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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11106 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22048 Views
  • 181 replies
  • 24 Bravos

Charged in double

Hi Community, I was charged the same amount twice on the same day on my Mastercard.  Please, can you check an reimburse me? 

Clodi26mili by Great Neighbour / Super Voisin
  • 164 Views
  • 2 replies
  • 0 Bravos

Resolved! payment during activation

is it possible to pay for my first months service using a top up card during activation ?

joejrhol by Great Neighbour / Super Voisin
  • 218 Views
  • 1 replies
  • 0 Bravos

Resolved! Texting with wifi

Can anyone tell me.... if I am not connected to a network, can I send/receive texts via wifi? I will be in the USA for an extended period and wondering if I could check text messages over wifi (since I won't be able to connect to a USA network/signal...

KaraB by Great Neighbour / Super Voisin
  • 900 Views
  • 20 replies
  • 1 Bravos

Extra Payment

Hi Community, I was charged the same amount twice on the same day through autopay on Nov. 21, 2022 of $44.80. Need to get reimbursed $44.80 + $40 that is showing as available to the autopay credit card.  Suppose to be $35/mth on this plan and still p...

Eliza5 by Model Citizen / Citoyen Modèle
  • 215 Views
  • 1 replies
  • 0 Bravos

Resolved! Double Charge After Signing Up

I inadvertantly selected the incorrect plan when I signed up, and when I went to change it after realizing it looks like I've been charged on my Credit Card for both plans now. Can the initial charge be reversed? It was never used and wasn't even act...

bestdaniel by Great Neighbour / Super Voisin
  • 254 Views
  • 3 replies
  • 0 Bravos

Resolved! Can I keep my number?

I will be moving to Telus so I was hoping I would be able to transfer my phone number to any new provider. Will I have to change my number or can I keep my number?

Strayystay by Great Neighbour / Super Voisin
  • 360 Views
  • 3 replies
  • 0 Bravos

Resolved! Password Reset

Hi My husband is a Public Mobile customer and me has tried everything top get into his account. It keeps saying. ! There was an error reseting your pasword. Please try again later. He has been trying for 2 days.hment

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troyandchar by Great Neighbour / Super Voisin
  • 216 Views
  • 2 replies
  • 0 Bravos

No signal

I am at Bristol Mountain in Finger lakes New York State on 4G and have no signal, from previous chat when I was down at Canadian Thanksgiving with same issue,  only 5G is supported in the area now, I cannot even dial 911. I own vacation property, so ...

krj754 by Great Neighbour / Super Voisin
  • 228 Views
  • 4 replies
  • 1 Bravos

Resolved! Website freezes when I try and change plan

Trying to change my plan from the $35 for 2.5 gigs plan to the $55 for 20gig plan with the 20OFFMONTHLY promo code.But when I click yes, change my plan on renewal date, I just get the spinning circle thing for..until I reload the page, been 15+ mins ...

bennyg by Great Neighbour / Super Voisin
  • 357 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to use Data

I'm currently unable to use data on my mobile since yesterday. My current usage for the period ending Nov 30 shows its only 795.52 MB used out of 1024MB. In fact I received a text message yesterday morning that I have consumed 100% of the data for th...

ajithpl313 by Good Citizen / Bon Citoyen
  • 640 Views
  • 12 replies
  • 0 Bravos

Resolved! Re-initiate port

Looks like my port failed due to not responding to my previous provider's text verification. Please help with resending port request. ThanksEric

Tammer9 by Great Neighbour / Super Voisin
  • 217 Views
  • 3 replies
  • 0 Bravos

Can't fix my new credit card number

Having trouble to get to my account and fix my payment. Got a massage that my account got suspendedDon't have network since this afternoonPlease contact me about it 

123451975ira by Great Neighbour / Super Voisin
  • 324 Views
  • 4 replies
  • 1 Bravos

Public site

Why has the public site gotten so slow? Most of time I can't even log in 

KJM by Good Citizen / Bon Citoyen
  • 252 Views
  • 5 replies
  • 0 Bravos

Resolved! Cant get into my account and funds on my account

I have a active mobile number but cannot get into my account to change plan cant seem to actually talk to someone isnt there a number to call costumer service? And when I press *611 it says I ha e an account balance of almost 70 but every month they ...

Venessateddy by Great Neighbour / Super Voisin
  • 509 Views
  • 2 replies
  • 0 Bravos

Resolved! I was charged extra and I don't know why

Hi all, I was charged $46.20 on Nov. 11th. This is outside my normal regular payment of $30.24 on the 26th every month. I checked and I do not have any extra money sitting in my public mobile account. I did not sign up for any new features (heck I ha...

lmscanada by Great Neighbour / Super Voisin
  • 540 Views
  • 9 replies
  • 1 Bravos

Resolved! My account won’t work

I can’t login to my accounti have reset and yet it keeps saying that I have reached my maximum limit- the first time I attempted. I am trying to refer a friend and now unable to. Can I receive help on gaining access to my account please?

Laurynivaz by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

Something wrong with my data

my plan just renewed today and I’m on $55 /month for 20G data and 4G speed however this apparently is not showing up as my plan on my account page which IT is working on now they told me but assured me that that plan was working. So since then now th...

Crsue1973 by Good Citizen / Bon Citoyen
  • 195 Views
  • 4 replies
  • 0 Bravos

why is website so difficult use?

links don't work I had requested a change in my plan on renewal but my account doesn't show it.  I originally had unlimited talk minutes (which man account still shows) but I reduced my plan because of travel.  I just received a message that I only h...

rggmjg by Great Neighbour / Super Voisin
  • 310 Views
  • 9 replies
  • 0 Bravos

SIM card not valid

I tried to set up a new account. Online, the SIM card was accepted as valid, but the credit cards (2) were not being accepted, even though the information was correct. I exited that screen and now when I try to activate the SIM card again, it says it...

AliKoogs by Great Neighbour / Super Voisin
  • 255 Views
  • 4 replies
  • 0 Bravos

Paying with a pre-paid Visa card

Trying to set up my account and pay the first month with a Canada Post single-load prepaid Visa card, as I just arrived in Canada and haven’t had a chance to get a Canadian bank card yet. However, when trying to get the 20gb for $35 deal, I keep gett...

ColmDillon by Great Neighbour / Super Voisin
  • 398 Views
  • 4 replies
  • 0 Bravos

Resolved! Port Issues

Hi there,When I was activating my new SIM card.  I typed in my number that I had when I was with Freedom Mobile.  My mom was trying to get a hold of me.  But she couldn't because there are 2 digits in my number that were switched.How can I get the co...

lizcarey by Great Neighbour / Super Voisin
  • 205 Views
  • 4 replies
  • 0 Bravos

Resolved! Roaming in the USA

As part of my plan i have roaming and cell coverage in the US. Data seems to work , however no cell coverage 

Westie by Great Neighbour / Super Voisin
  • 377 Views
  • 6 replies
  • 0 Bravos

Resolved! Unable to update creditard security code

You have notified me that I need to update my credit card info because of the expiry date. I have attempted to do this bu unable to because your system won't allow me to update the security code (located on back of CC)

bobmoretto by Good Citizen / Bon Citoyen
  • 531 Views
  • 12 replies
  • 1 Bravos
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