new account, not receiving texts to log in

[krustech]

I was with 711 SpeakOut for over 10 years, and have been trying to port my 5G phone over to Public. 

I must've missed some critical step when I was in the Public app, it said it sent a 6 digit confirmation text. When I swiped over to the messaging app, there wasn't any 6 digit confirmation number.

Going back to the Public app, it was blank with an expired session. 

Now I'm stuck in an endless loop of filling out my account details, but need to fill out the 6 digit security code to finalize, and my phone isn't receiving the code.

I am in my 70s, and no longer own a car. I just want a phone for the occasional call or text, don't need data.

[softech]

@krustech 

if you have not requested porting from 711 Speakout yet, you have to gather the correct information first

First, there is no account number with Speakout, so, porting have to be done via IMEI or PIN.  And remember, Speakout does not send SMS for port authorization and it might takes time

For IMEI,  Speakout uses the IMEI at time of activation or at some point in your account history, not the IMEI currently on the network.  This means that for older Speakout account that you have changed phone since you joined, you might need the IMEI from a phone several years ago.  So, what you provided might or might not work

You can call Speakout customer service and provide them the IMEI that you have to see if it matches what they have on the account.
If it does, then you can port with the IMEI only, instead of the PIN.  But If you no longer have access to that IMEI, Speakout Support will not disclose the IMEI to you, and you will have to provide Public Mobile with the PIN.

[krustech]

Thank you, I will do that!

(I'm in my 70s, and am not particularly fluent on modern phones, but I have set up 5 or 6 phones in the past. It was my first attempt in an eSIM, and it did not go well.)

[krustech]

Due to the Canada Post strike, I chose the eSIM option.

I did not remove the 711 S/O SIM.

When I was told by the Public Mobile app that it sent me a 6 digit security code to confirm the transfer, I swiped over to my phone's messaging app, there was no code received.

Going back to the Public Mobile app, the session had expired and all the data that had been input was blank.

I've been stuck in a very frustrating loop of requesting the confirmation numbers, but they aren't being received.

My 711 S/O information is inaccessible to me.

[hTideGnow · Accepted solution]

hi @krustech 

so, your account is not setup yet?

you can still choose physical sim card as PM will be sending via courier during postal strike

[krustech]

I used an eSIM, due to the mail strike.

The SIM was not removed. 

Do I need to get down to a mall and talk to a representative from Public Mobile?

[krustech]

Due to the Canada Post strike, I chose to use an eSIM and thought I went through all the steps to port my 711 SpeakOut SIM over to Public. 

[hTideGnow]

hi @krustech 

the 6 digits code would have sent to your 711 Speakout sim card before the port is done.  Please put the old sim card back and get the code