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esim turn to the SIM card.

Hui0102
Great Neighbour / Super Voisin

I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me

7 REPLIES 7

Hui0102
Great Neighbour / Super Voisin

Move what? it's not change anything 


@Hui0102 wrote:

No I can't, I even can't login my account, I am locked at the page as shown in the picture.I can't receive verification code because I erase the esim card.


@Hui0102 , then you would need to use the other option I suggested in my reply to you.

If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CS_Agent) to request a SIM Swap:  At this link >  Message CS_Agent

hi @Hui0102 

click Resend code and see if email is an option 

Hui0102
Great Neighbour / Super Voisin

No I can't, I even can't login my account, I am locked at the page as shown in the picture.I can't receive verification code because I erase the esim card.

1000130246.png

1000130247.png

LitlLdy
Mayor / Maire

@Hui0102 wrote:

I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me


@Hui0102 ,

Once you have a new SIM, follow these steps to update the SIM number associated with her account:

Log in to the Public Mobile app  (select + symbol on bottom left) or My Account (click  >  symbol on bottom left)

  1. Go to the ‘Profile’ tab
  2. Select the pencil icon next to your current SIM number
  3. Enter your the 19-digit code of your new SIM
  4. Select ‘Save Changes’

Or use this direct link:  Change SIM Card Number

If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CS_Agent) to request a SIM Swap:  At this link >  Message CS_Agent

 

Terryscell
Great Citizen / Super Citoyen

You can buy a SIM card from Public Mobile, though delivery can take a couple of weeks.

Perhaps try London Drugs, Amazon, or a mall kiosk which handles Telus / Koodo / PM.

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