Number Transfering Issue

[peterdingan]

I initiated transfer from fizz yesterday. I confirmed transfer with fizz. but i received "We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the alternate number provided" from public mobile. 

Now i can only make phone calls and use roam data, but i can't receive any call or text. 

[BKNS27]

@peterdingan 

What is the make and model of your phone? It requires VoLTE for your phone to work properly.

Here is more information about VoLTE:

https://www.publicmobile.ca/en/get-help/articles/volte 

Enter the IMEI of your phone to see if it is VoLTE compatible.

[hTideGnow]

HI@peterdingan 

 PM porting support team can help.  I have sent you the porting support team number.  Please check your Community inbox (https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage), check for the number and call.

And in case the poring team cannot help and ask you to submit ticket (or you rather submit ticket anyway),  you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage  

[peterdingan]

no one ever reached out