Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
My 55$ plan will not renew with the 20$ promo for 15months. Under current subscription the promotion still shows but when I try to renew and make a payment the 20$ promotion does not show.
Hi there. I’m having major issues with all my calls dropping or person not able to hear me or vice versa. I’ve had to resort to 3G at all times because LTE and 5G only give me one bar of service.
I pay my bills by buying vouchers. Vouchers (for some reason) are only available in certain specific increments. There is always a credit left on my account that I can check to see if I need to top it up. I can't find that value anywhere on the new d...
I am trying to cancel my subscription entirely. The account has been temporarily suspended, but I want to ensure that no further payment will be charged to my credit card. The chatbot indicated that I should click the "unsubscribe" box, but I can't...
When i go to my payments section it shows no rewards on my next billing date, when i go to my rewards section all my rewards are there, why aren't they being applied to my next billing date?
Have phone with Public Mobile but am not able to log into account with new website. Not using app, using computer and website
How do I transfer my esim that installed on a Pixel7 to a new iPhone 14? There is no option to do this in the appthanks
If I want to change my subscription to the new 4G promotion plan at $39 per month, if I do it right now, does it become effective immediately or will the change occur at the start of my next subscription cycle?
Hi. I have a Google Pixel 6. I just subscribed to the $15 plan and purchased a Esim card with it. While I was in the process of getting the Esim card loaded onto my phone it closed in me and now I don't see the Esim on my phone. However I do have a p...
Hi, I have a credit card on account which was used twice, but did not go through yesterday. Please advise. Thanks, Eduard
I ordered a sim card for my mom May 7th. We still haven't received it. How do I contact someone about the order?
We are currently on the $40 4G 15GB plan. I noticed a promotion currently for $39 4G 20GB.I wanted to change to that plan for myself, my son andy wife. Why not save a dollar each and pick up 5 GB more each.I was just wondering if we do change, is it...
@CS_Agent Hi, I am Navdeep yesterday I had a problem I don't know how changed my number new one my number. but I don't want to change I want my older number so I want to know how I solve my problem please let me know as soon as possible.thanks
@CS_AgentI ordered sim card on April 29, 2023. But haven't received it yet.Order number: 342041Also, could I know the whole process?Is it order sim card, activate, then choose a plan?Thank you
No phone issues yesterday but today data is not working. I even tried switching plan to 4G to speed it along... Nothing. Did chatbot, reset network etc... Could not submit a ticket either. Help please!!!
My daughters each have an account that I, the dad, pay for. I'm using one of my daughters accounts now after finally getting logged into it. The issue being that i don't have either of their phones so I can't receive texts for the 2 factor verificati...
I receive codes from other websites and apps. For some reason, Instagram doesn't send me any verification codes.I've rechecked my phone number, waited a few minutes to receive the code, and even tried it multiple times. It's the same issue where I do...
Started using Public Mobile yesterday and I seem to receive SMS from family and friends in the same country with their country code.WhenI try to reply, they cannot see my message, and the only solution at this point is to start a new thread from my s...
Phone says" Sorry your number can't be completed as dialed please check number and dial again" And when someone tries to call me it says I have a USA number? I have been with Public Mobile for 10 years and have the same number. And my account is paid...
I have great respect for web developers, but interacting electronically with Public Mobile is one of the worst online experiences.I absolutely hate having to interact with a chatbot just to top up my account. Why is there no simple button for this an...
Anybody else agree that PUBLIC should be offering a free month in compensation for the last three days of hell customers like me were forced to endure? I innocently tried to login on Thursday to activate my SIM - it is now Saturday and I FINALLY was ...
I have noticed that since overnight, there have been many fixes made!! I can see all the price plans, how's, I could see my whole account early this morning, other parts are just coming up black with an error message. Now I was able to get through to...
Did PM announce the launching of the PM app in the community? If yes, I certainly missed it. I could install it to find its pros & cons, but can someone, who has used it, shed some light on its benefits for the existing users? The Android app: https:...
Hey, I requested a change of subscription plan to 39/month (20gb) and I cant to see anywhere if It got accepted. It showd it will be changed on my next month. But of I want to check it it keeps loading And now I got a message :Public Mobile here, Due...
I’m wondering if i’m missing notifications from public mobile as i wasn’t notified about the new log in system. From a redflagdeals message it sort of sounded that people were notified. Maybe i’m wrong.
I was living in Quebec then i move to Calgary,y question why still getting charge by Quebec tax???
Are certified pre-owned phones no longer being offered? I can't find a link to them anywhere anymore.
Hello! So excited for the new announcement but I can’t help and think about how it would work for an Apple Watch with LTE. Other providers often charge extra for an additional line. Do we have any info on how it would work with public mobile?
Since yesterday, I've had no new Notifications. Is that a common issue amongst us all or ..?
@CS_AgentI am having trouble with my new transfer from PC Mobile. I am not receiving phone calls and text messages. Your help would be much appreciated.
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