[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Urgent - replace physical sim with esim
I need to replace my physical sim with an esim Urgentlyi have lost my physical SIM card and need an eSIM replacement with the same phone number urgently so that I can access my online banking
Resolved! Lost SIM Card - Unable to Access My Account via Email 2FA (Redirects to Homepage)
Hi,I've recently lost my SIM card and am trying to access my account to order a replacement. But, I'm running into a login issue.When I navigate to https://myaccount.publicmobile.ca/ and attempt to log in using my email and password, I select the ema...
Can't call
My subscription just renewed today, but it won't let me call anyone and hasn't let me for a couple weeks. Only text works. I've had this issue many times before. Any permanent solutions?
Concern Regarding Loyalty and Plan Options
Hi Public Mobile Team,I am an existing customer and have been with Public Mobile for a long time. During this period, I have rarely changed my plan and have remained on my $30 plan, which does not even include data.Recently, I tried to look for a low...
lost phone
My husband who is a public mobile member has lost his phone and in the interim would like to use his old phone which still has a sim card in it. when he tries to register the new sim card, it asks him to give a phone number but the phone number is no...
Phone call won’t through
My call won’t go through from Mexico to Canada. edited by computergeek541: changed category (discussion isn't related to Community)
Resolved! After porting to PM from Bell I can only call/receive certain numbers.
I created PM account and ported number from Bell but I only got the text from Bell to confirm the port after I setup PM account and now my phone only shows PM signal but I can only get and call certain numbers.
payment method: Vouchers?
Hi there,I wanted to pay for 100GB US/Canada/Mexico plan with vouchers, but it doesn't seem to let me do it. I don't own a canadian visa or mastercard as im from Denmark, so that's sadly not an option. Can some help me. Thanks.
eSIM
I have purchased two eSIM within the last 10 mins and both have fail to install to my device. I have tored reaching out to an agent with no luck , can an agent get back to me asap. thanks you
Talk and text 15 days to US. Why is only the text working?
I just purchased 15 days talk and text to the US but only the text is working. I can't phone or get calls. Please fix asap. Thank you.
Subscription suddenly increased from $18 to $38
Hi. Why is my subscription suddenly increased from $18 to $38 per month? Thanks.
Phone says no sim when re installed after my trip
As the title says my phone isn't registering my sim. I put in the one on my trip to see if my phone was broken but it can read that one one so not sure what to do about this sim. Suggestions?
US network only shows up as SOS
My wife and I both switched to Public Canada/ Us/Mexico plan last year. I have been to the USA 4 times, no issues. My iPhone 13 has been working seamlessly between Canada and USA, this time I only get SOS connectivity, my wife is connected to T-Mobil...
Resolved! EXTEND MY SERVICE UNTIL THE 31ST
NA
Teying to put my account onto new sim but it keeps askinv me to verify myself thru a pin that go
Teying to put my account onto new sim but it keeps askinv me to verify myself thru a pin that goes to my number but number isnt working yet.
Data Used During Activation
Hello, my eSIM activation had issues and my phone used over 100 MB of data automatically. This was not intentional. Could you please credit this data back to my account? Thank you.
Unaddressed & Dismissed Tickets
I had challenges with activation and transferring existing ph. number. I had to open a few tickets and encountered a pattern where the agent would stop responding after a couple of exchanges or the ticket would not be answered at all. That resulted i...
Refund
Hello,Not sure how this works hoping to talk to someone about getting a refund. I don’t have access to my esim and nothing is working. The QR code in the email takes me to a server not found page. I just paid and think it’s pointless to pay for basic...
I need my bill payments for 2024/2025 please
Would you be able to email me my past payments for 2024 and 2025 to xxxxxxxxxxxxxxxxxxxxx ASAP please.
transfer number out in Country without roaming
is there a way to transfer my number to another provider without using text message? I found public doesn't have roaming in China only after landing here, which means I cannot receive any SMS, so I want to transfer my number to another provider (e.g ...
Can not Text or call a contact
A friend who I text and call frequently, I can receive her text, however I cannot call or text her number? WHY?I just changed my provider yesterday to Public Mobile edited by computergeek541: changed category (discussion isn't related to Community)
cancel payment
I was creating a public mobile account and i realized that i couldn't complete it because my account number for my old phone number that i wish to transfer to public mobile isn't working, The problem is that i already payed for my subscription i just...
cancel account
how do i cancel my account
Resolved! Invalid Account Number - Must Be 13 Numeric Digits
Trying to enter my old Virgin account number and saying it has to be 13 digits when it is only 9 from Virgin Mobile. I could put the IMEI but says it can be slower so I prefer not to. Can't find info anywhere!Thank you.
Unable to change subscription
I’m trying to lower down my subscription to $20 plan but does not show in list
I am trying to close my mother's account for recently passed.
Hello, I am trying to submit a ticket or contact support to cancel my mother's account as she recently passed. Can anyone help me?Thank you
switching numbers and the getting the service crippled
Want to know from the forum, how reliable is the service for switching to a new phone number?I switched my number 3 days ago to a newer phone number, due to the previous owner of the number is put on an collection. And when the switch happened, it wo...
SIM card in the mail
I just created a new plan and downloaded the app, but I haven’t received the SIM card in the mail and I am wondering if I can get a digital SIM card instead cause it’s taking really long need to switch over my phone number from a previous other plan ...
Billing Date
Hello,i’m just wondering why my billing date keeps getting pushed back 1 day over the last year. It started as the 26th of December in 24, then every month it’s been 1 day sooner, now it’s the 19th of February, and it was just the 20th of January. It...
SMS
I am unable to send messages to android users since setting up with PM. I have been through all the steps, turning off and on my phone, making sure toggle is switched to SMS, reset network settings. Not sure what else to do, but need these messaging...
