Hi Community,
We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails.
Why does this matter?
If you encounter any dif...
Hey Community,
We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.
I...
Hi thereI am having trouble activating my account. I have gone through the process, paid for the month and attempted to transfer my old number. It has approved that but requires me to verify the transfer by receiving a text. The number I have transfe...
After I’ve ported my number with Public Mobile (for a few months) now. I’m starting to notice that I can’t receive verification code via sms from certain apps/websites. For example, oversea banking. All of these use my Canadian phone number and it...
Need to Change from ESIM to Physical Sim but cannot complete the activation on the ESIM because device is not compatible. Does anyone know how to do this since i cant finish my registration? If not does anyone know how to cancel the service without...
My subscription with public mobile ends today. Should it not be by midnight on the day? Unfortunately, PM has already cancelled my number meaning I cant transfer it to another provider. Should it not end by midnight? The other provider has requested ...
Hi Community,I just moved outside Canada and will probably never return there, so I have to cancel my public mobile subscription. However, when I tried to log in to my account, I could not pass the two-step authentication because I could not receive ...
I have an iPhone and can only receive texts from other iPhone users, not Android users. I have another iPhone with a different service provider where I have zero issues. I have no users on my ‘Blocked’ users list.
Hi, new to Public Mobile. I tried transferring my number over from my previous carrier (Fonus VoIP) and under the Public app it says it was successfully transferred and shows the number. I can make calls with it but it won’t send or receive text mess...
Hi,I'm planning to travel outside Canada and am unsure if I can receive text messages or calls while abroad. During my previous trip to Asia, I was unable to receive SMS or calls. I remember my plan should cover international calls and texts, but it ...
I checked the 5G map and my area shows as compatible, my phone is a S22 Ultra Samsung and it allows 5G.But my download speeds are horrible, i'm only getting .045MB/sec to 1.3MB/Sec.I signed up for the new $35 dollar US/Canada 5G plan. Is this a phone...
Purchased a US talk, Text and data package but needed more data so also grabbed a 3GB data only add-on. The first 3 gb that came with talk and text ran out and now the data only package is not activating, have tried restarting iphone and network rese...
Just wanted to share some info based on my wife's experience today in Florida with her Samsung Galaxy S10+ which has VoLTE but is not on PM's whitelist.T-Mobile: Calls going out and in worked, texting out and in worked, data worksAT&T: Calling out do...
My phone hangs up when I call my boyfriend. It you to let us talk for 15 minutes without hanging up and now we can’t even go 10 minutes without it hanging up on us. I have checked my usage history and his number isn’t showing up as a call. He has a p...
It's been 4 months now and I'm asking will Public Mobile ever make a public announcement on the dropped call issue? If this is considered normal then customers deserve to know so they can make plans to find a service that actually works.Keeping peopl...
