Community

Voice mail

Hi. iPhone 13 running iOS 18.I have people calling me and they don’t get the voicemail. I disabled the voicemail on the iPhone as Publix troubleshooting logs told me to. Still have a problem people report phoning and all they hear is a click click. A...

I lost my phone

How do I get past the the fact that when I try to log in (to report my phone lost) the identity confirmation code is being sent to my lost phone? Thanks!

SIM card will not work in my new iPhone 16 pro max

SIM card will not work in my new iPhone 16 pro maxThe SIM that you currently have installe in this iPhone is from a carrier that is no supported under the activation policy that is currently assigned by the activation   What’s the issue? Please help ...

Text returns

Hello, I am not receiving any text back from any anybody I can text out they get it but when they text me back, I get nothing what is wrong with this? It just started yesterday.

No Signal, No Problem… Unless You’re on Public Mobile ; When is wifi calling coming?

Public Mobile, we adore your no-nonsense charm and wallet-friendly ways, but we’ve got a little love letter to send your way.WiFi calling. It’s not just a feature anymore, it’s a lifestyle. The other carriers, even the scrappy discount ones, are alre...

Unable to send or receive phone calls.....

I have rebooted my cell, removed and replaced the SIM card, tried calling my land line and the cell indicates it is calling, but shortly after it indicated call ended.  Land line does not ring and calls that are coming in go to my voice mail without ...

Lost my phone cant log 2 stage auth

Lost my phone cant log 2 stage auth cant bypass it.

lost my phone

i want to shut off my phone.got stolen . i just put minutes on need new chip too

Problem Porting Number

I have approval from Virgin to Port my number.  They say the approval was sent to Public Mobile.  It's been over 12 hours and still not ported.

Unable to access network

I ported to Public mobile on 4th Sept at 4.18 PM.  I am still not able to access my network.  kindly call me for supportthanks 

Why haven't my issues been fixed?

I have had this continuing issue the entire year. this past 12 hours I have not had connection to my services. The help I have received in the past did nothing to the point of frustration and giving up on even trying. But yet again here I am waiting ...

Will an older Samsung Galaxy A71 phone work on PM with a 5G Canada/US plan

I have an old Samsung Galaxy A71 phone that I was wondering if it will work on a 5G Canada/US plan, the phone only supports 4G speeds

Can't Access my account to Delete my subscription

I am trying to delete my subscription to stop payments from geting taken for a number I don't use or have access to. I was never able to get this number working on my old phone so I bought a new one and forgot about this one. I came on here to stop t...

Trouble with transferring phone number

I just joined public mobile.  I wanted to keep my old number.  Every seemed to work during installation and I got all the codes and emails saying it I should be good to go in 5 hours…  But it’s been more than 24 hours and my number is still “awaiting...

Activation

After selecting a phone number, to continue activating my account and confirm full access a 6 digit code associated with my Eversafe id would be sent to my phone number but never received a message. please help. what do i do to get my phone activated...

PAYMENT

I LOST MY LOGIN INFORMATION AND PASSWORD, BUT HAVE MY PHONE NUMBER, SOMEHOW THE PAYMENT WERE COMING OUT AUTOMATICALLY BUT SOMETHING HAPPEN AND NOW NY PHONE IS CUT OFF PLEASE CAN ANYONE HELP

Referral Code didn't work

We had some issues with the E-Sim on my sister's phone. I entered a referral code, but it didn't work.  I was told to send a message to support.  

where to report error ticket

Wifi Calling

Been a customer for many years and service is flawless everywhere but at home ? Wondered if there are any plans to offer Wifi calling ? Thanks