Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My SMS message to confirm number transfer failed. I need to enter my previous provider account number but can't figure out how. Can't get to the right question with the chatbot. How do I do this? Very frustrating.
My phone recently got stolen and I never really needed to login to my PM account since it was prepaid and I would just buy vouchers from a dealer. All I need is my account number to transfer out of my public account and keep my phone number. However ...
I am currently overseas in Brazil. My Public Mobile account was frozen for one month. I was just got logged out of WhatsApp so I topped up my Public Mobile account to gain access to my phone number again. This has not worked. Do I need to get a new...
Please help as even though my old number transfer was completed by rogers still no note work on my phone from public mobile
Hi, this is my son’s phone. His previous mobile plan was $19, 1GB data. Because he is going to the US for March break training, I just changed it to a $29, 10GB CA-US plan, but I only want to buy it for one month. Now I am going to chang it back to ...
I am using a Samsung Galaxy A50. I recently changed from a legacy 3G plan to a 4G plan. Since then, I do not hear a ring on outgoing calls, but the calls are being placed. The phone displays 'calling' at the top of the screen and when the call is ans...
My plan seems to be suspended as a result of my credit card being compromised and thus cancelled.I just entered a new card number onto my account. However I’m wondering if the reactivation happens automatically or whether I need to take additional st...
I want to get into my account but i put the sim on a locked phone, now I can not get any messages on that phone so I can not access my account here, to put it on a different phone. Am I able to cancel any service that may be being charged?
I paid my first payment today and my number is still being transferred from fido. And I realized that I forgot to use the referral code to save some money. How do I apply the referral code now?
Phone number port from a landline had an issue but support and correspondence is stuck in the public mobile app and I can't log in because the two factor authentication SMS is being sent to the landline which has not been ported. From what I can tell...
I just signed up and received the SMS from my previous provider. I responded YES but they did not confirm. Did I wait too long? Did I activate the eSim first and messed this up? Not sure what's happening.
I'm considering switching to Public Mobile from Telus, as the plans are more affordable. I have a new Samsung Galaxy Z Flip6 (SM-F741W). Is it compatible on the network? According to the Help Articles and looking online (GSMArena, etc) I think it is,...
Hi,Can I transfer my public points to my family member who is using public mobile service?Thank youLory
Greetings,This morning, just as I have urgent, important calls / need of my phone service, it stops working - related to Public Mobile's 4G upgrades going forward.The support and articles given are not helpful / poor, and I need to fix this today or ...
Hi, I have a couple of questions. I just signed up for the CAN/US/MEX plan.I have a family member in the US (with a US number). If I call them from a Canadian number will I incur any additional charges.I am going to Mexico shortly. Do I need to buy a...
Just changed my plan to include 500 international minutes. Will I be able to call in Canada from US while in the US on vacation
Every time I try to login it goes to the 2 step verification. I have no problem getting the email code but after it send to my phone that is broken and I can’t receive SMS. It says to select resend but it still only allows me to send it to the broken...
I purchased a phone voucher , and I did accidentally put the wrong pin in when I called 611 . When I put the correct pin in, it still would not accept . I attempted to go into my account and add the voucher that way . Unfortunately I can't figure it...
Hi, Randomly my phone decided not to be connected to the network. I have tried everything that online suggests and nothing will connect me back to network. Wondering if a esim is the issue or i have done something incorrectly. What's the best way to ...
My plan is the CAN-US-MEX plan, so I’d like to know if there are any extra fees for using my phone in Mexico. Thanks
I’m not receiving the 6 digit code.
My mom accidentally reported my phone payments as suspicious then my account was locked out and now we are both scrambling to figure out how to undo this. We have already cleared it with the band but were told the request went to 'the back office' at...
HelloI just need to know what is the best way for me to print my messages from the phone?
After paying for service , how long to activate?
I just registered and can’t find the option of adding a second line to the same account. Is it possible?
Been waiting for 7 hours and still no phone call or text working
When I try logging in i get a forbidden a1 error code. Tried changing my password, no change. Tried logging in on a friends app that does work for him but that doesn't let me in either. Tried submitting a ticket to an agent but I get the same A1 erro...
I didn’t get the activation code, for my e sim, still dash on my phones for network, no referred discount received, no promo discount received,
I have a model Redmi 13C. Frequently, when I turn on my data, the service is just not there for me. Resetting my phone seems to get my data back most times, but this is very frustrating. Any suggestions, as far as phone settings go, for example?
