Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, I am looking to upgrade my current plan of 3G speed to 4G speed. Everything else is staying the same. I currently have auto pay and loyalty discounts. Will I lose any of these for upgrading my plan?
I tried to increase the number of In-Canada minutes from a current number of 100 to 500 by purchasing an Add-On. My credit card was charged but the number of minutes shown on my account is still 100. Why?
Need a PUK number so that I can unlock my number from previous carrier
I had set up a self serve account using one email address. I went to change that email address, but realized i had to make an account in the community. I used my new e mail address to create that. I found out after the self serve and the community ad...
hi i need someone to send text to virgin to port my number - its been a bad experience so far with public - getting some one to help is impossiblewho can help me with this issue
Greetings, I bought a roaming package Unlimited Text-Talk-Data 250MB (10-day). I'm in Seaside OR, so really not in the middle of nowhere where, so there is network. But whenever I try to text someone it says '' No signal found for mobile networks'' a...
I am new to Public Mobile and have just activated my SIM however I have no service and the phone says unregistered SIM. I have had a number of suggestions from a customer support agent but nothing worked. The agent has sent my problem on to a higher ...
phone number and voice mail no longer work. all paid up. didn't use up minutes.
I have a iPhone 6 and lately I can't receive messages from other Users (primarily other iPhone users). I have no issues sending out photos to anyone, but can't receive them. Most texts go through but I do have some issues receiving some messages (i...
I have two referrals and loyalty rewards. I found all of them gone. It has been reset with resetting password/account.Who should I contact to? Customer services? Advise please,Thanks,
I am trying to change my phone number so that it can connect to my apartment’s intercom system. It needs to be a local number, and as it stands, it is not. I live in Langley and cannot find Langley in the drop down menu for selecting a new phone nu...
Under 'Usage History' it shows Outgoing/Incoming SMS and phone calls. I have yet to text anyone using this phone number, yet there is an entire list of outgoing SMS from my number. Also, my phone is set to monitor data and I've only used 1.14MB, yet ...
Hello i would like to change my email address for my account, how can i do that?Thank you.
Is call forwarding included in the slim $13/month plan?
When I am away from the phone it takes ten rings before going to voicemail. Can this be changed to four?
I was bored so I did some Speedtests, and to my surprise, I clocked over 50-70 Mbps download and 20-35 Mbps upload. I have included some screenshots. My current plan is the $35 3 GB + 2 GB permanent bonus data.
I was on a grandfathered $50 plan and I changed to the $15 plan. Immediately afterwards I realized that I'm going to need unlimited calling so I'd like to upgrade my plan to a $25 plan but I'm not willing to pay $40 for a $25 plan. Is there any pro...
I didn’t receive the sign up bonus. I signed up in April 2022
Hi,I am not able to add international long distance add on. I tried several times through myaccount.publicmobile.ca. It says "opps.."Please assist. Thanks,
Looking to have a phone disconnected
Does new $15 plan include 250 mb of data plus autopay bonus 250 mb
I have 2 holyday special 500min international calling, both unused, and now i need to call to the USA, but it keeps saying that the phone number is not available in my area... why? area code is 844
Recently, I have recommended Public Mobile to three people who were transitioning from other carriers. The problem is, it seems that SIM cards are only available online... they are no longer available for purchase locally! Most people will not wai...
Hi, ever since yesterday my account is saying it's active but I cannot make or receive phone calls or texts
I am activating my sim card but it's stuck on step 3 which is linking your chosen plan to your account. It's been 30 minutes and I'm not sure if it should be taking that long. I'm scared to refresh the page and redo the process because they already c...
I am trying to by a certified pre-owned phone and when I get to the part to put in my email or login as an existing customer it tells me that my email or password is incorrect. I can login to my account and community with my passwords, but not when t...
Good Morning! I received a text from Public Mobile this morning saying that I had used 100% of my data. After going to check in My Account, it seems that my dashboard for data usage hasn't updated? I also had an extra 2GB as a promotional plan, it se...
Porting didn’t complete. I didn’t receive the message for confirming porting. Now my number with both services are active.
Do you want my money or not
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