Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why is my data not working when I’m not near wifi ?
Hi I need assistance in processing a refund - I am unable to transfer my number to public.
I can't login because I don't have the phone or sim. This account was supposed to be for a few months. It is still billing me and I can't login without the phone.
Just signed on with PM however I got a text message saying they’re having troubles transferring my number.
Much rather keep my rewards, obviously
Not receiving 6 digit code on Samsung s20 fe? Just switched over.
I keep getting a request to transfer my provider for my Sim, but I didn’t request a transfer.
I have Samsung flip 3.Tried esim method, but I am stuck at step 6.'Subscription not activatedsomething did go right while activating your subscription.'I can't do anything through my phone. 'Contact us' just links to empty browser window, so can't ge...
I requested a transfer from Freedom. My line with freedom is still active and my number is on both public and freedom somehow. When I dial/text from either public or freedom, it shows my original number. I don’t think the transfer has gone through su...
Looking to port to Freedom for the 34$ CAN-US 50GB plan, as we do lots of cross border travel. Will Public price match for existing customers? The 34$ 50GB CAN-US plan appears to only be available for new customers.
Is anyone seeing an option for 90 day plans for the new Canada-US promo plans? It says on the subscription plan page: "Choose the speed and subscription that's right for you. Save more with a 90-day subscription" but when I select the 40$ plan, it do...
For the last two days my iPhone shows SOS. Billed pay and no payment issueReset the network and restarted the phone a few times Phone: iPhone 12 mini
Hi,I've been trying to switch to the $40 for 75GB CAN-US plan that was just recently made available. I went through the process, chose the plan, then on the final page chose change on renewal, and then the button changed to say 'loading' (I think) wi...
HelloWhen I request a subscription change to the new US Canada plan, it doesnt say that the data covers US Canada just like the main website says. See what it shows for me vs the main website Has anyone confirmed its US canada included ?Thanks
When I payed my overdue bill I had to put in my sim card number which said it was invalid for whatever reason even though I was just using it like 2 weeks ago. So I hit esim to see if that would work and now on stuck in the activation screen that jus...
I just did this.... I think. but when I look at the new plan it gives on my next renewal, it does not show USA... how do I check?
Hello everyone, this is my first post on here. I wanted to ask a specific question about my situation and was hoping to get some answers from anyone here with experience. I currently take the via rail for work between the london-toronto corridor and ...
I've asked about switching my current plan to the new $35 Can/US one and the agent said they can but I'll need to do a manual payment.I've searched through the payment options on my account and I just see a tick box for subscribed or unsubscribe?If s...
Attempted to port out my number, but receiving an error message that my number is inactive. I haven’t cancelled my service and my Sim and number is fully active on my end. What potential issue could there be?
I just switched to public 5 days ago for the promotional $34 50GB plan for 90 days but just today, public started offering the same thing with US included. How do I go about changing this over?! I understand it’s for new activations but I just signed...
Hi, I’m a new customer and ported my number over to public mobile. I haven’t gotten the port request text message yet despite doing it 24 hours ago. I’ve created a ticket as well and that hasn’t done anything either. How do I get this up and running?...
Hello, I am unable to renew my monthly plan. It is telling me payment didn’t go through but when I go to pay online the option to pay for the plan does not show up anymore. When attempting to switch plans or find a new way to pay for a plan I cannot ...
How to reinitiate number transfer, if I have missed the previous 90min authorization text message.
when I set up my account last night it looked like everything went though and then it said I had to wait for the esim to start working. After an hour it said esim activation failed and I should Contact support.I tried using the QR code that came in m...
I bought an ESIM yesterday, download it and I waited 5 hours to see if it worked but today I have no service. it’s like the ESIM didn’t download properly… So I deleted the ESIM and I was wondering what do I do now since the QR code don’t seems to be ...
my SIM 2 can't receive SMSs, as the phone keeps sending me notifications that the SIM card is full, and yet the phone still has a lot of memory, how can i change my SIM 2 SMS storage to phone storage?
Hi,Hope all is well! I would like to switch my plan to the $34/month 50 GB within Canada and US Data at 5G SpeedThanks,Corey
I just signed up for Public Mobile. I wanted to switch providers upon getting a new phone, and I thought it would be easier and save money to get an e-sim. I signed up (using my old phone, because i couldn't proceed to download the app on new phone w...
Getting Subscription Not activated after trying to set up e-sim. When clicking Get Support I get directed to sign-in to open a ticket I get a blank screen.
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