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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Downgrade Subscription Package

How can I downgrade my package to a lower monthly fee package ? It is not showing up the plan that I need to downgrade to.

Out of service when calling number

I have been trying to call a cell number and it keeps giving me the message that it is at a service. However, my best friend has no difficulty at all getting through. The person I’m trying to call is having the same issue when she’s calling my numbe...

2 Phone Numbers with on 2 Separate SIM Cards

Is it possible to have 2 phone numbers on 2 separate SIM cards added to same online account for Public Mobile, or each phone number need to have a separate Public mobile online account with its own email address ?

SIM not working

I updated my iPhone to IOS 26 a week ago and ever since I haven’t been able to send messages or contact anyone. My data is also not working anymore even though im paying for it. I have contacted public but received no response. I can’t cancel my numb...

Porting - 2 questions

1. Porting out of PM to Koodo. Is it all electronic within 90 minutes with no CSA to be involved?2. Porting out of Koodo to PM. Is it all electronic within 90 minutes with no CSA to be involved?I believe in the past the Koodo ports required extra st...

RCS messaging

Hello i I have toggled the RCS Messaging button but underneath it says waiting activation. How can I activate this?

No service for over 4 days!!!

I've had the same email address on file for years and all of the sudden the agent is saying its the wrong email address and its not what they see on their file. Why am I being asked the same question again and again when I told them I confirmed if th...

3 days not activated my number

For 3 days past anyhow you could not transferred my number. I will cancel to transfer your service.

issue with updating payment information online

I was having the same issue not being able to update my credit card information on my computer. I downloaded the public mobile app from my phone and I did not have any issues there, I recommend using the mobile app...They need to fix that its annoy...

Lost my service due to missed payment and lost my phone number

Hello, I lost my service yesterday due to missed payment on my credit card and when I tried to resume services- my number got dectivated. My lost number is 647-xxx-xxxxmy new number which i subscribed again is 613-xxx-xxxx

SIM Deactivated After Payment—No Support, No ICCID, No Way Forward

I’m posting this because I’ve exhausted every official channel and still have no service.- My payment was processed on Sept 26.- My SIM is physically present and detected by my phone.- SIM status shows “Unavailable”—no ICCID, no network.- I tried to ...

Double paied my payment

I paid twice my payment from Sep 24 to October 24 of 2025. Can I get back overpaid payment or can it be used for next month payment in advance?I sent this question to agent 3times already, but I never get any answer until now. Who works hard for wh...

Can not add $10 voucher to *611

Hello. I am having trouble adding a voucher I bought from walmart for $10 to *611.Thinking it was a problem with Walmart, I went to a Canada post office that sells the vouchers. I bought another $10 voucher from them.Sadly neither work and I must hav...

Unable to receieve call or message

Hi, I just transferred my SIM subscription to Public Mobile. After transferring, I activated my SIM and I'm able to call or use cellular data, but unfortunately, I'm not able to receive any calls or texts. I'm using an iPhone. Any suggestions will be...

plan change

I want to down grade my current 5g plan to the $25 4g plan but under the plan changes only the 5 g plans are showing.how do I make the change to a 4g plan?

Prompt

Why when I come to login to my account is there no proper e-mail prompt of my chosen e-mail address? it always shows when clicking in empty bar or manage e-mail my alternate e-mail. I tried to fix it at profile and at eversafe manage but to no avai...

Re: account suspended, active credit cards on file, *611 says balance zero

I have the same problem help

ACCOUNT LOCKED

I can’t get access to my account to pay my bill. I’m not receiving my access code and it says my number isn’t registered.

Access to my account

Hello there,I cannot log into my account. When I access my account it loops back into your web page. This is poorly set up.I want to update my credit card and at the same time I want to have access to my account number as well. Please help.Thank you...

Change Name on Account

Please confirm what is the name on the account. Caller ID / Caller Name as it shows when call from this number.

Port out my number to Lucky

duplicate thread

Regarding use of different eSim

Hi there, I'll be travelling outside of Canada and planning to get a eSim from an another company to use it outside of Canada for a few weeks. I already have an eSim with Public Mobile, so my questions is, can I use another eSim while keeping the eSi...

Porting Issues

I everyone, I recently ported my phone number from my old phone with Bell onto a new phone with Public Mobile. I've responded YES to the confirmation from Bell, and my PM account shows my old number that I wanted to port. However, all inbound calls o...

Can’t login

Can’t login. Not receiving verification code

PM Top-Up PIN Vouchers

Sup folks', So I have a bit of a predicament to share with you and perhaps it could turn out to still be beneficial in the end if this all goes accordingly. I have my doubts because it's been a horrific and unpleasant experience so far - more of a T...

I NEED our numbers back!

My phone has been working until yesterday. My husbands phone stopped working two months ago, we didn’t have money in the account for his payment to come out. He didn’t use it much so we let it be suspended. He received a couple emails with a countdow...

Payment not working

Hello I have attempted to pay for my plan with a new credit card at least 10 times. It never works. I use my card at the shops, it is active and works. Is this a glitch on their payment processing side when trying to add a new card?I cant call anyone...

Suggestion regarding plans

I saw that there are add-ons available that get us additional international call minutes.I want to suggest adding more European countries, especially Germany would be amazing.

Huge problem setting up new account, no help

I tried setting up a new account for my sister. The problem arrise since I entered the wrong phone number to transfer. Now I can not log into the account because it sends a verification code to the wrong number so I have no way of fixing this or canc...

Does customer service actually exist?

I've submitted 2 tickets now but still haven't gotten any response.... Does customer service even exist? Have you ever gotten a response and how long did it take them?

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