data doesn't work since I transferred to public mobile

[Susie5630]

I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data).  My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. 

I did....
Removed Bell SIM card
Turn on and off my phone 
Turn on and off Cellular Data
Turn on and off airplane mode
Reset network settings

But still, I cannot use the data.
I made a ticket to the customer center, but I haven't heard yet. 
It's been 5 days, and very frustrating!!
Does anyone have any advice to solve this issue?

[CS_Agent]

Happy to hear and to assist 🙂

Welcome to Public Mobile!

Tony

[Susie5630]

Thank you everyone for your reply!! Unfortunately, none of the trabul shooting methods worked.
I talked to CS and ended up installing a new eSIM. I can use the data now!!🎊

[CSA_PM]

Hi @ Susie5630,

I sent you a private message. You can view and reply to it by accessing this link: https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

[Chalupa_Batman]

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@Susie5630 wrote:

I transferred my number from Bell to Public Mobile on September 30. Since then, I can call, but I cannot use the internet (I can use WIFI but not data).  My Phone is an iPhone, I have a 6GB plan. I see 5G sign on my homescreen. 

I did....
Removed Bell SIM card
Turn on and off my phone 
Turn on and off Cellular Data
Turn on and off airplane mode
Reset network settings

But still, I cannot use the data.
I made a ticket to the customer center, but I haven't heard yet. 
It's been 5 days, and very frustrating!!
Does anyone have any advice to solve this issue?

---

Hello @Susie5630 

Go to your Inbox, send in another ticket and ask for a follow up. Not sure what's going on with PM but there have been several complaints that CS Agents aren't replying to people.

If you’re unable to log in to your account, please use this direct link to reach out to a CS Agent.

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

A Customer Service Agent will reply to your community inbox here:

https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

During business hours (9 AM-10 PM EST) you can expect a response within 30 minutes, but it may be longer depending on current volumes.

[softech]

@Susie5630 

first, disable or delete those non PM sim (eSIM/Physical sim). 
If the non-PM sim is physical, remove it.  If the non-PM sim is an esim, disable that old esim on Settings->Celluar ,  set as Secondary and turn off "Turn on this line" for this non-PM esim, then make sure PM sim is set as Primary and enabled with "Turn on this line"

Then reboot the phone and click Reset All Networks on your phone and it will work.  (Please note that Reset all Networks will also erase your saved Wifi and Bluetooth connections, but you just need to add them back after). Also, it is possible you have to reset it multiple times for it to work.

if it still does not work, open ticket with PM by private message CS Agent using this link:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437
**Monitor your Community inbox (envelope icon on the top right) after ticket submitted, CS Agent will reply to you there will reply to you there