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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22037 Views
  • 181 replies
  • 24 Bravos

Problem activating new service

Hi there,Trying to get my wife onto Public Mobile and having a really difficult time getting her activated on an e-SIM. There have been error messages all the way through the process, and now we are stuck, which is why I'm posting this from my accoun...

JohnBegone by Great Neighbour / Super Voisin
  • 326 Views
  • 6 replies
  • 0 Bravos

Resolved! change plan

I just signed up for plan $34/20G on Nov 11th, can I change it to $34/40G? How many times will the monthly fee be deducted? Thank you.

lynn18 by Great Neighbour / Super Voisin
  • 366 Views
  • 11 replies
  • 0 Bravos

Resolved! black Friday promo plan

If I buy the 20GB at 5G speed, what speed will be considered the reduced speed after the 250 mb? I would think that all 20gb would be at 5 G. thanks  

Tobi30 by Good Citizen / Bon Citoyen
  • 218 Views
  • 5 replies
  • 0 Bravos

Website still not working.

Its coming up on the 3rd month, and I still can't login to the website to pay my bill. Yes I tried delete cookies, I even tried all the different browsers no extensions, I tried different ISPs. This is getting frustrating that I have to contact suppo...

tkyplain by Great Neighbour / Super Voisin
  • 219 Views
  • 2 replies
  • 0 Bravos

Refunds and cancellation

Would like to please cancel and get refund as I have been trying get some help to swap eSIM to a physical SIM and it seems no one is responsive enough. May I please get my refund back. Thank you 

Abbid by Great Neighbour / Super Voisin
  • 105 Views
  • 2 replies
  • 0 Bravos

cancel

cannot login to cancel. Eversafe is stuck loading 

unhappy2222 by Great Neighbour / Super Voisin
  • 162 Views
  • 5 replies
  • 0 Bravos

asking for black friday plan match

I juts switched to PM days before with the plan of 34 bucks for 20 GB...I m looking for black friday 34 fpr 40 GB plan match....and I just saw it in my account and I was trying to chang it, but PM crash the system and removed it from my account when ...

Xiang99 by Good Citizen / Bon Citoyen
  • 352 Views
  • 11 replies
  • 0 Bravos

Transfer eSIM to New Phone

I got a new iPhone today and I wasn't able to transfer the eSIM over. As I understand, I need to create a new eSIM for the new phone, however the app seems to be broken and I can't access anything to start the process. Any pointers?

aamyszak by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

Resolved! Self-Serve Not working

Anyone else experiencing that the self serve keeps loading both desktop and app or is it just me?

Abheer by Model Citizen / Citoyen Modèle
  • 336 Views
  • 11 replies
  • 0 Bravos

Porting from Rogers Trouble

I have installed esim in my phone and ported the number from rogers to public. Outgoing is working but incoming call and texts are not working. Please help

hfjfjfj by Great Neighbour / Super Voisin
  • 102 Views
  • 2 replies
  • 0 Bravos

Subscription not activated

I signed up as a new customer and tried to port my number over, only for the app to hang up. Whenever I try to log in to the app, it just says subscription not activated.

hidraglospeed by Great Neighbour / Super Voisin
  • 152 Views
  • 2 replies
  • 0 Bravos

black friday plan

i have been tried two hours to switch my plan to black friday deal no success, please help me 

Porting number from Koodo

Hi,I'm trying to port my number from Koodo. It says I need to select a new number and then change to my old number in your help docs. Can someone help me do this? Your live chat is broken.

Nick1985 by Good Citizen / Bon Citoyen
  • 124 Views
  • 3 replies
  • 0 Bravos

Trouble porting number

Hi, I'm porting my number over from fido and am having trouble activating my eSim. Checked my fido account and it's now canceled but everytime I try to activate this account its giving me an error. 

