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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Customer service never reply

I created 3 tickets 4 days ago but no response . No messages in my account and no emails. I’m a new customer.Is public mobile that bad in their service?

Group MMS issues.

Hi, I've recently moved to Public Mobile. I had a bunch of existing group MMS chats, but whenever I receive a message in them now it creates a new conversation. One of the contacts in this new conversation is my own number, so if I try to respond to ...

Confirm for full acces OTP

Hey, trying to get full access to my account but Public doesnt seem to send me a 6 digit code to my phone.... tried a voice recording and text over 20 times and still nothing is received. Any ideas?

Resolved! Porting question....

So my co-worker wants me to help sign up his wife to PM with the $34 Can/US plan. However I ran out of SIM cards. So if I get him to click on "order free SIM" as her phone won't do eSIM, how does that work with porting over her number? If the SIM car...

Confirm Identity To Transfer

I have downloaded the eSim and confirmed with my old provider to transfer. Now I'm asked for a confirmation code that has been sent to my phone number. The problem is that my phone's Sim is shown as inactive so I can't receive the confirmation code...

Call drops after 15min

Calls drop after 15min of talk no matter who the person I am talking to is. I was suggested to request a new sim from the company. I have not changed my sim for about a decade How to resolve?

voice mail

i accidentally blocked my voice mail number, and have just unblocked it. however my friends cannot leave a message. it just rings and rings and then hangs up

Purchased E-SIM Charges?

I transferred my Virgin plan to Public last night. Althought the app shows that my transfer was completed my phone was on SOS for hours. I had to do the purchase e-sim trick to actually activate my number properly after doing more research which cost...

Charges before activation

My child signed up for a plan with my credit card , she hasn’t got the SIM card in the mail yet to activate . I never approved , will I get charged if I don’t activate ?

Number transfer has not gone thru from Fido to Public. eSim is not working on my iPhone 11, Help!!

Last evening I created an account with Public and paid the money online. The system has not processed my number transfer from Fido to Public. Incoming calls on the Fido have been suspended while I am unable to activate the eSim on my iPhone 11. I nee...

Activation Issues

I have recently subscribed to new promotional plan of $34 50Gb Can-US but while actiavating my accoun in Public Mobile I picked number transfer from Koodo which I think cannot happend until we get a temporary number and then transfer. But now my acti...

I do not get a text to confirm my identity when using app or Web

When i try to log in via App or Web, it kets me a text is sent to confirm my identity. I do not get the text. I am having a hard time loging in Amin

Transfering

I have a digital Sim card. The phone it was on is no longer working, I want to switch it to a different phone. How do I do it

Resolved! Just ported, can't receive calls or get the 6 digit code.

Hey, I just ported back to PM, use to be under them years ago. With this # I can't get the text or call for the 6 digit code. I have tried all the trouble shooting steps. I can't receive phone calls either, it's straight to voice mail but under my ol...

Father has been hacked. Phone has no access to pubic mobile and email is compromised

Hi Everyone,As in title. Dad's been hacked. He can't log in to his email accounts and his phone will not make calls or texts. He's a public mobile client. How do I help him get his phone back online?

Switch to another plan during new activation

Hello,I am still waiting for my sim card in the mail, before I can activate my new line.However, I chose the $24 4GB plan by mistake. Could I still change my plan to the $29 20GB plan or the $34 50GB plan after my account is activated?Thanks,Erlinda

Resolved! Importing a phone number registered to another individual

Hello,My husband and I have switched phones, so my phone number is registered to my husband's account with Virgin. Can I import this number to my own account with PM? Thanks!

Resolved! Mid-cycle subscription change

Hi,I updated my subscription mid-cycle and was immediately billed. However, I was only two days into a new cycle. I'm essentially paying twice this month.Is there anyway to recover unused days paid from my previous subscription?Thanks.

Resolved! $34 5G promo

Can not change to new subscription. $34 5G promo does not appear as an option under my account. Doesn't say for new customers only and promo ends today.

Porting Issue: Cannot Receive calls or SMS after signing up on Public Mobile

Hi there,I cannot receive incoming calls or SMS after switching to Public Mobile. How do I contact the porting team to re-initiate the process?

Voucher, plan expires tomorrow

I would like to buy a voucher instead of using my linked credit card for my plan which renews tomorrow. I did a search here and I saw multiple posts about their vouchers not being accepted, time delays and/or difficulty applying them. This does not ...

subcribing with top up card

how do i subscribe with a top up card??

Locked out of account hard core.

So whe. I signed up to public mobil I started with a temp number it gives you. The. I ported my number over from my old provider. But once that was all done. Any time I try to log into my account. And the 2 factor verification sends a text code to th...

change subscription

I signed up for the wrong plan. I need to change this subscription. How do I do this?

PUK number for Dad

- I transferred his number from Fido- Don't know the sim unlock code- I can't login to his account because the 6 digit verification code keeps failing in a loop (no code is initially sent, I click re-send, I receive a code that is incorrect)- I can c...

Wifi calling

I I use wifi calling will I be charged for it ?

account access

I have had an account with public mobile for about 5 years I hadnt signed on for a few months. I was told about a promotion for a plan I was interested in so I signed up for it under the same email address. I signed up for an esim. when I sign up t...

Account Still Locked for weeks now!!!

What a horror show! For whatever reason my account was locked.Had to create another account just to sign into and post help forums. The sent me to Customer Support. Customer support reset my account. It was messed up because after the reset it aske...

Resolved! Referral Code before activation?

Good morning,I'm currently waiting for my sim card to arrive before activation. I've made the initial payment but I cannot reach the homepage for subscribers to find my referral code. Please advise! I am referring 3 other people to join Public Mob...

why I didn't get unsubscribed, after I unsubscribed last month through payment setings

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