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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Paypal verification not working

I tried adding my Public Mobile number as a number in Paypal and the verification code sent by Paypal never comes through. I already checked to make sure SMS works by sending myself a text from another phone and it's working fine. This is a brand new...

Resolved! Local call considered long distance by other carrier

Something wierd happened which caused the person I called to incur long distance charges. When I first signed up to public mobile I used a temporary number with 437 area code. I also had my Rogers account active and people I knew called my using my...

Coverage different than Telus?

I was with Telus for years, and always had service anywhere in my house. Now that I've switched to PM, I get absolutely NO service in my basement. Ever. It's been over a month now. Why is this the case, when they supposedly use the same towers? (...

Resolved! US Roaming Add-on 10 days $20 charged, but not showing

Hi, I just added US Roaming for 10 days, $20. My credit card was charged and I can see available funds $20. In the add-ons, I don't see the feature added to my account. I also didn't get any email or text message confirming that add-on is actually ad...

Resolved! Homtom lt7 pro won't connect

Got my new phone today. Put the sim card in and started it up. Wouldn't connect, everything kept coming up on the telus network (which coming from my previous phone never came up telus on anything). Tried searching it up and wouldn't connect. Tried t...

6GB promo (Nov) and sim card

Hi there, I took advantage of the 6GB extra for 120 days promo (originally I have 6GN for 120 days). I checked my account, it stated the plan is still 6GB for 120 days. I see that there is a 6GB add-on, I want to check if it is the extra I received...

Locked out of account

@Mary_M I had forgot my password for my email and PM account (they were the same). I reset my email password but was locked out of PM account due to too many attempts. Please help My email is My phone number is

Best Dual SIM Phone?

Other than OnePlus curious what other models are popular out there?

US Roaming Not Working

Hey everyone, Purchased the 1 GB add on last night for my trip to the US, mostly for GPS purposes. Phone somehow worked until I stopped at a McDonalds somewhere in New York, but now shows 'No Service.' Tried rebooting, resetting network settings, tur...

$40 plan enquiry

Hi does anybody know if the $40/month plan (90day plan) includes unlimited text and voice mails along with the 2G data, unlimited text and unlimited talk?also, can this 6G total be used anyway i want within the 90 days or am i limited to 2G per month...

Resolved! Can Not use network

No network after back from vacation. Tried reboot a few times, still not work.Please help.647-xxx-xxxx Appreciate your help. Thanks,

Resolved! Cannot access self serve page

Hi community, I registered my public mobile SIM, ported my number from Fido, registered my plan and made my first payment successfully on December 25th. Unfortunately after this was all done, I got booted out of the self serve page and since that mom...

Unable to receive out of province phone calls & texts?

Hi there, I cannot get phone calls or texts from out of province. When phoning my number, they hear some clicks and it hangs up. Texts are X'd out and don't get delivered.Within province, other Ontario numbers can phone me and text me back and forth ...

mon numéro de compte

Bonjour j'aimerais avoir mon numéro de compte s'il vous plait, car je dois payer ma recharge et mon vendeur me le demande.Merci de votree compréhension.

Successful U.S. Roaming experiences

We live in the Toronto area in Ontario. On December 16th, I headed to Buffalo with my wife and daughter. I took some extra phones and lots of roaming options to try things out. [IMPORTANT: My family ordered Public Mobile U.S. Roaming on our 4 differe...

Resolved! OnePlus One Connectivity Issue

Hello, My OnePlus One phone would repeatedly disconnect from network and immediately connect back throughout the day. It isn't really an issue except for when it happens during a call (call doesn't drop but definitely a huge loss in quality). Anyone ...

Over 8GB disappeared

I've been checking my usage regularly, and was well below my 12GB limit. Then all of a sudden I got a warning I was 75% then shortly after 95%. I checked my account online and it shows 8400MB used on the 23rd, but I have no idea how or why that happe...

Speed Test Results Everyone?

Hello everyone, I was wondering if everyone can share their speed test results for their area. It would be nice if you can please include name of your city, area within the city and time of the test. A screen shot of the test would be nice. Please ...

Account locked

Hi, I've tried to log into my account to pay my upcoming bill, but forgot my password. Everytime I tried to reset my password, the email took SOOOOO long to come that the link expired. I've tried PM mods earlier this afternoon, but no response. Pleas...

Activating my Sim From Promo

Can I still activate the sim that I ordered in November (during the promo period) and get the 12gb $120 promo?

Flawless Victory

I just finished transferring my service and porting my old number over without a hitch! Thanks PM, I'm happy to be aboard!

No Service because of Wifi?

Hi, I posted here about 2 months ago with this problem, then PM'd a mod and still haven't gotten a response a month later.I have a OnePlus One. Most times when I go on Wifi, I lose service fully. The 'airplane mode' trick doesn't work (nor should tha...

PUK Code

Hello all, I recently got a new phone and was attempting to setup my SIM lock settings. I accidentaly locked the phone and require a PUK code to unlock my SIM. I've already messaged mods @Mary_M and @Shazia_K for help and sent in an e-mail request...

Re: Mobile Data Not Working .. APN seems to look right

So changing the APN settings allowed me to send and receive pictures. Thanks! My issue now is that when I look at a sent picture, I'm not able to use the back button to get out of the picture. I have to close the messaging app altogether to get bac...

Resolved! Referral Credit

Hey, I've been trying to get a credit on my account for a refferal and for the first cycle it was put on manually but disapeared once the cycle renewed. It been almost two months since my cycle renewal and no luck yet. Ive got a ticket number but it...

Nothing but trouble, what's going on?

So, at first, I got an error during sign up. I emailed support, apparently it was a glitch, and was all fixed. Great. Then, my number hasn't been ported yet. I signed up on Thursday night! I gave it some time because it was the holidays, but what's...

Resolved! Mobile data not working

I put my public mobile sim card into a ASUS zenphone 3 laser and the calling function works fine, but I have no access to the mobile internet function.

Boxing day deal

I am new and wonder if you any deal for boxing day such as 90 days plan?

Refer-a-Friend Rewards Not Applied

I have 5 friends that I have referred but only 1 of them is counting toward my rewards. All 5 numbers are now showing up associated with my account (they weren't about a month ago even though all 5 had signed up months prior). I've read about others ...

Resolved! Porting issue - Cannot receive calls and text - Also cannot send text

I need some help. Today I ported my number. It seems number has been ported but I have problems. I can make phone calls but I cannot receive any calls and text messages. Also I cannot send any text messages. Anyone knows whats wrong and what to do...

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