5G issue

[Marque]

My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.

I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.

For reference I have a work phone which is 5G and is working on 5G platform, but is with another provider.

 Thank you for your time,

Marque 

[EB0]

@Marque 
Even the phone is restricted to use the 5G on public mobile,, your phone will be  able to get a higher speed on 5G plan.

[Marque]

Seems odd that its 5G but can't be used as one but thank you 

[computergeek541 · Accepted solution]

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@Marque wrote:

My current phone is a Samsung Galaxy S20 FE 5G. I have switched to a 5G plan but still only get LTE.

I have checked my area which is Perth Ontario Canada which is supposed to support 5G . I have double checked my setting but hasn't solved my issue.

For reference I have a work phone which is 5G and is working on 5G platform, but is with another provider.

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Sorry, but this phone cannot be used on the 5g network at Public Mobile. This is a device software restriction that gets imposed whenever a Public Mobile SIM card is being used.