Community

Winback Promo

Hi,I'm still awaiting confirmation that my Winback Promo has been applied to my account or not, current billing seems like it has not. 

Pay Bill every month but keeping getting an automated message stating "out of minutes" when call out

Hey all,I've had this phone for over a year now. Since July 2025, I have not been able to place a call. I always get the message "this plan is out of minutes". I auto-pay my bill via CC every month. My phone has been inoperable for 4 months - but the...

Can't update payment info

My credit card was compromised and cancelled so my payment could not be processed. I have tried updating with two other cards and it keeps saying 'invalid payment'. Have also tried updating my address and it says 'invalid address'. So right now I hav...

Change cc

How do I change my cc for payment  

My number is flagged as spam?

Hello,I work in sales from home and therefore make a lot of calls daily. One of my clients recently told me that my number is coming up as possible spam/scam. I dont spam anyone and I only make calls to people that have given their consent to be call...

How can i make a payment?

Refund

I need to know how I can get a refund due to not receiving my sim card. It's been weeks. 

Network

No mobile network available..I restarted the phone toggled through airplane mode..took out the sim card reset the sim tool kit reset the network setting put the sim card back in still not working.. went to two repair shops for both to tell me there i...

711 voucher system down?

I didn't realize I needed a new voucher for my plan so I went to the 711 down the road but their machine declined twice. Not my payment but the system declined it. Is this a one off or am I going to have this issue at London drugs or Walmart too?

Payment process

It won’t process my payment I have checked my banking and everything is fine on that end, it has processed my payments before for 7 months and now it won’t, when it went to process the payments at the start of the month when it renews but there were ...

Current subscribers how to change eSIM to SIM card

How can I change from an eSIM to a SIM card with our current subscriptions

Transfer Number

I want to transfer my Koodo prepaid number to public- please help 

Text promo

Hi. I have two accounts with two emails.  I got text on one phone about upgrading my plan to a better one for a low price. How do I go about getting that same plan on my other account too?

95% of data used

I received a message saying I have used 95% of my data.  I do not know why as my usage have not changed from previous months.  Can you please let me know why I am getting this text? I am also receiving very low (2 bars) signal all the time.  Has ther...

How can I change my email

How can I change my email 

Subcribing

Why can’t I ever chat with an agent? My support help always just says oops this service is not available no matter what time of day I try. I subscribed to public mobile a few weeks ago and wanted to subscribe my husbands phone as well but it said the...

Payment voucher

Have tried many places and can't buy a payment voucher?

Excessive Data

Last month I received a message saying I'd exceeded my data usage so I upgraded my plan to 3gb, I've just received another text message saying I've exceeded the 3gb and on checking my usage I see large data usage being recorded around midnight on man...

Sim card swap

I have a phone that stopped accessing the system. I have a SIM card swap fraud. The problem is I can't fix it. Public Mobile has no human techs - only a very poor AI. I can not contact anyone to fix the problem. Every time I press a button to submit ...

Text Scam

Both my husband and I received the following from 611:  “Public Mobile here. You have used 95% of the data included in your service. Visit My Account at https://selfserve.publicmobile.ca for more options.” It was sent just after midnight, I don’t thi...

Vouchers

I need to buy vouchers and now can’t get them anywhere. No support, no phone service?? What’s happening here 

It will not let me change subscription

Help

CS_Agent - Ongoing Account Access Issues with Public Mobile

Support Agent,For several months now, I’ve been unable to access my account online due to persistent technical issues. Despite this, my phone service continues to work, and I have remained current with all payments.Because Public Mobile does not prov...

Mexico

Hi members. My current plan doesn’t include Mexico roaming. Is there anyway I can roam in Mexico for only 4 days without changing my plan type? I currently have 57 reward points; can I use them towards Mexico roaming? Is there even any add-on I can p...

Re: Cell Phone Services

Hi.I had missed  a payment in Aug so my services was suspended.  I went and purchased a new Sim card at Mobile Klinik at Coquitlam Centre and made a payment on Sep 24.  But it appears my account is still indicating its suspended.  Please,advise as I'...