[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Username in community
Hi all Does anyone know: is there a way to change username for community posting? If so how to go about doing that? thanks for your help !
Resolved! New credit card added autopay did not work
Hi there,I added my new credit card to my account and I pay with autopay. Now my subscription is one day past the end date — subscription expired yesterday.I have tried the following two ways to pay:1. Through the notice alert at the top of the scr...
Points system disappointing
Anyone else finding the new points system to be seriously lacking compared to the old one?The old one had rewards automatically deducted from the monthly bill, and actually rewarded its customers for being loyal, one dollar for every year of loyalty....
How do you know if you are registered for eversafe
I can't update my credit card info in my account I only have to update expiration date
Resolved! Using phone in Mexico.
My wife is in Mexico with her phone and a $25 Public Mobile plan. She can send and receive text messages, which is great, but she has never been able to do that before. Is all good or do I have to worry about roaming charges?
Resolved! Want phone number back
I went on vacation for 3 months. I deactivated my number temporarily with Public mobile. Now I am back and trying to re-activate but not able to get my old number back. xxx-xxx-xxxxI want this same number back. Is it possible to get it back? I have a...
Resolved! Logging into my account without my phone.
My friend has lost your phone. She wants to put a hold on her account because she lost her phone. How can she do that when it requires your phone to get a text. Help I am going insane?
Activating SIMs for multiple devices (4) - Do I need to install the app on each individual phone ?
I'm looking to move our accounts from our current providers and activate new SIMs for our (4) devices (S22s/S23s). Do I need to install the PM app on each individual device first, and then activate from each specific device ?Or can I activate the dev...
Unsuccessful activation of sim card
Sim was purchased in December 2024. I initiated my account at that time but did activate the sim or my account until yesterday. I have paid for 1 month on my credit card as of yesterday. Today i have no service.
Resolved! Number porting / transfer stuck in limbo status
I am trying to move to Public Mobile from PC Mobile and I am now stuck in limbo with no way to move forward. Somehow my Public Mobile sim has OUTGOING service, but can not recive calls or text messages. Data also appears to be working. However, PC...
Double Payment
Hello, I had lost/replaced my debit card a few weeks ago and had to get a new debit card. Yesterday, my plan ran out/expired and I then tried to attach my new card to my plan was double charged for two separate plan yesterday on February 21st. Can yo...
Ticket
How to open a ticket
Monthly Invoice
Does Public Mobile email me a reminder to pay upcoming monthly invoice as similar with hydro, electric etc?
RCS CHATS
Since getting a new number when I use RCS chats it flips over to my old number. Not sure what to do
Sim Swap Fraud
Last night I believe I was the victim of a sim swap fraud. The fraudster managed to transfer my eSIM onto their phone and used it to gain access to my bank.i have never given out my password or any sensitive information.I want information about how t...
Manually adding funds?
Hey everyone. I'm still a relatively new user of public and I joined after the transition to eversafe. I was wondering if there will ever be a reinstatement of the Add Funds button in our profiles?https://productioncommunity.publicmobile.ca/t5/Get-Su...
App not open and already paid my chip not active
My chip not active, app not open I cant active my chip already paid ! I dont want to be charge montle if my chip is not active and I dont have number phone yet … how I can cancel everything???
[Resolved] Mobility Outage: Fort Chipewyan, AB.
This outage has now been resolved.https://www.telus.com/en/bc/outagesThere is a current TELUS outage for:Mobile - Voice CallsMobile - Text (SMS & MMS)Mobile - Data911 Calling via Mobile (Has been resolved, otherwise still an outage.)Fallback Coverag...
Collect calling
How to make a collect call to Canada from another country?
Data usage wonky
I upped my subscription from the 1GB/$19 plan to 3GB/$20 plan on the 17th and the data usage is showing as 0.11GB/9GB. Not sure whats going on. I manually checked the usage history and the usage adds up to under 13MB (i have not left home since then ...
Intermittently Missed Calls with No Record in Call Log
Over the past two weeks I have missed three important phone calls from work and the circumstances around these missed calls have me puzzled. They occurred onFebruary 10 @ 0717hrsFebruary 10 @ 1426hrsFebruary 18 @ 1044hrs.The nature of these missed ca...
Resolved! Roaming data in the US
I have 50gb of data in Canada and US , does that mean that I don’t need to add on roaming data if I am in the US
Account closure confirmation
I’ve transferred my phone number and started up with a new carrier. I have received nothing from PM to confirm this closure. My account on the website shows nothing though the help articles say it will plainly state the account is closed. I need writ...
$5.60 Charge when Upgrading Plan
My wife and I recently upgraded our plan, and we both noticed an additional $5.60 charge (total of $11.20 for 2 mobile plans) when the new plan became effective. Was there prior disclosure of this fee to all members? Or could it be a spurious charge...
Voucher Payment
My account is still suspended and I can read voucher I got it's worn off the paper ??? edited by computergeek541: inappropriate language removed
Issues with transferring number
I transferred from Bell to PM, and my friends have told me that my iMessages are going through to them from my iCloud email, and not my phone number. I have tried several times to fix this. I don’t know what’s going on. I restarted my phone like I wa...
【NEED HELP!】my number is not transfer to Public mobile
Do they have a phone number I can call? I already checked with my old provider, and they said Public Mobile just needs to send a transfer request, which can be manually confirmed. But the agent is responding so slowly! I’m really anxious!
plan prices
I ordered a new subscription yesterday and today the price has reduced. Can I change my plan?
Resolved! Moving to a different service provider
If a public mobile subscriber wants to move to a different cell service provider, and once the cell number has been ported over to the new provider, then is it necessary for that public mobile subscriber to contact public mobile to let them know that...
