Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
After activating new sim, and porting request, No incoming call or text even after 7 hours. Can anyone please help
I have 3 add-ons two where from previous yearly bonus. I added a $200MB add-on this April-2025thinking I would use that before my Gig add-ons.Can I change which add-on is used? Instead of my Gig add-ons I would like to use my 200mb which is only good...
I went to a Telus a few months ago and got my Public Mobile SIM. Now, when I was in my friend's town and visited his local Telus for the SIM card since he wanted to switch to Public Mobile, the Telus employee said they don't sell any more Public Mobi...
My wife has been receiving calls and texts and FaceTime calls from my phone number and I didn’t send them I called Apple support and they said to confirm my number has not been duplicated by my service provider.
duplicate thread
I just changed from Virgin Mobile to Public Mobile, and went through the process of transferring my number. Everything is fine with my new account and number, however, my Virgin account is still active and will continue to receive unwanted payments f...
Whenever i try to login to my account, it sends a text message to a number i dont even have access to. how am i supposed to login to my account? i dont have the activation number either. what do i do? i want to get the service up and running. the pho...
Hello, I just got a new plan here on public mobile after being out of the country for 7 months. I would like my old know number back but it doesn’t work when I try to use the transfer number tab. Is there a way I can get this old number back? thanks!...
may i keep my fone #?switching from koodo to public
I am not able to open account.. I need my account number please
How to change expiry date on visa card
I have the Can-US-Mex plan and I am currently roaming in the USA. It automatically connects me to the T-Mobile network but I have no access to data even though my plan states that I will have data available in the US.
Everything in the app is working great except I can’t seem to access the rewards section. It keeps trying to load and then eventually just gives a oopps technical errror message. Is anyone else having this problem or knows how to fix it?
My subscription has unlimited US minutes but whenever I call US it told me that I don’t have minutes to make a call. Why is that so?
I'm trying to download all of my 2024 receipts but I'm only seeing one receipt in the "payment history"Where do I find the rest of my receipts?Thanks!
How long does it take to have a reward that you have redeemed to be added to your account it is a us plan how do you know if it has been added to your account
I had an old phone number with PM but now I'm using a new one with the same account. Everytime I sign in, they send a text to my old phone number which no longer exists instead of the new phone number that my subscription is under. As far as I can se...
I have an old style Blackberry Passport q10, black, with tactile keys/buttons.I have a telus.net email account which somehow got deleted from my phone. I went through all the online telus help articles regarding settings for the account, servers, por...
I am having hard time porting my number over to virgin mobile. I don't get any SMS from public mobile on my public mobile sim. Virgin mobile tried fro. their end as well but it errors out. Ay help would be greatly appreciated. Thanks
How to get a replacement sim card with the same number? Also what is the phone number of the Customer Service?
I cannot see details of usage in my account neither can I see details of why you have increased my monthly payments without my consent.
Since this is happening i need to upgrade, the list on this link:https://www.publicmobile.ca/en/get-help/articles/volteSeems to be out of date, it says Pixel 7 and Samsung S23; will S24, 25 and Pixel 8, 9 and upcoming 10 be fine as well. I assume the...
Hello, trying to use a MiFi device, the Inseego M2000. Telus sells this device and it 'should' work on their network. I'm not getting an 'invalid sim' message so I don't believe this is a locked device issue. Can anyone help?
I bought a Public Mobile Subscription and initiated the transfer/activation process this afternoon. However I didn't receive any SMS text from my previous provider, but got a message on the Public Mobile App during the process that there are issues a...
Last top up amount was $25 on March 19, 2025
Why isn't my phone working even though I only used 19 gig of data out 60 gig. And my renewal is the 09th of May. Upon further reading I udes up Ll my minutes. 35 dollars gets 60 gigs of data but apparently not enough phone minutes. It's not like I ta...
I have to change my sim card due to a faulty sim card. What is the process to do this?
Hi!I can not login because authorization sms is sent to the original number associated with my e-sim. I transferred my old number on this sim and can no longer login. What should I do?If I go into the details:I purchased a SIM card with number xxx-xx...
My wife and I have recently switched to Public Mobile and have found that, when making calls from either my Samsung A50 or her Pixel 3A, we do not hear a ringtone but, instead get total silence. The only way we know that the call has been successfull...
