Stucki in a loop, can't login, can't get support

[FedUp2025]

I'm at my wits end with this disaster of a company. I've been with Public for one year. I think the brainwave who set my account up in the store didn't use my email or just assigned my ph number to the account, because for one year i pay my bill automatically but can't get in the app or website.

The 'get help' is a nightmare if you can't login. There is no recourse to submit a ticket, there is no way to speak to a person, there is no way to LOG IN. The chat bot just loops you back. Its made to make you break, which I'm at that point.

I was able to now register a new eversafe account so i can at least get in here and post in the desperate act in hopes a moderator will private message and save me. I love automation, but this is a full fail by Public Mobile. Please if any actual staff HUMAN works at Public Mobile, message me.

[FedUp2025]

@hairbag1  was excellent help, and if he/she didn't explain clearly how to do this I may still be going crazy. 
@computergeek541 I appreciate you cleaning up my tags, I was desperate.

[computergeek541]

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@hairbag1 wrote:

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@FedUp2025 wrote:

anyone that isn't a bot able to decipher what is being said here?

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Use this link to message Customer Support. Give 'em your ph #, acct #, name on acct and PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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Please do not prompt other customers for account information in the message forums. Experience has shown that too often, members will mistakenly reply in the message forum with that information.

[computergeek541]

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@slusagm wrote:

i meant the @ moderator person you tagged is not PM support.  Use the link provided above to message @CS_Agent  and they will reply

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The username Publicmobile doesn't belong to support either.  I have removed both of those tags from first post so that others do not tag those usernames.

[FedUp2025]

Honestly it’s like their IT is run by Joe from Accounting off the side of his desk. So many dead links and error loops

[christina17]

I am having the same issue. Was out of country when signed up with Public Mobile so I can keep my phone number, cancelled with previous provider and had my number transferred. Back in Canada, got a PM SIM card and can’t activate/connect to it because I can’t log into my account now without having a verification code sent to my phone number! I verify my identity first with a code sent to my email and then it asks again to verify identity with text or voice mail which I obviously can’t access without setting up the SIM! so confusing and frustrating.

[hairbag1]

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@FedUp2025 wrote:

Thanks @hairbag1 you have been more helpful than the many hours of chatbotting I've done. I think this stems back to the agent entering the wrong email when i signed up, which means i can never sign into my account. ONce I can sign in, I'll be canceling soon after.

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Cancelling ?..how come ? You've had a good year to test-drive Public Mobile. Once the email issue is squared away, you should have no further problems self-accessing your account. You can always come here to the Community Forum to pose questions or even help someone through similar issues you might be having today. Heck...you might even get a few reward points by helping or coaching others. Give some thought into sticking around.

[FedUp2025]

Thanks @hairbag1 you have been more helpful than the many hours of chatbotting I've done. I think this stems back to the agent entering the wrong email when i signed up, which means i can never sign into my account. ONce I can sign in, I'll be canceling soon after.

[hairbag1]

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@FedUp2025 wrote:

I think the agent at telus or whatever mall booth i signed up for public mobile at in May 2024 used their email. I see in the account summary of my welcome email it has my last four digits of the account, but the email is not even close to mine.. 

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Gotcha. Well you should message Customer Support and let them know that.  They should be able to update your correct email address. (Make sure to write all email and passwords down...for future ref)

[FedUp2025]

I think the agent at telus or whatever mall booth i signed up for public mobile at in May 2024 used their email. I see in the account summary of my welcome email it has my last four digits of the account, but the email is not even close to mine.. 

[hairbag1 · Accepted solution]

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@FedUp2025 wrote:

anyone that isn't a bot able to decipher what is being said here?

---

Use this link to message Customer Support. Give 'em your ph #, acct #, name on acct and PM pin #....

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[FedUp2025]

Hello all, is there a way or a member i can @ to get #support on this? The chat bot is comically bad in that you actually can't do anything unless signed in, which I can't do!

[FedUp2025]

anyone that isn't a bot able to decipher what is being said here?

[slusagm]

i meant the @ moderator person you tagged is not PM support.  Use the link provided above to message @CS_Agent  and they will reply

[FedUp2025]

? I tagged My Account. Because I can't get IN TO MY ACCOUNT. I have reset the password. I have been going in hours of circles dealing with this, but I'm at my end. I'm putting a stop payment on my account that may get someone to finally contact me instead of SIMon the worlds worst chat bot

[slusagm]

the one you tagged is not support

       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox, check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage