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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can not make a call and use mobile data after subscription as a new member

May I ask for a help as a new member? I can not make a phone call and use mobile data after subscription. I am suing iPhone. Thank you for your help!

New ticket for my Mom's account

Hello. I need to create a new request to get my Mom's phone number/account attached to her email address.Please advise here, thank you.Nina & my Mom Stephanie

Can't take incoming calls, and incoming and outgoing messages

Just transferred from Rogers, having problems. Can I get the number of the Porting team or get directions how to fix this?

Resolved! Can/US/Mexico calling

the following, under ‘what’s included’ does not specify if calls are covered only when from Canada…so, please confirm that; when I am in the US or Mexico, that I can make calls back to Canada, US and Mexico.Unlimited Canada, US & Mexico minutes and m...

I want to change plan.

I want to change my plan to $35 plan 60GB, Can-US-Mex.But I can't find it on my app. Can you change it?Thanks.

Data Service Disappeared

Hello, my data connection stopped working suddenly. I didn't make any changes to the account, nor subscription. Data was working perfectly for months. I've reset network settings, unregistered/reregistered on network, changed between 4g/5g, restarted...

Help - Payment won't process and my plan has been suspended

So My credit card expired.. plan was suspended as of today. No prob.. I log in and update my credit card for payment. It won't process. I try another credit card. It STILL will not process. I wait several hours and try again.. nope, it will not accep...

Reusing email after leaving and then returning to PM

As title says, could customer who ports out number to other provider and then comes back to PM after, lets say a year or so, reuse email to open a new PM account?

Cant login my account

I cant login in my account due to suspicious activity....help !@AG

Anthony

Need help getting in my account

Lost phone

Dear Public Mobile Customer Support Team,I am experiencing the following issues and require your assistance:Unable to Access Account Due to Lost Phone: I have recently lost my phone and am unable to receive the SMS verification codes necessary for a...

Resolved! DATA DOWNLOADING

Every night between midnight and 1am there are 2 huge data dowloads filling up my data limits. I'm not awake that that time so what data is downloading and why is it so huge it's filling up my quota?

I can’t sign in to my account with the phone number.

I’ve been having problems getting into my account. I still don’t have service on my phone and it’s been two days since I bought the SIM card.

Artfone 4G Volte Unlocked Cell work with Public Mobile Network

The Artfone 4G works some places e.g. Rossland BC but not on some Bell towers in the Yukon. Despite supposedly having the listed frequencies. Do not know why

Can you use a prepaid MasterCard to renew subscription?

I'm just wondering if you can use prepaid MasterCard to renew my subscription.

Double billing

Why am I paying for self service when I didn't order it? I have been paying extra for almost ten years.How do I cancel it? And will I get a refund?

Resolved! Subscription update

Hi. A few weeks ago I changed my subscription to a new plan. It was supposed to take effect upon renewal. But for some reason it renewed under my old plan. How do I fix this?

Resolved! Data Usage not Reset at Start of Cycle

My subscription usage, per the App and Web site, is currently sitting at 1.35GB. However, the total of all data usage going back to the start of the cycle is only 587.85MB. I have already put the phone in airplane mode, which released the 100MB - the...

"Cellular network not available for voice calls" - message

Anyone know why?Im in Merlin, On

Resolved! VP of Customer Service?

Does anyone happen to know who to contact for a customer service issue? I have an issue with a CSR that needs to be reported.

"cellular network only available for voice service" message

In Merlin, ONAnyone know why? Txt works ok. Just cant call out

Re: Number port from Freedom mobile not working

Hi, my father has exactly the same problem. On March 22, he subscribed to Public Mobile and tried to port his number from Freedom mobile. Since that day he has not been able to receive voice calls or texts. Because of this, he cannot even log into hi...

eSIM not activating!! Already paid

Hey, I am currently with Roger’s. I purchased the $45/month deal for 100GB. I already paid and the money came out of my account but when I open the email and download the app, I clicked transfer number and I put my rogers account number (9 digits) an...

What should the Cellular Settings Be set At!

Resolved! Cancel my account entirely

I unsubscribe on Jan 27, 2025 after making a payment and I am still being being charged for the months of February and March 2025. I need an explanation.

Canadian phone number for bank purposes

Looking to get opinions or thoughts, currently living abroad in Japan , but my financial institutions (TD) are Canadian, TD occasionally sends a text to a number to verify a purchase. I don't think they allow VoIP, so I need a an actual Canadian numb...

Telus Phone # / Towers used?

Hello, before I transfer over my number from Telus, I would like to make sure that it can be transferred over, also, who’s Network/towers (From the big companies) does Public Mobile borrow service from?

Resolved! I need to know my pin to make a payment on account. Can’t log in

Me again. My wife’s count is suspended. I tried to pay *611. They are requesting a PIN . Can’t log into my wife’s account. So I cannot pay through account. Need to know my PIN

New activated sim, cannot receive calls/texts

Hi, I'm trying to set up a new sim card but it seems there's an issue with receiving calls and receiving/sending texts. It seems that outgoing calls from the number work but when I try to receive a call, the other line hears an error message that "8B...

URGNT-RePLCMNT ESIM fr NEW PHON W/same#

My last phone got stolen, and my number is currently not active due to not being paid. I have a new phone and want to transfer the number onto this phone and I’ll do whatever is necessary. I Have an eSIM with Public Mobile for another account with an...

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