Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Paid my service but the number I ported over is now on a different account that I don’t have access to and now my ported number doesn’t have service? Soo frustrating
trying to add previously added number to automatic credit card payment. Credit card changed already to reflect new number. Unable to locate place to do so on my account please assist thank you
I purchased a esim for my phone and after i paid it showed it was not compatible with my device, i've tried submitting a ticket it kept showing error. I'd like a refund or a exchange for a physical sim (When i purchased the eSIM it did not show the p...
I can’t login. I erased my phone and lost eSIM, I only started the account today and didn’t mean to erase the phone. Did it in settings when I was looking at something else. Can’t authenticate using the number because I can’t use the number… now I’ve...
Hi all,I upgraded my iPhone 13 to a 17 Pro on Friday - same PM subscription, same phone number, all I did was get a new eSIM. Now on my new phone I'm not able to use RCS messaging and when I check the RCS toggle it just says "Waiting for activation"....
It’s saying i used 64 gb but the data usage says i barely used 1 gb a day for 18 days so it wouldn’t be possible for me to use 64 gb. i need to be reimbursed this is a ridiculous way to make me spend more money. you guys are draining my data on purpo...
I am trying to pay for my plan. I have had issues in the past, signing into this platform is usually a nightmare I try to avoid. I just want my phone to work without needing to wait a week for a response back from a community chat. I'm not sure if it...
I tried to submit a ticket but it wouldn't let me so I thought I'd try to get some answers here... My understanding is that if you purchase a new phone as an existing customer and transfer your eSim from one phone to the new phone and you've had the ...
Hello, does anyone know if I can use my phone to make or get calls in the Caribbean ? edited by computergeek541: changed category label as this discussion isn't related to Community
Hi AllMoved sim card from old phone to new phone. New phone Settings display sim with a different phone number than my old, ported phone number. The number listed on my Public Mobile account profile is the correct, old, ported number.SMS and MMS appe...
Hello,I bought an eSIM today but I did not receive the activation email to complete the activation on my new iPhone 17 Pro Max. Also, I want to be guided on how to make the eSIM number same with my existing sim card mobile number?I urgently need this...
I need help with payment. My credit card was temporarily blocked for security reasons. I have 2 public mobile phone numbers I pay for but it looks like there only one registered on my account.
I have an iphone that I currently have with public mobile. I want to give that phone to my wife who also has a public mobile on an older phone. Will I need to get a new esim or can we just change the associated phone number for that phone?For my bra...
Hello, I was wondering how the Point earning actually works in terms of ranking in the community, I have looked at the article on the PM website but it seems to be vague on the exact rankings and point earnings. What percentage of the community do yo...
All of a sudden there is something screwy going on with one of my group texts, it was working fine less than a week ago. I can send a text and the group members receive it but I am not receiving any of there responses even though the other members ...
hello, I need an agent support. I was helping a friend register for public Mobile from my phone to be able to activate their e sim. I didn’t realize on time that doing it on my phone would activate the eSIM on my phone which is weird cause all inform...
I have international minutes on my plan.I had the same problem trying to call St. Croix before and nobody was able to help me with this.I am trying to call 32 476 89 1609 but nothing seems to work, putting a 011 in front, putting a 1 in front
For multiple years, I received bonus perks from Public mobile. One of those being international calling minutes. Every time I logged in, I saw these amounts telling me how many I had left to use. I now wish to call internationally and cannot. Whe...
Hi,My current phone uses a physical sim but supports eSIM. My new phone only supports eSIM. If I want to use my new phone do I need to convert my sim to eSIM on my old phone and then transfer it to the new phone? Or do I just buy an eSIM for the new ...
