Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Bought a $25 public mobile card at Walmart and it does not work the pin number will not work
I keep getting finish my activation. I have had an account for year. I can't access my account !!!!
Can't send recove sms
I had a Public Mobile SIM card and switched to the Koodo plan last year. However, I mistakenly changed my SIM card the day before yesterday, and now I want to get the Public Mobile plan and SIM card again. Is it possible to get my previous number bac...
So I tried topping up my plan but accidentally put it on a different email and the money has already came out I was wondering if you could cancel it and get the money back!?
Hi there; I used my friend (his phone: xxxxxxxxxxxxxxxxx and code: xxxxxxxxxxxxxxxxx) referral link to created and activated my account and subscription two weeks ago, but have not received $10 credit. Do you think you can check it out ?thanks, min...
I switched emails and so how do I change my email on my public mobile account ? I looked everywhere
Hey guys,Long story short, I bought a new phone and installed a new eSIM, since PM doesn't let you port them from one phone to another. I have to send my new phone away for repairs under warranty and would like to switch back to my previous eSIM, whi...
Where can I find my referral number on the website?
Beyond frustrated. My son's phone can't text or call. No outbound, no inbound. There is nothing wrong with his phone. We have:Removed SIM card and re-installedRebooted itPut it in airplane mode and out of airplane modeNothing has worked. I have put i...
Anyone know we’re you can get some assistance with your account?? phone tells me when clicking on hot spot that I need to contact public mobile but that is hard when there are no contacts for assistance expect a useless robot messaging system
My reward points r not going to my payment plan, I would like for u to add them to my account t 29 points
Could you check our account, it looks as if someone else is using our account. There are a lot of numbers that aren’t recognizable and it seems as if they are using our data at the early morning. My husband couldn’t receive phone calls today, the pho...
I'm traveling to the states from Canada and would like to temporarily change my plan to one of the Canada-US plans. The chatbot indicated that I could do this by selecting a 30 or 90 day plan. I just don't see an option to select that when I go throu...
My $21/month current subscription had a clause "$19/month with a 90-day subscription" on it. How do I get $19 month? I've been a subscriber since June 2024 and doesn't the $19 /month kick in after 90 days? How does it work? I know that it is jus...
Suddenly, my iMessages and FaceTime (iPhone 12 Pro) stopped working... they won't turn on... "activate". I have tried meeting with apple staff at the Genius Bar to no avail... they were stumped. Has anyone experienced this issue and is there a fix? D...
I have been trying to activate my cell phone. I created an account on Public Mobile, activated the SIM card, downloaded the app on hlmy cell phone to finish the activation, but it won't let me log in on the app? I can log in on a computer, but not on...
Phone won’t connect to line. Can’t makes call
I have been trying to activate a friend's cell phone. We created an account on Public Mobile, activated the SIM card, downloaded the app on his cell phone to finish the activation, but it won't let us log in on the app? We can log in on a computer...
A friend who is subscribed to Public Mobile with a CAN-US-MEX plan is currently in Florida. She was surprised to see that she had some voicemails on her phone because she had not received any calls. Turns out all calls from Canada have been going dir...
I just switched eSIM from an iPhone 11 Pro to an iPhone 11 Pro Max. Everything seems to be working fine except I am not receiving calls. I restarted my phone and checked settings and can find the issue. Any suggestions?
I was charged twice for the same account when I set it up. Don’t know how to get a hold of anybody to try and fix this.
Tried landscape and it doesn't work either. I'm on android. Any ideas?
When you receive a voicemail, should it not show on your account as an inbound call with time and inbound number calling?
Hi, recently joined and only managed to get to step 6 in the activation process. I tried to transfer my number from Koodo prepaid and only read afterwards that I nees to selwct a new no. in step 2 to do so. Now when I log into my account it only sho...
Does anyone know how to get a specific CS agent? I opened a ticket back in December and the agent at that time told me to reach out before January 16th to change my plan to something he agreed to. I have the messages and screenshots.. Now I reached...
Hi there,I stop having access to my sim card. Pls someone reach out to me to verify me and assist me with purchasing a new one. Thanks.
