Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I lost my phone and so do not have access to the email associated with my account. Nor do I have the phone to receive the 2FA code : ) I bought a SIM and I'm ready to update my account, if I can access it. I've been without my phone for two weeks and...
Subscription got activated. I tried to active it on my iphone but it didn’t allow for the app to download. So I tried completing the process on another iphone , but instead installed the esim on that phone.Now I can’t purchase another esim because t...
When I log into my account for the 1st time it's asking me to choose a plan. I already have a plan and services for over 2 years. How do I just log into my account without having to enter Sim # and pick a plan?
Got to step 6 of 6 of activation and got the Subscription not activated screen and Get support button leads to nowhere. How do I go forward?
Just looked at my points statement and noticed that I hadn't recieved my 10% rate plan reward since February. Not sure if it's since they transitioned everyone to the new reward plan. But I've always been on the new reward plan since starting with PM...
Just switched from Fizz Mobile and past 2 days I have not been able to receive SMS. Please help and thank you!
It's been 3 days that I am stuck in an infernal loop of "This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)". I want to change carriers, but I can't select my plan. What's the problem and how can I...
I have subscribed to the $34 plan with 5g coverage. It says 50 gb data within Canada and US. Does that mean we could use the data in US without paying roaming charges ?
Tried to set up a travel esim and now I cannot access data usage or data options on my regular public mobile SIM card Only shows this
Hello, I was unable to complete my e-Sim activation when it was first being setup in the app. I have also tried using the QR code provided in the e-mail, but it says activation failed on my iPhone cellular setup. I have tried restarting my phone, and...
Hello,I can not receive calls and texts after I transfer my number from my previous service provider and it's been a day already.
I was charged twice@CS_Agent
to all people who has same issue. the way you can try is manually select wireless provider as public mobile. if it does not work you may open a ticket. it works to me. good luck.
I am not receiving text messages from Revenue Canada and Service Canada for two step vérifications
new to PM. try to transfer my phone number and showed invalid IMEI. try open a ticket the and the link with error, there is one more option I want to try. contact an agent through a private message. can anyone help me out. thanks.
I recently joined and have been unable to receive text messages. Additionally, I would like to refer my wife in order to receive a discount, but I'm having trouble figuring out how to do so.
I got a new phone in March (OnePlus10)with a new SIM card but same number. When I got my phone set up, I could no longer send and receive picture messages in the Google Message app. I've cleared the cache, ensured settings allowed for automatic downl...
My account is locked and i want to get into my accountvto update my payment method.
when starting a new account and you keep the same phone number how long does it take to get service?
Hello, I'm on 25 $ plan and i have about 40 gb of data from previous. Do i lose these data if i subscribe to the 15 $ plan.Thank You
hi, today i have ported my number to public mobile. my old service provider was Freedom Mobile. my number was ported successfully but i observed my text messages are not working. I am not able to send or recieve text messagesplease look into it on pr...
I can't make a call out because it says I have not mins. In my plan. I didn't select pay as you go and I can't dial out.
A friend asked me if I called but I didn't make any call at that time, the call was coming from my number, my friend didn't get to answer the phone, my number must've been cloned, what should I do?
My price has increased from $21 to $26. No notice and why?
I have signed up for a new Public Mobile Account. Not able to import number from Cityfone account.
Good day,I noticed there is a new recent requirement for credit cards.Prior to May 2024, all you needed to enter is the CC number, expiry and 3-digit CCV.Now, it's also requiring a postal code associated to the billing address.I actually use prepaid ...
my number is stuck on verifying for close to 24 hours now and I’m not able to use the number for my iMessage/Facetime. I also don’t know how to find my account pin. Any help is appreciated
Hi Ordered on April24 and estimated delivery date on May3. Still haven't received it yet. Is it normal or any number I can reach to? Please advise. Thanks!
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