Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Please provide an explanation about the automatic top-up billing on may 8 $14? was it the regular renew of m y exisitng plan with the $10 credits?
Hi there -reaching out within the community for any insight since @CS_Agent don't seem to be familiar or know how to resolve the issue I am experiencing.Issue: When my phone is switched off, on airplane mode, or has no coverage -callers are not diver...
Signed up yesterday and tried to port number to PM. Account was created successfully but esim wont activate.
Public Mobile has kept their Canada - US plans, instead changing it to a "Limited Time" offer - an offer that can change at any time with plan selection, so make sure to change on renewal and get the Canada-US plans to enjoy!EDIT: Also for new activa...
This account is my son's and his subscription just ended.He was away with his mom and I didn't know until today.There was a promo (Canada) that expired May 20 and I was hoping you would honour it.It is $34/month for 5 GB.
Hello, I am considering switching to public mobile, but i do not want to change my phone number. Can you transfer over phone numbers beginning with (709)424? I am currently with Lucky mobile
I transferred my number from Fido 12 business hours ago. My fido service is still active along with my PM. My outgoing calls from PM reflect my transferred number but it cannot receive incoming calls. The incoming calls still come on Fido. Upon reach...
Hello,I swapped my sim out too quickly and I missed the 90 minute transfer window text. How do I retrigger this, so I can port my number. My original service (fido) is still active.Thank you,
I lost my sim card last week traveling and want to transfer my public phone number to Koodoo. I can not reveive the sms message from public to authorize transfer of number without a sim card. can someone help methanks
Yesterday I was trying to port my number from pm to a diffrent service provider. The new service provider says that pm shld send me a conformation sms to port my number but I haven't received any sms related to this in the past 12 hr
Was told my phone was compatible with esim download app now esim is uncampatibe will not let me file ticket what to do
No data, phone call is fine. How to fix it?
Have a new 34$ month 5G plan and not getting5G network service what a rip off...
I'm trying to transfer from Koodo with a physical SIM and I'm getting a message saying "Subscription Not Activated". I'm not sure what I'm supposed to do next as I'm being directed to contact a customer service agent which then redirects me to ask a ...
After several attempts and confusion and switching my number between two Battlenet accounts, Now I have sorted the two account issue, I am no longer recieving authentication codes from Battlenet (on either account, or on my now only account)I put in ...
Looking for instructions on how to close an account with Public Mobile. Thanks
I bought a canada-us e-sim plan today. Got a new plan with a new number from PM first and transferred the existing Koodo number to PM.Got a message from Koodo to cancel the subscription and Koodo plan got cancelled.And got another message from PM to ...
I was a Koodo customer and my number isn’t porting, I can’t even log a ticket, having a hard time
Hi, I just recently signed up for a PM account and made the payment but for some reason when I tried to port my number over I got a "subscription not activated" and now I cant do anything else. Its stuck on this page. Can someone from PM reset this ...
Hello,I'm a new customer, I've downloaded the app but when I try to log in, it tells me to "enter a valid email address", and it won't let me continue.. What should I do?
Why is it everytime I get one of the big plans I barely use any data, so I switch to the lower one and my data gets used up in. A day? I do nothing different and use wifi at home. All my back ground refresh’s are off
I switched my parents to Public Mobile. My Dad has an old phone (Samsung S5) and he loves it because the battery is removable. However, his data is NOT working. It's not an issue with Public Mobile, because when we take his sim card out and put it in...
HiI am on the can/us plan. I will be going to the state in the summer. I want to know if I can make and receive call in the state with my plan? Do I have to use a volte capable phone?Thanks
Hi there, I am setting up a new plan. My new public mobile # is ###-###-####. When I put the sim card in phone to get set up, it is asking me to confirm my identity because "you're logging in from an unknown device." and it has sent a 6 digit code to...
Recently my texting stopped working, but now that issue has been resolved. However, pictures will not send or receive through SMS or MMS. I read about apn but worried that I might mess up my phone.
Upgraded plan in March (more data at lower plan fee). Was charged for both old and new plans within a two week time frame (overlap). Should I not be getting a credit for the unused portion of the original plan?
Hello. At least for the last several months, I haven't been able to reliably download photos (described as "objects" ) on my messaging apps: most of the time it doesn't work, rarely and briefly it seems to work, even with the wifi on and the mobile...
Having issues with porting over my phone number from other provider (Getting phone number not eligible for port) Telus. Not sure if this is due to me just paying my last bill 30 mins before I tried to port.I went to submit a ticket for help and it st...
same thing is happening to me right now! im mad
