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Forum Posts

Resolved! Locked out.

I’m locked out and need help! Thank you 

Jperson by Great Neighbour / Super Voisin
  • 79 Views
  • 3 replies
  • 0 Bravos

Resolved! PM now shows up as TELUS

I know that Telus is parent company of PM. Up until recently my browser would save my cell plan passwords under Public Mobile but have now noticed that now they have updated to show as TELUS.Is this perhaps because they plan to drop the PM name and s...

Beer by Town Hero / Héro de la Ville
  • 176 Views
  • 8 replies
  • 0 Bravos

Resolved! Warranty Issue

Hi there, I just purchased an iphone 8 last week, but the battery drains to half charge without even being used. I submitted a ticket with Public Mobile 2 days ago, but haven't heard back.

stepheniehung by Great Neighbour / Super Voisin
  • 125 Views
  • 4 replies
  • 0 Bravos

Data

I just bought 1 g data last night for 15 dollars but I have been charged for 25 dollars And I don’t see 1 g data in my account yet what I paid for could you help me see way what happened thanks

dylansun by Great Neighbour / Super Voisin
  • 79 Views
  • 4 replies
  • 0 Bravos

Resolved! upgrading account cannot use promo

LNYGIFT12MONTHS2GB upgrading my account to 25 dollars a month from 15 and the promo codes dont work? Why not? Can I get one that works>

mmazzara by Great Neighbour / Super Voisin
  • 160 Views
  • 4 replies
  • 0 Bravos

Resolved! Payment

I was charged for the second cycle on Feb 09. The balance showed that I would be charged $12 (my plan minus rewards). But when I checked my bank app, I wonder why I was charged $12.65? What was .65?

Resolved! Adding a friend

Had a friend phone on my account last year. That friend account was terminated last year. That friend now has a new phone and sim card. How do I add this friend to my account as that previous friend account information is preventing me adding a frien...

Theovdh by Great Neighbour / Super Voisin
  • 133 Views
  • 7 replies
  • 0 Bravos

Resolved! Changing plans on the old rewards system

If I change plans, will I still remain on the old rewards system that I'm on now, or would that cause the points rewards system to kick in and replace it instead?

sahands by Great Citizen / Super Citoyen
  • 228 Views
  • 7 replies
  • 0 Bravos

Resolved! Data

I had bought the wrong data I am from Canada and I choose the u.s data roaming or international one by mistake can you help me switch it to the Canada data roaming please

Dez_94 by Great Neighbour / Super Voisin
  • 163 Views
  • 6 replies
  • 0 Bravos

Autopay

I have signed up for autopay. Why am I still being charged the full price?

nusratzahan by Great Neighbour / Super Voisin
  • 191 Views
  • 7 replies
  • 0 Bravos

Resolved! My son's Public Mobile cell# no longer in service. * help *

Hello! Firstly like to say my wife, brother, son and I all love Public Mobile's cell phone service. Been enjoying for years.Here is summary of our first ever issue:- I suspended my son's cell phone service in November 2021- I re-activated the service...

jim24outlook by Good Citizen / Bon Citoyen
  • 480 Views
  • 23 replies
  • 1 Bravos

Resolved! Christmas one gig bonus

Hi, I have yet to receive the 1 gig data bonus offered at Christmas. You had to reply YES to Public Mobile's text to get the offer. Any suggestions?

happy4adeal by Great Neighbour / Super Voisin
  • 128 Views
  • 3 replies
  • 0 Bravos

Resolved! Network Issues

Hi there: Need some help with my phone. The past week or so I have been getting a lot of dropped calls and the issue seems to be getting worse. Today I am not even receiving calls, they are going straight to voicemail. So I called voicemail and it to...

hncfreyja by Good Citizen / Bon Citoyen
  • 416 Views
  • 25 replies
  • 0 Bravos

Resolved! Provider is saying number is not transferred

I got a sim card, activated it and got my phone unlocked, got public Mobile showing on my phone with service, but when I contacted my other provider to cancel the service, they said that the number is not transferred. Also, when you call my number, i...

mblake_77 by Great Neighbour / Super Voisin
  • 188 Views
  • 9 replies
  • 0 Bravos

Resolved! Cancalling

How do I cancel my plan?

Daredevil by Great Neighbour / Super Voisin
  • 149 Views
  • 6 replies
  • 1 Bravos

Resolved! Account suspended for "suspicious transactions"?? Please help!

Hey Guys,I have advised my husband to switch to Public Mobile cos I had a great experience.However, when he finally made the switch yesterday, he received a text from "+1-999-999-9999" like below:Now he can NOT make phone calls, cannot login his acco...

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Sim1991 by Great Neighbour / Super Voisin
  • 467 Views
  • 16 replies
  • 0 Bravos

Resolved! Loyalty Reward

I have been with Public Mobile for more than a year now. I got the text message that I will be getting $1 off my monthly bill, and it shows up on my rewards, however, it is not reflected on my bill. How do I get this activated?

nancyhoeve by Great Neighbour / Super Voisin
  • 191 Views
  • 9 replies
  • 0 Bravos

Resolved! How can points be applied towards plan payments ?

How can points be applied to plan payment ? Have switched my seldom used $10 plan to the new point system but can't figure out how to apply the points towards my plan payment.

Beer by Town Hero / Héro de la Ville
  • 247 Views
  • 17 replies
  • 1 Bravos

Resolved! Text messaging

I cannot text while I am in the USA even though my plan says I have international texting

wayne2354 by Great Neighbour / Super Voisin
  • 125 Views
  • 6 replies
  • 0 Bravos