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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Temporary plan disabling & e-SIM

Hello,I have two main questions:1) From where do I temporarily disable my phone plan? I will be travelling overseas and would like to pause my plan for a month or two.1.1) For how long can I disable a plan at once? And how would I have to resume my p...

Payment issues

I lost my credit card, can’t pay it with the automatic payment method.

Customer support ticket

I submitted a customer support ticket several days ago and haven’t received any response yet ?

Transfer my number from Koodo (Activation)

Hi Community: I paid my subscription recently. When I attempted to transfer my number in step 2, the process stopped, saying I needed support to complete it. By checking the FQS, I found out that when trasfering from Koodo, I needed to select "a new ...

How to cancell the automatic renew plan?

Hi everyone,can anyone know how to cancel automatic renew plan? Please let me know ASAP. Thanks a lot! NaNa 8

Resolved! I have two accounts. Each earns ~90 points per month...

One account has the $34 US/Canada plan.Question: Am I only permitted one redemption of 15 points per month to reduce my bill by $15?

Resolved! Paid twice for May

I received a message from PM that no funds were available.On PM self serv I paid $28.74 Mastercard:Edmonton self serv. The same day May 09 I was charged and paid $28.74 through PM Vancouver Mastercard (automatic payment) So paid twice on may 09 Pleas...

eSIM for Apple iPad is possible but eSIM for Apple Watch not??

According to Public Mobile, you can download an eSIM and place it on an Apple iPad that has LTE and use the data from the data bucket. But you can't download an eSIM for an Apple Watch ??? This makes ZERO sense!! LOLhttps://productioncommunity.public...

Resolved! Where to find anniversary date

Hello,I've just been switched over to the new Rewards and do not see my loyalty recognition points. Am I correct in assuming they now only appear every 12 months on my anniversary date with Public? I do not recall exactly when I joined, does anyone k...

Resolved! I bought the new iPad Air with cellular, can I activate with a Public Mobile eSIM?

The new iPad Air is eSIM-only. Can I sign up for a new Public Mobile plan on the iPad and activate with eSIM?

Using mobile data for software updates?

I recently did an OTA software update on my Samsung phone from One UI 6.0 to One UI 6.1 using 2GB of mobile data. The 2GB shows in PM's history but was not added to PM's usage tally.Are software updates using data not counted toward the monthly allot...

New Phones that Support VoLTE

The list of phones that support VoLTE is 2 years old. How can I find a current method to know if a phone will work or not? When looking at Samsung "A series" phones for example I see some listed as Canadian and others international versions. B...

Resolved! Special Offer $21/3gb For Existing Subscriber (me): $19/3gb with 90-Day Subscription?

I am on the grandfathered $15 plan (100 minutes with 256mb data). I have been special-offered a new $21/3gb plan. Is this the same plan that is being offered for new subscribers on a 90-day subscription for $19 -- that I can also now have with a 90-d...

Cancel phone service

Must cancel service to teens' phone but do not have access to public mobile account.. Payments from my Visa debit

What Happened to my Reward??

I know Public changed to a new rewards system, but what happened to my previous rewards?? I've been with these guys for a number of years and only have the basic plan because I seldom use it. Between renewal and referral rewards my bill before tax wa...

Resolved! Received an offer

I received a great offer for faster network and more data. However no mention of texting. Does that mean I will be losing the unlimited text I have at the moment if I take the deal?

My 500minutes canada wide rewards

I availed a canada wide rewards and only used 50mins out of 500mins. Is there any way that i can use them? I badly need them since i have used up my regular call subscription

Resolved! How did my bill go up?

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1 of 2 phone won't work

Hi all, I switched both my phone and my wifes at the same time to public from bell. My phone worked great after 30 minutes but my wife's phone after 5 hours still isn't working, I have to use my phone to write this as her phone won't connect at all....

Resolved! I cant login to my account and I need to update my credit card info

Resolved! Sim

Did not receive new SIM card. I already paid***@***

Resolved! Can't access text or code

Hello both my previous service and Eversafe are sending codes to my phone, but my phone is being transferred so I can't access anything to sign in and activate my service. Help!

Resolved! What if $19/1GB Date at 4G Speed after your included high-speed data bucket is exhausted

What if $19/1GB Date at 4G Speed after your included high-speed data bucket is exhausted, Data speeds reduced to a maximum of 512Kbps or I have to buy add on data. Thank you.

Resolved! Re: Number transfer failed due to incorrect MEID

Hey @CS_Agent! I also apparently made a mistake during my request to transfer my number by providing the incorrect MEID for my phone and have been advised the process failed. How do I go about providing the correct information to successfully transfe...

Resolved! Payment

Can I use pre-paid Visa card too pay ma Public Mobil monthly plan ?

Resolved! Going to rural Washington across from B.C. Will I have service or do I need to purchase add-ons?

Heading to Port Angeles specifically. Should I just get a US sim card or has the network coverage improved since 2022?

Cross Conversation while dialing 611 - SECURITY BREACH!!!

Hello there.I am tagging @CS_Agent as this is a serious security breach. I dialed 611 to find out the steps to help a poster here in the support section. I just heard a large portion of a one sided phone call from one of your agent. I just heard the ...

Resolved! New phone, old SIM - any benefit to switching to new SIM?

Some history:was on a 4G plan (old phone, old SIM) for years recently changed to a 5G plan, unsuccessfully tried the new "5G" SIM (phone couldn't make calls or access data) - i figured my old phone didn’t support 5G and/or Public didn’t support it an...

Resolved! Will Public Mobile resend a port request

I am having problems getting my old phone number transferred. Will Public Mobile resend a port request on the same day?Thanks

Resolved! system won't recognize voucher, what an absolute waste of time...

this is just getting better and better...Cannot pay my bill on the website, bought a voucher and system does not recognize thenumber they gave me... this process shouldn't be as painful as it's been, what is wrong with this company?if everything is a...

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