My account
Not able to log into my account keeps popping up with this page is no longer available
Forum Posts
Resolved! Updating address
I'm trying to change the mailing address for my kids as follows: xxxxxxxxHamilton ON Lxx 0xx But it's persistently adding Stoney creek in the 2nd address field. I tried to remove it, but to no avail. Thanks Edit by Dunkman: removed personal informati...
Resolved! Rewards
If I change my plan, downgrade it, will I lost my rewards
Resolved! Expired Credit Card and U.S data issue
Hi everyone, I have 2 issues 1) My credit card recently expired and I updated the information a week ago and saved it. Today I got a message saying that my service has expired. I promptly paid it even though PM's system should have charged my new cre...
auto pay not working
i'm auto pay using my credit card but i recieve msg. that i need to pay my outstanding balance my card is not maximized and not expire
Disabling VoiceMail
I was reading in another posting that I can disable voicemail by dialing *004*8080000000# Is this only for Public Mobile or will it also work for Koodo?
Resolved! Free calls to Iran
Does public mobile has the option for customers to call Iran for free like other providers?
Phone not working
Why does my phone not recieve incoming calls sometimes and my text messages sometimes wont send out
Resolved! Got a text saying I've used 100% of my data, but in my account online, it says I have 1.33Gig left.
Why is this? I've been with public for a very long time. Is this how loyal customers are treated? @CS_Agent
my voicemail does not work and issues receiving calls
I have just joined yesterday, and my voicemail does not work also having issues with getting calls from my home phone or my daughter's phone. but can get calls from other people
Public mobile owe me 100$
I am trying to add money in my account using vouchers and when I call 611 it says they can't process it right now then online it says that have allready been used but they are new I'm the only one who touched them and did not use them so now I spend ...
Anyone see the new plans? 👀
Yahoo!Making 4G speed plans more attractive is great! For $40, you get 5GB of 4G speed. That is very tempting! for $5 more I can get 4G speed instead of 3G speed. I'm planning to switch plans soon!
French and password
When trying to change my password in voicemail I mistakingly switched to french. Now my voicemail is in french and my password wont work, please help. Percy
"0$ undefined - undefined." For new plan starting soon.
I am switching to a new plan on October 31st however the plan details disappeared and now it only shows "0$ undefined - undefined." Am I going to run into issues? I think the plan was limited time only though I also forgot the details.
Resolved! excess monthly charge
I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks
Data not working
I added data for my trip from Canada to USA for 10 days. First day worked; now not working. Reset my phone and still not working.
Resolved! Roaming at Dominican Republic
Anyone can tell me if I'm able to roaming in Dominican Republic cause I can't see any plan available for international roaming. Thank you !
2GB Fiona text a scam?
I've been trying to activate the 2GB Fiona data that I was texted and the link takes you to a dead eventbrite page. Can't seem to get an answer or contact anyone for help
Resolved! Port my number out without cancelling my account
Hello, The title pretty much sums it up. I'm trying to port the number I have with public mobile into another provider but I would like to keep my line and sim with public mobile active and have a new random number associated with the account after t...
Cancel my phone
I need to cancel my phone. I can't seem to be able to log in to do so.
Voucher/Top up payment problem
So I'm speaking on behalf of my mom who's almost near incompetent when it comes to smart phones and service providers. She has a mental condition and it's hard to communicate with her when she doesn't listen to me about not getting or buying new phon...
Resolved! Los Angeles roaming experiences?
I'm travelling to Los Angeles for a few days and am worried about the 3G shutdown warnings. Does anyone have any recent experience travelling to downtown Los Angeles and using talk, text and data? I want to start calls and data from the airport. Than...
Resolved! Request for a Refund
Recently, I purchased an add-on $20 during my stay in Ohio. But it didn't allow me to call, WhatsApp or text after the add-on. How do I go about asking for a refund?
password How do I get my password to be accepted by Public Mobile. I unfortunately have Last Pass
Con't which saves all of my passwords if I click a certain button.Thanks
Can not send message
I can't send message from my phone.
Hey what the hell is going on? My account is suspended?????
Hey, My cycle bill due is on today Oct. 17, I set pre-authorized credit payment at the very beginning of my account being set up and haven't change it, the status showing on my account is till "pre-authorized enabled". Why do I receive the message to...
Resolved! Upgrading unacknowledged
I introduced my friend to Public Mobile. He started on the cheapest tier, 250 Mg data. He decided to up his plan to 1 Gb($25/month). When he reached the 250 Mg mark, he had no more data. His account says he has data, but Public Mobile needs to be inf...
Resolved! Moving from 5GB 3G to 5GB LTE
I currently have the old 3G 5GB forfeit with the old reward system that is currently giving me 10$ in rebate (loyalty, references and years with PM). It's not clear if moving to the currently 5GB LTE if I'm forced to join new Reward program (that wou...
Data useage
My son just told me he can’t recieve texts because his data is all used up.I get that i message uses data..but there is no way he should be through it..most of the time the phone is sitting dead or in his backpack.I checked..and data is regularly use...
