Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
my sim card was damaged when I dropped my phone out of my pocket because now it wont connect to the network on any phone. I just ordered a new sim card, but I need to keep my old number because it's my work phone. How can I set this new sim card up w...
I recently opted for a 4G upgrade. if anything, my data is SLOWER now. Do I need a different SIM card??
Hi there, I never saw the further information that activations of a new plan needs to happen by a certain date and not by the sim card purchase date. Is it possible I can just go to the store to pick up a sim card in order to receive the 12months12...
I am visiting the U.S. and my data plan is not activating. I have already done SIMon, no help. My account is current and it shows I have service for the States. However, after resetting, checking APN , etc. NOTHING. I need an agent to help on their e...
Just ported my number to Public Mobile. I checked my payments, the tax portion is Ontario which is 13%. The number I registered/ported in is (416) although I am here in Alberta. I have been using this area code with Virgin Mobile while I am here in A...
Currently I have several serious issues with my account, after I "UPGRADE" to 4G plan:Data speed is super slow, less than 2 MB/s sometimes even less than 1 MB/sI switch to "$55 - 20GB data at 4G speed" ... but every time I log into the account it sho...
By mistake , i change my phone number , i would like to restore my old phone number , need help plz
I have 5 g of data but my data on my phone not working. It shows online that I actually still have 5 plus the 2 but not working on my phone.
Hello my name is Mark. Hope some one has figured this out. I changed plans today and now I am not receiving incoming call and the automated message is “ this phone is not set up to receive income info calls 5UV1”. any help is greatly appreciatedcheer...
I bought a new phone directly from apple. I put in my sim card from my current phone and it does not work. Not sure what to do next. Simon keeps giving me a link to see if my phone is compatible - but it sends me to a page with no answers.Thank you
My friend lost access to his account. His login information has not changed but the system ask to verify that this is him and he cannot complete the required steps. All he wants to do is change his credit card information so that he will regain acc...
I was facing issues with texting to outside Canada. I raised the issue with CS_Agent on Oct 10: and they did what they could, but later directed my ticket to their Techs. The Techs got in touch with me, and till today -- in two weeks -- the issue st...
Hello Can someone please provide assistance as I would like to return a phone I bought. Thank you
Hello Recently changed plan to 5gigs at 4g on the day my service auto paid to renew which was today oct 26th. When I log in this morning it still says 5gigs at 3G speed and I’ve used over 1.13gigs of data already.My question is how would I use data w...
Hello, I currently have the $40 for 4.5 GB at 3G speed with rewards (not points). Is it possible to switch to a different plan and maintain my rewards or does it automatically get switched to points? Was hoping to switch to the $40 for 5 GB at 4G. Se...
Can i take my public mobile phone (xxxxxxxxxx) to USA and use it from the USA? what I need to do?? ThanksYAsh
Receiving an error of "System error. Please try again" when trying to login to My Account using Edge browser. on my Windows laptop. Tried Chrome and I am able to login. Unable to login using Chrome on Android phone. It sauys "Page expired. The page...
I habe pre-authorized payments set up for a plan that's $46.61. Today I noticed thr payment disnt come out. Logged in and it says the account is suspended unless payment is received... I click button to pay, it takes the $46.61 from my checking ac...
After waiting 24 hours after Roaming/bundle expires, am I allowed to buy the exact same package? Can we only buy bundles before leaving Canada? Can we buy additional roaming and roaming bundles from the US or does it have to originate in Canada. I wi...
I would like a refund, as I could not activate my number in Public Mobile, and I changed the mobile operator to another one, but I paid for the services in advance
How long is self serve down for. Says error down for maintenance
I have been trying to login to my account all day and keep getting… system error try again later… what’s going on
I am an existing public mobile customer.My cell phone was stolen a while ago. So I bought a new cell phone and sim card on the public mobile site.But I can't use my cell phone because I don't know how to do activities Help me
Hi,I got new public mobile sim card I can call people but when people call me it goes to in box. I dont see any ringing to be able to answer them.I would be thankful if you help me in this.Regards,Peyman
Does the (electronic) Virtual Debit Visa from RBC work when it comes to paying for a plan? The physical copy of the Visa the bank offers does not allow online payments. The Virtual Visa Debit card does. But do YOU accept it as payment? I don't want t...
My account shows 1024 MB (purchased as a 1GB Add-on) available at 0.0% used. However, I am unable to connect to mobile data on my phone. My data worked until the data included with my plan expired. How can I "activate" this 1GB add-on? I have success...
Hi,My UK minutes add-on usage is not showing that I have used about 30-40z I have 600 still showing.Thanks in advance.John
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