Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I've just transferred to PM. Phone and data is working fine. However SMS (sending and receiving) is not working.
Somebody called to tell me they received a fraudulent type recorded msg that came from my phone number. Coincidentally I've received 3 other phone calls today all from numbers starting in 250-888-xxxx, one of them left me the msg. What should I do?
Hello. Please can you let me know if there is a way to merge my family accounts. I just moved from Fido tp public mibile. Seems that no i have to manage 4 acounts. How can i proceed. thanks
Is there any charges when we are visiting Mexico if we use our phone and data?
Hello, I got an error saying to contact customer support when tried to activate my sim card.
Hello,I see that public mobile is offering the same $25 plan that i have with 4GB data and 4G speeds while i am on 1GB data and 3G speeds paying $25.How could i switch over to this plan and also keep my referral and loyalty bonuses.Thanks.
I have 2 accounts with public mobile. One for my personal and one for my business. I’m trying to cancel my business phone plan because I no longer need it. Now when I went to sign into my account once signed in it asked me to register for a phone pla...
When I tried to subscribe to public mobile and went through the process I went with esim because I thought my phone could do it. But I found out later that it doesn't support esim and I started the process with esim and now stuck. Can anyone help me?...
Hello, I am having trouble logging into my account. I enter my login information correctly but it just keeps bouncing to the main page.
I need someone from CS please to cancel a line/subscription/number
Hello community,can you please advise me How to change my Plan subscription?Thanks
Hello Everyone…I wanted to view my current plan but I can’t find it. Under Subscriptions, I see that I’m on the $15/month plan, which originally, was correct, BUT when PM switched from the old Rewards program to the new one, I was down to paying $9/...
I’m having the same issue. Would you be able to message me the number for live support? thanks!
my current login account showing as i am activating new sim but i am using this account for years but first time this is happening. I tried with deleted history/ incognito but still problem is same. please help
I accidentally reset my sim and lost email associated with my other acount
hey! i saw you guys had an offer saying it was 34CAD a month with 60gb with it and i thought it was fantastic, i was previously on a 28$/25gb plan, and so when i decided to change plans, i wanted to finish my old plan first, so i thought my new plan...
I just signed up and ported my number over successfully, everything works great. I can not log into my account because I do not receive the SMS security code. I can text fine but Public Mobile security code texts never arrive. Any help would be appre...
Hi,My phone has stopped calling /receiving calls. I am still getting messages.My plan is active and I am able to use this SIM from another phone to make calls.Please help.
Data warning says I've used up 2.06 GB. I checked my account's subscription usage online, and it says 6.97 / 53 GB. What's the warning all about if my total limit is still a lot more, and my cut-off date is 3 more days, then the limit goes back to fu...
When others call the phone number of this providers phone they are immediately sent to voicemail. If they wait 5 seconds and call again the phone call goes through. Why is it going straight to voicemail, but the person is not in a phone call? Thanks
I’m using an iPhone 14 Pro Max on iOS 18.5. I recently switched to Public Mobile. I can send regular texts and use data, but I can’t send MMS (pictures). I get a message saying I need to enable MMS, but it’s already turned on in my settings.I followe...
Sunday, July 6, 2025 at 10:42 pm ESTPlease read the entire message before writing a response. As much information as possible is included so that anybody who responds will be able to get answers to their questions and not have to ask numerous, unnec...
Hi,I’m new to PM and I’m using the $34 60 GB 5G plan ,I was expecting a smoother and faster Internet experience due to its 5G, and it does show that when I was speed-testing, but when I’m watching streaming content like YouTube or Netflix it gets rea...
Went through the steps of setting up my new account to use my old phone number, opted for eSIM but when I went to load it I was unsuccessful, attempted it many times over 5-6 hours. Currently I am able to login and send a code to my email but it want...
Additional Info: Cookies and cache are not set to be cleared on any of the devices we use. Thanks for your replies, but I think I will just live with the minor annoyance.................................I transferred my husband to PM a year and a half...
Hi,I subscribed to Public Mobile 3 days ago. My texts and data are working but phone calls are not. I’ve followed all of the suggested troubleshooting including resets, APN, SIM refresh, my iPhone 14 is unlocked. I’m from Australia but I’ve changed m...
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