[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Wrong email address entered at setup and password is not known
Set up an account for a friend in September 2017 and somehow maybe entered the wrong email address. Her credit expiry date was changed on her Visa and we are unable to get into her account to amend the date. Her 90 day prepay is due now and una...
Porting number out of PM to different carrier when I have credit on my account
Hi, I had a bit of billing issues when I first signed up and have about 3 months of payment (Around $200) just sitting in my account as a credit. If I switch/port number to another carrier (Bell, Telus, etc.) when I have credit on my account, do I ge...
Resolved! Locked out of Account
I've locked myself out of my account. Is there some who can help me? @CS_AgentThanks.
Resolved! My SIM's card is too big for my new phone
I bought a new phone after making sure it was compatible with Public Mobile. But now that I have it I see that my SIM's card is too big to fit in. I googled what I should do, but they said that I should go to a store and have them cut it to fit, but ...
Service Cut Off, Can't Make a Payment Online or by Phone
Pretty much what the Subject is. Online and by Phone they just say that it's not possible. Also can't seem to re register my credit card. Any help would be greatly appreciated.
Resolved! Rogers and Fido
Disscussion only. Please don't advertised other carrier deals in this community. "Thank you for sharing this, however, due to our community guidelines please do not post any offers not related to Public Mobile. " Shazia_K. Edited by: Ndesai
Paid my bill and changed my plan for next month but my line is still suspended?
@CS_AgentI PAID my current plan and changed my plan for next month to be $150 instead of $220 and now it is saying I need to PAY the $150 to reactivate my plan even tho i did pay $220 yesterday!!!! HELP!
Resolved! show 999-999-9999 when you got text by email
show 999-999-9999 when you got text by email
PLEASE Please ..HELP I CAN NO LONGER,WAIT!😭
I'VE REYES EVERYTHING YES I REYES THIS,VHST WIFH SEVERAL 4 3 DAYS AND NOT ONE PERSON COULD HELP ME HNBLOCK MY CELL NUMBER ,VHANGE MY BILLING DATE OR REMOVE MY MASTER CARD FROM PUBLIB MOBILE RECFERED FRIENDS BILLING PAVKAHE RECENTLY HE USED AGAINST MY...
Cant send pictures Samsung Galaxy S3
I have a Samsung Samsung Galaxy S3 that i recently unlocked and moved to public mobile. I am able to get and send text messages and able to get pictures messages but i am unable to send picture messages. My mobile data is on and working. How can i fi...
Updated autopay credit card on date of autopay - service now suspended
Due to my credit card being compromised, I had to reset my autopay information. I entered in my new credit card on Dec 13, which was the date my autopay was to be processed. Bad timing - I know! I've not received any communication via text/email rega...
Resolved! Not getting mobile data on LG Stylo 2 Plus
I also am not getting data on my Stylo 2 Plus K557. I get voice calls but no data. I also checked the IMEI of phone on your website and it says that it should work, see below. I also checked that the data is turned on. Please help.Your IMEI - 3593860...
Which plan to buy
#Do not buy 90 days plan Public mobile because I have problems porting my phone number.#no refund on prepaid public mobile cellphone#Moderator is still trying to fix problems, it's about 8 days, still fixing it, why is it taking so long?I am sharing ...
No refund Prepaid plan
Only buy 30 day plan if you want to try Public Mobile.There is no refund.Some people have problems porting there phone number.
Resolved! Refund - Charged two times when I switched to another plan
Hello, Could you answer how I can get refund if I was charged twice?My previous one-month plan ($42) ended on the December 5th and I did not extend it. On the 12th of December, I switched to the three-month plan ($135).However, the system charged me ...
Resolved! AutoPay Rewards Not Showing in Available Funds
Hi, I'm currently on a 90 day cycle and usually I would have $6 in my Available Funds for autopay. I noticed that right now it's $0 despite having AutoPay enabled (never turned it off). Can someone help please?EDIT: I've attached a photo. The system ...
Resolved! I paid for my plan but it is not working on my phone
Hi, I had a 3 months long plan that ended the 6th December. So the 10th December I paid for a new 3 months plan online by using codes that I bought in a mall (exactly like I did the first time). The problem now is that although I paid, I cannot phone...
All TTC Stations Now Equipped With Cell Service
At this point Freedom Mobile is the only carrier to make use of the cell phone network. I hope Telus signs up. https://www-thestar-com.cdn.ampproject.org/v/s/www.thestar.com/amp/news/gta/transportation/2017/12/13/all-ttc-stations-now-equipped-with-c...
Weird plan issue
So for the last couple of weeks I've been getting a call from Public Mobile delivering an automated message saying "My plan doesn't include talk" or something along those lines, which is silly, because clearly it does. I think it happens when someone...
Resolved! Plan Add Ons
I tried to add on a 10 day US roaming and talk and text bundle ($20.00) for an upcoming trip to the USA. Can you tell me if this has been applied to my account? I leave tomorrow. Thank you,Filippo Berna
No service with replacement sim card
I had my phone stolen, so I got a new sim card. I changed my sim card number to the new one and I put it in my LG G3. It said emergency calls only. I put it in both my parent's phones and it said the same thing. I checked and my service is not suspen...
Resolved! Refund
I have a $20.00 credit on my account. I will be porting my number over to Freedom Mobile at the end of the month. How do I get the $20 credit reimbursed to me prior to porting my number?
I can't add any plans
I was late to top up my account by a week and I new payment was due on December 5th so I went out and got a 150$ in cards and topped up my account ..my plan is only 140$ and every time I got to pick a new plan the website insist that I top up my acco...
I have funds in my account but my plan will not renew
Can someone help me I have $40 in my account but my $22 plan will not renew itself!! Please help me!! @mo
I can't make local calls - it says that I'm making long distance calls
This has been going on for the last 4 weeks for me. It was originally only happening randomly but if I ended the call and tried to call the person again a couple times it eventually worked itself out. NOW, my phone is doing it with almost ALL phone c...
Referred a friend but can't find the 1GB bonus add on
Guys, I did refer a friend last month or so and I can't find the 1GB addon. Does a moderator have to add this or should have been done automatically? Thanks,
Resolved! Account deactivation 30 days instead of 90 days
The user of the account is absent for half a year and I have planned to make a payment once every 90 days to avoid deactivation. However, when I log in, it is telling me I have 30 days after suspension before the account gets deactivated. Can someone...
Resolved! US Coverage & Roaming (pre-sales question)
Hi! I'm considering switching to Public Mobile. Before I do, I want to understand how the US coverage works. I selected the "Canada Wide and to the US" coverage. Does this work when I am in the USA? Or is this just calling the USA from Canada? If thi...
Resolved! Issue with Credit Card Authorization
I am at the payment step of the account setup, but when I try to activate my number, all I get is an error message that reads "Sorry, we are unable to process your credit card request." My credit card is perfectly valid, as I used it 20 minutes ago t...
Re: Cancel my port to PM - Quick Help
@Ionut i make a porting request by mistake this morning and now my phone number is no longer assigned. kindly assist
