Get Support

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Charged Twice

My subscription expired so I went to manually pay it this month. I was charged twice and do not see a credit on my account.

Lock out of account

Can anyone help me in trying to access my account. Security system sending code to my inactive cel number

2nd line activation on a second phone

Hi. My main public mobile line works fine on e-sim in device 1. I recently ordered a physical sim card (sim 2) which was planned to be used with my second phone - so I was expecting to activate sim 2 and use it with a separate plan. Now it's installe...

Resolved! Transferring number after subscription expiry

I'm switching to a new provider and my subscription with PM ended yesterday. However, to port my number over, I need to receive and respond to a text from PM to authorize the port. Is there a way to receive that text without paying for a whole new ...

Joining

I am considering joining public mobile but an concerned by the lack of customer service access.Do they have a call centre if you are not a customer. What if i want to just ask a quick question..Why so difficult? Im a little apprehensive. Is the call ...

NEW subscription

I want to subscribe to Public mobile but do not want to register a credit card number. I want to use a top up code.By entering your information above, you authorize Public Mobile to make automatic payments with the card on file.Please note that your ...

It receiving/sending text.. iMessage error

Hello,New to PM, transfer my phone number three days ago and haven’t been able to send/receive messages.I appreciate any help!thanks,manuel

Resolved! Moving to the US - questions about $34/mo Canada - US plan

Hello, i will be moving to the US soon but I am still a Canadian citizen. I have two questions:(1) am I able to freely use the $34/mo Can-US plan while I am in the US or do I need a Canadian address?(2) while I am in the US, will others from the US b...

SMS Messaging Not Happy

I just joined Public Mobile..Can't receive sms messages since I joined.

Resolved! Motorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA)

Hello,i am thinking of switching cell phone but not sure whether this phone will work with Public Mobile network or not. would anyone be able to help... this phone is from Amazon.caMotorola Moto G54 Dual-SIM 256GB ROM + 8GB RAM (Only GSM | No CDMA)

The cheapest price for seniors

Activate new account for husband

Would like to activate new account for hubby. Is there a family plan? Have a SIM card but need telephone number

Resolved! No data

I've hit my 50gb limit, and instead of a slower internet speed, I have no data at all. Chrome says internet is off. The 34 dollar 5g 50gb plan is supposed to just lower the speed, no cut you off completely from internet. Please help me. Thank You

How do I get my eSim?

HiI have paid subscription and got to download the app. After downloading the app I tried to login but app is saying that I got the message about the verification code:Confirm Your IdentityEnter the 6-digit code sent to xxxxxxxxxxxxxxx.I never receiv...

Why Can't I top up my phone with the voucher i bought

Hi,Why Can't I top up my phone with the voucher i bought, I keep having this message below when i type in the voucher number. since last Saturday. need your helpSorry, we’re not able to process this request at this time. Please try again later.

Signal issues- anyone else experiencing low to no signal? Max I am currently getting is 2 bars

Does anyone know if there are currently network issues affecting signal?

Resolved! Porting out request from Telus, please allow

Telus has sent a Porting out request, something is not working, can you please allow for my cell phone number 403-xxx-xxxx ?

Can’t open my account

I just subscribed to a plan and I can’t log in to finish my account set up. I wanted an e sim and I already have a phone number the only problem is I used someone else’s phone. Now I’m trying to open my account on my phone but I need a 6 digit phone ...

My payment

My payment was taken automatically on July 2nd, however my account has been suspended for non payment. I want it fixed YESTERDAY

Account number

I need my account number information and PIN

Long Distance for extended periods

We have recently become snow birds and want to spend several months this winter in Florida. Will the Long Distance add on's cover extended periods away from Canada?

Having problem redeeming NEO rewards

has anyone have trouble redeeming the NEO rewards?I clicked REDEEM but did not receive any email confirmation, how do I email PM support team?How to RedeemRedeem this offer in My RewardsOnce redeemed, you will receive a confirmation email with detail...

Resolved! 15 dollar point credit?

Hello,Can I redeem more than one 15.00 point credit per month? For example, if I have 45 points, can I redeem 3x $15.00 point credit, or can I only redeem one per month? Thanks Barbie

Unable to acces My Account page.

Hi there,I have to recharge my public mobile number. However, I'm unable to access the 'My Account' page. When I click on the link, the browser loads up but stays on the same page. Please note, I don't have network coverage as I'm abroad (will be ret...

Use in Europe

Hi ,does anyone know whether and how to use our current public mobile plan in Europe? thank in advance! cw

Cell coverage

We have very poor cell coverage at our summer home at S.V. of Island Lake, Alberta. You have to walk out onto the road to get a connection. Seems to be an issue with many of the residents there. Can something be done?

Resolved! Can’t access my account in the app

I bought a esim with forfait, and I can’t connect to my account to activate it. This is very frustrating because there is NO SERVICE at all. The AI makes you run in circle, no way to talk to anyone. As soon as I manage to get a refund, I switch to Fi...

Frustrating Activation issues

Hi all,For the second time in 6 months, I said to myself let's give it a try with PM, their 15$ unlimited plan is too good to be true.For the second time in 6 months, I get stuck with an activation error obviously AFTER my CC got charged. What is wro...

Resolved! over a month ,still no receive my sim card

dear ,i have place the order over a month ,but still no receive my sim card ,could you help me solve the problem ?Thanks and have a nice day !mike wu

Having problem port in

Wrong imei ? Need help

Community

Forum Posts