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Ok I recently tried that, they said there was no further explaination. It’s still on SOS and I’ve received no help. What should I do?

 This is the reply I get, but HOW DO I REPLY ???? There is nothing to reply to????Hi MaddyV,We are following your ticket to make sure that we answer to your request. If you will not answer to this email in 24H, your case will be automatically close. ...

Thanks.  I tried that, they replied but told me to log Into community to private reply. How do I do that?

Yes, we didd it thru public mobile ap.    Also, problem not solved, I don't know why it says it is.