Issue porting number

[Homiejoshie2010]

I think I need a new eSIM 

can’t get my Koodo number to port over

 I picked a public mobile number 

i can’t log in if sent code to public mobile which don’t work yet??? I am trying to understand your system.

I need someone to call me or give me step by step

[computergeek541]

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@Yeshrihht wrote:

You have to call koodo

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That isn't correct.  When porting a number in, customers need to contact the carrier that the nubmer is going to.

[Yeshrihht]

You have to call koodo

[hTideGnow]

hi @Homiejoshie2010 I sent you the porting team number earlier, please check your inbox 

[Chalupa_Batman]

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@Homiejoshie2010 wrote:

It’s a link to a bot. None of it works 

i think rather cancel here

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The second link is a direct private message to a CS Agent. Click on that link.

[Homiejoshie2010]

It’s a link to a bot. None of it works 

i think rather cancel here

[Chalupa_Batman]

Hello @Homiejoshie2010 

Please remove your personal information. These are NOT private forums. 

You can create a ticket for Public Mobile to transfer over your Koodo number. Here is how.

To submit a ticket with CS Agent using this Chatbot link

https://widget.telus.tiia.ai/publicmobile/publicmobile.html 

Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[Meow]

Please remove your numbers and personal info. This is public forum and PM staff does not handle inquiries from here. And NOBODY from PM will call you as they do not have live support.

If you have issue open a Ticket and agent will assist you.

[hTideGnow]

hi @Homiejoshie2010 with the porting problem , check with PM porting support team and confirm.   I will send you the number to PM Porting support team  Please check your community inbox