Data

[Help9]

Why a new subscriber cannot access data?

[Neil11]

You will need to contact customer service agent to fix your issue.  Either via the following link:
https://widget.telus.tiia.ai/publicmobile/publicmobile.html

If you are having a difficult time, then you can private message CSA:

Send a private message to CSA through the following link :

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

[szu]

@Help9 

Which model phone?

If Android, might want to check your APN Settings:

New Settings:

APN: sp.mb.com
MMSC: http://aliasredirect.net/proxy/mb/mmsc
MMSC proxy: mmscproxy.mobility.ca
MMS port: 8799
MCC: 302
MNC: 220
APN Type: default,supl,mms
                             or             default,mms,agps,supl,fota,hipri

[slusagm]

@Help9 physical sim or eSIM??

make sure to remove old sim from previous mobile carrier or disable old esim.  And then go to click Reset Network Settings 

[Help9]

Talk is fine but cannot send/receive texts or access data unless connected to wifi.  I have tried all suggested solutions from chat box and tried rebooting phone. Nothing helps so far. 

[szu]

@Help9 

Does talk and text services work? 

Which model phone are you using? 

May a reboot of your phone.  Or network reset of phone.