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New plan to up grade to 4G from 3G

Dino99
Great Neighbour / Super Voisin

I paid my monthly account for the 3G plan on Sept 24, 2023 but then on October 5, 2023 I bought the new plan 4G (add on). There is an over payment for partial month I had paid on Sept, 24, 2023. Will there be a credit to my account?

3 REPLIES 3

hTideGnow
Mayor / Maire

@Dino99 

you used "Change Now" option?  PM will start the new plan if that is the button you pressed.  With the old cycle, there is no partial refund since PM is prepaid carrier

 

JRod
Deputy Mayor / Adjoint au Maire

@Dino99 

No, there will be no refund for the original amount. Public Mobile is prepaid and offers no pro-rated refunds for any service that you don’t use. In this case as your plan already renewed, you should have scheduled the plan change to happen on your next renewal. That way you wouldn’t have lost money on the service you already paid for. 

hairbag1
Mayor / Maire

@Dino99 

if you opt to upgrade in mid cycle...you pay the full amount but sacrifice whatever is left in old plan...and no pro-rated plan.

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