Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Got a new phone and when I try and log in it says number not valid but I use it everyday but when I try to sign in it's a number I no longer have so can't get the code and I need to log into my account to be Abel to pay my bills and check my data
I just signed up for new service as a new customer and nothing works.I purchase the service with eSIM and trying to transfer my number from Fizz but nothing works and tried to send a msg to CS_Agent but the system keeps telling me that I a;ready reac...
Folks, even though I have an active line I can't log into my account. Need help asap.
I've reached my Subscription Data Plan (US-CAN-MEX) 60GB --- My Internet Data does NOT work at all.PLEASE HELP ONLY services available are for Voice and SMS. I am not sure how to fix and there are no current information I can find any COMMUNITY SUPPO...
Is the number 306-xxx-xxxx currently available? Sasktel say they gave it back to Public Mobile when it was canceled.Edit by Dunkman: removed personal information
Hi,I am a Bell customer. I would like to take your Boxing Day Promo Plan of 100GB for 40$. This offer is valid until the 5th of Jan. The only issue is I cannot cancel/modify my existing services with Bell till the 9th of January. My question is would...
Phone was stolen, bought new phone and sim. Went to change SIM card on my app and it requires 2 step confirmation which texts my cell number that I won't have access to until my SIM is activated. I was told to press the 'resend code' 4 times and it w...
How do I use my reward points for my automatic set up bill payment?
How do I get invoices from father back than 9 months? It’s for my taxes.
Hello I would like to sign up with your service for the $50 package with 150gigs… currently I am with bell but I would like to keep my bell number and have it transferred over to public mobile so I wanted to know the procedure and what I need to do a...
Hi Trying to do a new activation and number transfer from Virgin Mobile and th3 last step tells me that the subscripion did not activate. Please help as im in the middle of activating.
Payment method declined? Want to know why! All the card info was provided accurately!!
US Roaming not working. I recently signed up for the CAD, US, MEX plan. Now in the US. Had to manually select the service provider, automatic didn't work. Cycled between the 3 providers; at & t, Verizon and T-Mobile. NONE of them allow you to make ca...
I am still unable to sign in to my account to update my payment information. I have spent close to 6 hours speaking with various reps and still nowhere. I have a list of close to 50 different 5 digit codes that were sent to me, none of which allow me...
I updated my payment method how long before my account is paid so I can have service
Phone cannot dial out or receive calls after crossing into the U.S.I have a Canada/US/Mexico plan, so that is not the issue. Have tried powering down the phone. Have tried putting it in airplane mode temporarily. Have tried manually connecting to ...
I paid and then my esim wouldn't install to my phone. I went to transfer my old number and the temp number and my old number wouldn't connect. It has been three days and I cannot contact anyone. Please help. I have a pixel 9@CS_Agent
I recently bought a new SIM card as I thought my old one was bad. I switched phones yesterday, and when entering the new SIM I receive message SIM 1 not allowed error message, as well as Unregistered SIM. I have registered the new SIM on My Account...
Hi,I just subscribed yesterday and I can’t respond to a few of my contacts through text message or calling. I can receive their message but my messages won’t deliver. What is the issue?
Do I need to do do a roaming if I go to USA to use it there?I have a plan that I can use it to USA
Hello,I purchased a SIM just now from Public Mobile, but I would like a cancel my order and receive a refund please. Please do not ship the SIM card. I don't need it anymore.The reason is because I found a better offer. Koodoo offers a 365 day plan f...
I was charged twice for my subscription this month January 2026. This is the first time.
What is going on with my mobile data. It does not work unless connected to wifi
Dear Customer Service Team,I hope you are doing well.I am writing to ask if I can switch to a more affordable mobile plan. Recently, I do not need a high-priced plan, but I still need a reasonable amount of data.Ideally, I am looking for a plan that ...
My phone number won’t transfer from my old provider. I was asked to initiate the transfer from my old phone, and now it’s gone but my new phone doesn’t have my phone number. Every time I try to change something on my account, it asks for a verificati...
How can I set up my own ringtone instead of the default one?
I decided not to go ahead with my subscription. I haven't received my SIM card yet; therefore, I haven't activated my phone. How do I cancel my subscription and get reimbursed for the first month I haven't used/activated? I tried to go into My Accoun...
Trying to get my daughter's account activated but not being able to as we are using voucher's (prepaid) to pay for her account, not a credit card or visa debit card (which it isn't accepting anyway, even though they are Canadian cards). Need help to ...
