Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I received text messages about switching to telus because of the 3g network shut down. But I switched to a newer cell phone, does it now mean I will be ok? I have 5g and volte....how can I know for sure my service will not be interrupted?
Hi,Yesterday I tried to subscribe a new Phone number, I managed to pay the required plan.Then I continued to the next step , and then I encounterd a problem. To make matters worse the email address that I initially used is not working. So I need to c...
my phone service has cut out and is in emergency calls only over over a month for most of the day I have no service and when I do it is emergency calls only and cant receive ingoing calls or text at all on rare chance I can make a call but cuts out v...
Hi, I m unable to sign in my account for last 2 weeks.I need to pay my bill. Unless my SIM will be inactive and then goes to others.I m in Gulf now. I contact customer care by email..... Not worth. Is there any other way to pay my bill to continue my...
I just got charged and I am assuming it was my final bill. However, I cannot log in anymore to confirm that or to use whatever points I have had to put towards my final bill. I need confirmation my account balance is paid off.
Hi, Im new to PM. I tried porting from Speakout to PM for the last 2 days. It all failed. Big thanks to the Mods trying to helped me out many times.Contacted the Speakout many times, Does Speakout have account#? They told me my account # is my phone...
My daughter’s phone stopped reading her physical SIM card, it works in my phone. I have her on a pretty decent plan and I was wondering if I have to cancel that plan and get an eSIM with a new plan, new number or is it possible to transfer? I appreci...
I have rcs issue. Status is connecting or waiting for retry. I have tried everything that the internet suggests. Is there a on going issue with public mobile?
I am getting 10-15 spam messages and calls all from the same 3 companies. i block and report and they just spool a new number and send me the same automated call or spam message, how do I stop them
I put new SIM card number. And touched “save changes “ then “ ! “ mark came up. What does it mean? I checked new numbers again. It was a correct number.
Question 1.) SIM CARD & VoLTE: I upgraded to an iPhone 16e from iPhone 7. Why does VoLTE not appear as an option in cellular data options? My phone is currently set to 5G Auto; does 5G Auto include VoLTE? Background: I upgraded to an iPhone 16e as I ...
If I cancel my subscription , I can hold on to the phone number for 90 days and during this time I can decide to re-subscribe.During the 90 day period when the subscription is suspended:-Will I still get incoming calls?-Will my voicemail be active an...
Is there a way I can disable 2FA permanently to log into my public mobile account?If there is no such option , then is there a way that I receive this 2FA code on my email instead of text message on my phone?
I need to view or change my current mailing address.There is NO way to do it in the profile section or through eversafe.Submitting a ticket does NOT work, it leads to 404 or "there was a problem"
