esim turn to the SIM card.
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12-30-2023 02:44 PM
I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me
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12-30-2023 10:57 PM
Move what? it's not change anything
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12-30-2023 04:11 PM
@Hui0102 wrote:No I can't, I even can't login my account, I am locked at the page as shown in the picture.I can't receive verification code because I erase the esim card.
@Hui0102 , then you would need to use the other option I suggested in my reply to you.
”If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CS_Agent) to request a SIM Swap: At this link > Message CS_Agent”
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12-30-2023 03:32 PM
hi @Hui0102
click Resend code and see if email is an option
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12-30-2023 03:25 PM
No I can't, I even can't login my account, I am locked at the page as shown in the picture.I can't receive verification code because I erase the esim card.
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12-30-2023 03:15 PM
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12-30-2023 02:59 PM
@Hui0102 wrote:I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me
@Hui0102 ,
Once you have a new SIM, follow these steps to update the SIM number associated with her account:
Log in to the Public Mobile app (select + symbol on bottom left) or My Account (click > symbol on bottom left)
- Go to the ‘Profile’ tab
- Select the pencil icon next to your current SIM number
- Enter your the 19-digit code of your new SIM
- Select ‘Save Changes’
Or use this direct link: Change SIM Card Number
If you have issues when trying to do this please submit a support ticket with Public Mobile Customer Support Agents (CS_Agent) to request a SIM Swap: At this link > Message CS_Agent
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12-30-2023 02:47 PM
You can buy a SIM card from Public Mobile, though delivery can take a couple of weeks.
Perhaps try London Drugs, Amazon, or a mall kiosk which handles Telus / Koodo / PM.