Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Why don’t I have any 4g or 5g pkan offers in my account?
Can anyone at Public Mobile help me or others that are loyal customers get the new susbscriber only plans? Existing customers shouldn't be left in the dark shame on you public!
Every time I try to add my credit card information as a payment method it gives me the error message: "Sorry, we’re not able to process this request at this time. Please try again later.". My card has definitely been used before in-person and online,...
I'm having the exact same problem as at the beginning of the month today. Anyone else?
I just joined today. It said it may take up to 5hrs to activate. It’s been over 5hrs and I still have no cell service. At the top corner in my phone it says SOS.
Any inbound calls go straight to voicemail. I've recently signed up, and transferred my number from Rogers. I confirmed the transfer with the Rogers SMS. I've also waited 6+ business hours since initiating the transfer.I can't submit a support ticket...
HOW TO SIGN UP WITHOUT A CREDIT CARD??HOW SIGN UP WITHOUT A CREDIT CHECK?HOW TO PRE-PAY ?? edited by computergeek541: categories corrected
I am out of the country for 6 months and have put my payments on hold, but I cannot find anywhere in my account what date my 90 day limit expires whereupon I will lose my number if I don't resume my subscription.Surely this information should be a lo...
I haven't ever had to buy Data. 250mb is fine. and only buy minutes a couple times a year. If PM wants more money from me I would consider upgrading to the $24 /4GB plan. why isn't it available to customers like me ? I feel if PM targeted users like ...
Boxing week offer has $34 for 50GB, but when I select change subscription, it doesn’t show up.
i am able to see new plans on public mobile page, i am specifically looking for 29 per month boxing week promotion but when tried to select it ask for login and upon login it says i already have active subscription and does not let me choose the pla...
Does anyone know when billing starts for new subscribers. Is it the day we sign through the site or is it the date when the sim card and number is ported?
Does anyone know if you port out from Public Mobile and in future you want to open a new account/port back in, if you could reuse the same deactivated self-serve email?Thanks!
Can someone please help me to find my account noMy phone no. is xxxxxxxxxxxxxxxxxxxxxx
I want to change my plan to one of boxing week plans: 4G 30GB plan for $29/month, but it is not possible through my account.https://subscribe.publicmobile.ca/en/on/activation/plans/30GB-4Gspeed4
I just bought a new sim and want to switch to public mobile
I subscribed to a plan for my wife, but I don’t know how it is an esim card plan, and it's on my phone and I deleted the esim.I want to switch from esim card to sim card, please help me
I did a speed test and the 5g speeds are lower than the LTE speeds. I have full bars of both and the 5G speeds are around 10-30 Mbps while the LTE speeds are around 100 Mbps. My phone is capable of 5G and my phone plan supports 5G, so I'm not sure wh...
It's causing issue with some services saying I am not in New Brusnwick.
I have recently registered with Public Mobile and two payments have already been withdrawn from my account, one for $43 and one for $32. However I dont have any data left. I need to talk to an agent to find out how my payment plan works and where to ...
Hello,I am a customer of Public Mobile currently, may I get current Boxing deals? I am interested in $29/month 30GB package.Thanks!Tony Wang
how do i transfered my accound to wife without lossing my current number and all rewards.
My wife switched her cell phone service to Public Mobile and has service on her phone. But she cannot login to her account using either the app or the website. Both ways she is directed to have a code sent to her phone to be entered to complete valid...
Just want to know how long does it normally take for support to provide a response to an open ticket? I opened up a couple of tickets and it's been over 36 hours and still no response. My understanding was that they respond within 6 to 12 hours. Is t...
Good day,I have an Indian apple account on my phone and thus I cannot download the public mobile app to activate the eSIM. I do not wish to change my account but if my subscription gets changed to a physical sim, it will work. Please help me out with...
Hi all,I transferred from Bell, but it did not complete the porting of my number and I am not getting calls or texts. I did get a message that said it "Looks like you entered an incorrect ESN/MEID.". I tried the link it provided but it seems to be b...
US roaminG data not working, US roaming calling and texting not working. All Us add ons not working.
Hey all,I've looked through chats and have tried a bunch of options but can't figure out why I can't get my data to work on my phone. Received the sim yesterday, switched from koodo (not prepaid) - received the text, pressed okay, koodo account says...
