Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello everyone,I'm planning a trip to Europe. I wonder will I be able to use my phone with the Public mobile services there? Will I be able to use phone calls and have data access there with PM? If so, how can I set it up? If not, could you recommend...
I had ordered a Sim card thinking it would take 1-2 business days to arrive like it said on the page, but in the email I got it said it wouldn't come until next week. I decided to go to the store and just pick one up. Is it possible to get a refund o...
I can’t use the number I swapped with the eSIM. I had to log in using my email because the code number from Public Mobile is sent to my eSIM, not my number. My number (the one I swapped) is reflected on my account - how come it’s sending the code to ...
Hi To activate my new sim card I need to input a code sent to my new number. I am not receiving this code after several attempts Can you help? Thanks Alex
I haven't received my physical sim card it's been 17 days of order
Can data with public mobile be used to create a hot spot? I do not have wifi in my home so I use my data to watch movies on TV. If there’s anything data is not shareable then Public is not for me. I check through the community and see others talking ...
Setting up iPhone 16 says it’s not compatible .. what the heck , frustrating !
I am trying to port out of public mobile but I’m not in Canada so I cannot receive SMS. What can I do?
I have just switched back to Public Mobile. I couldn't supply an alternative number while activating my e sim. It recommended I take a new number then change back to my old number on line. All I can see are new number. I've had my old number for y...
I am new to Canada and one of my friend helped me to grab the subscription and ordered physical SIM online but I haven't received it on mail yet. It's really annoying as I am waiting for a long time and I am unable to take any other services due to l...
I have updated my subscription (to 10GB plan) on 3/14/2025. The Public Mobile website screen shows, "10GB New subscription starts on March 15, 2025". However it did not happen until today April 16, 2025. I need help to resolve this problem.
Purchased add on data, and it shows in dashboard, but cannot access data on phone
There have been so many new threads lately where persons complain that they have lost the ability to make or receive calls.A lot of time is then wasted discussing whether or not that person's phone has lost compatibility with Public Mobile as a resul...
Tried to resubscribe cause I was 3 days late paying but saying app is down
does someone called moderator exist in PM CS?I did not find the way to contact such a personWhat I found instead, was that in 2 weeks after submitting 12 tickets I am still in the same place (or walking in circle)Looks like CS agents do not read the ...
I just joined and am having 2 issuesThe first is that when I make a call I don't hear the outgoing ringtone, I checked my settings for about phone and it says the the phone number is unknown The second issue is when I send a group chat the replies co...
How to access the rewards?
I paid for the subscription. But it doesn’t port my number and gives error each time. Please reach out or refund the charge
I lost my eSIM login details. Please help me
I went to renew my subscription early just now, I entered payment details, the card was charged, the money is in my balance, but it keeps telling me I cannot make the transaction, so now I'm without data without the 35 bucks I just paid them because ...
Hello!I intend to deactivate my acc. prior to 90 days. Could someone provide clarification?1. Will I lose my remaining funds and referral or payment rewards?2. Does my renewal date start from the day i reactive it?3. Additionally, it appears that PM ...
Nothing is working, I even bought a second esim. The first worked for 5 min and than I got this circle with a slash.... please help
I will be gone for most of May to a country not covered by Public and want to change to a cheaper plan since what I have currently is more than I need anyway, but why aren't all the subscription options available when I go to change my subscription i...
Hey guys, looking for help here. Dropped my phone and the screen is black on my phone tied to my public mobile number (e-sim). When I log into the public mobile app on my new phone, it wants to verify twice. Once, to my email, which is fine. Then...
I was using a Motorola G Fast but can't make outgoing calls anymore because apparently it became incompatible in the last few days.I bought a ZTE Link II phone from Public Mobile a few years ago and that doesn't seem to work either. Also tried a Hua...
Hello, i want to activate a new service and transfer my actual number to Public mobile. I am stuck at stage 4 and they give me an error message. How do i activate the sim card and transfer telephone number. Thank you
Agent said “ We’re truly sorry for any confusion or inconvenience this issue may have caused. It looks like there may have been a system glitch that resulted in the payment being charged twice.“ this happened on me. Be careful!
The email I used for my account was deactivated as it was a school account. I can't access it anymore. I would like to move my phone number to my new email.
I would like to update my mailing address. I can see on my bills that there is an old address there, but I can not find any place to change it.
My old number was removed. Can the number be restored to the accountThank you
