Phone number Transfer

[DS1982]

Hi,

I lost my phone. I would like to transfer my old Public mobile number to new public mobile sim card. I have a new public mobile sim card. What is step by step process?

Thank you.  

[softech]

@DS1982 

go to My Account from (better to use a desktop or laptop computer to request Change Sim card)

(If you are unable to login as you don't have a phone to receive the 2FA code: On the screen it is expecting you to enter the code, click Didn't get the code? or  Resend code and then choose Send email) 

After you logged in, unsuspend first if you have suspended your service earlier.

Then go to Profile page, click on the Pencil besides the sim card number, follow the steps to enter the new sim card number and complete the change sim card request
(or direct link: https://myaccount.publicmobile.ca/en/account/profile/change-sim-number  ) 

https://myaccount.publicmobile.ca/en/account/profile/change-sim-number

[hTideGnow]

HI @DS1982 

you would need to login to My Account and go to Profile page and make the update there. Click on the Edit (pencil icon) on the SIM number there and you can update it