Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I know there are no plans for Jamaica from Public Mobile and I can purchase a temporary sim once there. But how does an Esim work if my phone is compatible? Is this something loaded to my phone some how electronically? Will I have my same phone...
I have sent my referral code to two friends who signed up in the last month. Neither they nor I received the $10 from the referral.How long does it typically take? I haven't referred someone since PM changed to the new rewards system last year
i need to get into my account to change credit card information. My bill has not been paid sinse october of 2024. i did not release my credit card information had changed and now i would like to get my bill paid up and phone back operational but i ...
I'm trying to cancel my account. I see the steps to do so but it's not working. When I sign in, I click My Account and the options for payment or my subscriptions is not loading. It just shows me the promos going on. Please help.
Hi All, Wondering who I contact to resolve this - I ported to PM a couple of months ago but I first got a new number, then transferred my number after my account was successfully activated. Now when I try to log into my PM account and it asks me to c...
I requested a subscription upgrade “at billing date” in December in order to take advantage if the “till Jan 6th” deal. I clearly remember doing so as I upgraded the credit card information and paid for a 3 month plan as I saved a few dollars doing ...
Hey,I used my rewards to “purchase” the US Unlimited talk and Text & 3GB data for 15 days add on and when I got to the states, the talk and text are working just fine but I the data isn’t working and I don’t understand why, or how to get it to work. ...
I'm having issues with my port. It has taken longer than 5 hours and I'm very worried I won't be available during regular business hours tomorrow to receive work calls and texts. The transfer was initiated in the afternoon at 1:12PM and it's current ...
Hi All,I signed up for public mobile 2 days ago - sadly realized I no longer need it at the moment. I'm trying to remove my payment information so I don't get charged, but I can't find where I can do so. Because I never activated my account, I don't ...
I currently have the $35 50GB plan. 50GB Data within Canada, the US and Mexico at 5G SpeedUnlimited Canada, US and Mexico wide minutes and messaging plus unlimited international text and picture messagingCalling Features: Call Display, Voicemail, C...
I ordered a physical SIM card from Public Mobile nearly three weeks ago, but it still hasn’t arrived. I understand that shipping usually takes 5–7 business days, but this delay seems unusually long.Additionally, every time I log into my account, I’m ...
hi, I just transferred my number from telus to public mobile, it shows successful as i answered YES after received message from telus to transfer phone number to public mobile, unfortunately i could not receive verification code when i tried to log i...
I have no idea what is going on but I've decided to port my old number to public mobile's already activated account. Everything went well, until I received the YES/NO text from my old provider (Freedom). I replied with YES thinking that everything i...
My phone has been stuck in SOS mode since I ported in my phone number from Telus to PM. The PM app was going through the transfer and setting up my eSIM when I got the text message from Telus asking if I’d like to transfer my phone number. Before I c...
Public application will not load so esim setup is not possible. Not a great customer experience frankly its a joke
My dad—who's not very tech savvy and doesn't have Wi-Fi/home internet—recently switched to Public and got his SIM card in the mail. After installing (he assures me correctly), he tried logging into his Public account but got locked out. I'm assuming ...
On December 27 morning. I've updated my payment with a new plan. In the afternoon, I have found out another more suitable plan for me . Then I made a change to the latest new plan with a new payment. And today, January 05. I found out I got 2 times c...
Hello,I'm looking for help from a customer service agent to log into my account. I cannot recall the email address I used to register the account, and I am unable to access the verification links or security codes required to reset my login credenti...
Been trying for 2 days to port a number, or whatever it takes to public from Tiny, cs has been working diligently on here but is telling me my 2 iemis from the phone that the tiny account sim was using, and the public sim one I have in which is the s...
I am currently on the $34 plan. I want to subscribe to the $29 20gb CAN/US/MEX Data Plan but I do not see this option on the subscription page.
I noticed there are no longer low data plans. I think the lowest is 20GB for $30. Will they ever be back?Thank you, Nicole
I lost my sim card traveling in Europe . What's the procedure to get a new one and attach my account to the new sim?Thanks
Cannot go to Manage Subscription to unsusbscribe. Will not allow toggle to be moved to Left to unsubscribe
Hello,I was on the $35 CAN US 5G unlimited plan. Then early December I was able to switch to the $29 US-CAN 4G plan. When I confirmed the switch, the web page provide 2 options - switch that day or when the billing cycle resumes in early January. I c...
No respohse 24 hrs after ticket was submitted. How do I find out what's happening?
Hi, I have a question re: data usage. So I upgraded recently (Dec 27) to the $35.00/ month Can/US/Mexico w/ 75GB of data which is great! My question is for many years with other providers as well as Public I had 10GB packages. I rarely if ever use...
Cancel account
Hi, I switched to this plan from a 50Gb Public Mobile plan, but noticed that I did not get the 1000 Long Distance minutes on the account. Why? Does the long distance minutes not apply to existing customers? Thanks!
Hello - there is something wrong with my account. It has been put on hold even though I am on auto-pay and when I try to make a payment to reactivate my account it says there is an error. I would like to talk to someone to resolve the issue, please.
Hello,I'm a new subscriber to public mobile. I recently joined on the Canada USA Mexico plan and it is now $16 cheaper per month. I feel like public mobile should allow me to price adjust since I'm a new user. The boxing Day special ends tomorrow, Ja...
