Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I live in rural southern Alberta. My service is so bad that I have to walk out of my house and down the street to make phone calls. This has been happening for a few months. Who do I contact to solve this problem?
Does this plan mean I won't get roaming charges when I go to the states from Canada? Xan I use my phone normally?
Hello everyone,I have an issue with my mother's number. This month I upgraded her plan to 1 GB data, after that she started to get this error message "there's no SIM card in your Android". Restarting the phone or replacing the SIM in the tray solve t...
How can I pay my bill over the phone if I don't want to add my CC number to the account?
I haven’t been able to send texts since transferring to public mobility @ links to members
My phone is not receiving incoming calls and messages. I tried to restart it, removed and installed SIM card. It still doesn’t work. Anyone can help me to fix this problem. I already submitted ticket to public mobile but get no response from them
I ordered a plan that uses ESIM when my phone is not able to support it, where/who should I ask to refund it so I can order the proper plan with the physical SIM option. Thanks
I accidently changed my phone number the a about 4 days ago and just finally figuring out this is the route to get tech support only I didn't mean too and I have had the number for 5 years how can I get it back I am literally locked out of everything...
Hello,i have lost my sim card, therefore i can't receive any code through calls or messages,also the email address associated to the account is currently inactive, so i can't receive e-mails either.how can i get my account back ??thank you,
We switched the services after we got charged for 2 days. We should have some refund for the services charge but we still have not had anything back to us yet. We switched our services back in Jan. 2024. Can we get a refund for the remaining services...
Hello,I created a public mobile account and bought a plan. A the end of the process I tried to transfer my phone number from Bell to Public Mobile. I received the text from Bell to give the authorization to transfer, I responded yes, but now I paid f...
I am currently in Asia and cannot get any text SMS for online banking OTP verification. What should I do?
I set up 3 accounts. One for myself, my son and daughter. The issue is with my daughters account. For some reason when I signed in after recovering using her phone number it is treating her account as new and I can not get to her actual account. I ca...
Sorry about this, I've read most threads and am still uncertain about this topic.I have recently purchased the Canada/US data subscription package, however still wondering about the voice and text component?If I travel to the US do I still have to pu...
How do I add my wife and kids to my account? I asked the chatbot but it didn't provide any useful info...
Found the phone I've wanted, but, it's an "international" type phone out of China.They sent these bands/frequencies that their phone works on.Will this work with PM in Nova Scotia ?Frequency:2G GSM(3/8)3G WCDMA(BAND1/5/8)4G FDD(BAND1/B3/B5/B7/B8)4G T...
Hi there,I just bought my husband a subscription. However upon the last step we found out his phone is not compatible with the eSIM app. I’m looking to get order the physical card however it’s not letting me go back or do anything I download the eSIM...
Hey! I have another account I can’t access because my SIM card died so I can’t get a log in code and also the email I used is no longer active. help! How do I log in ?
Hubby and I are in first month with public. We both have USA Canada package. I have iPhone 11pro he is 11. My phone works great for all features, he is not able to call out. Ends instant. He is on Lte in T-Mobile everything same as mine. He just can’...
HelloI am in 'myaccount' to change the sim card but there does not seem to be an option to do this. I can only see an option to resubscribe. Please assist me or tell me where I can get support
Hlo there, I have question regarding my Public mobile number. I am planning to travel outside of canada for almost 11 months. Will my number be active(no services just keeping the number) without putting any money on it?
How do I cancel an account I no longer use and can't remember the email. Only have the phone number.
I am trying to activate my service, but they keep sending the code to a phone number that is not active. Please assist
This problem started earlier. I should have gone with my instincts and posted here as well as asking CS_Agent.I'm trying to port a friend from Fido to Public Mobile. (actually 2, but 1 at a time).I set up the account a few days ago, including giving ...
My service not working
HelloI tried to become a client in December but was unsuccessful. But somehow I am being hcarged for a service I am not using. I am still with my old cell company but I am being charged by Public Mobile sinve January 2024. I am not a client. I woul...
How do I get a new esim
Hello everyone, I am trying to change my subscription from the 34$ to the 29$ plan at my next billing date. I know it is not a big change but sometimes just a little helps..... anyhow, my total amount due now is 0$ but my transactions keep been decli...
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