Community

Firefly2 · ‎10-07-2025

I just made my 30day payment but the account is still locked. Does anyone know why?

Thank you for your help:)

hairbag1 · ‎10-07-2025

have you tried rebooting your cell ? See if that helps.

hTideGnow · ‎10-07-2025

is this account locked issue as in you cannot login ? or just voice calling problem?

try Reboot phone and Reset network settings and try calling again

And, are you in GTA area? you can be impacted by this

if nothing helps, message support agent for help. You can submit ticket by direct message:
https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Remember CS_agent will reply to your Community inbox within 2 to 4 hours, please check your inbox here:
https://productioncommunity.publicmobile.ca/t5/notes/privatenotespage

Payment made but cannot made calls