3 hours ago
Lately my calls are being dropped
I will be talk and then nothing no bars no one can get though to me and I can't call out .This started happening about 2 months ago and its a real pain in the butt
2 hours ago
Hi @Addyg00
what phone do you have?
did you try to update the OS? or maybe it happens after you have a major OS update?
and which city you are in?
Try your PM sim card in another phone, this will confirm if it is a device related problem
3 hours ago - last edited 3 hours ago
Hello @Addyg00
Please note, we are all customers like you. Here are a few things you can try.
1. Reboot your phone.
2. Reset your network settings and reboot the phone.
3. Try your SIM card if it's a physical one in a different phone and see if that makes a difference.
If all this fails, reach out to Customer Service.
Please reach out to a CS Agent to ask for your network to be reset on their end. Here is how to reach them.
To submit a ticket with CS Agent using this Chatbot link
https://widget.telus.tiia.ai/publicmobile/publicmobile.html
Type Customer Service and follow the prompts. If you are having any issues, here is a direct link by sending a private message
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437