Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Just switched two iPhones over from Fido to Public Mobile and after changing the SIM Cards neither are working to activate iMessage after over 12 hours. We've tried Resetting Network Settings, Reset Settings, Turned iMessage off and back on, signed o...
Having issues porting number, just want a new phone number. How do I submit a ticket to do so? I can’t find it anywhere
Hi, i purchased a plan online and ordered the sim which i didn't received even after 10 days. How can i contact public Mobile or get my refund?
I've been with Public Mobile for four years & just now, for the first time ever, from my account profile I checked what other plans were available to me & was surprised & pleased to see this! I'd appreciate a confirmation re: the minutes & messaging ...
I initiated a transfer from Virgin Mobile, I did not receive the text therefore the porting was not completed. Virgin asked me to contact Public to send a new request but I am unable to provide that info to public. Nowhere in in bot chat to add the r...
I switched my number over from Bell to PM last week. My phone is a Galaxy S20+ and everything went smoothly. It's working great for me. Two days ago, my wife ported her number from Bell over to PM. Her phone is an iPhone 12 Pro Max. She has voice an...
Folks, after porting my number from virgin, the phone number in about phone still lists the original public mobile number. I have data and the number in the portal is correct. But I believe something is stuck somewhere to make that final change. I am...
Telus-owned Public Mobile has updated its website on Friday to indicate an end date for its Canada-US talk, text and data promo plans.These Canada-US plans were in response to ongoing plans introduced by Quebecor’s Freedom Mobile. We already saw Publ...
On Thursday a suppport agent said she was going to send a new transfer request for my number and she would message me on Friday but I did not receive any message.She said not to reply to her last message.How do I start a new ticket?thank you
I keep requesting an activation code and I am not receiving a text message with the code to activate my account. Can anyone help me with this?
hiI was ask name and address and my SIM card was activated. No other info was provided when portingnow my public sim is able to let me make phone call but incoming goes the previous carrier which is Fonus I am worried about if I can cancel service fr...
My sons phone is asking for a puk code.We are trying to log into his account but cant remember the passord.his account was blocked for one hours for several times now over the last 2 days.We reset the password by sending the code to the email on file...
Good evening,Last month I joined PM using my son’s referral but I noticed the $10 credit was not applied my second month’s payment. Please advise.
I received an email and a text from Public in regards to my loyalty bonus data of 240gb but it seems to be missing all of a sudden.Is there a specific reason for that?
I've been with Public Mobile for about 6 months now. I changed my plan to the US/Canada plan and since then I can't access my online account. My phone works fine.I've updated my password, but when I log in it takes me to the activation page. I'm not ...
I transfer my number, phone is working but not the text. Please help @CS_Agent
I am trying to update my payment information but my mom has the phone and she is out of the country. Is there anyway to skip security access code that gets text to your phone when you log in the account for security?
I need help very necessary
Followed the instructions in the Public Mobile app to pick up a new SIM card from the nearest Telus store. Arrived they to be told that they don't support Public Mobile. So, ordered the sim through the app and was charged for it on March 12. It's Apr...
I'm trying to log in and every time I do it brings me to this page forbidden A1. What can I do to log into my account.
I'm planning to switch plans on my renewal date of Apr 25th before the points system switch over. The disclaimer #2 says "Data add-ons associated with your current subscription maybe become incompatible if you change your subscription." I have ~8GB o...
Hi trying to port my number from cityfone(zoomer wireless) but my account with them is on a seasonal hold so I cannot receive the sms to complete the safeid thing? I also provided the wrong IMEI number for my account with other provider so I need to ...
On a US/Can 5G PM plan and can confirm after moving from a Can/US Telus plan, 5G roaming does NOT work in Chicago on PM.You have to force LTE only under roaming on an iPhone at least to have a reliable connection.Fast enough but a hassle and may driv...
Hello!I tried to transfer from TELUS to Public Mobile, and I've been experiencing a lot of stress. I completed everything it told me to when transferring to the new public mobile plan. I noticed I now had a primary account and a business account in m...
I have the canada/us plan and when i was in the us this week, nothing worked, no phone, txt or data I am now back in canada and can't receive or place calls or text. What is going on??
duplicate thread. Please continue discussion at https://productioncommunity.publicmobile.ca/t5/Get-Support/SD-card/td-p/1175183
I have the Canada- US plan and am in the US now, but have no service…. Cell and roaming are turned on. What could be the problem?
Confirmed with my Bell that my number has been ported, but sms seems to not have transferred, how can I get the complete the transfer?
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