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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Phone contact

Does public mobile have a customer service line to call. Tired of waiting for the chat

Resolved! 7B1 Error

Hey there, trying to make a call and I keep getting the 7B1 error, trying to invite my moms to go to lunch :X

Resolved! Can’t update Visa card info and account suspended

I’ve been trying to update my Visa card information because I got a new Visa card for payment.Every time I enter my information and complete the form it says “not able to complete at this time. Try again later”. What am I doing wrong? This is very ti...

Activation

I used a voucher to top up but my account is still suspended.when I added the voucher it confirmed.I use voucher every month but this time it doesn't work.

New phone

I’m getting a new iPhone. How do I get a new ESIM? I wanna keep the same number

lost my phone, cant get into my account, and got new sim card....NOW WHAT? Help!

I recently lost my phone along with the public mobile sim card that was in it, I can not get into my Public mobile account, due to the security code being sent to my phone, (which i dont have), i went out and got a "new sim card" but, how on earth ca...

Public mobile website

Why is public mobile website so slow? Every time I tried to log in, check rewards, go to community site and so on, the web page just took 20-30 seconds to be loaded. Is it just me or everyone who has such an issue?

Entered wrong IMEI when completing transfer/port

Hello, When trying to port my old bell service to public mobile I incorrectly entered the wrong IMEI number. Because of this my port was unsuccessful. Please can I get help from a mod?Thank you

Resolved! calling features

in my current plan it has calling features which is 34 a month with 20gb of data and unlimited afterwardCalling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference CallingMy new plan that will be switching to is 34 a mont...

Still on LTE not 5g

Hi, still new to this but I subscribed to this network but I am still getting LTE network instead of 5g. Is there something I should do?

Porting from sim card (Koodo) to sim card (Public) failed activation at step 6

Currently making a post for posterity if this gets solved.Currently having issues with the app and activating a new plan on a sim card while porting my old number.I've open a ticket and will try to contact support again if it gets through (long wait ...

Resolved! Need Help, cannot "contact us" on app

Hello,I'm a new subscriber who cannot complete my activation. I'm stuck in a "subscription not activated" loop and need help. I cannot submit a ticket through the app, therefore I cannot get any help from Public Mobile so I'm trying here.It starts li...

Transfer Number Issue, need new text sent via old carrier

Hi there,When i was doing the transfer process, I was unaware i needed to keep my old sim card in to authorize a text for transfer. Can i get that transfer text authorization reinitiated again?

Roaming in UK

Hi , I am going for long holiday to UK. How can I roaming my public mobile SIM card in UK. Because some of my Otp will come in this number.

No data since activation

I am not getting any data since my plan got activated 2 days back. It shows LTE but I am unable to connect to anything. Does anyone know what can be the issue?

PM tech support

Son is locked out of his account. Number has been ported successfully according to the port team. But he is still unable to make or receive phone calls. Port team says I need Public Mobile tech support. Is there a phone number for them?

Charged three times extra during activation

During Black Friday I made a number of unsuccessful attempts to sign up. This resulted in THREE $38.42 charges on my credit cards (three charges between two cards attempting to get the plan working). I finally got the plan to activate with a separate...

full access

how do get in contact with cs_agent? I've just subscribed to public mobile and can not get full access to complete the porting and activation of my phone because the access code is being sent to my phone in which I already cancelled when Koodo text m...

e-SIM to Physical SIM.

I've just bumped into an issue that I've never faced before: I currently have two e-SIMs on my phone and i now want to convert one of them back to a Physical SIM Card so I can use the line In another phone. I've signed into the Self Serve Portal of t...

Customer service is a nightmare

My 88 yrs old friend got stuck with payment. Service went off. He needs for for emergency... The only way to get back to the account is text verification. Of course the phone is not working so no text.. Looping into nowhere... Best part is - NOBODY...

Activating SIM Card

Hello,I paid for a new Public Mobile plan, as well as a SIM Card. I received my SIM card the other day and I tried to log-in today to activate my SIM card. However, upon logging into my account, it said, "Complete Activation," and is trying to make m...

eSim on old phone

I got a new phone, bought a new eSim, and then returned that new phone. Now I am back to my old phone, but the eSim won't work..... thoughts?

How to ask questions to agent?

I want to apply my referral code and get $10 off for the bill. Thanks.

Thank you to those who helped!

Resolved! Response Time?

How long does it take for a service agent to response to an assigned ticket?My wife and I submitted a ticket since Nov 27th, still havent heard anything from anyone.

Troubles with Credit Card Payment

Tried to pay with new credit card but it won't let me update info

No Sim detected after porting

I switched to public for the black Friday deal. After porting over my number successfully and inserting the new public Mobile Sim the Sim was not detected. I tried it on multiple phones, none worked. I ordered another Sim, activated it and the same i...

Resolved! Porting from Rogers

Hi, last week I ported from Rogers. I got the 'Welcome to Public Mobile" text message, and texted YES when Rogers asked to transfer my number. I thought this would finalize the transfer, but I called Rogers today and they told me my line was still ac...

Resolved! 90 subscription

Hello, I just signed on to the 90 subscription and was not given a chance to port my number over from Koodo.Does the 90 day subscrition not let you port your number over? If not, this is not the type of plan I was looking for and would like to cancel...

No US Service

On Oct 16 is spoke with a CS_Agent who made sure my account (145$ for 3 months) have US/CAN service. So here I am in the US with no access to text or phone. The messages with CS_Agent aren’t coming up, even though they are in my email. I love t...

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