’m traveling to California from Canada, staying there for three weeks.i’m wondering if I have free roaming down there with my plan. It sounds like I do. Do I have to keep roaming on? Is this considered free roaming?

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