Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Where can i find the 12 digit voucher pin number? My credit card was expiring, I was trying to update my new credit card number but the online page always said we are unable to process at this moment. And now the service is blocked. Can anybody tell ...
I have international texting, not a new user. I ve tried several times to send text to numbers in China. They never got it. I used +country code then phone number. Any suggestions?
I currently have a 4G subscription but will soon require a Canada/US plan.I only see such a plan available for 5G.Will a 4G phone work on the 5G plan?
Hi,mom hasn’t had service for while. She travelled here and could have used her phone. It wasn’t good. I took out the SIM card and put it back in. Reset the network settings. She has paid her bill. Any idea what’s up?
Why is my subscription $40 per month when you are offering the same subscription for $24 per month? Something has to change for loyal customers. How are we going to make this happen? Best regards Todd and Sophie.
But it keeps asking me to reactivate??
Hi, my lawyer is trying to contact me through her land line and can't reach me.How to solve this issue ?
I attempted to subscribe to the $34/month plan today, however my activation failed. On step 6/6 of the registration, I got the message, "Subscription Not Activated - Something didn't go right while activating your subscription. Click the button below...
Switched from legacy rewards to new points system, but haven't received any new points from November and December payments. Should I start a ticket, or is there a CS person here? Merci
I switched to public mobile from virgin plus. But after 5 hrs it's still not completed. My virgin plus sim is active and i can make outgoing calls and data on public mobile (e sim)When they complete process? How can i reach public mobile customer ca...
Don't know how to pay my bill
The T&C for this current Boxing week promo on the $24/mo plan are not 100% clear. Do we get the 3rd month free every 90 days, or just one time only?Here are the T&C:**Activate on the $24/4GB plan and get your third month free. Offer available to new...
Is it true that Public Mobile 5G is different from say Telus/Rogers/Bell 5G?
Hi all, my parents have been locked out due to entering the wrong password a number of times (at least the acts what we think it is). They are stressed, they rely on the phone and they are now out of minutes… they can’t log into community site with t...
Read that there will be no giveaways of data or minutes this year for the holidays, anyone heard any different?https://www.iphoneincanada.ca/2023/12/19/public-mobile-2023-more-merrier-promo/
Hello, I cannot log into my account on web or mobile ap, I get the errorUnauthorized access / Accès non autorisé.My phone now says no service, not connecting to the network. I cant login to pay my bill or use my phone. Please help what do i do?Thanks
My wife and I are both on PM and she has an iPhone 15 Pro. I cannot get audio to work from my Lightphone 2 while it works for other calls and the call with iPhone will drop in less than 20 seconds without audio. SMS works.Somehow when I change the iP...
Just wondering, with this new $24 4GB offer, you get the 3rd month free. Does the new subscriber still get the $10 off the second month or is that promo gone now with the 3rd month free?
I've purchasrd a new Sim card online and the delivery estimate Dec8, but I didn't get it yet. I can't track it and have no idea what happened.
Hi,I accidentally clicked on the purchase button when I was revising the add-ons. How to cancel it and get my money back?Thanks in advance.
When people buzz, I don't get the call and voicemail comes on through the intercom.
Hello,Every time I record a custom greeting and I activate the greeting, It still gives me the standard greeting.Thank you in advance,
Every time I leave my house it's like my phone data shuts off, it's impossible to use anything on my phone. However, the data icon is fine. It's quite dangerous for me because I need my phone to book an Uber from work at night and I can't have it not...
Hi there, I paid for a data roaming add-on for USA earlier this month and while traveling the data didn't ever work properly. Specifically, I was constantly in a dead zone and could not use location services. As a result, I had to stop in every Starb...
Hey for some reason Credit Cards aren't being accepted during Activation today. I've tried 3 cards and it's not Accepting any to Activate a $50 • 100GB Plan.App, Website, Cache Cleared, still not working. Can we please get this fixed. @J_PM
Hi,My current plan $34/40GB has "Unlimited Canada-wide minutes and messaging plus unlimited international text and picture messaging"Does " international text" mean I can send AND receive SMS text from Europe/USA?If yes, then, sorry for my low tech q...
Hi,On Boxing day promo week 2023, I switched from $25/1GB 3G to $34/40GB 5G. Could not switch to $29/10 GB b/c only for NEW activation.The new plan $34 is overkill for me given that I could live OK with 1GB data per month before. It's just that the ...
