Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello,We have just the most basic plan, and haven't done anything since the plan changed nearly a year ago from monthly credits being applied re auto paying, tenure and referrals...other than continue to have automatic payments happening of course! ...
I'm trying to activate a new account. I have not received the text from my existing provider Bell mobility so I can't move forward.
I'm alone new customer and I can't receive any calls or messages
How do you get by the Ever Safe verification code when it's being sent to a phone that's broken and you want to replace?
Anyone else seeing 3G after iOS 18.4 update. Or doesn’t connect to anything else….
I need help!I have signed up to a new service provider, Freedom Mobile, and want to port my number out, and cancel my Public Mobile subscription.Freedom Mobile has sent the request to Public Mobile 3 times, but I have not received any SMS text messag...
Does anyone have any help with setting up a brand new unlocked Samsung S25 plus with Public? I've gone into transfer sim but nothing. It says to reach out to the carrier. It can't be that hard, can it be? I've done it with an iPhone easily but not s...
I got a new SIM card from PM and activated my account around 24hrs back. Since then I am able to make calls and use data. I am unable to receive calls, also not able to send and receive sms.so out going calls - workingdata - workingincoming calls - ...
I am attempting to port my child's number off the system. However I am unable to generate an invoice or see my address attached to my profile. Both of which are required to port out. If PU staff person could kindly help me. I will delete this post ...
Hello Community,I am doing my tax and I need my expenses for phone bill. I can not use the invoice history for the past 12 months, which mean I cannot get my invoices for January 2024 to March 2024. Does anyone know how to get older invoices? Thank ...
I want to renew my subscription, but it won't let me?!!
could i please get a breakdown for the $21.66 charge on my credit card today april 01/25 ?thanks
Need help transferring my number for TEXTME
Hi everyone,A long time ago (September 2023), I bought a Public Mobile SIM with a three-month phone plan. However, I was never able to activate it because the process required access to the Canadian Play Store, which I didn't have, and this was never...
How to stop them. They always use different number
I call my cell number (nonamemobile SIM), and my phone does not ring but ends up going to someone else's mailbox. Plus, I dial my home number and it goes to voicemail. Help.
I tried changing my subscription which worked but I had two payments come off. My old subscription and my new one. The old one was $31.50 and the other is $36.75. Would like some help please!!
Hi, I just joined Public Mobile on Sunday. I used my friend’s referral code during my subscription. When do I see the $10 credit in my account?
Lousy coverage
I accidentally paid twice when I changed my subscription!!
Hello - can you offer an update on public mobile coverage in the Kawartha and Peterborough after the ICESTORM (March 28 - April 1). We have very little to zero coverage (Fenelon Falls, Bobcaygeon, Peterborough). Of course hydro is out in many place...
I m not getting incoming calls and text on my new transfered public mobile
I’ve installed the eSIM into the phone using the IMEI and to my surprise it went to a different phone , now I have I have 1 phone with 2 numbers, so I deleted the eSIM , and my partner couldn’t have service anymore for days now , I’ve contacted suppo...
Hello, I have a ZTE bladeA7P cell phone, my phone company (Fizz in Canada/owned by Videontron) tells me my phone will not work with the removal of the 3G but if I look at other companies like Telus or Virgin Mobile it says it will work. Can someone t...
My e sim was installed and did not work- removed it and now I can't get back into my public mobile account because I can't get the code in my texts
Hello,Currently I have a 29$ /40GB plan in Canada.I'm planning a trip to Mexico for a week. What plan / subscription would you recommend?What is this "CAN-US-MEX - 35$ Plan"? Does it work as a roaming? Would I be able to use it from Mexico? Data + ph...
For the past 2 weeks my galaxy a20 will not dial out or receive any calls. In and out texts still works fine. Done hard reboot etc and no changes.
I am stuck in an endless loop trying to log into my account to change my subscription plan. I am always asked to "resume activation" when I am a longstanding user. Can't get past the new user onboarding screens.
Dear Public Mobile Support,I ported my phone number from Koodo to Public Mobile last night, but I am experiencing several issues:I am unable to receive 6-digit verification codes.I am not receiving any text messages.My mobile data is not working.I ha...
Where is my account number?
