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Forum Posts

[FIXED]: Network Service in Ontario, Quebec, and the Maritimes

Hello Community, We want to update you regarding the recent service disruptions impacting some of our subscribers in Ontario, Quebec, and the Maritimes. Early this morning, our team successfully implemented a fix that resolved the network congestion ...

Ck_PM by Public Mobile
  • 2598 Views
  • 21 replies
  • 6 Bravos

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 17747 Views
  • 124 replies
  • 31 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 28898 Views
  • 184 replies
  • 27 Bravos

Resolved! Offer from 5213

I got a text message from 5213 stating:"Public Mobile here. We've got a great deal for you. Get 10GB of data at 4G speeds of up to 100mbps for only $29/month.Reply YES to get this limited time offer added to your account and will take effect on your ...

Paulmobile by Great Neighbour / Super Voisin
  • 1400 Views
  • 24 replies
  • 1 Bravos

Voucher entry error. Error with Each form of communication

I have been  having issues redeeming my vouchers. I tried the app, the phone website and with a laptop. But none of it works. The whole public infrastructure seems to be bleak and incompetent.I even tried submitting a ticket but you can guess that it...

volodymyr1 by Great Neighbour / Super Voisin
  • 191 Views
  • 2 replies
  • 0 Bravos

Resolved! Traveling in the US, Unable to Make Calls

Hey all,I am currently in the US and have purchased the Data, Talk, and Text Add-on for my account. I have actually purchased the add-ons twice because I thought the first purchase didn't go though. Now my add-ons still show that I have 11/15 days le...

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nculver by Great Neighbour / Super Voisin
  • 425 Views
  • 5 replies
  • 0 Bravos

Changing Subscription issue

I currently have the $15 with 3G speen subscription and I want to change it. I tried using the website and the account, but whenever I tried to change my susbription, my only options are ones with 3G speed. 

Red_levi0 by Great Neighbour / Super Voisin
  • 390 Views
  • 7 replies
  • 0 Bravos

Phone number not working after 'transfer number request'

I joined PM today and transferred my number from Fido.Went through Fido's transfer authentication message and then I got the message from PM to wait 5 hours and restart my phone to activate my e-sim. I have waited over 5 hours and the phone number st...

DanMendoza by Great Neighbour / Super Voisin
  • 242 Views
  • 3 replies
  • 0 Bravos

Resolved! Over charging

HiYou still charge me on 16 and 26 each month, I tried to transfer a second number but got stuck and failed,  even that you are  withdrawing each month 2 times for 2 lines , I am only having 1 number with you, please refund me with all you took from ...

Hanz by Great Neighbour / Super Voisin
  • 274 Views
  • 3 replies
  • 0 Bravos

Resolved! How to initiate another 'transfer number request'?

I joined PM last week and transferred my number from Fido.But I forgot to wait for Fido's message and jumped to use the PM SIM card. Today I just realized that my Fido SIM card is still in service and need to re-initiate the number transfer procedure...

JulieHao by Great Neighbour / Super Voisin
  • 327 Views
  • 3 replies
  • 0 Bravos

Resolved! puk code

My father purchased a new phone but his sim card is now locked. Need puk code to unlock

Miley_1978 by Great Neighbour / Super Voisin
  • 345 Views
  • 3 replies
  • 0 Bravos

Transfer Number Issue

Hi there,I was trying to transfer my number from Freedom Mobile to Public Mobile yesterday. But I missed the 90 minutes confirmation reply.Can I restart the process again?Thanks!

QuangNguyen43 by Great Neighbour / Super Voisin
  • 396 Views
  • 6 replies
  • 0 Bravos

Porting number

I have lost my sim and I want to transfer my number. I have sent a port request already for the same . Can you please manually port out my number 

Ababio by Great Neighbour / Super Voisin
  • 144 Views
  • 2 replies
  • 0 Bravos

Resolved! SIM card and billing

I think I will be charged for services I have not used as I have not received my SIM card. I have been with Mobile since Dec 15th.  When I try to get a chat box they say there are none available.  I have tried about 5 times in 2 weeks to reach someon...

