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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

Resolved! STILL can't access my account

I made a post about a week ago about this and was told to pm the mod that replied. I haven't received a reply to my pm yet and my problem still exists. Is there someone else I can talk to, it's been weeks and I really need access to my account!Thanks...

Resolved! Reply not show out

Hi guys I have no idea it is my issue or a common issue. I replied a couple of threads, but it did not show out. Only the thread on announcement has appeared. Who knows how to fix it? Asking help @Mary_M, @Shazia_K, and @Saray_O. Thank you!

Account balance lost...

Hi, I`m trying to change my plan and yesterday my balance change from 65CAD to 0CAD.... why? Today I have to pay 85CAD to change my plane with 4GB data to 2GB data (costs 55CAD). Could some help me and check from system perspective what happened? R...

PublicMobile Account Disabled [Help]

Hello, I require help with my account. I lost my number to another provider which I did not want to transfer but they given me no options to cancel with moving my number. Now I would like to have my public mobile account active once again and get my ...

5 days no response to support ticket

After going through the SIM activation process, the result page had EMPTY "plan" section and the sub-total/total where BLANK. My credit card has been charged but I do not have access to the self-serve area. I submitted a support request and received ...

Resolved! MOD please delete

I have been using PM for nearly 90 days and haven't experienced this issue in the past.This morning my phone has very slow (some time no internet connection) internet speed.I checked my APN settings, as it used to be sp.mb.comDevice: iPhone 7 PlusOS:...

Resolved! Buying an Iphone 5s/5c NEED HELP/ADVICE PLS!

First off I need to know really is there relly a huge difference in these 2 phones? I mean I read the specs so Im aware of that stuff but I dont NEED the fingerprint ID. I realize the biggest thing is really plastic compared to the metal. My daughte...

Payment not going through

So first of all, I had auto pay but not enough in my account, filled my accountAt this time the amount due was $78CND, but when trying to pay again and again and again, using differement methods; all not working in the end.Now when I look at my bill;...

Resolved! courrier fee

When i ordered my sim ,public mobile charged 11.50 cad as courrier fee and they told me that i will get back the fee once i activated my public mobile.But i have not recieved that.what i have to do?

Resolved! sharable plan

is there any sharable plan with public mobile .i am new to public mobile

Plan Change Issue.

I've notice that so many people have a issue with changing plan. We do know that PM have some issue with this but let's move on.So let me tell you something cuz i run into this kind of problems as well.If you wanna change your plan without get any er...

Idea..Public mobile application for android and IOS

Isn't it a great idea if there is an application that lets us access our PM account easily right on our mobiles? Not sure if someone already proposed it but I think its a great idea.

How to check when new cycle starts?

How do I check when my next months cycle starts? I do not see any such feature in my account options. Because my data is almost used up.

Resolved! Need a sim card replacement...how?

Suddenly, I get to know this afternoon that I am unable to make or receive calls. I called from another phone to tech help and he said my plan was not properly activated and he said he did it now and suggest me some steps to do...but it didn't work, ...

Resolved! Cant receive text

Hi there,I can't receive text but I can send them. I'm using the axon 7. I'm not sure what's going on.Please help!

History of Data Usage

I know I can check the data usage in the landing page and all details in Plan secession. But is there an easy way to see all data usage in previous cycles? I want to know how much I used before, so I can adjust the future data plan.

SIM Activation Problem

Hi, I was in the process of porting my number over to Public Mobile and activating my new SIM. I had gotten to the payment page and received a message from credit card company that I was charged for my plan, but the page froze and failed to go to the...

to get my plan back

Hi Im a customer since March 2014 and a really like my plan with Public mobile. Im writting to let know Im away from Toronto and I will be back the 26Th Oct 2016 And I want to active my old plan back to my account My pin is ********* My phon # is ...

Observation about PM Community page

Just been observing the no. of people online on PM community at any given time. Usually, it's quite busy during evenings/nights, I guess since people have more spare time to surf. But the most interesting thing I have observed is that around 10-15 re...

Resolved! Bell number port only partially worked

Porting over from Bell only partially worked. I can make calls, text and have data. But can't receive calls? Anyone else have this issue?

Resolved! i just renewed 30 days! what happens of i want too add 6GB and text deal

Do i lose anything? I may want too add the texting and data special.

Post congestion

I have been scrolling through posts and noticed that it's very hard to read many threads because of useless posts my members trying to raise there post count.Isn't there any rules about this? Most posts have been resolved and people still post trying...

What's my phone number

Okay so I know I picked my own number just a minute ago and I think I remember it. But when I checked my sim card in my settings there was just a blank space where my number should be. I entered what I thought it was and it's not working. Where can I...

Resolved! Change plan problem

Hi,I have change my plan but the system reinstated my previous one. How I can change it?

Need a new sim

Already a customer lost my phone I need a new sim

Resolved! Cannot Access My Account

Hello, I have received my SIM card, my phone works but I cannot access My Account. When I try to login to My Account the message I receive is: "Sorry, your login attempt failed. Please try again." When I try to reset my password the message I receive...

Resolved! Early renewal of data only plan

Does anyone know whether you can renew your current plan early? So, if I run out of data on day 70 of a 90 day plan, I just pick it again (Change Plan) from within my account, and choose Start Now (and pay of course).

Not Recieving All My Texts

I am getting very frustrated. Back in AUGUST I posted about not getting many of my texts that are being sent to me from multiple people with multiple carriers. I have changed apps checked for blocking made sure there is memory available cleared cache...

Resolved! Pay using carrier

Is possible to pay for in app purchases if I have enough pre paid credit in my mobile wallet(funds bought with public mobile prepaid cards)

Resolved! Post on Top Contributors ?

When does the Top Contributors post usually get posted ? For August, it was well within the first week of the new month i.e September Is there any specific time period during which it gets posted or is it up to the discretion of moderators. Was just ...

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