Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Dear Sir,I moved to Edmonton from Ontario three years ago. I still use my (905) xxx xxxx phone number. (I think the provider is Rogers) I would like the phone number to be changed to (780) xxx xxxx Please let me know how to do this step by step. Or y...
I am dealing with a support and before I fully decide to port over to Freedom, I would like to still give PM support a chance to see if they can unlock my account.Long story short, I forgot my password. I tried to reset it but it says user locked out...
For 3 days I been trying to submit a ticket. When I do I get this error -OOPS! WE ENCOUNTERED AN ERROR PROCESSING YOUR REQUEST.This may be due to a system error, please go back to the previous page and try again. (Error Code: XXX)I have the most upda...
Hi i.am a new public mobile customer. I set up.my sim yes i.did a number transfer yes i.recieved a sms and connfirmed the transfer with.my old provider. Yes it has been more then 3 business days i.have pulled the sim and put it back in . Still i.can...
My daughters phone died and I can’t get the esim number to put on her new phone is there a way to do this?
I just renewed for my next billing cycle today. However, if I choose a different plan and click "change on next renewal" does that mean that the price change will occur for my next month?
If I purchase the 20gB plan for 34/month, will that be my plan going on in the future or will that only be for a limited amount of time
My account does not show credit information and thus not able to remove or change payment method
After returnng from Europe in August, my data stopped working I have paid for data but do not have access to maps, waze, emam My valid credit card with plenty of available funds has been rejected. I am on a loop with the chatbot and registering a ti...
Or just a wonky web site? LOLPM and Freedom are at war! Like we don't have enough of that already!
Hello, My data has not worked for the past few months. I switched it out for my British SIM card when I went to England earlier this year. Before that, it worked fine. When I started using it in the UK, it didn't work, although it had worked the time...
How do we get the network unlock code?
I need a refund and a reactivation of my current plan
Hello, I did release a number yesterday and I need to get it back if its still available , how can I do that as quick as possible.
Could be a dumb question but did anyone ever try a sim locked MetroPCS/T-Mobile phone on this network? Will likely have to get it sim unlocked somehow maybe
I excitedly upgraded my 4G plan to a 5G plan for better coverage, only to find that it was just the same, or at times worse! Now I am paying more money for a sub par service! I left Rogers because they were ripping me off. But now they have some co...
Hi,Recently I purchased a $34 monthly plan and my credit card was debited. I am trying to find the status of my SIM. When I log into my Public Mobile account, it keeps sending me to the"Activation Page" as the system keeps insisting I have not paid f...
Hello.I should already be on the 4G network but my phone shows the only network available with public mobile is 3G?Also, I am paying $39 for 20gbs data...I'd like to get the promotion for $34 but not sure how to...Please advise.Thank youHaralabos (Ro...
Hello, I’m moving to the UK at the end of this month, is there a way to cancel your plan in advance? I’ve read online that you just remove your payment? That seems weird so wanted to see if anyone can advise. Thanks
I'm planning to purchase an Asus Zenfone 10 - global version. Will this be fully compatible with the PM network or will I miss out on features such as VoLTE?
I have a friend that would like to change his number.If he does, will I still receive the $1/month credit as his referral?Will the last 4 digit new number change show up on my account?
I'm seeing community comments where customers are indicating they are changing to the $34 plan and that it is available for all. I'm on the East coast and while I see that option on the website, this plan and ALL others are 'new activation only'. W...
I order a new simmer card for a new phone a week ago and has not arrived yet. Who do l contact. Also will the new card use my current phone number.
I am on the Canada USA plan but unable to get cellular data unless connected to wifi?
i have difficulty in activating the sim because i cannot download d public mobile app...in browser i always stuck in payment..and i was charged 2x for the subscriotion i choose..next step wont show up@Agent
Hello, I ported my line online last night around 20:30 PM EST, I got all the confirmation indicating everything is successful, it is showing the Public e-sim card and Public network on the phone, but the phone can't receive inbound call nor text, it ...
Having trouble with my friend putting in my reward code, keeps saying that it’s incorrect. Can anyone tell me how to have my friend enter the code.
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