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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11110 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Resolved! Points vs Rewards

Can someone explain this new points thing to me? If I start collecting 'points' do I lose the rewards that I've accumulated? Or do they mean the same thing? On the current plans being offered it says "the new plan says "Earn $1.25/month in points val...

Murrellsa by Great Neighbour / Super Voisin
  • 354 Views
  • 7 replies
  • 1 Bravos

Resolved! Changing plans

If I switch to a black Friday plan, can I keep my rewards? 

Murrellsa by Great Neighbour / Super Voisin
  • 219 Views
  • 4 replies
  • 0 Bravos

Resolved! Black Friday deal

Hi, if I change my subscription plan to take advantage of the Black Friday offer, will I still be eligible for the loyalty bonus and auto-pay bonus that are already added to my account?Thanks.

shahriarm by Great Neighbour / Super Voisin
  • 194 Views
  • 3 replies
  • 0 Bravos

Phone number transfer failed

Hi,I am currently out of Canada for 2months and yesterday paid for Public Mobile 40gig 34$ plan. Trying to transfer my number from Fizz to PM. But it requires me to have access to my Fizz number to receive sms and confirm the transfer etc. And also P...

Manius by Good Citizen / Bon Citoyen
  • 680 Views
  • 30 replies
  • 0 Bravos

5G shows 4g

Hello, I subscribed a new 5g plan, and my phone is Samsung Galaxy S23 Ultra, I'm in pm's coverage. But why it shows 4g or 4g+.And I opened 5g(auto connect)My phone is tw version(it can be global)PM uses n66 n78I only have n78I activated on Nov 24I we...

JamesYuan by Good Citizen / Bon Citoyen
  • 1072 Views
  • 33 replies
  • 1 Bravos

Can't receive incoming calls

Hello all,I moved from Fido to PM four days ago. Once my number was transferred to PM, I could use only data and making calls. I still can't receive any calls from others. Please help me to correct this issue. 

Jong2 by Great Neighbour / Super Voisin
  • 233 Views
  • 9 replies
  • 0 Bravos

90 term to 30 term (black friday deal)

I have 1 month left to my current 90 day term. I want to change to 30 day term, to one of the black friday deals. I still have a lot of data left but if I do change, do I lose the last 30 days or is it possible to get a refund on what is remaining?

podo by Great Neighbour / Super Voisin
  • 332 Views
  • 12 replies
  • 0 Bravos

Help me not make a mistake with switching plans...

I don't switch very often.  Full disclosure, I'm with Koodo and have been for a loooong time.  I'm switching to PM, but that's not my question.My wife is with PM and is happy with her plan and doesn't want me messing with things.  She currently is on...

Port in problem

I tried to activate the new sim card this morning and port in the old number from the virgin for my son, and I replied  yes to virgin. But until now  the iPhone with the new sim card still shows sos, and the account said ,A 6 digit code associated wi...

Ethan888 by Great Neighbour / Super Voisin
  • 156 Views
  • 3 replies
  • 0 Bravos

Can't recieve texts to port out

Ported my number over to Public for a black friday deal, but have had pretty poor coverage, data transfer rates, and other technical issues.One of those issues is that i cant send or recieve texts, which is pretty important for my work. It has been a...

Portportport by Good Citizen / Bon Citoyen
  • 281 Views
  • 10 replies
  • 0 Bravos

Subscription not activated

Got a "Subscription not activated" and "Something didn't go right" message on the last step of activation, waited in the queue to talk to support and they said it was a tech problem and to contact CS Support in the community, I sent a private message...

VeeParkes by Great Neighbour / Super Voisin
  • 237 Views
  • 4 replies
  • 1 Bravos

Slow 5G Speeds

Hello!I recently switched to Public and the 5G speeds are concerning. They are so slow compared to what I got from Rogers (same number of bars). Anyone know what is going on??PublicRogers:  

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BryanJ by Great Neighbour / Super Voisin
  • 361 Views
  • 3 replies
  • 1 Bravos

Resolved! Esim not activating?

Just switched from fizz to public mobile, everything went well except of when I try to activate my esim it says “esim cannot be added”. Can someone help me out

hiimmoody by Great Neighbour / Super Voisin
  • 179 Views
  • 2 replies
  • 0 Bravos

Resolved! How to check my upcoming subscription?

