Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why didn't my data renew when my plan renewed on the 23rd.... the one time I actually use a bunch of data and it doesn't renew and now im 5 days in to a new monthly plan and im lucky if 7g of data will last me till Dec 23rd.. wth 臘
There's a new Black Friday plan for $30/month with 30GB of Can/US/Mex roaming, and it appears to be available for downgrade. I am thinking of switching from the $35/75GB plan to this.
Ported my number to public mobile, call and text are successfully working on the public mobile sim card, but the number in android settings is still showing the temp number, and the portal still tries 2FA to the temp number. Not a phone hardware prob...
Hi my subscription just expired yesterday and I got a 50.00 voucher this morning I cannot use the voucher it wont give me that option keeps trying to.use .my debit card no voucher option@
I can't make phone calls and send/receive text messages. I logged in to my account and found out that my account had disappeared. Can anyone help?
Hey, guys, I need to tansfer my Public number to Telus. What should I do?
Hi, I want to activate new subscription but when I log in with my email there's already a plan selected and takes me to payment screen. Can you clear my account or the previous activity so I can activate a new subscription.
Hello,I removed the esim too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (rogers) is still active.Thank you,
I am currently on vacation and used points I had earned to get a US talk and text 5GB plan for 15 days. I am for some reason unable to access my voicemail and can't figure out why.
I recently changed my phone number however the new phone number doesn’t show up on my eSIM. The old phone number no longer works but the new number works fine and can receive and make calls. The issue is that for iMessage it shows my old number. In c...
Im porting from Rogers. It seems successful since Rogers account shows "cancelled" and Rogers sim card is not working any more. However after inserting pm sim card and rebooting, my phone shows no service. Cant make phone calls or send text msg. Is t...
I didn't have this issue before, but for a few months now I have stopped receiving the two factor authentication texts from a number of places.This includes my banking institutions, insurance provider and more. I'm not able to login to many of these ...
Hello, I have recently changed to iPhone 17 pro but they do not have a sim slot and only allow eSIM. How do I change my SIM card to use eSIM on my new phone? I have not transfer the sim over before deleting my data so I no longer have access to my ol...
how can I cancel my subscription, or any number I can call to contact
I do not have the app on my phone and when I login to my account on the browser I do not see the normal account information that used to be there. What I am missing?
Someone is on the phone with me telling me he's with Public mobile and says he wants to give me a free iPhone and a better deal than what I already have with Public mobile. He says I'm a good client with good credit. But I think he's lying. How can I...
I am going on a Caribbean cruise for Christmas and new years. Any suggestions on what i can use to have service to call my kids? Should I buy a different Sim card?
Just bought the 17 pro max. Bought the new eSIM (had the pm SIM card in my old phone) and activated it. Phone seems to work but I can’t get the data working. I tried all the troubleshooting suggestions. Help!
I do not have a credit card, can I still use this service?
I signed up for Public Mobile, but then Virgin Plus called me and offered a wicked retention offer, so I then went back with them. My number was transferred back to them but I can no longer log in to my Public Mobile account to cancel the service. It...
can the chip work in galaxy 25
I am an existing customer and I am trying to setup my SIM card in a new phone
My husband is trying to setup his SIM card in a new phone and cannot sign into his account because he can’t get his verification code because his can’t access his phone he has talked to several people but can’t get into his community because he can’t...
My data is not working how do I address this problem edited by computergeek541: changed category (discussion isn't related to Community)
Where can I find my account number?
I have no service and would like to know why
Hi, is there anyone who can help port my number to Chatr? It's in process, but it can't be completed.
My monthly renewal plan is due today (Nov.27). My credit card info is good and correct in the system. I am unable to make a payment to reactivate the account. Now I do not have an active cell phone. Please help
I am no longer able to receive incoming calls. Thankfully voice-mail is still working so I can call them back... .They don't register as incoming,, missed or declined. There is no log of the call; I will just see vm notification pop up.I am restartin...
