10-30-2023 06:31 PM - edited 10-30-2023 06:34 PM
I am having difficulty communicating with an agent. Is there a phone number I can call?
10-30-2023 06:37 PM
Thank you 🙂
10-30-2023 06:35 PM - edited 10-30-2023 06:35 PM
contact a CS Agent directly and see what they can do for you at the link below. They may refund on a honest mistake like this.
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
10-30-2023 06:33 PM
If you had figured out this question say the same day or next then maybe they might be forgiving. But over a week later? No, doing an immediate plan change loses everything about the previous plan and starts a whole new one. There is no pro-rating here.