Get Support
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Ck_PM by Public Mobile
  • 1217 Views
  • 19 replies
  • 11 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 29924 Views
  • 149 replies
  • 35 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 41731 Views
  • 185 replies
  • 29 Bravos

Resolved! which bands does public mobile support?

this question may have asked a dozen times, which bands are supported by public mobile?  i know installing an app helps to determine which bands the phone needs, but buying a phone online would also be helpful to know which bands public mobile requir...

samsam by Great Citizen / Super Citoyen
  • 2255 Views
  • 7 replies
  • 1 Bravos

Number porting

I recently ported from Fido to Public mobile and received new sim card as well. But I am being charged by both networks. I want to know if my porting was completed properly. I need to find out where the problem is and find a solution for it. Accordin...

Mannyvenkat by Great Neighbour / Super Voisin
  • 619 Views
  • 6 replies
  • 0 Bravos

Resolved! 3g to 5g

I have a 3g service, but to day i see my phone shows 5g. What is that? an upgrade , an error.......?

tnh by Good Citizen / Bon Citoyen
  • 595 Views
  • 3 replies
  • 1 Bravos

Resolved! Questions without answer

I see many questions that are of my interest too, but I don't find any answer. Where are they or there are none.

tnh by Good Citizen / Bon Citoyen
  • 710 Views
  • 5 replies
  • 1 Bravos

Activation

I just purchased a mobile plan with public mobile and waiting for SIM card to be delivered. Since my current plan won't be expired until a few weeks later, I am thinking to activate my new public mobile SIM card when it is a few days to my current pl...

AlanT by Great Neighbour / Super Voisin
  • 595 Views
  • 3 replies
  • 0 Bravos

PUK

Hi My phone is asking for a SIM card PUK password.  How can I obtain it? 

Heyk by Great Neighbour / Super Voisin
  • 328 Views
  • 2 replies
  • 0 Bravos

$40/75gb plan

I just signed up for 50gb for $40 on Dec 5.  Now 75gb is available.   I would like to be able to take advantage of that.

Kent5 by Great Neighbour / Super Voisin
  • 1394 Views
  • 15 replies
  • 1 Bravos

number port issue

I transfer my number from virgin mobile to PM. I cannot receive any calls, but I can call others.the data is working. my virgin mobile SIM card  still working right now. so I think the port my number is not successful. does anyone can fix this issue,...

tina2023 by Great Neighbour / Super Voisin
  • 431 Views
  • 2 replies
  • 0 Bravos

90-day Subscriptions

Are all monthly subscription plans available for a 90-day subscription?

odoherty by Great Neighbour / Super Voisin
  • 467 Views
  • 4 replies
  • 1 Bravos

Boxing Day Plan Change Lost?

I changed my subscription to 40gb at 5G beginning at renewal Jan 4th, 2024. It doesn't show up in my account even in incognito mode.The plan is no longer available.  Sadly i didnt take a screenshot of the confirmation page.Am I out of luck? Is there ...

Ladie1 by Good Citizen / Bon Citoyen
  • 629 Views
  • 5 replies
  • 1 Bravos

Resolved! Trouble connect to service provider while in US

I have the unlimited \\\\canada us plan with 180 GB canada us Data.service provider AT&T keeps dropping off, very frustrating, unable to connect to uber while at airport.My phone is a galaxy a54 5g 

thetis22 by Great Neighbour / Super Voisin
  • 644 Views
  • 5 replies
  • 0 Bravos

New subscribers

Hello I have been with Public Mobile for about a month and now they have a way better deal for boxing day. Does this mean I cannot get the deal ?

Shelleynleg by Good Citizen / Bon Citoyen
  • 907 Views
  • 7 replies
  • 1 Bravos

Would like to change to the $24 4GB plan

I signed up for the $34 40GB 5G plan about 1 month ago. Its way more data than i need as a senior. So now i see the $24 plan which would be best for me, but it says new customers only. I see some customers say to move over to Lucky mobile then move b...

Nailer by Good Citizen / Bon Citoyen
  • 3651 Views
  • 26 replies
  • 11 Bravos

cant see the offer inside my account.

Howdy Folks, Hope you all are doing great and are taking some well deservered time off.So I see this offer on the plans homepage. doesnt say "for new activations only" like the others, but i cant find it in my account. Wondering if its possible to ge...

RajivD_0-1703784081710.png
RajivD by Good Citizen / Bon Citoyen
  • 533 Views
  • 4 replies
  • 1 Bravos

Send a new transfer request

I did not respond in the 90 minutes to transfers from another carrier. How do I ask for another transfer request from Public Mobile?

FlynnTsu by Great Neighbour / Super Voisin
  • 199 Views
  • 1 replies
  • 0 Bravos

Change subscription

I’m able to find Boxing Day subscription on browser but that promotion is not showing on the app. Browser says to goto account since I have an active subscription but account doesn’t show 34$ 50gb promotion you can find on google search promotions.

Nir09 by Great Neighbour / Super Voisin
  • 397 Views
  • 3 replies
  • 1 Bravos

Account lock up

Hi My other account got locked up and I try to rest the password but it still shows the account locked up. Can u unlock it for me so i can reset my password and get in to my account

AngxiaoZhao by Great Neighbour / Super Voisin
  • 292 Views
  • 2 replies
  • 0 Bravos

Not receiving text

Ported is successful, but i am not receiving texts.

hg123 by Good Citizen / Bon Citoyen
  • 817 Views
  • 8 replies
  • 1 Bravos

Charges on Credit card

I have 3 charges of $169.50 on my credit card for the month of November. There are no such payments in the billing history. It’s impossible to submit a ticket, page is always down. How do I proceed to get the charges reversed?

A_K2 by Great Neighbour / Super Voisin
  • 304 Views
  • 1 replies
  • 0 Bravos

Resolved! How to find promotion ends date

Hi, my plan has a promotion price which is 35/month (original price is $55) and 10% points back, but it only lasts more than a year. It started on Nov 28, 2022. I think it's going to end soon, how do I find out when the promotion ends? Thanks.

Blueginseng by Great Neighbour / Super Voisin
  • 914 Views
  • 4 replies
  • 0 Bravos

Resolved! Opting out rewards

Good Morning everybodyWould you mind telling me that by opting out rewards you dont get any rewards or you switch back to old reward system. Please guide as i dont know about it

Global816 by Good Citizen / Bon Citoyen
  • 467 Views
  • 2 replies
  • 0 Bravos
Need Help? Let's chat.