Shaunal by Great Neighbour / Super Voisin
  • 378 Views
  • 8 replies
  • 0 Bravos

Resolved! Friend Referral Promo

Good afternoon. I opened a new account with Public Mobile on Wednesday January 10th, 2024 from a referral from my Friend promo (spouse). I did not have her personal invite promo code, as we didn't know how to find it in her account. She did not recei...

Jacques07 by Great Neighbour / Super Voisin
  • 526 Views
  • 6 replies
  • 0 Bravos

Resolved! Promotion Received by Text for $29 monthly for 10GB

Hello.Does this promotion apply indefinitely? Will I still receive my usual customer discounts for referrals, loyalty and payments made by automatic debit? Does this price include all the other benefits of my existing plan such as unlimited texting a...

Resolved! $29 / 4G Offer

Just found out about this from a friend who signed up at the same time I did ( 3 or 4 years ago - $25 / month plan ) and I haven't received an invitation txt yet OR I might have accidentally deleted it ? I'd really like to switch , ..anything I can d...

Woomera01 by Good Citizen / Bon Citoyen
  • 801 Views
  • 15 replies
  • 0 Bravos

Resolved! sharing the same email address

My wife can not access her account as we have the same email address, how do we set up a separate account for her

clinkerboy by Great Neighbour / Super Voisin
  • 260 Views
  • 3 replies
  • 1 Bravos

Resolved! Point or discount

I get discounts but my husband gets points. No idea why he doesn’t get discounts. He joined later than me, so the discount promotion is finished?

Peache by Great Neighbour / Super Voisin
  • 333 Views
  • 5 replies
  • 1 Bravos

29$ 10GB. Jan 12 2024

Just got a text to change my subscription with a 29$ 10GB deal.   I said yes but it does not show that it will change on next renewal.   Is this a phish??

Kenny7 by Good Citizen / Bon Citoyen
  • 624 Views
  • 8 replies
  • 1 Bravos

new 10GB data plan at $29/month

Just received a text offering this $29/month 10GB  of data at 4G speeds of up to 100mbps. Offer ends Jan. 14/24.  I'm an old guy just getting used to cell phones. Wanted to know if that date corresponds with my renewal date. Is the renewal date  the ...

oldsalt by Great Neighbour / Super Voisin
  • 789 Views
  • 3 replies
  • 1 Bravos

Forbidden AI

Created an account, got new SIM card. But now can’t log in. Verification is sent but upon ending the code it defaults to Forbidden AI. Tried multiple devices and clearing browser cache. When trying to contact customer support it says I need to log in...

Justice21 by Great Neighbour / Super Voisin
  • 309 Views
  • 4 replies
  • 0 Bravos

10GB for $29/month promotion

Hello,I received a text from Public Mobile saying that I have a promotion for 10GB of data for $29/month, how do I know the fine print of this offer - does it expire after one month and then I have to pay an increased price? And how do I know if this...

Resolved! How do I verify my EverSafe if my old sim is not active anymore

I have ported my number from lucky to PM without doing the EverSafe. Now that I am trying to log in my account and the system says it will send a code to my phone, which I never received in my new sim. I am guessing it somehow still sends the code to...

xingapore by Great Neighbour / Super Voisin
  • 479 Views
  • 7 replies
  • 1 Bravos

Rogers Conversion - No Confirmation Text

Hello,  I have not received the new confirmation text and it has been over 90minutes. I tried the chat function with no luck and the submit ticket has been broken all day. Is there another way to reach out to support?

Dauntliciti by Great Neighbour / Super Voisin
  • 381 Views
  • 6 replies
  • 0 Bravos

Resolved! iOS app and website won’t load account

On both iOS and website, I can login ok.  I get the text confirmation, enter the number etc.  But the all I get is the … loading screen.  I’ve just left it for a long time (10 minutes) and it never loads.  I’ve tried different networks, different bro...

mig39 by Great Citizen / Super Citoyen
  • 331 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G versus 4G plans

So I want to move to a plan with faster service and 40gb of data, but the plan that has this is a 5g plan for $40. I only have a 4G phone, would I still get 4g service from this 5g plan? Also, would loyalty stuff transfer to the new subscription?

Rodex by Great Neighbour / Super Voisin
  • 569 Views
  • 7 replies
  • 1 Bravos
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