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Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3125 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31408 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43336 Views
  • 182 replies
  • 30 Bravos

Site down?

What is happening with the site? Today I couldn’t get my US roaming add on to go through today and now the login for the account site won’t work. Infuriating as I am stuck without access to phone, data, etc while in US!

MM17 by Great Neighbour / Super Voisin
  • 376 Views
  • 4 replies
  • 0 Bravos

Resolved! Unable to Access Account (Wed night)

App says it’s down for maintenance and to use website, website only recognizes my location in Ontario and gives me an Error 404 on every other login page I try. Is Public okay? I didn’t notice an outage notification or anything and my account is in g...

SlipperySnake by Great Neighbour / Super Voisin
  • 341 Views
  • 1 replies
  • 0 Bravos

Resolved! not compatible with esim

I just opened an account but at the last moment discovered my cellphone was not esim compatible.I have ordered a physicalk sim card from amazon, is this ok, and if so, what do i do when it arrives

snake87 by Great Neighbour / Super Voisin
  • 742 Views
  • 8 replies
  • 0 Bravos

My phone account is not properly connected to my email

I was in communication with an agent previously. My public phone account is not properly connected to my email because the email used to create my original account was incorrect. I was at the point of supplying information to verify my identity to th...

Uti by Great Neighbour / Super Voisin
  • 209 Views
  • 1 replies
  • 0 Bravos

Top up

When I login online it keeps taking me to a page that wants to start a new activation. I can’t just top up. I tried 611 but I don’t know the pin to my account.

Bzkneeeez by Great Neighbour / Super Voisin
  • 313 Views
  • 2 replies
  • 0 Bravos

Restart eSIM activation

I don’t have my old phone and messages can not be sent to my old number (lost it) how can activate the sim without it? Or if I don’t choose to transfer the number and just go with a new one how do I restart activation without having to purchase a new...

Hamham by Great Neighbour / Super Voisin
  • 503 Views
  • 6 replies
  • 0 Bravos

Missing $10 credit

I refer a friend and she moved to public mobile on 7th July 2024, and I still didn’t get the $10 credit towards my bill. i still didn’t get the $10 credit i referral a friend on july 7th 2024

Rbhatti3 by Great Neighbour / Super Voisin
  • 422 Views
  • 4 replies
  • 0 Bravos

Change Payment Method

Hi, today I tried several times to change my credit card information but Public Mobile could not process it and told me to try later again. Which I did, but without success.How can I get the new credit card into the system ?Thanks for your helpBesVic...

BesVic1 by Great Neighbour / Super Voisin
  • 529 Views
  • 7 replies
  • 0 Bravos

Cancel an add-on

I remember that add-ons did not expire, and I haven't purchased add-ons for a while, so just now I purchased a 3GB data add-on without noticing that it had a 30 days expiration.There is no way I would use 3GB in a month, and I would not have bought i...

David-O by Great Neighbour / Super Voisin
  • 596 Views
  • 6 replies
  • 0 Bravos

Trouble accessing account online

After logging on, I'm prompted to complete my activation.However, I'm already activated and long time customer.Next, it asks me for the code from my sim card - after entering that, it says it's invalid.Any suggestions please.Thanks Anna.

AnnaKMarshall by Great Neighbour / Super Voisin
  • 271 Views
  • 2 replies
  • 0 Bravos

US Roaming

So i have a Can/US phone plan subscription. Basically unlimited calling in North America. I read somewhere with this plan i didn't need US Roaming seperate when travelling in the US. That my plan would be the same for phone and data in either countty...

Wattsupp by Great Neighbour / Super Voisin
  • 478 Views
  • 4 replies
  • 0 Bravos

My son cannot access his old email address to log in

My son no longer has access to the email address he used to set up his Public Mobile account. We've tried to figure out what to do to solve this through the website but we could not find the answer. We tried "forgot my email address", put in his phon...

123merkley by Great Neighbour / Super Voisin
  • 421 Views
  • 4 replies
  • 1 Bravos

No one can hear me, my voice breaking up. I can hear them

I can hear others clearly, at all times, from different numbers, when I take a call or when I call someone. They can't hear me or my voice is breaking up, every single call, for the last few days. I never had that issue before.1 bar.Tested my mic by ...

Emachneva by Good Citizen / Bon Citoyen
  • 639 Views
  • 8 replies
  • 0 Bravos

Resolved! Promotion inquiry

If i subscribe to the 4G 50GB plan for only $35/month can i keep buying it, or is the promotion only for a period of time and the money  will eventually increase?

Iryn by Great Neighbour / Super Voisin
  • 453 Views
  • 3 replies
  • 0 Bravos

My account was charged multiple times

How do you talk to a human being about $100 worth of charges to my account. This is the stupid set up ever. What if someone had access to my account and was using my banking info. Time you figure anything out you could be out hundreds of dollars

bradrafuse79 by Great Neighbour / Super Voisin
  • 615 Views
  • 7 replies
  • 0 Bravos

Sim card issues

I have a new sim card through public Mobile but by the time I activated it my old subscription was already expired, so now I can't receive calls or texts  

TGB by Great Neighbour / Super Voisin
  • 447 Views
  • 5 replies
  • 0 Bravos

Compare Koodo, Add more VoLTE phone support

Hello,Since PM doesn't sell phones directly, I'd expect PM to have Volte support on all phones sold under Telus/Koodo network. I have an iphone 7 which support Volte on Koodo network but not in case with PM. All new phones sold by Koodo/TELUS in 2018...

inonosa by Great Neighbour / Super Voisin
  • 625 Views
  • 6 replies
  • 0 Bravos

How to get deactivated number back

HiJust want to know to get my old number back because I was not using it and was not paying it as well now if I want same number back how I can do that.Thanks 

Mobile phone

Mobile network not available. Emergency calls only

Marl63 by Great Neighbour / Super Voisin
  • 467 Views
  • 2 replies
  • 3 Bravos

Resolved! Verification code

In between porting the number and confirming the phone I can’t access the confirmation code

Teech by Great Neighbour / Super Voisin
  • 409 Views
  • 1 replies
  • 0 Bravos

SMS/MMS not sending after porting number over

I ported over my fizz mobile line over to Public Mobile last night (more than 12 hours ago). I can now make/receive calls and use data, but I cannot seem to send or receive SMS or MMS. I know the transfer was successful because my previous provider (...

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BillyPoon by Great Neighbour / Super Voisin
  • 688 Views
  • 5 replies
  • 0 Bravos
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