Community

Need help porting in number for flip phone

I need help porting in a number for a flip phone. I have an active subscription and a working phone with the old service provider, and I have an active Public Mobile account and a SIM card.Is there a PM agent in the community who can help me?

Re: esim not installed on activation

I'm having the same issues... Did you get your esim thing resolved? and if yes how?

2nd line

HiIs there any discount or family plan sharing if I want to get a  second line?Thanks 

Unlimited data?

how do you see what the note is at the end of sentence 1

Contact Live Person

I recently lost the debit card that is used to pay my monthly fee.  It took 3 days for a new card to arrive.Before I had a chance to make the change to my account and add the new debit card, I received noticefrom Public that my account was essentiall...

SMS can’t send after porting my number

I recently ported my number from Telus mobility to public mobility. I can make calls receive SMS and receive iMessage but outgoing SMS fails. I am using an iPhone 15 with eSIM. Can anyone suggest effects?

updating my credit card information

My account tab doesn't take me to a page where I can see my current plan, update credit card information ect. It only takes me to a page that allows me to shop for plans. I already am  a customer and need to update my credit card. Note that my husban...

Lost phone. Need 2 activate new SIM card

Lost my phone. Bought a new SIM card. Can’t get into my banking or my email without it verifying two step to my phone number which I can’t access. I’m just trying to activate this card on my new phone so I am able to access my own personal accounts. ...

I used my rewards to add Long Distance mintues after email confirmation still not activated?

I used my rewards points to add on long distance international mintues I received confirmation but still I am unable to get them activated?

reward points

what happened to all my points? I have 2 different accounts, and noticed on my primary phone I have only 24 points after just redeeming 20 points on the secondary phone, same amount now as my secondary phone. I had a large amount of points on my prim...

Will Basic Flip Phone Work in the US?

Hello,I have an LGC441 flip phone with basic canada wide voice plan. Works fine.I fly into US from a vacation shortly. With all the airport drama, I'd like to have a working phone in case of travel misery.If I bump up subscription to Canada and Unite...

Service

My phone number has not transferred from telus

Debit card

I can't change my debit card info so I can't pay my phone it was automatic withdrawal what can I do it's a holiday so the store is closed today 

!! we're not able to process your payment at this time. Please try again later.

What happenedSince yesterday, this message has been constantly appearing when I make a payment.I also tried using the app, and it was the same.

Esim

I downloaded an esim to my current phone last night thinking i could transfer it to my new phone(i now know i cant) but it didnt download onto this phone properly and now my current phone is in sos mode.  I need this phone to work on cellular. Do i d...

Phone plan

Hello,I have made a payment but the plan isn't working. Id like to get this resolved ASAP before I go somewhere else.

Esim

I recently purchased a subscription however my phone was brought in US and doesn’t have a sim slot. Every time I try to activate the esim it asks me to download the app however downloading app is not possible since it’s unavailable in app store even ...

CS_Agent

My phone is lost and I have no excess to either my email or phone number and I want to transfer my phone number from public mobile to another provider and I need my account activated for it

Data not working

I use an iPhone 12 mini and I’m not able to use data for any apps. Also can’t text.  Everything works fine on wifi.  I’ve restarted the phone checked settings. Everything seems ok. Can anyone suggest a fix?

how do I change the email address on my wifes phone