[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Porr in phone number from freedom
I need port in phone number from freedom
IVR Text - Stop Now
“Thank you for calling IVR. Did you know that you can check your Rewards, change your plans, purchase add-ons, view plan usage and so much more through My Account? Visit the new and improved My Account at myaccount.publicmobile.ca”I call *611 and get...
Resolved! Additional Data Purchase
What are the options for purchasing additional data or services while in the United States?
Resolved! US ROAMING
How does the US roaming add-on work? If you're from Canada, and get the US roaming add on - can you talk and text to Canada from the US at no charge/unlimited? Or it just allows you to talk and text within the US while you are there?
Resolved! I paid for a plan but no service
Hi. I bought a SIM card, registered online, paid for the plan. $15.75 was charged from my credit card but no service. When I login into my account it shows that I have to pay now. But I already paid.
Resolved! how to get into account when sim is out of Canada
My father and myself are both using PM. He travel out of Canada last week and decided to stay there for a year. As such he won't be able to use his PM sim card anymore for a year. I try to cancel his service and only found he cannot receive any test ...
Resolved! Account
I was charged for 2 plans in August. I need a refund
Limited Canada-Wide Talk
Hi there, I am on the $13/month subscription plan and my account shows "50 Minutes used - 0 minute left." and am unable to make calls from my phone. I have 500 Canada Wide Long Distance Left and 336 minutes of Intl (CA & US) left. So I would assume I...
Resolved! VoLTE
Is there something you have to do to set your account up for VoLTE?
Resolved! CHARGED FOR 2 ACTIVE PLANS
Hello,Can you adjust my billing and refund back credit as i was charged for two activate plans ..I changed my plan and was also charged for the previous one.
Resolved! Data Limits
How do data limits work, and what happens if I exceed them?
Update payment informatin
Hi I am logged into my account and manage subscription and trying to update cc info but it keeps saying there is an issue though all the info is correct. what can I do to update cc info
This is new.
https://www.publicmobile.ca/en/bc/plans#ALLLooking at the Plans (and Add-ons) page, clicking to expand what they now call the "Top Add-ons" tab ...The first item on the list is In Canada Data Add-Ons. The line of text immediately below it says "Data ...
Bonus data and minutes
I can’t find where my bonus data and minutes are on the public mobile site. Can I get help with this?
Plan
I ran out of datai purchased an add-on that i never saw added so 2 weeks ago i opted for an upgrade to my plan to take effect on renewalwell today is renewal and my previous is still in effect and paid for without the upgrade
Resolved! order new sim but do not get any order number
i ordered a new sim on 22 Sep and my payment got deducted and neither receive any order number or tracking number so that i can track my order nor i get my sim.
Resolved! incoming calls going straight to voicemail without ringing
Hey, guys, am I the only one having this issue? incoming calls going straight to voicemail without ringing it was the issue back then when I just started with Public Mobile 2 years ago. I tried everything I could;making sure to turn off "do not distu...
refer a friend $10
Hello, I refered friend and I haven't received $10.How long it will take ? Or why I didn't receive?
Loging in
I can’t seem to log in and it says my email or password is wrong but I’ve reset the password and I know my email is right but it still doesn’t work.
Canada-US $50 plan, Roaming
Will I need to purchase a US Roaming add-on if I have the $50 Canada-US plan?
Transfer
Is there any way to get hold of a agent? Been trying to transfer my old number from Koodo but just getting errors
5G Canada US
I am traveling to the US tomorrow. I just purchased the subscription with 5G for Canada and the US. (my regular subscription with an add-on doesn't work in the US because it's only 3G). Will I be able to text, phone and use roaming while I'm in th...
Resolved! Help remove the add-on
Hi, I'm new to the service and purchased an add-on for international minutes. I don't see an option to remove or cancel the add-on. Kindly help! I'd like to remove the add-on and I haven't used any of it yet.@CS_Agent
Us roaming
Does my plan that includes unlimited international calls mean i can use while I am in the usa
VOICEMAIL
cannot retrieve voicemail from my phone. It always says call failed
Resolved! had to replace phone - new phone gets no data on cell network
Hi there.My new unexpectedly-required phone sends + receives texts and phone calls and wifi works correctly, but no data works to/from the cell network. It says it's connected but the phone's (android 12) 'about system' shows that the phone has no IP...
Resolved! Add-on: US Roam-Talk Txt 3 GB Data
Hi, I’m travelling to the US and am about to purchase US Roam-Talk Txt 3 GB Data(15d) for $30. My current plan is 20 GB with unlimited Canadian talk and text, unlimited international text and picture messaging. I just want to confirm what will be inc...
No calling or texting
Please help this is the third time I have had to reach out about this issue within the last month and you have taken my money and not resolved the issue and I am again without service. My calling and texting is not working. I can call a number but th...
