Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I want to change the account that I use to make payment To the Scotia Bank
Hey: in the top left hand corner of my phone, the usual standard message that is normall displayed is "Public Mobile". However, that is no longer showing. What is showing is "Emergency Calls only". What can be done to fix this?
Hello,I'm looking for my account number.
Is account automatically closed by Public Mobile when a number is transferred to another provider
I have an s23 and all my groupchats are messed up. Mostly when messaging with iphones, the messages in a groupchat send all out of order and I can't understand what's being said. Also whenever someone sends a message in a groupchat I get sent a downl...
I need my PUK. How do I figure that out for a Samsung A32. Help. I desperately need to access the information on it with a quickness. Any help would help. Thanks
I am locked out of .y sim card
My phone is inactive due to missed payment due to comprimised account. I paid the amount on *611 and it worked but now inactive again. Now *611 does s=not recognize my pin. Help
How to call korea?
Payment method update….can’t find? And I’m logged in???
When I try to make a call it says that the call can’t be completed since I have used all available minutes. When I log in to my account it says that I still have minutes. Why can’t I make calls?
Hello,I cancelled my Account but I was charged out of nowhere today. How do I get my money back and make sure my Account stays cancelled? Thanks,Ron
I got a new esim.. who ever hacked my phone ruined my computer. I think I have an idea of who has involvement in it. But now, my mmi isn't valid, half the time I don't have GPS. I keep connecting to a fake tower.. and when I whois or lookup my IP for...
I keep trying to make my payment but i wont go through i tried changing card and everything and still nothing cant get my account back
Hello, how to order a new SIM card without changing my current number, I want to get a replacement of my sim card with my current number because I lost my current SIM card .please help
What time are subscriptions supposed to change over at? I recently changed subscriptions that was supposed to start today, my usage overview has been reset today but my new plan has not started yet. I thought it would start at 12:01 am but hasn't.Is ...
There was an error activating my subscription, step 6. Ported my number and my old carrier cancelled but I still can’t use my phone off data and I can’t figure out how to rectify.
What is the best solution/plan to using your phone in Europe for 2 weeks?
Never got a qr code to download an esim after public took my money!What to do now?Public says my s20 5G isnt compatible with esims...Thanks in advance! edited by computergeek541: change category label (unrelated to Community category)
Hello, I am going to out of Canada for a while, I just wonder if the unsubscribe days still 90 days?thanks
Recently ported number from bell to public.Everything seems to work except MMS.Can make outgoing calls.Can receive incoming calls.Get pop up message saying MMS doesn’t work.Gives two options: cancel or settings.Phone is iPhone.Cannot enter number. ...
I initiated a port in of my number. Got the messages from the old provider, approved and everything. Now public mobile displays the number I was trying to port in. However if I turn off the old PM number on my iPhone, I loose connection. I also still...
I went through the whole process on my phone with your app and it asked me to confirm my identity with a 6 digit code sent to my email but nothing was sent. I asked to resend the code 3 or 4 times no luckAlso I spoke to an agent and they said I did ...
Wondering if anyone else is having a similar issue. Not sure exactly when my problem started (I don't make a lot of phone calls from my cell normally), but a few weeks ago I noticed I couldn't make any calls from my phone. I thought it was just a f...
Hello All:I need a copy of my call log (incoming and outgoing calls only) But the filter does not provide a complete 3 month record (It chops out weeks). I contacted customer service, who said I had to contact the privacy dept at Telus. They said the...
Hi there, I am having issues when paying for an esim. I am trying to pay using the public mobile app and when I get through to the payment method when I input my CIBC visa debit card details the response I get is that the credit card validation has f...
My SIM is locked. How do I get a PUK code to unlock my LOCKED sim??
Hello,I recently purchased a refurbished cell phone from Mobile Klinik and I would like to know if I need a new SIM card or if I can use my current one and if I can still use my current cell phone number.
I had several months ago lost my bag with my laptop and cell phone. I lost access to my account on Public mobile and email. I am now stuck between 2 double authentication. I need to get my old number back.
