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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11097 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22036 Views
  • 181 replies
  • 24 Bravos

Over charged

I have been over charged quite a few times now , its always by 1 dollar, why is this happening , thanks

Savagekid by Great Neighbour / Super Voisin
  • 108 Views
  • 2 replies
  • 1 Bravos

voice mail

Hi, can I set op voice mail on my phone and if so how do I go about setting it up?

johnpb_421 by Good Citizen / Bon Citoyen
  • 430 Views
  • 13 replies
  • 0 Bravos

Resolved! Add Ons

Can I get reimbursed for an Add on as I put the wrong one on the phone while in the USA.

sherm by Great Neighbour / Super Voisin
  • 130 Views
  • 2 replies
  • 0 Bravos

Porting number

I AM EXTREMELY ANGRY AND FED UP WITH THIS SERVICE.  MY NUMBER IS STILL SHOWING UP LISA LORD!!! IT IS STILL COMING UP AS THE WRONG NUMBER. I AM TRYING TO RUN A BUSINESS AND IT IS NOT WORKING WELL. I HAVE NO SERVICE COVERAGE IN MY AREA OR WIFI CALLING ...

CleanLiving by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 0 Bravos

Resolved! @CS_Agent - 90 day subscription put on hold 1 hour after payment

@CS_AgentI’m a new customer having just purchased a 90 day subscription. 60 minutes later cell data stopped working. I access the account and my “services are on hold”.I have received the confirmation email from Public Mobile that I have been charged...

slickist by Great Neighbour / Super Voisin
  • 260 Views
  • 7 replies
  • 0 Bravos

Resolved! US Roaming not working

@CS_Agent I am in the US and have purchased us roaming data, talk, and text.  Data and text are working, but calling is not.  I have not been able to request support through the ticket system (it isn't working).  I was told by the chat bot to post th...

MarkLambo by Good Citizen / Bon Citoyen
  • 435 Views
  • 8 replies
  • 1 Bravos

Resolved! esim transfer to another phone

It is SOOOOO hard to communicate with Publicmobile!!!!! I am trying to submit a ticket, asking to transfer my esim to my new cell phone. My old phone still works, but the color has turned green. I have a new compatible phone, and wish to move the esi...

jo53 by Great Neighbour / Super Voisin
  • 291 Views
  • 5 replies
  • 0 Bravos

Everything on this website is broken I can't log in

I need to talk to a CSA. I bought a sim card and subscription but after I do initial login it won't let me login to eversafe or sign up either. I get the confirmation code and enter it and it keeps saying it's the wrong code.I can't even submit a tic...

pleasehelp1 by Great Neighbour / Super Voisin
  • 223 Views
  • 5 replies
  • 0 Bravos

Resolved! Payment Method

I'm trying to update my payment method to a new debit card, and I keep getting an error message telling me "we've encountered an error, please try again later." My plan renews in a few days and my old card associated with my account is closed since I...

AnonEgg by Great Neighbour / Super Voisin
  • 257 Views
  • 8 replies
  • 0 Bravos

Activation

Can't active SIM card.

Seny by Great Neighbour / Super Voisin
  • 94 Views
  • 2 replies
  • 0 Bravos

Resolved! Someone just made a purchase on my account

I have been trying for two days to buy a pSIM because the eSIM isn’t working properly but haven’t been able to successfully make the purchase. First the site or App just wouldn’t connect, then it wouldn’t accept my address, now I logged in and it sho...

Jemma1967 by Great Neighbour / Super Voisin
  • 211 Views
  • 2 replies
  • 1 Bravos

Resolved! Locked out

I am locked out because of password; too many attempts. Cannot sign in. At all.Locked out for 2 weeks, not one hour.Used Incognito, tried on App and on-line. Both ways, blocked.PM's solution is "Sign in to get help". I cannot sign it; that's the prob...

Terryscell by Great Citizen / Super Citoyen
  • 328 Views
  • 8 replies
  • 1 Bravos

Transfer to esim

 @CS_Agent Hi, wondering if I can transfer my current number from a physical sim to an eSIM? I would like to keep my current number instead of getting a new number with an eSIM. Thanks. 

torontomobile by Great Neighbour / Super Voisin
  • 229 Views
  • 6 replies
  • 0 Bravos

Transfer number

Last night I became a customer. I requested my number movie from Fido. Gave Fido permission to move my account within 90 minutes. And successful made calls/texts/internet.Today call/text only works on Fido. Today I got a message saying I didn't appro...

JuliePa by Great Neighbour / Super Voisin
  • 133 Views
  • 2 replies
  • 0 Bravos

Resolved! New Account Activation Failed

Useless app failed, this is the second account I am trying to set up.The first I tried an eSim this time a different phone with a physical sim and the useless app still failed to activate.Gives notification to contact customer support which links to ...

MinOmni by Great Neighbour / Super Voisin
  • 205 Views
  • 5 replies
  • 1 Bravos

Resolved! SIM did not work

Helping my friend become a public mobile customer.  In the process the eSIM did not work and we ordered a physical Sim, which in fact did work. however, she now has two accounts. Can’t get to the first one to cancel it and get a refund on the origina...

Sumz by Great Neighbour / Super Voisin
  • 182 Views
  • 3 replies
  • 1 Bravos

temporary phone number not changes

My phone has been ported to my old phone number but the phone thinks its number is the temporary number. I cant access my accounts as codes are sent to my old number which I cant access. What do I do?  

luv2cook by Good Citizen / Bon Citoyen
  • 599 Views
  • 14 replies
  • 2 Bravos

Resolved! Call drops when friend does not pick up and I cannot leave voicemail.

My friend has a landline with BELL. When I call and they do not pick up, the call drops and I cannot leave a message. When I called Bell, they said it was a problem with my provider, it's not on there end. I have tried on three public mobile phones a...

Haiji by Great Neighbour / Super Voisin
  • 216 Views
  • 4 replies
  • 1 Bravos

Will not accept my new payment and renew subscription

I cannot process payment and renew subscription because public mobile system says "Sorry, we're not able to process your payment at this time. Please try again later." Please help. My phone service has canceled. My credit card info is updated. What c...

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