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Forum Posts

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible?  New customers who purcha...

Ck_PM by Public Mobile
  • 78 Views
  • 0 replies
  • 0 Bravos

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 3168 Views
  • 31 replies
  • 14 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 31620 Views
  • 148 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 43576 Views
  • 182 replies
  • 30 Bravos

Data usage

Why does my “subscription usage” show 100.36 mb used, but when I view “usage history” it doesn’t show any data used from the start of my monthly subscription?

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Maharg by Great Neighbour / Super Voisin
  • 507 Views
  • 4 replies
  • 0 Bravos

Resolved! $39 CAN-US Plan vs my current $40/month

Does anyone know the fine print details of the $40/month plan?I'm trying to determine if I should switch to the $39 CAN-US PlanThis is all it says for my current $40/month:5 GB at 4G Speed30-day planUnlimited Canada-wide TalkUnlimited International T...

JapanTrip by Good Citizen / Bon Citoyen
  • 529 Views
  • 5 replies
  • 0 Bravos

Refer a friend

Hi all,I refer one of my family member and they sign up for 19/month plan. Will I still get credit for referral every month? 

Yea123 by Great Citizen / Super Citoyen
  • 388 Views
  • 4 replies
  • 1 Bravos

Are Oracles somewhat also moderated.

 Oracles were performing the task as authorized by Public Mobile.  And the post was no doubt a redundant one and hence being removed correctlyFor any complaint, please go through the proper channel by submiting ticket with CS Agent using Chatbot

softech by Oracle
  • 396 Views
  • 0 replies
  • 0 Bravos

Resolved! New PM SIM transfer phone number

My iPhone was stolen and I have just bought a Nokia 2780 Flip and I have installed my new PM SIM. I need help transferring my phone number to this new SIM and activating it as well. I'm not sure how to activate it as this phone runs on KAiOS and i ca...

coyotetricks by Great Neighbour / Super Voisin
  • 666 Views
  • 6 replies
  • 0 Bravos

Resolved! Voicemail

Do all packages now include voicemail ? 

Karla1 by New in Town / Nouveau en Ville
  • 291 Views
  • 1 replies
  • 0 Bravos

Cancel subscription

Need a subscription cancelation. It used to be my ex wife's phone and I am still paying for it.I have no access to the account as she changed the password.  So I need to cancel an account that I am still paying for but that I lost access.Thanks for h...

Sguillot by Great Neighbour / Super Voisin
  • 646 Views
  • 7 replies
  • 0 Bravos

Resolved! US iPhone

Would an iPhone purchased in the US be compatible with PM plans?Thanks

MaryAce by Good Citizen / Bon Citoyen
  • 286 Views
  • 2 replies
  • 0 Bravos

My account is shut down

My account has been shut down.  My payment has been posted on my visa account. My account balance is zero. There seems there is no way to talk to someone. Iam a senior and need help

Theduke1 by Great Neighbour / Super Voisin
  • 388 Views
  • 4 replies
  • 0 Bravos

Canada-US Minutes

Hello community. I'm currently on the $34 a month plan (attached below): wondering if the third bullet means I can make calls while in the US or if it's only calls Canada -> the US.Thanks! 

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Juj by Great Neighbour / Super Voisin
  • 301 Views
  • 3 replies
  • 0 Bravos

US roaming

Hi,I am thinking about moving to PM to this plan - 65GB Data within Canada and US. When I looked at the details, it doesn't mention free US roaming - which it should since it mentions US? I would like to know if anyone else has this plan and if they ...

MaryAce by Good Citizen / Bon Citoyen
  • 867 Views
  • 13 replies
  • 0 Bravos

Didn’t receive emergency alert while Roaming in US

I have a free US roaming plan and have enjoyed using my data like at home. I’ve been staying near Las Vegas using Verizon and T-Mobile 5G which work great. A couple days ago there was an emergency alert issued for my location. All my family’s phones ...

Rylan2 by Great Neighbour / Super Voisin
  • 545 Views
  • 6 replies
  • 0 Bravos

Resolved! iPhone SE 2016 to iPhone SE 2022

Looking for the exact process & order to follow when switching my Public Mobile SIM Card from my 1st generation iPhone SE to my new unlocked 3rd generation.I assume it should be pretty strait forward but want to do it right the first time. (Should I ...

Glutenhab by Great Neighbour / Super Voisin
  • 644 Views
  • 5 replies
  • 0 Bravos

Resolved! Data Usage Reset Not Working

I was told by a CS agent last Sunday that my Data Usage would reset on the 15th of this month. That hasn’t happened. Why not?

Ed_A by Great Neighbour / Super Voisin
  • 619 Views
  • 5 replies
  • 0 Bravos

S9 to S20

Hi I have a PM account with my S9. I have a s20 now and have swapped the SIM card. I have no network on the S20 but do on my S9. Do I need to reset something or a new SIM card for the S20? Thank You. 

Snaggle213 by Great Neighbour / Super Voisin
  • 422 Views
  • 5 replies
  • 1 Bravos

Can’t transfer my public mobile number?

So I have a public mobile plan for 3-4 years. I haven’t changed it since and now I can’t log in to check any informations about my plan without choosing a different plan option. Which would be fine, but it looks like it wants to set me up as a new cu...

Larissamichim by Great Neighbour / Super Voisin
  • 529 Views
  • 5 replies
  • 0 Bravos

ACTIVATED SIM CARD

Hi there, My friend referred me to join public last month, I didn't receive any rewards and my friend who referred me didn't receive any rewards either, what should I do?

AnnieLiu by Great Neighbour / Super Voisin
  • 244 Views
  • 2 replies
  • 0 Bravos

Points for being referred and autopay

Hello!My daughter and I used my husband's referral code and neither of us got points or $ off. Is this because we were customers a few years ago and aren't technically new?Also we uses to get $1 off our bill every month for autopay and we aren't gett...

Purple7 by Great Neighbour / Super Voisin
  • 312 Views
  • 3 replies
  • 0 Bravos

Resolved! Sim card damage - can I replace it and keep the same phone number?

Hi, My phone got water damage, and trying my SIM card in another phone I can not get calls, and the data is not working. I this my SIM card also got damaged. Can I buy a new one BUT keep the same phone number? I yes what do I do to keep the same phon...

gaelle2 by Great Neighbour / Super Voisin
  • 614 Views
  • 3 replies
  • 0 Bravos

account help

my account says subscription not acctivated but payment was taken and cannot access anything on my account 

846 by Great Neighbour / Super Voisin
  • 291 Views
  • 3 replies
  • 1 Bravos

Resolved! Active new sim card

Dear everyoneI just activated my new sim, when it came to choose number (which I stay in Viking but choose the Calgary region number) when I confirmed the number it's requested me confirm 6 digits to full access but my sim is still have no signal the...

Khoaito by Good Citizen / Bon Citoyen
  • 421 Views
  • 2 replies
  • 0 Bravos

Double payments charged

Anyone else get a double charge on their credit card 1 day apart but it doesn’t appear in account?  

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Lenna by New in Town / Nouveau en Ville
  • 354 Views
  • 3 replies
  • 1 Bravos

Phone not working

I just signed up to public and my phone no longer works for texts and calls and data now

Beast302 by Good Citizen / Bon Citoyen
  • 896 Views
  • 10 replies
  • 0 Bravos

Transfer my number

I activated my new sim card, and new phone number.  Now I want to transfer my koodo number to Public Mobile.  When I get to the page to enter the phone number I want to transfer to Public, it says it is not a valid number in Canada.  This is stupid a...

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