Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I just purchased a plan, tried to activate it (eSim) with transfer number option, I entered everything at end it just says something went wrong contact support. Kindly help me, payment was successful but still activation and transfer is stuck.
Is it possible to suspend my account for a week or two? Currently my subscription renews at the beginning of a month. I have some funds as a credit in my account and also have a credit card on file.If I stop my subscription so it doesn't renew the st...
Hi, I recently switched over from rogers and made an attempt to keep my phone number but didn't accept the request from rogers when prompted. Now my new plan with public doesn't work properly and I've had to resort to using my rogers sim again while ...
I am trying to complete porting of my husband’s new cell phone service with you. My husband’s name is Richard Walker, cell # ###-###-#### . Can you please tell me what to do to get this completed? i don’t know what to do. My husband is not able to r...
Does anyone find the PM app takes forever to download your account in the last week or so?
My monthly payment used to be $26, but it increased to $28 since April 2024. I would like to know the reason for this change. Furthermore, I am unsure about the amount of data I have, as I am unable to use it when I am outside. As a senior who is not...
Hi. I only see US roaming packages. I need one to cover Europe. I remember purchasing these in the past .
I had my payment method set to the wrong card so it couldn’t take the payment. I changed my card info and it still won’t take the payment. On my app there is no option to add funds with credit card so i don’t know how to pay it. I’m stuck with no cal...
How to prevent invoice 3 years ago for tax purpose?
Porting from Shaw landline but cannot complete because I cannot receive text messages on the landline. How do I complete the transfer?
It says my payment voucher has been successfully added but it's not
Hi, How can I port my subscription with same phone number to a new IPhone (14 from US, no SIM available)? I purchased and downloaded a PM eSIM on the new phone, but it is still impossible to port on my own. Thanks!
My e sim cannot be activated someone help me pls
I was able to go through most of the process to activate except I got an error at the last step during actual activation. I have not received my activation email so I cannot load the eSim manually. The apps support is utterly useless and there is Z...
Hello, Public Mobile initially didn't set up my number correctly on their end. I use my original number with no trouble. BUT, whenever I login to public mobile account, they sent confirmation to the wrong, temporary number they originally gave me. I ...
It allows me to buy a subscription and at the end telling me that Esim is not compatible for my Motorola stylus 5 G, bought a public mobile sim card but still telling me esim not compatible.
Trying to open new account for a new number because I locked out of my recovery email and number because someone stole my phone.It accepted my money but says activation error.I submitted a ticket but what the heck is going on
Trying to open account for my wife. I completed payment set up and created her account. Next, it said to download PM app so the number could be transferred and eSIM downloaded. All I’m getting since I downloaded the app is ‘subscription not activated...
I’ve been trying to port my husband phone number from Bell prepaid to PM. I got contact number from this forum(Thank you). So I called today all day.but now my phone number is his old number(Bell) and my original number is gone. I talked at 10 agents...
so Friday night I lose my phone service completely until Monday ,my service came back with totally different number and my account is lost ,,I am trying to contact anyone from public mobile with no luck anything you want to do the first thing they as...
hey all, we plan to go to the US for a couple of days. I wonder if this plan is good, or if I have to buy add-ons. Also, does this plan mean that I can call, text, and use the internet when I'm in the US? I have attached an image.
Good evening,I cannot have access to my rewards page. It goes blank and doesn't change.Do we even have rewards anymore? I paid more than I usually do.
What can I do if I’m having trouble transferring an eSIM from one phone to another.
please help me transfer my current phone number with public mobile to my newer device and staying with public mobile and same account, phone says contact public mobile please help.
AfternoonI need to change the phone number for my activation code and also add my email it itso I can get the code to activate my phone
I have a REALME 11 PRO+ with Android 13. I can make calls but my data doesn't work. I've changed the APN settings and also reset network settings. Data is on and wifi off, but in still offline. Any ideas?
How often do new plans get loaded to our account? Does it depend on your existing plan as to what plans get loaded? Does PM offer deals like Back to School, Black Friday, Boxing Day, etc.
I made a big mistake when transfering number to Public Mobile. I think my phone support esim. but it does not. I am looping in installing esim now, error and eror. what can i do? where can i get a sim card?
I ordered the SIM card on line on July 8, but until now I haven't received it. I already paid for the first month. How long will it take to receive it?
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