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Accidently changed phone number

Bdebiaso
Great Neighbour / Super Voisin

I accidently changed my phone number the a about 4 days ago and just finally figuring out this is the route to get tech support only I didn't mean too and I have had the number for 5 years how can I get it back I am literally locked out of everything I have accounts on as I have two factor authentication to that number @

3 REPLIES 3

BKNS27
Mayor / Maire

@Bdebiaso 

If you got the number 5 years ago from  Telus or Koodo. There is a chance that they can retrieve it for you but if it was from another carrier. Your number will be returned to them and it will be slim to none to get it back.

If you don’t remember where you got the number from. We can help.

softech
Oracle
Oracle

@Bdebiaso 

there is a slight chance you can get the number back.  Please reach out to PM support and they can confirm if they can assign you back the number

Please open ticket with PM support:

1. Open ticket via Chatbot (need access to My Account): At https://widget.telus.tiia.ai/publicmobile/publicmobile.html
    Start by typing "Submit a ticket", then click "Contact Us", then "Other", then "Log In", finally click "Click here to submit a ticket ↗
2. If you have trouble with Chatbot or you don't have access to My Account: Private message CS Agent at: 
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there
Need Help? Let's chat.