Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I redeemed a reward in error.
It's inconvenient to log in on browser everytime and it consumes a lot of data. edited by computergeek541: changed/removed category labels
Anybody know if Public Mobile supports Samsung A54 on VoLTE? I think it's newer than the list on the Koodo site?
I purchased an esim and a plan for a relative who was visiting from abroad. I completely forgot to cancel the automatic payment before my relative left the country. So now I am unable to get into the account to cancel the subscription because of the ...
When an existing Public Mobile customer signs into their My Account for the first time since the Update they are prompted to update everything as if they were creating a new Account. (Name, Password, etc.)My question is why can't we keep our current ...
For context this post is not regarding my own Public Account but a friend Referral who I'll call Steve for this post. He is an older gentleman who just wants to pay his phone bill and use his phone. He's never signed in nor done anything himself onli...
My plan states "unlimited messaging plus unlimited international text and picture messaging" but I can only receive text messages but not able to reply to the text message, what's the issue here. I never had this problem before but only recently. I h...
Show me how to set up internet which I subscribed yesterday, please. Thanks,
I want to cancel my order for the sim card and my subscription there's no way to do it online. I live in MB and I won't wait weeks to get a phone number
I activated my plan on the 5th of September 2023 and I had a 2 gig bonus for 12 months. I have just logged in to check the duration of the bonus and I see that I am on cycle 12 of 12 for my extra 2 gig bonus. Shouldn't it go right up until the day be...
hello peepsmy plan switched to the CAN/US 40GB 50.00 plan today. when I checked by subscription this is what it looks like now. Is this what others are also seeing? no where in the plan description does it mention the US component. What gives?
Last year I subscribed to a Public Mobile Plan for a few months. I created an account and everything. Then I stopped using the service for a few months. But I left my old account information, thinking it would be deleted for inactivity. Public Mobile...
hi, i want to activate a new card, but the app can't be downloaded because the app is not compatible with my device, due to the region of google play
How do I set up call forwarding from one PM number to another PM number? It doesn't seem to work for me when I set it up on my phone.
I've been charged twice in June.Is there any support staff can help me with this?
Hi,I was a public mobile user and I left the country for some months. When I got back my account was no longer active. I got a new sim card and open an account, but I would like to get my previous phone number (it is not assigned yet). How should I p...
I have a network issue.Basically whenever there's a power outage, I lose cellular signal. This has been going on for a long time, and affects 3 other Public Mobile clients, and 1 Virgin client.My husband on Rogers though, is not affected, he has sign...
Hubby's phone is paid through my credit card. Payment was denied, and his service cut off. How do I make a payment when we can't get into his account.
Hi,For the US/Canada plan which roaming partners does PM use in US? I have read in other posts that it is only t-mobile now.I have also read on some posts here that it uses 2G for voice calls in the US. Is this true?Any idea what will happen when t-m...
HelloI had added 1GB of data but it looks like I was charged for that and then 3GB? The 1GB was 15 and the 3GB was 30. Can u please adjust this as I only wanted to add 1GBThank you
How do i cancel my account until i get a new phone, my phone was stolen, and since i login it asks for two form factor authentication i.e. it sends a code to the phone that is STOLEN so i how can i submit the code?? i need to cancel my account right ...
Some help here would be appreciated. I managed my son's phone and account up until now. He wanted his account to be his so went to start the process not aware of this new Eversafe sign in. I mistakenly changed what I thought was his account/passwo...
Is it possible to signup for a plan for just 1 month, I have a family member here from out of country and just need a plan for 30 days.
When I try to sign into my self-service account, I got the username/password, received the phone text code from the telus number and then after confirming it kicks me back to the publicmobile.ca home site.Then when I try to click the sign in button a...
Hi,Can I use IPhone5 from Telus on Public Mobile network? If yes, what plans are compatible?Thanks
I was just setting up an account. I selected the CDN - US plan, I had my own phone, purchase a SIM card. After the payment mark the application gave me an error screen. basically saying my payment had been received but there was an error in settin...
I can't connect to my phone
I am pretty much beyond aggravated since PM moved to the Eversafe . Completely locked out since it's using my old phone #... despite the fact I used PM of course to change the #. Pissed off and annoyed.
Trying to use the number from a lost cell phone to register for PM services. Every time I try to access my account it asks for a code that is sent to the cell number that I am trying to register. Of course I can't access the cell number because it ...
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