Coffe by Great Neighbour / Super Voisin
  • 115 Views
  • 4 replies
  • 0 Bravos

Resolved! Double payment

I am new to public mobile. My friend helped me get set up. We created my account and I entered my credit card information so I could activate my sim card and phone (brand new phone with no previous number associated with it). Unfortunately we could n...

1Butterfly by Great Neighbour / Super Voisin
  • 182 Views
  • 2 replies
  • 0 Bravos

Resolved! Fail to activate

I try to activate my account through app, it shows "contact us". Then I went to the website, the Chatbot told me to submit a ticket, however, the ticket submission website is not working as well....... 

Binyu by Great Neighbour / Super Voisin
  • 143 Views
  • 1 replies
  • 0 Bravos

Error transferring number

Hi,I just signed up for the 5G 40GB for $34/Mo and eventually got to transferring my phone number part. The first time I tried I got an error. The second time I tried, the system reported the phone number is invalid. Not sure what to do next.Thanks. 

viz76 by Great Neighbour / Super Voisin
  • 109 Views
  • 2 replies
  • 0 Bravos

Can't login to activate to $34 40GB 5G plan.

I imagine a lot of you are having the same issue. I already upgraded all of my 6 accounts to the $34, 20 gigabyte plan back on November 15. However, as many of you may know, they upped it now to 40 gigs for $34. I've been trying for more than an hour...

Kimbo123 by Great Neighbour / Super Voisin
  • 391 Views
  • 9 replies
  • 3 Bravos

New Plan Up

Im seeing a $29 10GB 4G plan on the plans page....

kb_mv by Mayor / Maire
  • 431 Views
  • 11 replies
  • 4 Bravos

Sim Esim subscription - No option for esim

I am new to Public Mobile, just subscribed to the Canada-US plan. During my subscription, there was no option to choose esim, therefore I paid for the physical sim option thinking I could change it during activation. However, now I am stuck with phys...

emailbilly by Great Neighbour / Super Voisin
  • 183 Views
  • 4 replies
  • 0 Bravos

Resolved! Login

I can get on the community page but can not get in my account page I found a better deal and I’m not sure what happened is anybody else having issues 

car62 by Good Citizen / Bon Citoyen
  • 167 Views
  • 2 replies
  • 0 Bravos

Activating

I can’t get the app to work which means I can’t get my sims card activated! Can someone please help. I just got the sims cards today. 

Crystalanne1 by Great Neighbour / Super Voisin
  • 62 Views
  • 1 replies
  • 0 Bravos

Subscription not activated

Hi. I joined the black Friday deal today!I can't activate my account.I'm using the Koodo and living in Canada now.I have a public mobile sim card My phone is iPhone 13 !! Can I get help as soon as possible, please?Thanks!@CS_Agent  

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Jamie_05 by Good Citizen / Bon Citoyen
  • 135 Views
  • 4 replies
  • 0 Bravos

20 gb data at 5g speeds promo

20 GB data at 5g speeds promo last week ..will my rewards carry forward (my $2 auto pay, friends $1 etc ) or will i be rewarded in points? 

nathanlouie by Good Citizen / Bon Citoyen
  • 208 Views
  • 7 replies
  • 0 Bravos

No 5G signal

Hi there,I've got a 5G plan, but my Samsung S21 Ultra isn't picking up a 5G signal, and the 4G speed is also slow even though I'm in a covered area. Can you help fix this?

Resolved! account not working

My phone isn’t working while I’m out of country. Shouldn’t it just go to voicemail?

Cowardlp by Good Citizen / Bon Citoyen
  • 284 Views
  • 7 replies
  • 0 Bravos

FYI: Data add-on for unlimited plans after use of main bucket

This is an FYI, not a question. There have been previous discussions about the "risk" of upsell messages sent to accounts where someone else is paying for the plan. I can see parents opting for a 5G plan thinking that there won't be surprises if ther...

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maurelle by Good Citizen / Bon Citoyen
  • 289 Views
  • 5 replies
  • 2 Bravos
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