Community

Resolved! Hotspot

My phone says to contact public mobile to activate hotspot on my device. How do I do this?

Resolved! SIM card

My phone broke so I bought another phone. I also bought another SIM card from public mobile to go with the new phone. I can’t seem to change the SIM card number on my account. I NEED HELP!

Resolved! 15 Day USA Roaming

The information given on this website conflicts with itself.  Under 10 Day USA Roaming, it talks about 15 days.  I would like 15 -20 days of talk and 1 GB data.  Do they have that plan and if so what is the fastest way to purchase it?  Do I have to p...

Resolved! Mobile bill

I need my mobile bill that it shows my full name and my physical address and my account number 

Resolved! Active account, but no service

Hi. I have confirmed that my account is active but I can’t make calls or receive them. Can you help? 

Resolved! Help Payment

How do I get help from Public Mobile. All I get is the same answer; which is not answer at all. Why was my service cut off March 6th? I had an automatic payment plan. So i made a payment and now they have charged me twice

Resolved! My service is not working

My  service is not working. I paid $45 at February 6th for 15GB, but I could only use 1GB and I couldn't call anyone even though it's suppose to be unlimited calls. I paid $28 at March 8th and my service is still not working. I can't call anyone. 

Resolved! How can I sign in to my account?

It keeps reverting to my wife's account on our computer. It says improper email or password and won't allow me to create/reset password. 

Resolved! Problems w Account Migration

Hi all, I recently migrated my phone number from FIZZ. I tried to migrate using my IMEI number. But I got a text message notifying me that it was incorrect, right now my phone number seems to be in limbo. What's the easiest way to contact support to ...

Resolved! MMS Messages Selective Delivery

Hi There, I am a member of a volunteer fire department. We use an app that sends out alerts for emergencies via mms text messages. I have for years used this feature with no problems.  Recently, i was added to a distribution list for multiple fire de...

Resolved! My account

I have reset my password 3 times and each time I still have not been able to access my account

Resolved! My account

Activated my phone at a retail store... need to set up an account

Resolved! Account Status is Active but its not working on my phone

I paid my plan (40$) and it went through and it says my account is active and good to go but i cant make any calls or dont have any data? whats the issue here?

Resolved! Changing plans from 3G to 4G

When I change my plan from 3G to 4G on the next renewal date, Do I loose all my Rewards and promo Add-ons?

Resolved! Acc

I created an account with public mobile for my mother. My credit card expired. I need to re enter it so her service will work. But i cant remember the email or password we used. Why cant i just speak to an agent on the phone please help 

Resolved! How do I reset my pin number

Resolved! Account number

I need to find out my account number