Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I am currently on a $34/month plan and I want to switch to a lower plan to save some money because I don't use data as much. When I access my portal and try to switch the subscription, I don't see any lower plan like $25/month, most of the plans ...
tried everything but still not working are the servers down or something
My credit card has received Double charges since June (Double charged five times). I have also received double charges for another number link to the same credit card for three times since Aug. The customer support agent is not able to find any of th...
I am not able to make payment after I missed my payment Anyone here, please i need help .. Public Mobile plz
My subscription was until October 24, which is today.Early this morning all was fine but now I’m unable to talk or text. I have updated my account with a new credit card today but it doesn’t say that I owe anything on my account. Should the payment g...
Can't Make Phone CaLL. 3G down Anyone????? When I make phone calls says cellular Network not available for voice calls. Also my 3G network is down. Once I turn to LTE I can send out text messages. But my friend calls me say my phone was off at the sa...
Hi, is there a way to temporarily turn off the PM phone service from my rebelious teen's phone?
This is getting to be the most frustrating and annoying online self service platform known to mankind. I did not have money on my visa for payment today so I put money on it and now it's taken me over an hour to get absolutley no where and cannot get...
Hello, I seem to be in an endless loop getting my number ported over to Public from Rogers. I get the confirmation sms from rogers to which I agree to in about 1 minute from receiving the text then about an hour later, I get a message from Public th...
I checked my account but it is active on the website, I can't receive any call or text and I can't text or call others either. Can't use my data too. This has been happening for 3 days now
I tried all the steps provided online. Unfortunetly when i go to choose my # instead of my email it gives me this error message. i cannot send text messages from my number only my email shows up. Also people cannot text me unless i close off i messag...
I got reward 1GB date on my I phone but it is not connecting
Hi,All my calls go straight to voicemail. I can make calls and receive texts. I have plenty of minutes, so cant be the money has ran out. I have restarted the phone, toggled on and off airplane settings... nothing works.I'm seriously thinking of ditc...
I have trying to log in into my account. I get locked out for 1 hour on first trial. It says I have exceeded number of trial. But I am actually logging in with my correct details. Pls help.
App keeps logging me outcant complete esim activation
How to create incident ticket in public mobile for my text message service not working? After the phone transfered to public mobile. the text message doesn't work, thanks
I see 6g, 23.00 per month plan and I have a question: 6g means each year I can have 6g data? Thanks
How do I reset the number of rings before voicemail kicks in
Hi I canceled my plan, I’m wondering when I will get a refund
Since this morning, my iphone has been a set of flux waiting for the transfer to be completed. I'm not sure why there is a setting for Personal and Primary. the personal is showing Network Selection Public Mobile, however, when I go to make a call ...
I did the esim transfer last night and I'm still not receiving texts or calls, and I can't send texts but can make calls - everything else seems to be working. I confirmed the transfer with my previous provider within 10 minutes. Please help!
Please contact me I have been trying to get in contact with someone!
I transferred one of my exiting phone number from Bell to public mobile at 3 days ago. However the text message still not working, no matter send or receive. The phone number is able to call/ received. The data is working also. Please advise how to m...
I want to cancel services public mobile is charging me from 2 months but i don’t have that mobile number so how can i cancel the services. Auto pay is set up and company is charging me 16.95$ each month.
Hi,I've entered sim pin wrong 3 times so now it's locked. Looks like I need to ask for PUK and public mobile chat helpfully sent me to a page that says I need to submit a ticket with the link... that goes back to the chat. So basically I have no idea...
I subscribed using E-Sim but They said I gave the incorrect IMEI number. And my phone will not respondwhen I phone my transferred phone.# xxxxxxxxxxxxxxxxx ? This is my phones IMEI xxxxxxxxxxxxxxxxxxxPlease helpJames
Just received a text message offering a plan for $20 that included 3 GB of data. Does that also include calling and texting. I currently have a $15 plan that has a small amount of data. I’d like to subscribe to this plan however I want to make sure ...
Hello,My son, who has Public Mobile, receives plan promotions by text but I do not.Where can I go to sign up for these promotions ?Thank you
I just purchased new plan with eSIM, I’m trying to activate new phone number But Public Mobile app doesn’t working at all And I can’t login cuz login button is broken How can I activate my new eSIM
my credit card got cancelled, I set up a new one and yet to get renewed. How long does this take?
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