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My account

Not able to log into my account keeps popping up with this page is no longer available

agartner2496 by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Updating address

I'm trying to change the mailing address for my kids as follows: xxxxxxxxHamilton ON Lxx 0xx But it's persistently adding Stoney creek in the 2nd address field. I tried to remove it, but to no avail. Thanks Edit by Dunkman: removed personal informati...

ikrakhoy by Great Neighbour / Super Voisin
  • 2 replies
  • 0 Bravos

Resolved! Rewards

If I change my plan, downgrade it, will I lost my rewards

johnnycake by Good Citizen / Bon Citoyen
  • 4 replies
  • 0 Bravos

Resolved! Expired Credit Card and U.S data issue

Hi everyone, I have 2 issues 1) My credit card recently expired and I updated the information a week ago and saved it. Today I got a message saying that my service has expired. I promptly paid it even though PM's system should have charged my new cre...

pmuser1807 by Good Citizen / Bon Citoyen
  • 5 replies
  • 0 Bravos

auto pay not working

i'm auto pay using my credit card but i recieve msg. that i need to pay my outstanding balance my card is not maximized and not expire

Wondering_why by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Disabling VoiceMail

I was reading in another posting that I can disable voicemail by dialing *004*8080000000# Is this only for Public Mobile or will it also work for Koodo?

FlutteringBy by Good Citizen / Bon Citoyen
  • 10 replies
  • 0 Bravos

Resolved! Free calls to Iran

Does public mobile has the option for customers to call Iran for free like other providers?

1328 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Phone not working

Why does my phone not recieve incoming calls sometimes and my text messages sometimes wont send out

condambroso by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Public mobile owe me 100$

I am trying to add money in my account using vouchers and when I call 611 it says they can't process it right now then online it says that have allready been used but they are new I'm the only one who touched them and did not use them so now I spend ...

jeremyp by Good Citizen / Bon Citoyen
  • 13 replies
  • 0 Bravos

Anyone see the new plans? 👀

Yahoo!Making 4G speed plans more attractive is great! For $40, you get 5GB of 4G speed. That is very tempting! for $5 more I can get 4G speed instead of 3G speed. I'm planning to switch plans soon!

LeePublic by Deputy Mayor / Adjoint au Maire
  • 14 replies
  • 3 Bravos

French and password

When trying to change my password in voicemail I mistakingly switched to french. Now my voicemail is in french and my password wont work, please help. Percy

peeps by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

"0$ undefined - undefined." For new plan starting soon.

I am switching to a new plan on October 31st however the plan details disappeared and now it only shows "0$ undefined - undefined." Am I going to run into issues? I think the plan was limited time only though I also forgot the details.

AdamC by Great Neighbour / Super Voisin
  • 25 replies
  • 0 Bravos

Resolved! excess monthly charge

I redeemed $15.00 reward for 1 gig data and was charged $37.29 for my monthly plan which I did not change. Please help. Thanks

drray006 by Great Neighbour / Super Voisin
  • 3 replies
  • 0 Bravos

Data not working

I added data for my trip from Canada to USA for 10 days. First day worked; now not working. Reset my phone and still not working.

Ccp176 by Great Neighbour / Super Voisin
  • 9 replies
  • 0 Bravos

Resolved! Roaming at Dominican Republic

Anyone can tell me if I'm able to roaming in Dominican Republic cause I can't see any plan available for international roaming. Thank you !

DPhares by Good Citizen / Bon Citoyen
  • 7 replies
  • 0 Bravos

2GB Fiona text a scam?

I've been trying to activate the 2GB Fiona data that I was texted and the link takes you to a dead eventbrite page. Can't seem to get an answer or contact anyone for help

nflfan92 by Good Citizen / Bon Citoyen
  • 15 replies
  • 0 Bravos

Resolved! Port my number out without cancelling my account

Hello, The title pretty much sums it up. I'm trying to port the number I have with public mobile into another provider but I would like to keep my line and sim with public mobile active and have a new random number associated with the account after t...

mtrudel34 by Great Neighbour / Super Voisin
  • 4 replies
  • 0 Bravos

Cancel my phone

I need to cancel my phone. I can't seem to be able to log in to do so. 

Voucher/Top up payment problem

So I'm speaking on behalf of my mom who's almost near incompetent when it comes to smart phones and service providers. She has a mental condition and it's hard to communicate with her when she doesn't listen to me about not getting or buying new phon...

Resolved! Los Angeles roaming experiences?

I'm travelling to Los Angeles for a few days and am worried about the 3G shutdown warnings. Does anyone have any recent experience travelling to downtown Los Angeles and using talk, text and data? I want to start calls and data from the airport. Than...

pianoladder by Great Neighbour / Super Voisin
  • 8 replies
  • 0 Bravos

Resolved! Request for a Refund

Recently, I purchased an add-on $20 during my stay in Ohio. But it didn't allow me to call, WhatsApp or text after the add-on. How do I go about asking for a refund?

HLO123 by Good Citizen / Bon Citoyen
  • 3 replies
  • 0 Bravos

Hey what the hell is going on? My account is suspended?????

Hey, My cycle bill due is on today Oct. 17, I set pre-authorized credit payment at the very beginning of my account being set up and haven't change it, the status showing on my account is till "pre-authorized enabled". Why do I receive the message to...

fangfang by Good Citizen / Bon Citoyen
  • 16 replies
  • 0 Bravos

Resolved! Upgrading unacknowledged

I introduced my friend to Public Mobile. He started on the cheapest tier, 250 Mg data. He decided to up his plan to 1 Gb($25/month). When he reached the 250 Mg mark, he had no more data. His account says he has data, but Public Mobile needs to be inf...

Urbona by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos

Resolved! Moving from 5GB 3G to 5GB LTE

I currently have the old 3G 5GB forfeit with the old reward system that is currently giving me 10$ in rebate (loyalty, references and years with PM). It's not clear if moving to the currently 5GB LTE if I'm forced to join new Reward program (that wou...

superseby by Good Citizen / Bon Citoyen
  • 6 replies
  • 0 Bravos

Data useage

My son just told me he can’t recieve texts because his data is all used up.I get that i message uses data..but there is no way he should be through it..most of the time the phone is sitting dead or in his backpack.I checked..and data is regularly use...

Gilberts by Great Neighbour / Super Voisin
  • 5 replies
  • 0 Bravos