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Problem to tranfer the number fro SIM card to eSim

Mi-CMC
Great Neighbour / Super Voisin

Hi,

I traveled to another country a few months ago and decided to suspend my subscription for 90 days. This morning, I tried to renew my subscription as the 90-day limit is almost up (I want to keep my phone number because I know I might lose it after 90 days).

On the website, I tried entering my SIM card number, but it isn’t working, so I had to switch to an eSIM. After downloading the app, I tried transferring my number, but it’s showing as an invalid phone number. please assist me with this issue? 

 

3 REPLIES 3

HI @Mi-CMC 

don't click Resume Activation.  Unless your missed the 90 days, you shouldn't see those two buttons.  Ask PM support agent to check.  Please open ticket using messaging link as said on my post above

 

Mi-CMC
Great Neighbour / Super Voisin

Hi hTideGnow

I can see 2 buttons one is Resume Activation & Go login page. After I log in from Resume Activation I can see active from SIM and ask me to download app page. is this normal ?

hTideGnow
Mayor / Maire

hi @Mi-CMC 

you don't need a sim card number to resume service.  

when you try to login My Account, can you successfully login to My Account and see the overview page showing your account is now suspended? or you only see 2 buttons, one is Resume Activation?  If you see the Resume Activation, that means something wrong with the login

You likely need support agent to help.  

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

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