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Remembering @computergeek541

Dear Community, We have some sad news to share today. We have learned that our Oracle and friend, @computergeek541, passed away suddenly on the morning of April 29, 2026. An active community member for the past decade, he was passionate about helping...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

IT is a million years behind

I use my phone for work and there's a lot of people that haven't been able to get ahold of me. It's extremely inconvenient. I keep getting the excuse that "IT" is backed up. But seriously? What kind of service is this??? The IT issue they have is jus...

Stop prepaid payments

I have recently switched to a different cell phone carrier. How do I stop my preauthorized payments?

Snowbird plan

Hi,The US service from the “snowbird plan” is very frustrating: DATA, text and voice. I.e. travelling to Leominster MA, DATA might work, voice doesn't and vis versa as going through the states via hwy 95. Changing networks from auto, T-Mobile and AT&...

ESIM not working

I've been sent 2 ESIMS, neither are pairing with my Iphone 12 mini, I moved my phone number from Koodo ...i am a small business and my phone has been on SOS all day. This has been incredibly frustrating and difficult, I've had this phone number for o...

Resolved! Need an Agent to Help me with a Pro-Rated Refund Please

Hi,I joined Public Mobile in mid-June and spent 15 days, but was not happy with the service as I wasn't able to use the internet in two buildings, which forced me to leave for another provider. I signed up for the 39GB/$20 plan, so I was charged $44....

Resolved! Number transfer not successful, but works fine.

I received a call telling me that my number was not successful tranfered, but I can make or receive phone calls. I recently received a call from telus, asking for my IMEI, and I suppose to receive a conformation from fido afterwards? But I did not, c...

to enable personal hotspot on this account please contact public mobile

why would tethering not be enabled on my phone? we have 4 actiavted 2 teens, my wife and myself. why would i be the only one thats being told to contact to tether?

I can not buy a plan because of an error on the site

I get this message when I try to buy any plan "WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST. This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)"going back and trying again does not work

Resolved! Activation error - We encountered an error processing your request.

I have PAID for Public Mobile, $10 for the SIM card and 39.00 for a month of service, and yet, when I try to activate, I get this error, with no options as to how to troubleshoot.Please advise.

Need eSIM

How do I get an eSIM for my new iPhone14 - replacing my iPhone X which I am currently using for Publicmobile service

How can I disable voicemail function?

I don’t need voicemail function, it eats my limited call miniutes when I miss calls that go to voicemails.

Double billed

The message says to contact a customer service agent. Since im new. How do 8 do tha5?

Resolved! Traveling abroad locked out of account due to two factor authentication

I am traveling abroad in Europe and I am locked out of my public mobile account.There is no public mobile roaming service available in Europe. So:I cannot receive a text message for two factor authentication.I cannot forward my phone number to anothe...

Resolved! New SIM not a week old suddenly stopped working

Lost my phone about 2 weeks ago and got a new one along with ordering a new sim from PM. Installed it, registered it and got my account off lost/stolen mode and all was well. After going through the new phone I realized it was defective. The biometri...

Loyalty Program

I love the Public Mobile rewards program and the many opportunities to earn rewards in many different ways! Glad to be a loyal customer of Public Mobile.

Cannot call a 343 number from PM phone

I cannot call a 343 number, which is the new Ottawa area code. I get a message telling me to check the number and try again. The number is valid, and they can call me. My wife, whose phone is also with PM, has the same problem. We both have 613 numbe...

Setting up an account

I am on step 3 of the activation. I paid for a monthly service, put the sim in the slot of my iPhone but when I get to the part in the Public Mobile app when I say I have a sim I get unable to display page error. Do I have to do something on my iPhon...

Resolved! I NEED TO TALK TO AN AGENT

Hello, I need to talk to an agent/tech advisor. I'm trying to activate my account and am having issues. Please help.

Resolved! Unable to sign in my account.

Previously, I had an account under email xxxxx@Yahoo.com, phone number 6xxxxxxxxx which is already disabled due to inactivity.Now I have registered a new number 613xxxxxxx under the same email xxxxxx@Yahoo.com, which sent a confirmation code to the o...

My phone number is calling random people...

Hi thereI am getting numerous people (not contacts of mine) calling me saying I just called them. Is something wrong with my sim or is a scammer using my phone number to spoof call people? Either way, what can I do about this? ThanksBen

Resolved! US roaming package.

While purchasing a US roaming package it indicates it is "For 10-15 Days only" at the top and 15 day at the line item.Is it 10 or 15 days.... It is important as there is a huge difference between 10 and 15.... which is 5...

Rewards vs points

As I sit here, I wonder if it's better to stay on the legacy system or move to the rewards program. If anyone has any ideas, please excuse my lateness in asking. But, I'm finding it hard to believe that transitioning is a good idea.Naepalm

Resolved! Help me

So I set my dad up with PM and he lost access to his email so I switched it to mine but then his whole account just went missing his phone was cutoff saying the payment didn’t go through that my card was expired but it comes off of my card and my car...

Cell Phone is displaying SOS message

I brought my son over to PM and last night he told me his cell phone (Apple) is displaying this SOS message andhis phone is locked, he can't use it. He said he was trying to do a SIM Pin and the phone got locked. He says he needs a PUK code to unlock...

auto renew

you changed things..now how to enable auto renew?

Unauthorized money withdrawals

On July 6 and July 9 a total of 207 dollars was taken off my Visa without authorization. My plan is 48 dollars a month which is automatically taken off my Visa. So I am not sure why this has happened.

ESIM DIDNT WORK

ESim didn’t work to transfer my existing freedom mobile number help.

registered eSIM, but phone did not work.

I have chose the plan with eSIM. However, my phone cannot download the PM app, becasue the phone is regiested in China not Canada. I purchased one phsical SIM card. Can I trafer it to the phisical SIM? BTW, I have not sucessfully open the new line. C...

Can't log in

Hi,I can't log in to my account (under the email heer.ashley@gmail.com) because it is sending the ID confirmation pin to (I believe) the number that was on the sim card before my current number was ported over.

Awhile back there was a concern of having a surcharge for using a credit card at Public Mobile.

Today I discovered that I was NOT surcharged on my Telus bill. So it appears it won't happen. Read here. For me, it was another nail in Telus's coffin for me to leave Telus.

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