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[Megathread] No Incoming / Outgoing Calls

Neither my husband or I can place or receive calls, but everything else works. Anyone else?

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Can a 647 number be long distance from Toronto?

I'm in Toronto using a Province-wide talk option and no long distance addons on my plan. I just tried calling a 647 number and was told that the call is long distance and that the call could not be completed without a long distance plan. Is it possib...

Resolved! Might be leaving.........

I was just offered a postpaid Rogers plan that is comparable to my current PM plan. I have until the end of December to make my decision. I am waiting to see if Telus or Koodo make some sort of offer to their prepaid customers at PM. I hope so becaus...

Resolved! Robelus price war

Thanks to FM Now ROBELUS response to FM offer and FM strike back again,folks only until December 19th , the price war

Now wait a minute - money is not unlimited

New user. Trying to use my Visa card, and it kept saying that the card was declined. HOWEVER, 138$ was taken from that card, while the amount due was 120$. Not knowing that Public Mobile had cashed in 138$, I used another card, which took an addition...

Je suis pas capable d'utiliser mes service téléphonique rien ne fonctionne

Jai activer mon téléphone Jai paye mon forfait mais quand jappel ou je texte rien ne marche

Which plan offers unlimited Canada wide Talking?

I have been looking carefully but couldn’t see any plan which offers unlimited Canadawide talking. Could anyone give me the link if there is any ? Thanks a lot

Credit card declined

Living in New Brunswick. Buying phone for my wife. So the account is in my wife's name. Trying to pay with my credit card based in Quebec. Does not work...

help please

I just set up new acct friday night but cannot make phone calls or receive text , only have data ? took a second look to see that i have to click on the talk tab and the text tab addons , whitch i thought was all included in the data tab , wanted t...

Resolved! Porting out while keeping the account active

Hello, I am planning to get Telus $60 for 10 GB plan and right now I am with $40 4 GB plan with public mobile. Is it possible to port my public mobile number to Telus and get a new number for public mobile (I want to use PM as home phone) while keepi...

Resolved! Refund additional credit

Hi team, I was wondering if a MOD can please process the refund of my excess funds in my account. I am considering moving to another carrier as I always run out of data. Have been paying for two to three 1GB add-ons a month, and that really hurts my ...

Renewed a day late, changed plans, and now have no data, no calls, no text.

I renewed my plan a day late and changed from having 5gb on 4g to 3gb on 4g. I haven’t changed anything else but now I have no data, no calls (doesn’t work despite having province wide calls), and notext. whenever I try and load a webpage it goes to ...

Ridiculous telephone customer service!!

Today 15 December, I dialed 611 at exactly 19pm , right now it’s 21pm , continuously waiting for an agent to answer my phone call , no one bothered to answer! I want the see how long they kill my time ! Ridiculous customer service public’s mobile !!

PM Number Transfer - Simultaneous

Hi Guys, I'm looking to transfer my number from PM to the new $60/10GB plan, but keeping my PM account for my sister, who also wants to keep her number. Would it be possible to: 1. Transfer my PM number to a new Koodo account, without losing my PM ac...

Cannot receive calls/texts from ported number from Fido

I have acquired a PM phone plan a few days ago (Monday), and ported in my number from Fido.I expected the number to be fully ported within a day (so my number would be fully working by Tuesday), but I still cannot receive calls and text with the SIM ...

1GB Welcome Add-On - Referred Customer

Dear Sirs, I signed up with Public Mobile using a referral and my web activation indicated "1GB Welcome Add-on (Referred Customers only) $0", however I have yet to see the additional data allowance as ad Add-On. Please let me know. Thanks!!!!

Payed for 5 gig plan, only got 2.9 gigs! Want compensation!

My first month with public mobile I chose the 5 gig plan.. 2 weeks in it says I’ve used 95% of my Dara via sms.then it shuts off my data?i tracker since day one and I was only at 2.9 gig.. so now I have been out of internet for 2 weeks witch is a com...

Resolved! iMessaging not working after starting new billing cycle

Hi,So this is the first time happening to me since I started with PM fall 2016. iMessaging on my iPhone is not working anymore since I started a new billing cycle 2 days ago. I can't send or receive texts using iMessage but can only send and receive ...

How do you use so much data?

Honest question, not meant to come across as cheeky, but I so often see people saying things like : I need at least 5gb per month, or I am constantly monitoring my data because I use it up so fast. With most homes and workplaces/schools having wifi, ...

Auto Pay Refund

I'm thinking about switching to Koodo and I already pre-paid for this upcoming 3 month. Can we get a refund for the rest of the months we haven't used?

Resolved! Koodo offering 10GB Canada-wide plan for $60/month with no term

It seems Koodo is offering 10GB Canada-wide plan for $60 in AB/BC/ON: https://mobilesyrup.com/2017/12/15/koodo-offers-6010gb-promo-deal-ontario-alberta-british-columbia/ Seeing this on their main page as well, it's a bit tempting...any plans for PM t...

auto pay not working.

My account has been suspended even though I am on auto pay.I have tried the self serve also, but it doesn't seem to be working for me. Giving the "unable to process" error.

need help to UNBLOCK my cell # please awas speaking with a moderate team member most,day yesterday a

PLEASE HLPPP!!!..he last sent me a,link to something Liggitus???or rather not sure in email but I WHENT TO it and I AM MENTAL HEALTH SEVERE I AM horrible at technology I NEED STEP by step instructions if could plzzz

WHere is the dealls

i like public mobile buuttt 10 gb 60 dolls butttttttttim going to koodo tomorrow

Re: Porting out without closing account

How can PM be allowed to close my account when the number is ported and take away the pre-paid data and call time? I paid for 3 months of service. I would like to use 3 months of service no matter if I port the number out. If there is no way to get...

Website Issues to Purchase Add Ons

3 tries & it finally worked but many bugs are still around 1- attempted to buy US roaming plan but page insisted to pay entire $120 plan cost (not due to 28th) log out try again2- gave option to make 1 time payment but the box to enter amount in does...

Closing account with a positive account balance

I currently have about $75 as a possitive account balance that will be automatically applied to the next bill. I am looking at closing my account to move to some competitor promos, but I need to know how the positive balance is dealt with.

Resolved! Please help me on this: 15GB at 4G LTE Speed /90days

I subscribed to the 15GB/90 day plan just about a month ago. Can someone clarify if this means I get to access to the entire pool of 15GB of data for the 90-day period? Or, am I limited to 5GB/30 days? The advertising copy is not clear. My accoun...

Koodo - Great plan, what is PM response

So now Koodo has a plan better than PM - Now - only for BC, Alta, Ont.$60/month Unlimited Cda WideUnlimited Global text10 GB data (Yes LTE) Any response PM??

Koodo 10GB plan 60$ per month AB/BC/ON only

New promo on Koodo for 10GB data for 60 per month. I have heard this includes unlimited talk and text as well. Do we expect anything like this on public or will i be making a switch as my renewal comes up in a couple of days

Can't pay on self serve

I have tried all the mods suggestions such as requested clearing cookies, new browser, etc, tried paying through 611, tried several different credit cards, nothing works, they will not take my money. I called my credit card company and all is good. ...

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