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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 6492 Views
  • 93 replies
  • 18 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 16612 Views
  • 178 replies
  • 21 Bravos

Cannot activate

Transfer number from Virgin mobile, still not activated. Tried last night. Got notification saying couldn’t activate E sim and need to contact agent. Couldn’t submit the ticket, Error keep occurring. @CS_Agent

Almond by Great Neighbour / Super Voisin
  • 153 Views
  • 3 replies
  • 0 Bravos

Resolved! PUK,CODE

i've tried it all. wont work, i need a puk code due to my pin being wrong 3 times. please help

blazerdallas by Good Citizen / Bon Citoyen
  • 381 Views
  • 16 replies
  • 0 Bravos

Porting number from freedom mobile

I have ported number from freedom to public mobile, and I can use number on my new sim card now, it seems  transferring is done. But one thing is I forget to reply 'YES' to freedom mobile transferring message notification, so freedom still give me  a...

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qyx100 by Great Neighbour / Super Voisin
  • 266 Views
  • 5 replies
  • 0 Bravos

Making a Payment

Good morning,I need to make a payment to my phone number. I am not in Canada so cannot receive a text code to login.Is there another way I can make a payment please?Thank you.Sally

Sally3 by Great Neighbour / Super Voisin
  • 187 Views
  • 3 replies
  • 0 Bravos

Account

I am trying to pay my sons bill but his service is shut off and it needs to send a code to him. Is there another way to get access to his account 

Mimi660 by Great Neighbour / Super Voisin
  • 79 Views
  • 2 replies
  • 0 Bravos

Service

my esim did not activate after 10 hours. 

Kmk14 by Great Neighbour / Super Voisin
  • 157 Views
  • 1 replies
  • 0 Bravos

Resolved! Call Italy from the UK

Do I need to add the full area code when calling a landline in Rome, Italy from the UK? For example, if the area code for Rome is 06, should I dial the full area code "06" or just "6"?

Sam35 by Great Neighbour / Super Voisin
  • 172 Views
  • 4 replies
  • 0 Bravos

Payment

I just signed up for public mobile and my card got charged twice. And It won’t let me send a ticket in to get the money back, so I don’t know what to do.

Alley3 by Great Neighbour / Super Voisin
  • 146 Views
  • 2 replies
  • 0 Bravos

Moved to new 90 day plan, but my rewards didn’t multiply by 3x

@ admin  looking for help looking into why i didnt get 3x the 30 day rewards when moving to a 90 day plan. something seems to be broken in your systems logic. Also, i used to be able to put a support ticket in privately. Can’t seem to figure out how ...

suthek by Good Citizen / Bon Citoyen
  • 625 Views
  • 21 replies
  • 0 Bravos

Resolved! Koodo prepaid transfer issue

I tried to transfer my Koodo prepaid phone number to my new public mobile account & it came up as;“Invalid phone number if you’re transferring from Koodo prepaid please contact a customer service agent”Anyone know why this is happening?Ps: Koodo acco...

Brookiee by Great Neighbour / Super Voisin
  • 168 Views
  • 5 replies
  • 0 Bravos

@CS_Agent

@CS_AgentMy activation didn’t prompt me to download eSIM. How can I get the download link again?

YSK by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Voicemail by MMS

Hey! I was wondering if there was a voicemail by MMS feature available here. I had it on Virgin Plus and it was amazing, any voicemail just came up as an audio file through text. If it's not available, is it possible to request it somehow?

UmarS203 by Good Citizen / Bon Citoyen
  • 540 Views
  • 7 replies
  • 2 Bravos

How do I submit a ticket

I can't login into the app or my account via webI am new to PM and got the message of ESIM not installed....I just need customer service to contact me

121c by Great Neighbour / Super Voisin
  • 183 Views
  • 1 replies
  • 0 Bravos

Stolen Phone - No Access to Account due to 2 step verification

I am posting on behalf of my daughter. Her phone got stolen. Yet, we cannot report her phone stolen, nor can we transfer the SIM or similar because we do not have access to her account anymore!How you can require 2 step verification for people who wa...

ChrisInVan by Great Neighbour / Super Voisin
  • 562 Views
  • 7 replies
  • 0 Bravos

So lost

It’s super frustrating when trying to restart my child’s account after my old credit card was replaced: the phone doesn’t get the pin numbers for some reason so how can I verify the account??it’s been a while since I last had to sign in, and I lost t...

Mami99 by Great Neighbour / Super Voisin
  • 358 Views
  • 5 replies
  • 0 Bravos

Resolved! Lost SIM, can't login to account, keep getting billed

I will try to be as short as possible.Got my mom and dad visiting us two sim cards. After they left, I tried logging on to public mobile profile to stop automatic debit but I cant login because both the profiles are asking for a code but I don't have...

Shanksu by Great Neighbour / Super Voisin
  • 258 Views
  • 7 replies
  • 0 Bravos

Sending photos on messenger

My phone will not allow me to send any messages with photos.  It keeps saying downloading 

Tino by Great Neighbour / Super Voisin
  • 379 Views
  • 5 replies
  • 0 Bravos

Sony Xperia 10 iii not making calls

Hello,I just joined public mobile a few days ago. I can send receive text msgs and data works fine but I am unable to send or receive phone calls.Everything I've seen says the Xperia 10 3 should be fine.Please advise if there's any way to fixThanks

Rewards

If I change my plan to a different Public Mobile plan do my rewards stay the same or do I go back down to $0?

terryotots by Great Neighbour / Super Voisin
  • 199 Views
  • 2 replies
  • 0 Bravos

Need to Purchase additional 15 day 3GB US bundle

Hi @CS_Agent , I ran out of data on my 15 day 3GB US Roaming Add-On. The add-on expires in 10 days. I need to purchase a additional 3GB add on for the remainder of my trip in the USA. Can you please help me purchase a additional 3GB add-on. I really ...

BaileyKimmel by Great Neighbour / Super Voisin
  • 232 Views
  • 3 replies
  • 0 Bravos

About new sim

I wanted to change my number with same plan is that possible or I need to buy new SIM card?

Payal by Great Neighbour / Super Voisin
  • 112 Views
  • 3 replies
  • 1 Bravos

Resolved! Porting over number

I can’t seem to find where to port over my old number to a new SIM card here! 

UmarS203 by Good Citizen / Bon Citoyen
  • 355 Views
  • 14 replies
  • 0 Bravos

Resolved! Trying to sign up

I got a sim card and am trying to set up a phone. I chose a number from the list but when it wants to verify the number, it is trying to verify a different one. What now? 

PL7 by Good Citizen / Bon Citoyen
  • 615 Views
  • 11 replies
  • 0 Bravos

CHANGING CREDIT CARD DETAILS

I HAVE BEEN TRYING TO CHANGE MY CREDIT CARD DETAILS FOR THE LAST 5 DAYS, I HAVE TRIED 3 DIFFERENT CARDS INCLUDING DEBIT VISA, I KEEP GETTING ERROR., THIS HAPPEN WHEN I TRIED TO UPDATE MY PAYMENT DETAILS UNDER THE MANAGE CARD OPTION. BELOW IS THE ERRO...

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SCALER321 by Great Neighbour / Super Voisin
  • 142 Views
  • 3 replies
  • 0 Bravos

Resolved! Missed the step to install eSIM

New subscriber here porting number from Telus. Paid for the service already. And was interrupted by a phone call during the step to install/add the eSIM. Now I’m stuck as I replied to text to Telus to port it and now I have no service both on Telus o...

Hhorn by Great Neighbour / Super Voisin
  • 304 Views
  • 7 replies
  • 0 Bravos
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