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Pack Your Bags – Public Mobile’s Trip to Mexico Contest is Here

Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...

[NEW] Important Update Regarding Recent Account Notifications

Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! New phone, old SIM - any benefit to switching to new SIM?

Some history:was on a 4G plan (old phone, old SIM) for years recently changed to a 5G plan, unsuccessfully tried the new "5G" SIM (phone couldn't make calls or access data) - i figured my old phone didn’t support 5G and/or Public didn’t support it an...

Resolved! Will Public Mobile resend a port request

I am having problems getting my old phone number transferred. Will Public Mobile resend a port request on the same day?Thanks

Resolved! system won't recognize voucher, what an absolute waste of time...

this is just getting better and better...Cannot pay my bill on the website, bought a voucher and system does not recognize thenumber they gave me... this process shouldn't be as painful as it's been, what is wrong with this company?if everything is a...

Porting out away from Public

Why does Public not reply to new carriers porting requests? Has timed out 90 minutes twice now… without me ever getting a text from Public

Resolved! I can't send send MMS

I have a OnePlus 11 phone and for the last 30 days, I haven't been able to send MMS or RCS messages through my Messages app. Is there a way to fix it?

My son mobile , not linked in my referral friend,how come?

Good day All ,I have been with Public mobile for more than 10years,and my son mobile over than 2years, I had always been beta referral credit with my son mobile.However, in my last payment May17 2024, it was not linked. Please let me know how to redo...

Wait times

I don't understand why it's taking so long to hear back from customer service. What is an acceptable response time? I understand there is a post saying response time is longer than normal but it's been over a week since I sent a message. *****UPDATED...

How do we get money off our bill like before

Why did the system change to points. I’d like to just get money off our bill line before

can I sign up with 2 phones

can my husband and I put our phones on the same plan

Error trying to Resume activation

Hi - I have been trying to activate a new account with an ESim and it gives an exception of:WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I tried...

Resolved! the system is just pathetic

been trying to pay my bill since yesterday and system won't let me,my credit card is working... after 100 try's who where declined for no reason \, bought a voucher on recharge.com for 39$ and only happento receive 30 on public mobile....

Resolved! New customer

Just signed up and no verification code was sent to my old phone number being ported from Roger's after I installed the ESim moments ago @@links to members

Phone showing no sin, can’t send or record text but can make phone calls

I have an iPhone 13 Pro Max and I just transferred over from bell. My phone shows no sin on lockscreen, I’m not able to receive text messages, but I am able to make and receive calls.also, I noticed a loading/processing status beside my phone number ...

Wifi Calling

I am unable to get wifi calling to work.does PM support wifi calling? My parents live in a rural area with no service. I am hoping PM supports it so my kids can call my cell phone.

Dropped calls

Hey Everyone. When anyone calls me from a 705 area code and I answer the call gets dropped and if I don't answer they can't leave me a voice mail as it hangs up on the caller Its only from 705 area codes, all others are okAny help would be appreciate...

Resolved! New 50GB

Does the new 50GB, $34 a month plan include all the Calling Features: Call Display, Voicemail, Call Waiting, Call Forwarding, and Conference Calling?

Resolved! $19 monthly plan for existing clients- Is it only for 3 months?

Hello,I am a bit confused with the new changes on rewards programs and all that jazz. Now, I changed my $25/month plan to the promotional $19/month for existing clients. Somewhere here I read that $19/month will last for only 3 months and the go to $...

Resolved! Roaming without purchasing a plan

I'm near the US border and my phone thinks I'm in the US. I've been able to get LTE here without issue, but I never purchased a package for US data. Am I going to get charged for this? Can I retroactively buy a package that will cover me when I retur...

Payment

Hello my exp dates ony credit card is due to expire when I put the Exp date in it's saying try again later the number is the same only the Exp date changed

cannot download app due to country settings

Hi, I am trying to activate a SIM but I can not download the app because my phone is not registered to canada. Is there an other way to activate the SIM?

Resolved! Billing problem

My account ###-###-#### got billed 17$ monthly instead of the usual 12$ per month . What is happening? i am and old customer and not pleased with the situation i did not authorize the change of plan. I am awaiting your reply

I just subscribed and paid. Trying to activate esim but didn't go thru.

Have problem activated the esim.

Targeted promo ($21/3GB) - confirmation of plan change?

So, one of the last few referrals I have left here on PM got the targeted text promo from 5213. The account had a scheduled a plan change from the old $15 to $19/1GB at next renewal (allowing for higher use on an upcoming road trip - we know that we ...

Esim purchase failure

On my iphone mini I am attempting to buy an esim card. Everything works fine until I want to “pay and install” up comes a warning screen that tells me I cannot transfer this esim to another phone. That is fine but the waring message obscures the pay ...

Fido is requesting Public mobile to send a port transfer number transfer request again

I missed 90 minute window yesterday to reply to message . Please send the port transfer request again

text and calls not working after porting number from fido to PM

text and calls not working after porting number from fido to PM.

Rate increase

hiWhy has my monthly rate gone up from $11.30 (April 2024) to $16.95 (May 2024). How do i go back to $11.30?thank you

Trasnfer landline number

I created an account and selected to transfer an existing number, which is a landline number.During the transfer process, a verification code is sent to the landline number, which cannot receive messages, so I'm stuck.When I try to access my Public M...

Phone # not transferring

Im new to public mobile and am struggling to have number transferred. I recived a text saying my ESN/MEID doesnt work. I tried to transfer the number again but it said my number isnt allowed. Please help what do i do next

referral bonus

hi everyone,i activated on the new 5G/$50 Canada/USA plan. i used a referral code from a family member for signing up, i used their link that they sent. I haven't been able to verify that the bonus actually went thru.do i have to wait until the end ...