Community

I can’t access support and am going in circles

Hi there- Automated chat support is no help for me!i do not have an active subscription it seems, cannot start a new one and cannot escape the loop of support request/ no support! Please can a live agent contact mePlease help

SIM card has not been received yet

Hi, I have ordered a SIM card on January 24/2025 and I have not received it yet. Need to know why, and if I can pick it up and where?

ESIM reactivation

I recently used an eSIM from Airalo on my device. I entered my cell phone number associated with my public mobile physical SIM by mistake and now I cannot get my public mobile phone service to work. It will allow me to call but my number cannot be as...

New esim troubles

I'm an existing public mobile person and purchased a new esim with the intention of getting a second phone number. Now I can't seem to separate my original account from the new esim and I still don't have a new number. Do I have to buy another esim a...

Lost rewards data and long distance minutes

I changed credit card payment info and subscription but all my past rewards data and long distance minutes all gone. Can I get them back?

How to obtain refund on another account never used or activated

So awhile ago I was trying to set up my account I paid for the plan but I never activated as it used the wrong email and ended up making a whole other account. How would I go obtaining the funds for service I never used and have it put on my account ...

esim to physical sim

I am an exisiting PM member.I got a new phone and am switching to a physical sim. I followed the chatbots help and used the app to change my sim number to the new physical one. I received no confirmation or anything. After a few minutes I did see tha...

Puerto Rico phone plan

Hi i got a US talk and text plan. I’m in Puerto Rico and I can’t find a network. It says SOS … can someone tell me how to get a nework? Thank you!!

port number

Hi,I just ported my number to telus. I want to make sure my contracted is cancelled. It will no longer let me login and chnage my plan. Is it canaceled or what do I need to do? 

New Activating Issue

Hello, I created my Public Mobile account on my desktop, picked a plan, purchase went through my Visa and then the website said to install the Android App and continue on my phone.I then installed the Android App, logged in with my new account userna...

Overcharge

I usually get charged 28$x2 but I was charged 28$x2 + 16$ x2 also????

2FA with authenticator app

Is there a way to set up my Public Mobile account to use something other than SMS for two factor authentication? If so, how do you do it? I can't figure it out. 

Service

I cannot make 866 800 phone calls. All the other phones are fine

Re: subscribing

I have the same problem.  As soon as I log in the $39 offer is gone. Also I can’t find any options to activate a second line for my family.help!

activating subscription

when activating my subscription, step 6 screen indicates "subscription not activated". When I try to resolve, I just get into the continuous loop of being asked to log in, even when I am logged in. When I log in again it just takes me back to the ste...

Swapped to a new plan minutes after signing up.

Was changed for both plans, no credit showing for the one removed. 

subscribing

I am a new customer and created an account but have not subscribed yet. when I log in I am not being offered the plan I want at $39 which is being offered initially.

Account

Why is my phone number not linked with my account anymore just because I switched to a new phone

Need help

I just received a text that used up 85% of my usage for the month and the month has just started.   I can not get an answer from the message I sent for help.   I can not figure out why my usage changed so much as I have never gone over my usage.   I ...

Can't get into my account phone number not working cannot get cde on phone.

my new plan update

Hi,I changed my plan with 75g usa-canada-mexigo and 1000 minute international free call on December 2024 for the same price 35$,but I don't get update my plan right now

Add On has not renewed

Hi everyone posted earlier but don’t think it went through? am in the US purchased data $3010 days ago. It ran out today and I purchased another $30 one. Have receipt.But it’s not giving me service ?tried everything 

My text is not sending

I can’t send text anymore. I don’t know what to do, can you please help.

New subscrption

I got a new subscription yesterday. Can’t get my phone to work. Received an email from my previous provider saying “Goodbye” so assume they were contacted. My phone is mot activated. Had instructions on a QR code - did not work. Shut off my phone; re...