Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I paid for 1 GB and a sim but forgot to ask for a phone number which I will need. The number on file is not mine and also I’m trying to remove it. Please help me remove the wrong number from file and get a new number for the sim and 1 GB purch...
says credit card info not validated on app when I call in says plan is 34 plus tax but it is 40. I don't want to pay on phone then stuck with older plan.
I need a new e-sim. My phone is broken and was setup via e-sim. Now I don't have access to my phone number for 2 step verification. I need an esim sent to my email address.
I cancelled my service in the same day as the start of my billing cycle and I have been charged for the whole month that will not be using. Can someone please contact me regarding get this refunded. Thank you
I was planning to upgrade my subscription at the next renewal, but I'm now close to running out of data, so I tried upgrading immediately. My credit card was charged, but I received an error when attempting to change my plan. I added additional funds...
When I was adding public mobile i accidentally put it on my phone and am having issues getting the esim transferred over to the right phone
I am having the same issue. I ported many months ago. Only know of two numbers that can't dial to me right now. Not sure why. Just submitted a ticket but did not have a chance to explain my troubleshooting process in my submission.
I cannot receive incoming call and text message
I put PM SIM card from old iPhone 8 to newly setup iPhone 13. Can’t complete a phone call because PM thinks / says I don’t have available minutes, which is not the case. I have a paid up monthly plan of 15Gb and ULCW calling (unlimited Canada wide ...
I can’t change the payment method for my public mobile account. every time y try it returns an error and has not accepted any credit card I have entered
https://www.telus.com/en/bc/outagesThere is 911 fallback coverage via EXT Rogers, Freedom, or Bell (If it is a RAN issue). NOTE: Also in Samson 137 First Nations there is an outage (RESOLVED)Both are still undetermined at this time
I lost my iphone this last weekend and I have locked my phone so it’s useless to anyone else. I’ve purchased another iphone and have a temporary phone number with Koodo till my new SIM card from public comes in the mail. The problem in addition to al...
As above mentioned, just switch to this 60gB deal but now no data at all. Tried Al trouble shooting still no luck. Please let me know how to get customer service at PM. Thanks in advance!
Hello, I received a voicemail 17 days ago and listened to it, but did not save it nor deleted it. I thouight It would save automatically. Currently discovered it is gone. How do I retrieve it? Is there any way? Thanks a lot!
I can send text messages and people receive them. I can also call and receive calls. However I do not receive texts or media that people send to me.
“Sorry, we're not able to process your payment at this time. Please try again later.”when I go to make payment it gives me this message. A couple things to note: 1. I am currently out of data and am changing to the $34/60gb plan. I’m currently on wif...
The following text is from public mobile in March, but I don’t get the 30GB data. Please help me with this matter. Thanks.Public Mobile here, delivering on our promise. We've successfully added the 30GB of bonus data to your account as a thank you f...
Just setup my account and picked a phone number and the last step to activate account seems to be sending me SMS on a number which is not quite set up yet.How do I get out of this bottom less pit or the catch 22 scenario
firts i could not login whit my email and activate my account that one second my number was not transfert it still whit rogers that mean i am paying for two ligne the one off rogers and this one can someone help me here
Just ported a number about 5 hours ago. Calling worked almost right stay. But I can't receive SMS nor do people receive an SMS I send out. There is no error message of any kind.
Hello,I am trying to set up a public mobile online account so I can change my phone plan to include more data.When I created an account it is telling me an account already exists with that phone number. How do I find the account, or continue with cre...
Hi,I see you guys are offering new $35 plan with unlimited calls and 60GB data to these 3 countries, my question is roaming is included in these plans or not?
I recently got my subscription with canada usa maxico plan for $35 per month .It saying unlimited talk to usa as well when I call to us always it saying long distance charges may apply so just wondering that is it really gonna added extra for my next...
Hello,My credit card expires, and my monthly automatic payment is due May 15th. I have tried to update my payment details to my new credit card, but I get an error saying "unable to update payment". I have updated other services, so I know my credit ...
Son has a $15 plan currently, but rec'd a sms offer of talk/text and 2 GB's data for $19. Usually the $19 plan only included 1 GB data. Can he assume that if he agrees to this offer, the 2GB's will continue or is there some "fine print" he's missing...
Hello, I'm not receiving my OTP. I am a brand new customer and just trying to log into my account for the first time. It says it is sending the code to my phone number but I dont recieved it, when I click resend code it just reloads the screen there ...
I transferred my number to public mobile and bell no longer has my number. I can’t make outgoing calls. Why is this?
i just got a new number, but it's used by someone already. i can't get the text for log-in. how to fix it??
So I get two points for refer a friend then I am supposed to get 1.75 for my plan so they just gave me one point for refer a friend then I and only referred two people any ideas what’s going on
