Recurring payment

[Big_Tex]

Good morning, my question is concerning the recurring payments of an unfinished plan. You see, I bought the SIM and went thru all the steps, but got hung up on the number transfer stage. Then I didn't have any signal or data at all from PM, so I switched back to my old Telus SIM and my normal signal returned. So, since my activation couldn't be completed, will I still be charged a recurring fee for the SIM card that is not in use?

[hTideGnow]

hi @Big_Tex 

if you "hung up" on the phone number stage, the activation was not completed.  But PM support agent can assist to complete it, or they can provide refund if they cannot help

you can submit  ticket by direct message:  
          https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437 

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
           https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage            

[slusagm]

you can ask PM to help to complete your activation

Since you cannot properly login, you won't be able to open the preferred Chatbot ticket.  So, you will need to message them here:
       https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

CS_Agent will reply to your community inbox between 9AM-10PM EST (Mon-Sun), check here:
      https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage