HI @MilliP
can you give us more info? is that a new account? or is that an old account and has been working fine until today?
and outbound calls and data both work?
if you have a physical sim card, test it on another phone
but if it still does not work, check with PM support agent and ask them to refresh your account
please submit a ticket with CS Agent using this Chatbot link: https://widget.telus.tiia.ai/publicmobile/publicmobile.html Type the question "Submit ticket", Then click the following in order: "Contact Us" , "Other", "Log In".
If any issue with ticket submission, you can submit by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
