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Forum Posts

Resolved! Reducing monthly bill

Besides auto pay & refer a friend, what else can I do to receive some credits please?

Jillybean123 by Good Citizen / Bon Citoyen
  • 772 Views
  • 8 replies
  • 1 Bravos

Resolved! Referral inquiry

Just curious how many times in a year can you refer a friend to receive credit to your phone bill?

Jillybean123 by Good Citizen / Bon Citoyen
  • 747 Views
  • 5 replies
  • 2 Bravos

Transfer number in / port in

Hello,I just subscribed to Public Mobile and i wasn't able to transfer in my old number from Koodo to PM, with my account number, backup phone number and my name as authorisation. It tells me to ask help to proceed the port, can someone help please ?

philthunder by Good Citizen / Bon Citoyen
  • 858 Views
  • 9 replies
  • 0 Bravos

Chance to win $100

How do I register for a chance to win $100 gift card?

PK1 by Great Neighbour / Super Voisin
  • 510 Views
  • 5 replies
  • 0 Bravos

Not Receiving Some Calls

I recently discovered that a few different companies have been trying to contact me with job offers, but, when they try calling my phone (iPhone SE, iOS 13.2), they can't get through. They all say that they just get a dial tone. Although, other peopl...

benjamd2 by Great Neighbour / Super Voisin
  • 839 Views
  • 7 replies
  • 1 Bravos

Resolved! Password reset

I could not sign in because my email or password was not valid. I was able to sign in through the my account tab.

JenL by Model Citizen / Citoyen Modèle
  • 632 Views
  • 5 replies
  • 0 Bravos

iPhone 8 Plus iOS 13.1.3 calling China issue

Hi, I had 400 mins international calling add-on, I am able to use iPhone 5 to dial China, but when I try iPhone 8 Plus, is not working, is only ring the first time, then goes to silence, anyone knows how to fix this issue, thanks.

kz_3000xp by Great Neighbour / Super Voisin
  • 295 Views
  • 3 replies
  • 0 Bravos

Resolved! US travel

Hi neighbours of the community I am wondering I am going to the states for a week and I want to know if I purchase the $15 roaming text and talk plan or add-on am I fully covered to be able to call Canada and not worry about extra cost. Also does any...

hgervais453 by Good Citizen / Bon Citoyen
  • 784 Views
  • 10 replies
  • 1 Bravos

Resolved! Imported phone number from speakout does not work

I imported my speakout phone number with this new plan with public mobile. But now I can only make outgoing calls and get messages but cannot get incoming calls. My plan with speakout did expire 2 days ago, but they will keep your number for some tim...

sweeterhome by Good Citizen / Bon Citoyen
  • 698 Views
  • 8 replies
  • 0 Bravos

Resolved! Registration failed

I register my SIM card , the last step I press Active button, the process won't go through, the bottons changed to grey and stopped. When I register again, the system says thec SIM CARD ERROR. How to finish or register again?

Candy by Great Neighbour / Super Voisin
  • 918 Views
  • 4 replies
  • 0 Bravos

Resolved! US Roaming

I am seeking clarification on the US Roaming packages (10 day). Is the day they are purchased included in the 10 days? Say for example, I order on January 1. Does the package expire on January 10 or on January 11? And does it expire at the time it wa...

RogueMonk by Good Citizen / Bon Citoyen
  • 911 Views
  • 20 replies
  • 1 Bravos

Resolved! us roaming with voice only

I have tried everthign stsed here but to avail. It is a Samsung A20. The only time I get anything close to working is when I manualy select T mobile. I can then dial 611 and get inot the self service. It tells me there I have the 200 minute us roamin...

barryrg by Great Neighbour / Super Voisin
  • 397 Views
  • 4 replies
  • 0 Bravos

Sim Jacking it can Happen to anyone

Here is an article where a West Vancouver Police officer was the victim of a SIM jacking scam.https://bc.ctvnews.ca/west-vancouver-police-officer-nearly-lost-thousands-in-sim-card-scam-1.4715934

Resolved! FORGET USERNAME AND PASSWORD

Hi, i forget my username and password of self service accountname-DERON ZHANGphone #-604******* EDITED by ShawnC13 to remove Phone number

Resolved! International text messages with Christmas Giveaway

Will I be able to send international text messages with the free long distance minutes we got for Christmas?I have a Canadian Plan, no added roaming plan, turned my Flight mode on and I am in the US atm.Was wondering what would happen if I turned roa...

Etienne77 by Good Citizen / Bon Citoyen
  • 440 Views
  • 3 replies
  • 0 Bravos

Resolved! how to activate my new SIM card

I am monthy pay client of Publice Mobile already, my old phone damaged. I just buy a new phone and one new SIM card. how to activate my new SIM card ? I enter my current cellphone no. but system shows my phone NO. not available ? I have paid this mon...

frank882100 by Great Neighbour / Super Voisin
  • 571 Views
  • 14 replies
  • 1 Bravos

Resolved! porting one PM number to another

So my number ABC-$40 plan -$7 reward = $33 per monthWife's number XYZ-$35 plan - $2 reward = 33 per month. I want to port my number (ABC) to a different company and port my wife's number (XYZ) on to my account. (I know this is not possible directly b...

sandhuhk by Good Citizen / Bon Citoyen
  • 567 Views
  • 6 replies
  • 0 Bravos

Resolved! switching phone number

When my husband and I were setting up our new PM accounts we wanted to keep our existing cell ph. number. We were at the shop where we bought the PM SIM and phone numbers and name were switched. That is, my ph. number is attached to my husbands name ...

ifriesen by Great Neighbour / Super Voisin
  • 500 Views
  • 2 replies
  • 0 Bravos

Resolved! Tranfer phone number.

Hi everyone,I am using Chatr Mobile right now with my phone number from Toronto, ON. I live in Montreal now and want to switch over Public but I would like to keep my old phone number which is from Toronto. I went to few mobile companies already and ...

andreale by Good Citizen / Bon Citoyen
  • 776 Views
  • 17 replies
  • 0 Bravos

Activation at London Drugs, Kerrisdale, Vancouver

I was out of town so had to get my cousin to go buy a SIM for me so that I could activate it before midnight (it was the last day of black friday sale....). When my cousin tried to activate the SIM for me he got this "Invalid SIM" (this problem which...

AFW-Public by Good Citizen / Bon Citoyen
  • 801 Views
  • 7 replies
  • 5 Bravos

Resolved! Two phones on one plan

I am a Windows Mobile phone user who is reluctantly moving to Android. My Alcatel IDOL 4S is on on life support while Microsoft and third-parties withdraw support. As Redmond pushes out some very promising applications for the Android and iOS platfor...

jafi by Great Neighbour / Super Voisin
  • 496 Views
  • 5 replies
  • 0 Bravos