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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! Question about reward point

My plan is $35, I can got $2 (auto pay) + $3 (stay 3 years) = $5 discount under old policy. Now I only can get $35 * 5% = 1.75 Point, am I correct?

Resolved! Bonus data missing

When I signed up last month I was awarded 10gb bonus data, but it’s doesn’t show up on my profile. I chose the 50gb plan because there was a 10gb bonus offer. Any idea why it’s not showing up?

Resolved! Old 3G $15 unlimited incoming minutes plan

Is anyone still on this plan? Are the incoming calls limited to under 9min or something now? Lately almost every incoming call gets disconnected after about 9min or sometimes 15min or 18min. Strangely enough I can only get actual unlimited calls usin...

Drop call

My calls keep dropping for 3 months now I thought it was my phone I bought a new phone and my calls are still dropping

Text messages

I registered with Public yesterday. I cannot send or receive text messages.

Resolved! US calling

My brother just bought the 34$ US plan as he is doing a bike ride across it. His text and data works. But when either I call him or he calls me, it goes straight to voicemail. He has a S10plus

Resolved! Number porting

I’m trying to transfer my number over but it hasn’t fully transferred over I am able to make calls but unable to receive any nor am I able to send out text messages please help @CS_Agent

Free data not working

I switched to the 1gig data plan a few days ago because I still have 200gigs of free loyalty data to use that expires in just over a month. My 1 gig of data was used up and I expected it to switch to that other data but the Internet is not loading, s...

Urgent need for help

I have been trying for days now to pay my account, which is on hold. I get this message: “Sorry, we're not able to process your payment at this time. Please try again later.”I have tried any number of solutions, all have failed. I have tried to a C...

Resolved! Mistakenly purchased add-on

Hello I mistakenly purchased an add-on while browsing a new subscription plan.i work night shift and was browsing in the morning before I fell asleep. I woke up to realize that I purchased the add on without knowing.i have now upgraded my subscriptio...

can't login, reset password

I cannot make calls, link to reset password is not being sent to my email!!!! Frustrated beyond belief

How to opt out of VOLTE?

I'm having constant dropped calls on any phone I try that has Telus VOLTE support (not on PM whitelist). If I put my sim in an old hspa flip phone it works fine. How can I opt out of this failed VOLTE experiment so I can use my newer phones without g...

Resolved! MMS not working

I recently moved to Public Mobile and all is good except that I can't send MMS messages. (That is, I can't send photos or group texts.) I'm on Android btw.I've tried various APN settings (rebooting between each change)the default settings that were...

Account activation stuck in infinite loop

Hello, I was trying to open a new account for my kid, I purchased the plan and as was about to activate the account, I realized the hand me down phone was blocked to FIDO.After getting the phone unblocked, as I login in, I get the message; lets activ...

4G plan speed

My 4G phone only shows that it is connected to the slower LTE network, never 4G. Why?

Resolved! imessage and face time

Some how not associated with my phone. How do I fix this?

Failed phone number transfer

I tried to transfer my old phone number because my old plan didn’t work but public requires me to confirm it via text code. I can’t receive the text because my old plan didn’t work. Now I am stuck in the transfer phase and can’t even decide to get a ...

Is something wrong with the iOS app?

I downloaded the app to set all of this up, but when it was asking to pick a SIM it was only giving me the option to order a physical SIM card, and I'm switching to Public Mobile specifically for eSIM.I tried completing the subscription on their webp...

My rewards points

Hi,My rewards points where not applied automatiacally like last month. My bill when from $21.85 last month to $34.50 this month. Why?

Unable to Activate eSIM

My phone number got ported over from Rogers six days ago and while Public Mobile thinks that this number is now active with them - I have no access to an eSIM and so no service. It is very challenging not speaking to a human about This.

My account

I can't access my account!!!!! Two days ago, same thing!

Resolved! My bill went from 20$ to 25$

I did not change my previous and my bill went up from 204 to 25$. I would like to get to be refunded and stick to my previous plan. How do I do that ?Thanks

5G

Just signed up for 5G but my phone under cell data is only showing LTE and 3G?I live where 5G is available!tried resetting my phone!switched data roaming on and offswitched between LTE and 3G

Forbidden A1 error code

I’ve tried logging into my daughters account so I can update payment info but I keep getting this error code. I’ve tired on my phone, my laptop and nothing

merge 2 accounts

My husband signed up and it didn't finish as internet went down, started process again and now has 2 accounts with same phone number and credit card charged twice. How to merge two accounts with different email address

Dropped calls, leaving PM

I have used PM for about 8 years, in the last year the number of calls dropped has changed and it is a real issue. I have changed phones from a Pixel 7 pro to a new Iphone 15 and both have same issues at my house. I have tried locking to PM , 3g, LTE...

Overcharged

I used to be charged $22.40 but I charged for May bill at $28. Who knows the reason? Other service providers offer better prices

Help! I can't login to my account because eversafe requires a text message and my screen is broken

Resolved! Online chat support for porting a number over to Public Mobile - security certificate failure

I am trying port my old Speakout number over to Public Mobile and it is not yet working. I received a text suggesting I contact a virtual assistant at:publicmobile.ca.ada.support/chat (https:// in front, but this forum will not accept the full web a...

Resolved! Re: Can't verify with code because phone screen broken. How do I get into account?

this no longer works, the email option is gone

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