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Overcharges

BonnieW
Great Neighbour / Super Voisin

I am having difficulty communicating with an agent. Is there a phone number I can call?

3 REPLIES 3

BonnieW
Great Neighbour / Super Voisin

Thank you 🙂

mojorising
Deputy Mayor / Adjoint au Maire

contact a CS Agent directly and see what they can do for you at the link below. They may refund on a honest mistake like this.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

dust2dust
Mayor / Maire

If you had figured out this question say the same day or next then maybe they might be forgiving. But over a week later? No, doing an immediate plan change loses everything about the previous plan and starts a whole new one. There is no pro-rating here.

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