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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New phone

I'm an existing Public Mobile subscriber - I bought a new phone - can I keep my existing phone plan?

Resolved! Phone calls inside the US or Mexico.

Hi there,I have the Canada-US-Mexico plan and I was looking at the fine print. It says I'll be charged for calls made within the US to US numbers. Is that correct? Does that apply to both local and long distance? Thanks!

Resolved! New phone plan

So I signed up last night 4 accounts on the $35 65GB plans, it says that I get the 3rd month free when I signed up. When I logged in today it showed that I could upgrade my plan to the $35 75GB plan on the next cycle. Does anyone know if this affe...

Service stopped

Service suddenly quit working even though payment method is valid and has not changed. Account shows payment history up until Feb and nothing for March.

Resolved! SIM card not recognized, no more account details

I’ve been away for the winter, working abroad. I come back last night and my sim is showing only SOS. No network. I’ve been a Public Mobile user for years! Now I can’t even log in to my account… it’s made me create a ‘nickname’ and made me sign up t...

Resolved! RCS chats

Hi last night I signed up my family, 4 accounts on the $35 plans, we all have new S25 phones, 2 ultras and 2 plus, my phone the ultra is the only one that shows RCS supported,all other 3 lines show not supported, disabled by your carrier. How do I ge...

Problem not resolved yet

An agent named Alex contacted me and I explained the problem that I am suffering since 18th of this month. I am not in a position to make or receive any call. I shared my problem on Tuesday and still there is no response from your end. This is simply...

Extremely spotty services, now whole day without service, past week (Android/Samgsung)

Has there been an outage or anything in Ontario? I've been using Public Mobile for almost 2 years now with no issues. But this past week I've been having issues taking/receiving calls. Even accessing my voicemail is spotty. Always had a full mobile n...

Bank transaction SMS do not come through

Since I moved to Public Mobile, I no longer receive bank transaction text messages. Not being able to receive a security code impairs electronic bank transfers. Would registering the bank « phone number » in my contacts would be sufficient to solve t...

eSIM transfer

need to transfer my eSIM from my broken phone to my new phone.

eSIM not activating

I’m new to public mobile and can not get the eSIM to activate, is there anyone to help me with that? Or can I be sent a physical SIM card?thanks

No cell signal. 4 days zero Agent help

Hello Followed the directions on moving from Telus to Public Mobile but here we are four days in no cell service and zero help from the agentsWhere the cell bars used to be with Telus, I now see two rows of four dots stacked on each otherthe iPhone 1...

refer a friend rewards

Did not receive refer a friend rewards.

No incoming & outgoing calls, no network & can't access voicemail for the last 7 days in Hamilton,ON

There is no incoming and outgoing calls, no cellular network, cannot even access voicemail for the last 7 days in Hamilton, Burlington, Ontario. Only SMS and mobile internet is working. Pathetic service. It's time to ditch Public Mobile.

Can not make a call and use mobile data after subscription as a new member

May I ask for a help as a new member? I can not make a phone call and use mobile data after subscription. I am suing iPhone. Thank you for your help!

New ticket for my Mom's account

Hello. I need to create a new request to get my Mom's phone number/account attached to her email address.Please advise here, thank you.Nina & my Mom Stephanie

Can't take incoming calls, and incoming and outgoing messages

Just transferred from Rogers, having problems. Can I get the number of the Porting team or get directions how to fix this?

Resolved! Can/US/Mexico calling

the following, under ‘what’s included’ does not specify if calls are covered only when from Canada…so, please confirm that; when I am in the US or Mexico, that I can make calls back to Canada, US and Mexico.Unlimited Canada, US & Mexico minutes and m...

I want to change plan.

I want to change my plan to $35 plan 60GB, Can-US-Mex.But I can't find it on my app. Can you change it?Thanks.

Data Service Disappeared

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted...

Help - Payment won't process and my plan has been suspended

So My credit card expired.. plan was suspended as of today. No prob.. I log in and update my credit card for payment. It won't process. I try another credit card. It STILL will not process. I wait several hours and try again.. nope, it will not accep...

Reusing email after leaving and then returning to PM

As title says, could customer who ports out number to other provider and then comes back to PM after, lets say a year or so, reuse email to open a new PM account?

Cant login my account

I cant login in my account due to suspicious activity....help !@AG

Anthony

Need help getting in my account

Lost phone

Dear Public Mobile Customer Support Team,I am experiencing the following issues and require your assistance:Unable to Access Account Due to Lost Phone: I have recently lost my phone and am unable to receive the SMS verification codes necessary for a...

Resolved! DATA DOWNLOADING

Every night between midnight and 1am there are 2 huge data dowloads filling up my data limits. I'm not awake that that time so what data is downloading and why is it so huge it's filling up my quota?

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