[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Resolved! Promos for the new user
Hi,Just created an account and used referral code xxxxxxx from xxxxxxxxxxxxxxxx that should give $10-$50 credit, but can't see it anywhere. Where it will be?Also there is "SAVE $2 EVERY MONTH WITH AUTO-PAY". Where do I set it up and where to see thos...
long-term US roaming
I have a US-CAN plan. If my job takes me to the U.S. for several months, possibly longer, will PM ever complain that my usage is 100% roaming? I have heard of other carriers canceling accounts of people that use a lot of "free" roaming.
Add on mistake
Hi I mistakenly bought a US add on by mistake which I don't need, how can I get a refund?
Close account
So how do I cancel my account????
Multiple plans under one account
Hello, Is it possible to have multiple plans under one login account? A friend is ready to activate 3 plans and would like to have one login to manage them all. Is this possible, or do they have to create 3 seperate accounts? Thanks
Can't access my account because I don't have the old phone number for the one time passcode
Hi,I had issues with my account last summer. I ended up changing to a different phone number and then going back to my old one. Ever since then, my Telus eversafe login is stuck with the other phone number which I have 0 access to. Therefore, I can't...
Changing Subscription Plan
Hi, my current plan is $50 plus tax for total of $56. I have 10.5GB at 3G speed, with bonus 2GB; 30-day plan; unlimited talk to Canada and US; unlimited international text. I log into my account to change my subscription and there is a plan for $34...
Failed US roaming. No way to contact for help the computer messed up
I PURCHASED ADD-ON US ROAMING FAILED TO WORK COULD NOT VOICE CALL, TEXT OR EMAIL .NO WAY OF CONTACT FOR HELP. WHEN I RETURNED TO CANADA I COULD CALL,TEXT and use data."I WANT REFUND"
Resolved! Question about U.S roaming
I’m going on a 2-day, 1-night trip to the U.S. this weekend. Then, four days later, I'm going back to the U.S. again. Should I add the roaming package just once, or will I need to do it twice?
Request for Refund Due to Non-Functioning US-Canada Talk and Data Package
Dear Public Mobile Customer Support,I am writing to formally request a refund and compensation for a US-Canada Talk and Data package that I recently purchased. Despite being activated immediately upon purchase, the package did not function during my ...
Data Usage in the overview automatically indicates >100 MB used when new cycle starts on Aug 21, 24
In the PM web page, the "Data Usage" in the Overview page automatically indicates more than 100 MB used when new cycle starts today (Aug 21, 24). It happened last cycle also. Data Usage taken at 10:39 PM tonight (Aug 21, 2024)Aug 21, 24 OverviewUsa...
Resolved! Change Number
I have relocated to another province and I wanted to change my number, I have the following questions:1. How long does it take to get the number activated?2. Will the tax be calculated according to the new area code3. Will the provincial calls be acc...
Subscriptions not available
On my husband's account he can choose 6GB of data for $23 a month but I can't get any subscription with less than the 15GB that I currently have for $26 a month. How can I downgrade to the same plan as my husband's if it doesn't appear as an option o...
Cannot select a plan
I cannot register a plan on public mobile, see the error below We encountered an error processing your request.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)
puk
My sim is locked. I need a puk cde. how can I send a private Message?
I'm being scammed by this company
This company won't let me access my account, won't delete my account, and won't stop charging me a monthly fee. This literally seems illegal.
@Locked account
Kindly help me with my account as it still is locked even after resetting my password and waiting for more than five hours
Number transfer
How do i get my public mobile number transfered to another carriere
Transfer number from Virgin Mobile Canada
Hi, the system doesn’t recognize my virgin mobile number, says it doesn’t exist. Is this just an error or does PM not transfer Virgin Mobile Canada numbers?
Lost sim card
A friend of mine has recently lost her sim card, she is trying to connect to her account to cancel the subscription but everytime she enters the account she is met with an activation page. It is as if she never subcribed to a plan before. Has anybod...
auto pay reward
Hello, do we get auto pay reward $2?
Reward
Hello, I processed to redeem my rewards point for 1GB data 2 days ago but still it is not working for me, is there any idea why? How can I use those data from my rewards points? It shows I need to use it within the 15 days but already 2 days are gone...
Re: I need an Agent
In need help
Paid But Didn't Reactivate
I payed my monthly phone bill yesterday! You guys took it out of my bank account but yet never reactivated my subscription ?
subscribtion
want my money back
cancel pending account
How do I cancel a pending account
Does the US Roaming Add on work in Canada?
If I were to buy the 3GB US Roaming data plan for 15 days, but I am only in the US for 10 days, will I be able to use the remaining data in Canada?
Earn 5% in PM points per plan - I don't think so
PM advertises on EVERY plan that you will earn $x.xx / month (5%) in Public Mobile points value. I don't see any conditions. Before it was $2 for autopay. The $2 autopay bonus was paid out regardless of the number of referrals or other credits you ma...
