Community

Refund

 I never received my mailed SIM card and had to purchase one in store to activate. Please refund the original SIM charge. Ticket reference number:xxxxxxxxxxxxxxxxTime submitted: 2026-02-08 5:29 PM

eSIM not installed please contact support BUT SUPPORT DOESNT ANSWER

i’ve been a customer here for over a year. i’ve been having this issue since yesterday where my service stopped working and when I log into the app, it says eSIM cannot be installed. Please contact support and it’s nearly impossible to speak to someb...

i have 2 accounts & 2 phones - i can't make or receive calls since last night & i can't access accts

I need to speak to an agent to reverse an e-sim card back to original phone that has a physical sim card.  This is way to complicated for me to figure out. 

problem innacting new credit card info

I submitted a ticket explaining my issue with not being able to enter my new credit card information. I am wondering where i receive the response to my question and how long it takes for a reply.

Refund

I will not change my Apple TV account from Australia to Canada, therefore I would like a refund for the unused SIm. Thank you.

Log in problems

My partners phone was dropped and broke. We are now trying to access her account to switch phones and it is saying we have the wrong email and it's not the wrong email

Accessing account

I am a 3 year + customer my account is active I am trying to log in I had forgotten my password got sent a code and updated password it gives me 2 option activate account or log in page

Eversafe

I fail to understand why PM does not link the "My Account" portion of the PM app to the "Community" portion of the app. Same goes for the website. It is agrivatingly frustrating to have to enter my login info (which is the same for both) email & pass...

Virgin Plus

I am trying to transfer my number from Virgin Plus to PM and have completed the request twice and have not received any text message or response. I have had the SIM card for two weeks now and cannot use it. Virgin Plus does not come up on the list of...

Network limitations - app can’t connect

Hello, i just recently joined PM. The problem i’m having is the limitations on the apps while using PM network. App such as VPN , windscribe, wechat(discovery) , and many other apps doesnt work with PM data network.the apps i never has issue with oth...

Cannot login to reactivate account

Hello, I am currently working out of the country since December, returning in May. In December I cancelled my account intending to reactive it in the next couple weeks in order to keep my phone number. However my 2 factor authentication is preventing...

Incoming and Outcoming Calls not working

I’m using an iPhone 13. Data and SMS work, but incoming calls do not. I’ve reset network settings, confirmed VoLTE is enabled, and tested LTE-only. Please re-provision my voice and VoLTE (IMS) and check incoming call routing.

Its buin almost 24 hours and nothing works

Incorrect number assigned to alternative contact phone number

Hi community. I activated a new SIM card a few days ago and tried to transfer my original phone number, but there was an error during the porting process. The issue was only resolved after a support ticket was handled. My account with my previous ser...

Can't download E-sim, I want to cancel the subscription as it's ridiculous

Esim

I can’t download the eSIM nothing works

update my credit card information

I can't seem to get into my account that shows me anywhere to update my credit card expirey date.  

Recover my phone number

I stopped paying the data for my phone for 3 months(just past 90days,like 94days) approximately cuz i just away from country and now that I’m trying to pay it, it says “no service” and my email public account still connect with my old phone number , ...

Puk code

Require puk code as sim is locked. Please send puk to my email. 

Text messaging not working

I subscribed to Public mobile on Jan 26, 2026. I got an esim with the number xxxxxxxxxxxxx. I then initiated a transfer from my previous provider (rogers)  on Jan 30, 2026. I wanted to transfer in my number 647-***-****.I went through the transfer pr...

Port number

How do you port your phone number to a different provider?

@CS_Agent

Hello I purchased a Public Mobile plan and selected ESIM activation but the app shows my device as not compatible with ESIM even though my phone is compatible Device Motorola Edge Plus 2023 IMEI 354715630422348 ESIM supported VoLTE supported 5G suppo...

Phone

I can't make or receive calls