Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
I just upgraded my IPhone and was able to transfer all of my data except my cell service. When removing my SIM card from my old phone, it broke in half. How can I get my cell phone to work. I have my SIM card number written down. HELP! edited by comp...
My credit card expired, and I am trying to update it with a new card. I've tried three ways:1. On the website, I get notAbleToProcessRequest error2. On the website in incognito, I get notAbleToProcessRequest error3. On the app, I get "Credit card val...
Hi,Please cancel the subscription for mobile number xxxxxxxxxxxxx as this number got stolen around Nov 16 2025.Please check the activity on this number and cancel it. I do not want the replacement and close the account. Also please refund money that ...
Good day, my phone has 2 sims. (1 esim, & 1 sim) . To transfer from Roger's to Public Mobile, I had to delete my Roger's sim. Therefore I was unable to receive SMS from Roger's to proceed with number transfer. My alternative number is xxxxxxxxxxxxx...
I am going traveling for a year or more, and would like to store my phone number so I can get it reactivated when I return. I've already left the country, and can't receive text messages from Public Mobile. Is there a way to set up contact by email...
Hi,I'm travelling in Mexico right now, and so I've got my data turned off and paused my subscription (it will expire in the first week of Jan), I'll then resubscribe once I'm back in Canada.Despite my data turned off, I am getting text messages! I do...
recieving messages saying 1) I have used all my data 2) am in the us 3) data is tuned off 4) I have changed My PlanI dont know how much data I'm supposed to have. It' not like I'm not paying my bill as it's deducted from my cc every month
Hello,I subscribed to a public mobile BYOD plan on December 15, 2025. Since then, I have noticed that the quality of the call and data in the area that I'm in (Scarborough area) is not that great and I was thinking of maybe switching to another provi...
Hi. I left public mobile to another provider and received a winback promo which I could not access. I wan't to know what is in that promo so I can decide if I would accept that offer or not. I hope somebody can help me regarding this matter. Thanks.
I'll be vacationing in Mexico for 2 weeks and the new CA/US/MX Plan seems perfect for my need. I'd change to the CA/US/MX Plan for one month and switch back to my regular cheaper plan. However, some community members mentioned that you cannot downgra...
Hello Community,After placing the order for Physical Sim and subscribing for the plan, Can we come to know in our account whether the Sim has been dispatched and what number has been allotted to me.Thank you
I upgraded to a new phone which requires a e sim. I do not have one and I cannot set up the new phone as it stops at the e sim process. How do I get an e sim on my old phone, current account?.
All My Monthly Credit Should Have $1.70 credit, since I’m paying with credit card monthly!…. Check the 2-Months and Add the correct-that I could see on my app public mobile!… talk again soon ******* ( ***-***-****, La Prairie, Quebec, Canada)
While I was able to turn on hotspot once, my usb tethering connection from iPhone through laptop was not able to open any websites. Yesterday, when I looked to try once again, I could not turn on hotspot as it said to contact public mobile.1) how can...
I've been speaking with Mary regarding changing my preauthorized payment credit card number. I have NO CEL SERVICE at my location so the 6 digit code sent to the 729 number doesn't work. it is sent to my email and I have entered that code many times ...
According to APPLE, https://discussions.apple.com/thread/251915898"We can confirm that iPhone 7 is compatible with VoLTE. Here's a guide with detailed technical specifications:"Iphone 7 support VoLTE, but publlic mobile turn it off?
I'm super frustrated. When I try to login to the support section on her phone, it opens a browser window and won't let her login - it doesn't refresh, so a ticket can't be submitted. I tried from my phone but they won't talk to me because it's not ...
My chat agent says the port is complete, and there are no issues on their end and is extremely unwilling to help me. I am able to send and receive texts, answer calls, but cannot make calls. My phone number is on the eSIM, and is set to the primary S...
1. I used the Public Mobile to create an account & buy eSIM2. I submit a transfer for my Rogers Phone number3. 5 minutes after, I receive a txt from rogers and confirm my transfer request. I reply YES4. 95 minutes after, I received a Public Mobile tx...
I have lost subscription because Tellus never charged money. As suggested cancelled subscription and activated new of course not same plan. Now I have stacked between subscriptions and says need transfer and can't transfer my number. Is that a joke?
