Community

Error Message

I received an error message after completing my signup. I am transferring my existing number from Koodo. I did not receive a sms from Koodo. Public  error message instructed me to contact support. I am in a support AI loop.

Data add-ons expire after 30 days.

Before Data was not expiring, now we can see that you say "Data add-ons expire after 30 days.", I would like to understant why this is the case? I can understand in the case of buying milk; this can expire but Data does not expire. I'm a longtime loy...

porting issue

not able to port number from koodo @CS_Agent 

Issue With Activation

I am trying to submit an activation number transfer for an eSIM but when I click on activate says eSIM not installed. I confirmed my phone could have an eSIM and I am transferring my number from Bell Corporate account. 

Re: Canada-USA-Mexico plans

Travelling in US and Mexico. I have them included in my plan. My phone is telling me I need roaming turned on to get data. Sound right? I’m always nervous to turn on roaming! 

I have not received my SIM that I ordered during the boxing day sale

Help. I signed up for PM and ordered a physical SIM on Dec 31 and still ahve not received it.

USA Roaming

Cheapest plan for visiting the USA 

Re: not receive incoming calls

I am not able to receive incoming calls either. Can anyone help?

porting a number from bell

can you setup an account and activate the pm sim without having the sim card in the phone? I need to keep current bell sim in phone to allow for the porting process.

Outbound calls

I cannot make outbound calls

Forgot my email. Please help

I forgot my email associated with another phone number. I need to change my credit card info before i lose the numberI tried the forgot email option. But it just sends an email to the address that i have forgotten. I then reset the password via phone...

How long after requesting a number transfer do I switch SIM cards

Unable to make phone calls to Canada while in Mexico

I have the Canada/US/Mexico plan. I am currently staying near Puerto Vallarta. A few days ago I was able to make calls back to Canada. As of yesterday, I can no longer do that. I have not changed any settings. I have an iPhone running IOS 18.3. Is an...

Activating sim card trouble

Hello,I activated my account with a new sim card earlier, but when I login to my account it still prompts me to activate my sim card. When I try to enter the information again, it tells me that the sim card number is already in use. 

New Signup questions

Hello,Looking to transfer my mothers cell phone from Virgin mobile to Public Mobile. I'm wondering the steps for this?Sign up online for the plan, select a Sim card to be delivered to our home, Transfer our old phone number from Virgin to Public mobi...

Activation of NEW Physical SIM Card

This is what I received from the so called Artificial Intelligence thing after wasting days trying to find out how to activate the new SIM card:" Here is the most relevant information I found for you. Hope this helps!To activate your new physical SIM...

eSIM QR code required for a new phone

I just purchased an eSIM for a new phone that I have. However, I was unable to use this in my new phone, and I had to use it on my old phone instead because my service was cut by buying the new eSIM. I need the new eSIM either emailed to me in QR cod...

Where have the Xmas gifts of a few years back gone?

The 200 minutes per year for the first two years after I joined Public mobile and the 2 gig per data for those two years don't seem to show in my account. Did the company remove that old "perk" along with their "improvement" to the points system.I do...

Renewed and call failed.

Hi,My plan is $35 ULCW Base Plan-75GB-5G, it is automatic top up. It was renewed this morning, but the call doesn't work, I can not call or receive incoming calls. Please find a solution to this issue.Thank youLory     

Boxing Day Can-US-Mex subscription

I am in Mexico, PM phone portion is working but DATA is not working (75gb data package from Boxing Day special offer) Any ideas on how to get this working ? Samsung phone. gracias.

I can’t access support and am going in circles

Hi there- Automated chat support is no help for me!i do not have an active subscription it seems, cannot start a new one and cannot escape the loop of support request/ no support! Please can a live agent contact mePlease help

SIM card has not been received yet

Hi, I have ordered a SIM card on January 24/2025 and I have not received it yet. Need to know why, and if I can pick it up and where?

ESIM reactivation

I recently used an eSIM from Airalo on my device. I entered my cell phone number associated with my public mobile physical SIM by mistake and now I cannot get my public mobile phone service to work. It will allow me to call but my number cannot be as...