[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
payment
Why has my account been put on hold when I pay by monthly withdrawal?
Overcharging
I have moved my account to Rogers months ago but my credit charge is still being charged monthly!!
Resolved! Ported but old PC eSIM and new Public physical SIM both showing same phone number
Ported from NoName/PC to Public and I think it went smoothly although I never received an official welcome to Public Mobile message of any kind. My issue is my PC eSIM is still showing as available and with the same ported number as my new Public phy...
Phone Number Transfer Status
Received email from the other service provider saying transfer was confirmed, but message from Public Mobile says account number provided was not correct, and then no further instructions. How can I check the status of the transfer?
Resolved! Rewards for community participation?
I can't seem to find a list of rewards allocated for community participation. Can anyone tell me how this reward system works? For example are points given for bravos, posting, solutions etc.?
Resolved! SMS 2-factor authentication code
I am a Public Mobile customer with a Canadian plan. How do I receive an SMS 2-factor authentication code from my bank or any other website when I am in Portugal?
Change of Phone Numbers in Account Portal
Where is the option to change your phone # in a person's account? It was there 2 days ago but is now gone from any of my options,
Account issues
I have $60 in my account, which is more than my monthly subscription.But my account is suspended?
Texts and data not working
I switched to public mobil and selected Esim and to transfer my phone number from Telus. My texts aren’t working at all and the data doesn’t seem to be working very well. It’s been seven hours since I tried transferring my number etc. Public Mobile i...
Resolved! Doogee S118
I currently have an iiif150 r2022 which runs Android 11. It has lasted me till now but time to upgrade. I need to be sure that the phone I am buying will work properly on public's network but there's so many numbers I'm never sure. These are it's num...
Not receiving SMS or calls after changing from bell
i went through extensive troubleshooting and still not receiving SMS or phone calls. I’m also told no one is receiving my texts. I have android and RCS message is stuck in “connecting…”. I urgently need help please
Service not working
I tried to transfer my account from Rogers and never got a text message from them. My guess is there for it’s not set up properly. But now I can’t get any texts to try and set it up again. I can’t receive phone calls. Can only do thinks attached to w...
Data provisioning issue – service unusable, refund requested
I activated service but mobile data never worked due to provisioning issues.I request a refund or credit.
Resolved! Not receiving calls in US on CAN-US plan with Samsung A71
We are travelling in the US, but I can't receive/make calls on Samsung A71. Last Nov with the same plan I believe everything worked (can't remember for sure that I tried a phone call) when I manually selected T-Mobile. This time AT&T is automatically...
Not receiving activation code
I'm trying to set up a new SIM I have responded "yes" to my former carrier. I inserted the PM SIM. I then was waiting for an activation code from PM but it never came. Phone is showing Public Mobile on the top.I need help
Resolved! I bought a public physical sim card
I waited a week and a half for esim to work but in the end I had to buy a physical sim card. Now for the esim that I was trying to activate, should I just delete that esim from my iphone? Also, how do I activate the physical sim card through the app?
Didn't reply YES to the SMS for the transfer, haven't been able to receive SMS and phone calls
@CS_AgentI didn't reply SMS for the phone transfer, Bell asks me to ask Public Mobile to initate the whole process for them to send the SMS. How do I proceed? thanks.
Mixed Service / Stuck Port (Cannot Receive Texts or Calls)
So i bought a plan for public mobile yesterday and I transferred my old number from bell. Since yesterday iam unable to receive any calls or texts from others. But I can make calls and send text. Does anyone know how to fix it?not sure if the device ...
iMessages do not work with my number
I changed carriers from Public Mobile to Fizz and then back to Public Mobile under a new account. After the switch, I couldn’t receive calls or texts for a period of time, but that was resolved after contacting support and having the number properly ...
Resolved! Cannot Add funds or Add a New Card to My payments
Any card debit or credit card new or old, bank or gift card I get the Notabletoprocessrequest, I tried different browsers, different Cards each working on other stuff, But My account isn't allowing me to add new cards or something it's irritating sin...
Reprovision Tethering
My cellular data works but hotspot has no internet. I'm using an iPhone 16 Pro and hotspot connects but doesn't pass data. Please reprovision tethering on my line.
Service@
duplicate thread
Data not working on Iphone
After I changed my plan to 5G. the data is not working. Calling and texing are working.I tried to reset the phone, and re install the sim card, still not working.reset all airplane mode, data mode, wifi mode, still not working.
New Sim card
My phone won't recognize my new Sim card
Weak signal
I have been using the PM for weeks, and I found the signal was always weak. I couldn’t open the video from my home camera on my phone via the PM data. What’s the worst thing is that I couldn’t connect to my company ‘s Dingtalk account when I wanted t...
locked out of my account
payment was shown on my credit card statement , but public mobile has put hold on my service due to non payment need to reset my 4 digit Pin number
can not call
some I can call some time can not .. any one explaint
SIM
How long does it typically take to receive your physical SIM Card. I am at Day 8.
Unable to purchase eSIM on iPhone 17 Pro Max
I am unable to purchase an eSIM on my iPhone 17 Pro Max. The option simply does not exist.additionally, I purchased an eSIM on an Android device and then scanned the QR code that was emailed to me with my iPhone in an attempt to enroll the eSIM that ...
Unable to make call
Hi everyone, I switched to PM few days back. Since then I can make calls occasionally, sometimes unable to send sms. Any ideas how to fix it? Thank you
