Get Support

Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Porting a number from Lucky Mobile

I made an account for my niece with a new number on Public Mobile in early September to get the 2 gig bonus.This evening October 21 I went on the account and ported her Lucky Mobile number over as a changing of number. Now her number is transferred a...

Resolved! Porting My number from Bell

I have just joined Public Mobile and tried to port my number from Bell but I received a messsage that there was a problem and someone fromPublic Mobile would contact me. I now realized I used my wrong Bell account number for verification ( I used by ...

Can't login to top up my account

Hey there, just wondering why I can't access my account to do a top up. It says the page can no longer be accessed. Thanks.

Resolved! Message says welcome to USA

I just received a message welcoming me to USA and informing me to add roaming although I am not in nor near the USA.How would it pick up USA towers? And will I be charged for this somehow?

Sim card

Sim arrived damaged how do I get another sent to me? I was told I was getting an extra. Only 1 arrived

Resolved! Unable to login

Haven't been able to login for quite sometime. Almost immediately after the login page loads an error message appears under the password box. It looks like script/code that would be part of the backend of the website. This is without entering any log...

Resolved! How to suspend an account and reactivate for vacation

HiCurrently on autopay and my account renews on the 15th of every month.Planning on snowbirding early December to March. How do I SPECIFICALLY suspend my account and reactivate (within 90 days) to ensure that I do not lose my phone number. I need ver...

Resolved! Forgot self serve email and password

I forgot my self serve email password

Resolved! Out of data but why can’t I text?

My plan is 2gb data on a 3g network. It’s up in two days but I’m out of data. Unless I’m in WiFi I cant send or receive a text. Why? My plan says unlimited text, picture messaging and calling. I understand not being able to use apps that need interne...

Resolved! My rewards vs Public points

Hi, I'm currently on "My rewards" on the 3G plan, but I notice I can switch to the 4G plan for the same price ($40). My question is this ... if I switch to the 4G plan, will my reward plan switch to "Public Points"? I'm currently getting $6 off per m...

Resolved! How to stop the plan when out of Canada

I have $25 plan since last 3 years and I am earning loyalty rewards. How do I stop paying when I am away for 6 weeks? Will stopping plan affect my future rewards?

Resolved! Porting

I tried porting from Rogers. When I answered the SMS text with their SIM it did not go through. I switched to Public Mobile SIM and was able to respond. They never got it and my account is still open, my PM plan only half working. I do not have the R...

Resolved! Account

I'm still getting billed for a temporary phone account that I'm no longer using, as I was able to get my old phone number back.

Resolved! How to stop using the Public mobile sim?

Hello Guys,Hope you are well. After updating my mobile ,public sim is not working at well. So I want to switch from public sim to another sim. Can anyone please tell how will i stop using the sim?

Resolved! Porting issue

Hi there, I'm trying to port(transfer) my number from public mobile to freedom. I switched to freedom because they have a recent promotion for a plan I like. During the port process, I provided the wrong public mobile account number. I was able to sw...

Resolved! screen flicker

I just bought an iphone 8plus from public mobile and setup an acccount, but the screen on my new phone is flickering - will work for a few minutes and then start flickering so it is unusable. Tried rebooting and a software update, but it doesn't seem...

Cant send pics in text

Help

Strange Data Usage Occuring at around 12:28 am over the course of the last few days

Hi,I received a notification stating that I had reached 95% of my data limit. I checked my account and noticed that there is a strange data usage happening at around 12:24 to 12:28 am.Oct 15 33.35 MB at 12:28 amOct 16 126.62 MB at 12:24 amOct 17 2.44...

Incoming Call Identified as Another From Contact List

Expecting a call. I had two of these contacts in my Contact List. Contact information was correct for each person.Incoming call identified as another from my Contact List. Why? Attempted resolve strategiesrestarted cellchecked Caller ID was onReviewe...

Sigh in

I still keep unable sigh in to my account. Even I tried close every windows about public mobile, use the computer and wait for use the computer service next day. Shows email or password is incorrect, try later. Need help for renew the credit card exp...

Resolved! Roaming in the US with 3g

Hi I would like to know if anyone has used roaming in the US recently as I understand they are removing their 3g networks, and I will be in California - Arizona - and Nevada next month and would like to know if it will work for me?Thanks

Texting Issue

Hello, So my daughters phone currently is unable to text my phone number for some reason. Would there be a specific reason for this? Her phone is the one with public mobile and mine is with another company my work pays for.

Feedback: Ways to get a SIM card changed, wasted a trip to the store

Hi,I wanted to transfer my son's phone to PM and so need a SIM. According to this page: https://www.publicmobile.ca/en/qc/store-locator, it says:Need your SIM today? Find a participating TELUS or Koodo store near you to buy a Public Mobile SIM card t...

Resolved! Asus Zenfone 9 Global Version

Because I'm struggling to find a way to get a Canada/US version, I am looking to purchase the global version of the Asus Zenfone 9. https://www.amazon.com/Asus-Zenfone-128GB-Factory-Unlocked/dp/B0B87DNLKG/ref=sr_1_4?crid=2866LMK340S9Z&keywords=asus+z...

Cannot login

Hi I'm trying to pay for my plan and I cannot login to public mobile. When I enter my username and password and click login it tells me the page is no longer available? Please help

Is the Public Mobile website not working properly?

I can't seem to access my account. Whenever I enter my information and hit "sign in" the website takes me right back to the sign in page. Anyone else experiencing this?

Resolved! Unable to login after multiple successful password resets.

So I m having a bit of an issue, my phone was cut off yesterday because I forgot to input my new CC details when I changed my CC, my fault. When I went to log in yesterday I realized I forgot my Public Mobile account password, so I did a password res...

Resolved! I was not given autopay and loyalty rewards last pay period. Why would that be?

Resolved! ADDON-200 MB Data not showing in My account

I've redeemed 5 points for ADDON-200 MB Data and i received a confirmation e-mail on October 19 that it might take 24 hours for it to take effect. I haven't used my data since then as it was turned off and am using wifi only. Checked my account today...