Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
The Public Mobile Help Article titled "Choosing Or Transferring A Phone Number During Activation" states "You can also select the option to customize the last 4 digits of your number. Note that you can change your phone number up to 4 times every 30 ...
Calls from my friend's phone going striaght to his voice mail - Is there a way to fix this?
2 hours later here is what I figured out…Open Settings on your phone (swipe down twice and hit the gear icon for Settings)Follow this path:Settings - More… (Airplane mode, Tethering, VPN) – Cellular Networks – Access Point Names (APN)Once in APN hit ...
I just got a CPO Pixel 5 from Public. Hardware is great, no issue there. However, whenever I have an app that offers signing in by phone number, I get shown this number, which is not mine. I do not have this number associated with my Google accounts ...
Hi all! I have been encountering this strange issue since yesterday, the incoming calls are getting dropped-off in every 45-50 seconds.Could anyone suggest a resolution to this problem?Thank you!
how do I remove an addon
Hello, I recently purchased a sim and activated it with a request to transfer my old number. The service was pay as you go. I have completed everything and it shows the number as registered but can only make outgoing calls. It has been 24 hours now a...
See here....I chose close to me..
How do I change to paperless billing, or am I already paperless?
Phone not working cannot get into account passwords are not working need to update credit card expiry date
How do i know what network i am on?
I want to switch cell phone providers, however I want to keep the same number. What info do I need to make sure I can keep the same phone number?
I want to change my $35 plan to $40 plan for Nov 1st. 2021 at the end of October please
I usually do not answer calls from unknown numbers being aware of spoofed number from telemarketers. If I do not do that, call in most cases goes to voice mail creating additional work to delete it.So I decided to start answering these calls as then ...
forgot my email to do self service
A family member is getting close to signing up to PM, but she still has a balance with the previous provider in a 'Pay As You Go' account. Obviously, she wishes to consume that balance before starting her subscription to PM. She, therefore, wishes a ...
I can’t log in to self serve
Hi, I changed my plan from $40 to $50 for the month of September. In my bank account, I see I was deducted for both the amounts on 20th September. Could you please let me know how I can get a refund of one of it ? Thanks
I was sent a text telling me I had used 75% of my data. When I logged in to verify it showed I had used less than 25%. What's going on?
Sep 22/21 I received these icons on my phone and I don't know what they relate to - the triangle with the exclamation mark on it, and a question mark beside blank bars.- The triangle says "Android System" Data usage warning .The question mark says "S...
i can't access my self serve, because i seem to have forgotten my password and the answer to my security question. I need help , Can someone please assist in getting my account back so that i can Access my account online Please and Thanks.
I tried adding Public Mobile APN settings with my old sim card in. The saved APN setting disappeared sometimes. I also had the issues setting MMS port, MMC and MNC. These values got changed after I hit "save" button. My cell phone model is Samsung No...
I just spent 2 hrs setting up new sim and new number cuz my other 2 accounts 1 stolen phone has $30 in that account other one just put $50 on Sunday and today new phone new sim new number took $45 off prepaid and saying dosent recognize sim or phone ...
I forgot my Sim card pin code. Need help
how do i get to the self serve acct
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