Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I'm considering getting an esim for my family member who is travelling to Canada this week. Is it possible for them to activate the esim on their phone when they are still outside of Canada before getting on the plane? It will be easier for me to ...
Hello. I just signed up for a Public Mobile plan with an eSIM. I was able to download the app and install the eSIM successfully. It’s been 48 hours and I don’t have any bars showing that I have service. I requested to port my number from my previous ...
I have an S20 5G phone which is ESIM compatible according the the Public mobile plan setup but when I later chose an option to use an ESIM it said my device isnt compatible. How could try to get this issue to be resolved either by finding out whether...
Can't download esim and haven't gotten an email with QR code. There's no costumer service available to help. They have already charged me for the service as well. @CS_Agent
Why is my phone using data past midnight even so am on Wifi?
How to delete my number as I got a new number and plan
I'm Canadian and I'm in the U.S.A. trying to connect to my family memebers hotspot. The person with the hotspot has a roaming account with another company. Please Help!
I am currently abroad and realized with PM, we can't receive sms or calls. How can this be solved? I don't mind paying for a plan PM has, but no possible way contacting them, even with the "chat with us" function. Keeps looping with their AI. Solutio...
1. Is it a prepaid or postpaid plan?2. Can I use the minutes, text, data, etc. from the US the same way I use them in Canada? In other words, if I switch to that plan then move to the US for 5 years, can I continue using it? (Yes, I know that the US ...
i have iphone 14pro with fido esim. Can i port in to PM esim hassel free?i see too many post about issue while activating esim so concerned about it. also i need to transfer mine and my wife number to PM. Do i have to create 2 different account or i ...
I'm new user and recently purchase new plan and transferred the number. Esim does not work and qr code is no longer valid. Can you please share new QR code to install the esim thanks.
Why can I not downgrade to a lower package text only or low 2GB data?
Hello!I am going to be going to the states soon. I have a US/Canada plan. Am I able to hotspot my friends while in the states or can I just use my own data down there?
I'm trying to subscribe as a new customer but I see two. What's the difference between the two $34 5G plans with 50GB of data? Can you please identify the difference? One says the speed will be reduced to 512kb is this the only difference?
Hi,I want to get transferred from Virgin to Public, can the same number be ported?ThanksMakarand
Hi,I just got charged yesterday eventhough my account is not active and I'm not using it. Can I get a refund and close my account please.Thanks
I ran out of data. How do I renew my plan early?Thanks
question about the limited time 34$ a month plan with 50GB data within Canada/US. Am I to understand this would give me talk text and data in the US and Canada without roaming charges?when I click the plan details it sounds different - says messagi...
Hello, thanks for any help you can provide.My son lost his PM phone and is unable to login since it asks to send a verification code to his lost phone. We live together so I can provide his password. He also still has access to the e-mail address ass...
I have my account on auto renew. Today it attempted to take the payment but failed as I hadn't transferred money into that account. So when I went to log into the Public Mobile app it told me my payment had failed and requested I update my payment ...
Recently I tried switching from a Telus data plan to a Public Mobile one. My brother, who was part of the shared Telus account was able to switch without a problem, but when I tried, I replied "Yes" to the Telus prompt confirming that I wanted to can...
Real quick - I am in the middle of an activation and I have 2 lines on my TELUS account and concerned because the authorization suggests that the TELUS account will be cancelled. I do not know if anyone has did a partial (ie. Test) of switching to Pu...
I paid for my new subscription afyer selecting eSim. After I was told to continue I was told my phone is not eSim compatible. I can't get back to the option to select a free Sim card to be delivered to my home. When I ask for help from customer servi...
I have tried four different cards with the same failure errors.What gives? If this is an indication of your service, it may just be pathetic.
My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.For...
My phone says "cellular network not available" or loses access to the Public SIM card. To fix it, I have to reinsert my SIM card, and/or restart my phone. This fixes the issue for a few days, a few hours, or sometimes only 30 minutes before it does i...
I switched to the US-Canada plan at the beginning of this month and had service when I first moved from Canada to the US. Yesterday, I suddenly noticed I cannot make outgoing calls. When I hit dial, it loads for a moment then hangs up without ringing...
Why a new subscriber cannot access data?
I am trying to change from and Iphone (13Pro) to Android but I can't login to my account on the app or a computer because I can't receive any text on the iPhone when it ask for the OTP code. I get a code via email first but then sends & asks for the...
Hi Oana, responding to your email regarding my Unsuccessful Activation, please advise
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