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@cs

Hi there,  I changed my subscription plan when was black Friday it will be start when the next pay period arrived. But I don't see any information about it in my profile. 

Roaming charges - add on

I live in Canada. I have a Canada-US plan. I will be travelling to the USA. Am I good to go without add-on or a roaming package? Is there a way to email Public Mobile? Thank you.KJ 

I want to cancel my subscription

My phone was stolen 2 months ago and on auto renew i tried to open my account and cancel it but it wont work i dont have the original phone so had to log in tried making a new account the number is still in service guy answers this is ridiculous been...

Is there ANY CS Support?

I have been waiting 10+ days since i messaged CS_Support and still no reply.  Has anyone received a reply lately?I only sent 1 message, as i didnt want to spam them and fill their inbox, but maybe i should send another. If this was an urgent issue i ...

New phone need to switch esim

I have a new phone and I need to switch my esim to my new phone can some one please help me

Puk code

HiAccidently pressed on iPhone settings to require sim pin. Now can't make calls. It's asking for Enter puk Your sim cannot be accessed. Please call carrier to obtain puk code. 7 attempts remaining. Please help us with this code. What is this pik cod...

I am not receiving any calls

For the last 15 days or more I am not receiving any calls . Trying to reach customer service but no solution. one person said my Number port is blocked. What can I do? How to solve this?

Re: iPhone XR data not working

Hi! I've tried all of these, but still no data on my iPhone XR. I had the data plan activated before, but it was deactivated by request. When I subscribed again, the data doesn't seem to work. I need help, please. How can I contact a Customer Service...

Two factor (2FA) texts not being received

Hi I ported to public mobile Nov 26. Its been 10 business days and no two factor texts reach me. Please help this is causing major issues. Thanks!

Paid for subscription need refund

I paid for my subscription and also 4 new sims and nothing worked to get my phone set up to the network, I would like a refund because I had to go with a different provider since I missed out on work due to not having a phone  

Need to change imei on account

I really have been struggling and trying everything I purchased a plan and esim and I need to change the imei on my account so that I can use my phone properly.. please help thank you

Voicemail Notification does not turn off

Using Google Pixel 4 (4G) with eSIMI have not received any voicemail messages for weeks, and have logged into my voicemail and confirmed no messages (new OR old), have rebooted the device multiple times, but the indicator is still there.I have used t...

eSIM not activating

I bought the esim from mobile app but its not activating and it gave an error. I want to port my existing number to an esim. I am not able to get hold of a customer service agent. Can someone please help me with it on what to do next?

How to leave PM?

I've been waiting more than 10 business days for a SIM and have paid the 1st month, but have not activated the service. Not interested in this company anymore...How do I cancel and not be billed again?

Do I need a new sim to change from 3g to 5g phone

Why does my account say the data only last 30 day while all my research says it lasts until used up?

Accidentally purchased 3GB on data with reward points because I didn't realize it doesn't let me use it all up. Why is there this feature!? Its so much better to just use it up...Is there a mistake on my account or is this the way it will be forever?...

SUCCESS!!! Issue: No data working on Public Mobile with UMIDIGI device

First off thank-you to everyone who pitched in to help solve this issue including @CS_Agent If you have a UMIDIGI device, and your data is not working do this one thing before any other steps (like installing Carrier Services, if dual SIM ensuring th...

Why is Public mobile horrible? Human customer service non-existent?

So last night I switch over to Public mobile, I went to switch over my old number from my old provider. While it did say it would take some time to port over, after activating my account via the mobile app after inserting my new sim. After a few hour...

Failed number transfer

ProvidedPM SIM card #Phone IMEIPhone number to transferPrevious carrier nameActivation process accepted all inputs and started process, but failed and end. Instruct me to contact client support for help.

My International Samsung S23 Ultra Not Working With Public Mobile

Hi, I bought the Samsung S23 Ultra while I was oversee (SM_918B) but when I put the public mobile sim card in. It does not work.Any idea?Thank you.

SIM card has not arrived

Hi. I signed up for the new $29/10gb data plan on Black Friday and ordered a SIM card to be mailed to be. I still have not received it. How can I get someone to check into It?

Failed number transfer

I have failed number transfer from Koodo(not prepaid) and cancelled their plan and now want to unsubscribe PM’s plan which has not been used at all , but cannot access to my account and through chatbot as well. 

I can not contact to technical support

because system is making oops when I want submit the ticket?Anyone can tell me is any other solution to contact them?