Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Would be nice if you got additional rewards for having multiple family members on public plans or an additional discount
why am I getting an additional charge of $10.5 per month?
I switched to Public on December 31st using an eSIM and transferring my phone number from Bell to use with Public. Doing this, my phone number has been stuck on "verifying" through imessage and facetime. It has been a few days now and I have tried ev...
Hello! I’ve just activated a new Public Mobile plan. I chose to port over my number from Freedom Mobile. Also I chose to the eSIM option. After receiving a text from Freedom to authorize transfer, I said YES, and now I no longer have cell service wi...
I have been billed for something I did not order.. how to I get this fixed?
I have a current subscription, and payment is up to date. But I have no service. How can I restore service?
My son and I had the same plan which the mobile service and data can be used in both CAD and US. However, it turned out that his mobile/data didn't work when we went to US. Please let me know who I can contact for help.
When switching to PM from another provider, we can keep our old number by PORTING, correct? and this gets done when activating or after? Can I just use my existing sim card from my current phone that is unlocked or do I have to purchase a sim card fr...
I asked for my PUK code last week. Still no answer. I appreciate that it's a holiday but should it take 7 days?
I purchased the US Roaming add on December 29, 2024 and did not receive service. There are funds in my account and I have tried all the chat options, contacted customer support agent and posted my questions. It has been over 3 days I need an agent to...
I would like to change my subscription to the 75GB Can/USA/Mexico for $35/month being offered to new subscribers. Have tried to do so to no avail. Sent a ticket into PM a few days ago and still have no reply. Surely a loyal existing customer deserves...
I am already a subscriber ($34/month) but I’d like to change plans to include Mexico calling — there is currently a $29 plan available only to new subscribers. Instead of leaving public for Fido, can I skip that step and just get the $29 plan? I’d li...
New customer. I received message "You have successfully created a new pin" I did not create one. I would at least like to change it in case I did something inadvertently. How do I do that?
I had ordered a new sim card and have waiting a few days now for it to come. I believe they tried coming twice now but i never know when they are coming to deliver the sim card. I am looking to see if i can add a note on the delivery that in the even...
Yes my eSim works properly.Please proceed to credit my Account ending 1788Thank you
Hello,I recently purchased the 15 day unlimited talk and text option for the US, through rewards, and was curious on how it works. With this plan am I able to call and text people in Canada while I am in the US? Also, my phone is not on the VoLTE whi...
I transferred my number to Public Mobile from Bell and I can’t send or receive text messages and no IMessages as well. I submitted a ticket twice already and still no customer service agent has gotten back to me. So disappointing.
Checking back into my payment history and found that in may 2024 may due date was the 7th now it’s the second not sure how that works since I was with other companies and it’s never changed with them. One month of service should be 31 days or 30 days...
When I joined public mobile I set up 2 phones . mine and my wifes. My works fine with a registerred CC on file , althought my wifes phone does not work anymore. Can anyone help me... please and Thank you.
I thought I had an issue with OTP not sending g to my phone to verify my account. It turns out that after porting my number SMS/imessage/FaceTime do not work. I can get calls in/out and data works. I’ve gone through all the trouble shooting even with...
My mom is not receiving the 6 digit confirmation code to her email (gmail) to log in. We setup her account yesterday and received a code, but i've tried multiple times to login, clicked on resend code multiple times too. No code is being delivered,...
Do un-activated vouchers expire?
I have tried to call a number for a clinic in Halifax and I get check the number. My daughter with a different provider has no issue contacting this medical clinic. Does anyone know why?
I changed phone number from Chatr company, but I lost their eSIM code. Right now I only can call, but I can't receive any messages and phone call from others.
I signed up for a PM subscription on one of the boxing week sales. I initiated a transfer from Bell to PM, but a few minutes later I got a transfer failure notification from Telus (I know PM uses Telus, but now I don't know what to do).I got the firs...
I'm using a US-Canada plan, my phone number is from Canada. When I'm in US, I can't get any verification code message, like adding credit card to my apple wallet or so...
Hi.On a separate device I was using a Public Mobile line. In October 2024 I purchased an eSIM and a new line and was using it without any problems.Today using the same app and account, I purchased another eSIM on another device and asked to transfer ...
When you're asked for the 6 digit code, use the didn't get code/resend code button. Try having the code sent by e-mail. If that isn't an option, you'll need to contact CS_Agent privately.support robot responds with everything ive tried no option l...
Hello,A family member just informed me of the Boxing Day Deals but unfortunately it appears they are gone. I never received any notifications or I would have upgraded. How to get notifications for deals ?Thank youelpa
