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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11143 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22096 Views
  • 181 replies
  • 24 Bravos

Resolved! Never received the phone I ordered on PublcMobile.ca

I ordered a phone on PublicMobile.ca on August 4th but never received it. They didn't even give me a package track id. I sent an email to webstore@publicmobile.ca to complain about it but nobody answered my email yet. How can I get in touch with a re...

inetbox by Great Neighbour / Super Voisin
  • 693 Views
  • 6 replies
  • 0 Bravos

Resolved! My US talk Plan is not working

Hello Community, I changed my plan (previously $40.00) to include US talk; this service costs $50.00. I live in Canada and did not need US Talk in the past, but my son moved down to Texas so I needed to add US talk to my plan and did so on August 13t...

tassonc by Good Citizen / Bon Citoyen
  • 640 Views
  • 18 replies
  • 0 Bravos

5 GB DATA Bonus Flash Sale?

I just ran across this thread on RFD promoting a flash sale for plans $25+will recieve a 5gb  bonus data add on from August 17th to 31st. I can't find a confirmation on the pm website. https://forums.redflagdeals.com/public-mobile-5gb-one-time-free-d...

Resolved! Throttled Data After Plan Used

Does Public mobile provide throttled data after using up the monthly data in the plan ? I know other carriers like Freedom, Chatr etc do give very slow data for checking emails etc.

shahestates by Good Citizen / Bon Citoyen
  • 579 Views
  • 4 replies
  • 1 Bravos

Resolved! Unlimited data at low speed in Chatr, Lucky. Why not for us?

Chatr and Lucky both offer unlimited additional data at low speeds from their $25 plan. When you run out of data, having access to basic messaging etc. is priceless. I don't understand why Public Mobile doesn't provide this to us.

Mahesh_r by Great Neighbour / Super Voisin
  • 2336 Views
  • 17 replies
  • 3 Bravos

Resolved! unable to activate SIM card

I've been trying to activate a new SIM and tried with two different browsers it keeps sayings Opps something went wrong log out then back in again. 

nube by Great Neighbour / Super Voisin
  • 668 Views
  • 6 replies
  • 0 Bravos

Resolved! Can’t get calls. Help!

Can’t get calls.  Go straight to voicemail.  Got ticket number 10097006 last Friday, nothing happened.  What should I do next???  Help!!!

ACheung6 by Great Neighbour / Super Voisin
  • 676 Views
  • 6 replies
  • 0 Bravos

Resolved! Horrible experience

Public Mobile website is by far the worst UX in my short career. Nothing seems to work. What a horrible waste of time. I could rant forever about this technology, but I do not want to get my blood boiling so I will drop this and any Telus related net...

Mlequo by Great Neighbour / Super Voisin
  • 806 Views
  • 8 replies
  • 1 Bravos

Resolved! US minutes add-on not working

I purchased 1000 US minutes as an add-on, and until today they have been working fine. However, today I cannot call US numbers - I keep getting messages like "Number not in service" or "No routes found." (I can call these US numbers on another phone ...

wolfrat by Good Citizen / Bon Citoyen
  • 1003 Views
  • 18 replies
  • 0 Bravos

Resolved! Locked out of account

Hi, I forgot my password and when I try to do a password reset it tells me that my account is locked. How do I fix this??

3456i765y4t3 by Great Neighbour / Super Voisin
  • 447 Views
  • 3 replies
  • 0 Bravos

Resolved! Bad name

I recently signed up for Public Mobile and Community and when I went to register with my last name it said it was a bad word. I had to use my maiden name to sign up. I have encountered this other places online and all it takes is for the company to a...

savygardener21 by Great Neighbour / Super Voisin
  • 1108 Views
  • 12 replies
  • 1 Bravos

Resolved! Log in issues

I cannot log into my account. I am permanently locked out

Helen77 by Great Neighbour / Super Voisin
  • 642 Views
  • 7 replies
  • 0 Bravos

Resolved! Data add on

I want to add data on my plan how can i do that 

Aghvir by Great Neighbour / Super Voisin
  • 759 Views
  • 8 replies
  • 0 Bravos

Resolved! Help with Upgrading Please.

I am trying to change my current plan from the $15 to the $50 (Canada).When I do I see the screen and when I click try out more options, I get the error "Server Error in Application "PUBLIC MOBILE COMPANY PORTAL"Internet Information Services 7.5Error...

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NicoleStates by Good Citizen / Bon Citoyen
  • 560 Views
  • 10 replies
  • 1 Bravos

Resolved! Badges Earning Secret

Is there detailed anywhere that explains how to get the badges? There is a nice chart with percentages but what does one do to get those percentages? Basically I wanna figure it out that What community activity is weighting more than other one and wh...

shahestates by Good Citizen / Bon Citoyen
  • 1224 Views
  • 12 replies
  • 2 Bravos

Resolved! Out of data.

Just wondering when you're out of data days before autopay, can you pay your bill early and get the data reset or do I have to wait until it resets?

spaceboyED by Great Neighbour / Super Voisin
  • 698 Views
  • 8 replies
  • 0 Bravos

Resolved! $5 for 500 Minutes Add-on

Hello Public Community,Does this long distance minutes bucket add up on the monthly allowed minutes in the account or must be within monthly minutes?I was wondering if I sign up for $15 for 100 minutes plan and than buy the Canada Long Distance Add-O...

shahestates by Good Citizen / Bon Citoyen
  • 711 Views
  • 4 replies
  • 0 Bravos

Resolved! can't receive calls

I just transfered my number from Freedom to Public yesterday. Now I can make calls but can't receive incoming calls. Everything else seems fine. HELP pls.

annabeljin by Great Neighbour / Super Voisin
  • 500 Views
  • 5 replies
  • 0 Bravos

Resolved! How to take off autopay?

I thought i cancelled autopay but when i went to the payment page i still see my credit card information is stored in Autopay. 

Mindylau2 by Good Citizen / Bon Citoyen
  • 450 Views
  • 3 replies
  • 1 Bravos

is 2GBBONUS still on after tonight?

PM should continue this bonus promo.. at least till end of Sept. just find out Fido is having it's Back to School sale, $50 for 10 GB, no contract, BYOD with $50 bill credit, Free SIM, expires Sep 30 By the look at it, it's not as sweet as  PM's $50 ...

softech by Oracle
  • 408 Views
  • 4 replies
  • 1 Bravos

Resolved! HTTP Error 403.14 - Forbidden

Hello, When trying to see and change my plan I navigate to the change plan section of the self serve website. Once there I can not see current plan or options I could change to. When I click try out more options I get the following error: HTTP Error ...

PotatoMan by Great Neighbour / Super Voisin
  • 555 Views
  • 2 replies
  • 1 Bravos

Resolved! call usage

Good dayI attempted to make a call and was told by an automated system that I have no minutes left. I don't use very much ever. I checked my account and see that I have used very few minutes. Any body help? Thank you.

bradandtemp by Great Neighbour / Super Voisin
  • 662 Views
  • 12 replies
  • 0 Bravos

Sim card

How do I get the sim card puk number?

Bcontois by Great Neighbour / Super Voisin
  • 390 Views
  • 3 replies
  • 0 Bravos

Resolved! number transfer

hello, i am a new customer and i am trying to transfer my old number from rogers to public. i received the text message to confirm the transfer from rogers and i replied with "YES". then i received a text from public saying that they are having troub...

chenk by Great Neighbour / Super Voisin
  • 644 Views
  • 10 replies
  • 0 Bravos
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