Hi.I am currently using 20GB with 5G speed plan for $34.And yesterday, I changed my subscription for 40GB with 5G speed plan for $34 (the same price, BF promotion) for the next cycle.I saw my subscription changed successfully but I do not get any ema...

zozilla by Good Citizen / Bon Citoyen
  • 339 Views
  • 7 replies
  • 1 Bravos

Resolved! 3GB data add-on disappear

Hello,I purchased 3G data a month ago but it doesn't show in my account now. I checked the usage data history it was only about 250MG used in the past month, why my 3G data add-on disappear? 23:36 PMPurchased 3 GB Data$30.00+ $1.50 GST BC/ $2.10 PST ...

zw1 by Great Neighbour / Super Voisin
  • 178 Views
  • 2 replies
  • 0 Bravos

Resolved! Can't Activate SIM because I can not receive the confirmation text.

I have just moved to Canada from the UK.I have purchased a SIM plan from PM which arrived yesterday.I have gone through the activation process and established a number etc.I can not activate the SIM because it requires a text to a phone number to con...

RBUK by Great Neighbour / Super Voisin
  • 176 Views
  • 4 replies
  • 1 Bravos

Changing to a plan that’s not shown for me

I see other Public Mobile users are being shown a Black Friday offer of 50gb of 5G data for $34. I was wondering if that’s something I could switch my plan over too as well. If not immediately, then the next billing cycle would be fine as well. I’ve ...

Port out problem

i'm looking to switch to koodo for a better deal on black Friday and the counter staff said they had a bit problem to port out at their side, so I was given a temporary number and was asked to do the port-out action at home on my computer, however I ...

TDKxxx by Good Citizen / Bon Citoyen
  • 113 Views
  • 2 replies
  • 0 Bravos

SUBSCRIPTION NOT ACTIVATED

I downloaded the app, setup an account, and purchased the $34 BL deal. After payment when going through the next steps, I received:  ---SUBSCRIPTION NOT ACTIVATED Something didn't go right while activating your subscription. Click below to contact a ...

CurtisY by Great Neighbour / Super Voisin
  • 555 Views
  • 17 replies
  • 1 Bravos

Locked out and unable to private message

I am locked out of my main account and had to create a secondary account to post this question. I am unable to private message or contact an agent to unlock my main account. This is after repeated attempts after waiting an hour to reset password, ent...

dcheng4114 by Great Neighbour / Super Voisin
  • 157 Views
  • 4 replies
  • 0 Bravos

Resolved! Number Porting not compete

I tried to complete the number porting and someone was supposed to reach out. Got a message on the phone that it wasn't successful, but then an email saying it was. I can send and receive phone calls but not text messages on the new phone/sim with pu...

EvaMattie by Great Neighbour / Super Voisin
  • 279 Views
  • 8 replies
  • 0 Bravos

Refund request

Can anyone help, I'm certain I unsubscribed 2 months ago in the app. But I just noticed I was charged for the last 2 months, and again yesterday. Today I unsubscribed but was charge yesterday for another month. I'd like to be reimbursed as I did not ...

Ginny123 by Great Neighbour / Super Voisin
  • 84 Views
  • 1 replies
  • 0 Bravos

How do I cancel subscription prior to activation

I subscribed today but my current provider gave me a better deal. I requested a physical SIM card from public mobile but I want to stop any shipment or activation.  Who do I go to for help here?  I would also like to remove my bank account informatio...

Heatherws by Great Neighbour / Super Voisin
  • 217 Views
  • 1 replies
  • 0 Bravos

trying to sign up - can't get past entering security code

Hi there,I'm trying to help someone sign up to Public Mobile. They have gotten as far as entering their email address and creating a password. They then get a code sent to their email. Once they enter the 6-digit code, the site closes down and takes ...

Ashellef by Good Citizen / Bon Citoyen
  • 137 Views
  • 5 replies
  • 0 Bravos

Porting team phone number

I tried to port my phone number, got an error, and now it's just saying that my number is not eligible. Could I get a PM with the phone number for the porting team? Thanks.

hidraglospeed by Great Neighbour / Super Voisin
  • 94 Views
  • 1 replies
  • 0 Bravos
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