Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
I just purchased a sim and subscribe to the 1G data plan, however I am still unable to activate the data usage on my iPhone 7 Plus even after I set the APN. I checked that my iphone is not locked and compatible with the network by validating the IMEI...
Credit card expired and has been updated. But now the self-serve system won't accept the payment and the automated telephone line doesn't recognise the number. I just want to give you money!! Please help!!
Can't receive call and do calls. Please help @CS_Agent. Thank you,
Hello everyone. I am currently with Freedom Mobile and was looking to switch over to PM as I was fed up with the poor network quality and thought I had my chance when the last flash sale was going on in mid-August. Unfortunately the sale lasted maybe...
I am not able to make calls within my city, or use my data even though my plan has the the plan to do so and my account status is active.
Got a response not really fixed looks like I have to wait 72 hours before someone bothers to fix it. Guess I am not elite enough to entitle me to prompt service. **bleep**ty
I have been out of service since this morning. i try to power cycle my phone every 30 mins and remove and reinsert the sim. Still no service. i also tried put my colleague's bell sim and rogers sim on my phone. they are all working fine on my phone...
Hi, I registered a few days ago and selected a plan for 200 add-on long distance minutes, which covered Canada and US. But now I realized that I want to cancel that add-on and add Canada wide talk. I don't want to pay the full amount for the new plan...
Hello Public Mobile Team, I referred a friend, last week he joined us, he added my number as a reference, usually, we receive a text telling that, but this time I did not receive anything, so probably something went wrong. his number is: 437 xxxxxxxI...
I clicked forgot password and typed in my email but I am not receiving a reset password link. Admin's please send me details to [email protected] Regards,
Is anyone else experiencing an issue with their service today? I am suddenly not getting any reception. At all. My phone just says Emergency Calls Only.My account is still saying Active.My phone is a Moto G5 Plus.I know it's not a hardware problem, j...
Hey Community, As announced here our SIM cards are now available to be purchased at WOW! mobile boutique locations and at over 350 Walmart locations across Canada. This dedicated category in the Community is where you can ask and discuss all thi...
I referred a friend last night, and she successfully actived the plan. However, unlike before, this time I didn't get any message saying that I already referred a friend. I am sure that she has input my phone #. Any solution?
I was in the middle of the city and tried to make a call, the situation was an emergency, but the network told me that "Talk was not enabled" on my account. It is and my account is current. I could make calls a few hours later. Is this a common occu...
I'd like to report no service in town of Lac La Biche. Three phones all show same issue (using home wifi at moment).TIA
I have two sons and I'm planning to get a number for each one. If there's an option to get them a sim from same company will it be beneficial to my account?? Plz help need ur advice. Thanks.
After some thought, my daughter decided to switch from Chatr to Freedom for the $50 8gb flash sale. After numerous calls to their customer service, and only 3 days of poor cell service, I convinced her to swith to PM. We had a slight glitch with cr...
Is this plan better than the one I have right now?? This plan includes: -- $55 for 4GB Promo- 12GB Data- Unlimited International Text- Unlimited Provincial Talk For $165 per 90 Days If not I will keep the plan I have thanks in advance for any replie...
Hello, all the sudden I realize that I don't have access to data anymore. There is a exclaimation mark beside 4G symbol. I tried to check my data usage on PM website in my account, and there is no table that indicates the usage. Please help. Thanks.
Hey, I previously had the following plan: Pick & Pay $120 per 90 Days- 6GB Data- Unlimited International Text- Unlimited Provincial TalkMy plan expired yesterday - I just deposited $58 dollars and tried to change my plan to the following: 30-day pas...
So people reading the title may think that this was going to be a rant about how poor the service is here. NOT, I had an issue like many where I couldn't receive text messages after my US addon expired (thanks for jinxing me @SD08) Anyway I private...
I unfortunately lost my credit card towards the end of my billing cycle. I will not have any method of payment for the next week and half. Is it possible to get an extension and 1 GB data top up?
Hi: My name is Linky. last weekend I checked my account and it showed that the Autopay didn't work and my account is going to be suspended in 90 days which confuse me so much because I already set up the Autopay. While on Monday it went through which...
I had switched from freedom mobile to public mobile in June for the promotional extra 6 G but I never saw it added. What should I do?
I purchased the US data add on using the two step process like I read online. When I got into the states, it didn't work. I managed to find wifi and read some troubleshooting options (restart phone, remove and readd SIM, etc.), but nothing worked. I ...
I accidentally paid for my add-on services (200min and 200MB) twice. Can you please refund me the $18+tax that is still in my account? I would not like to use this toward a future purchase or toward the renewal of my current plan. Thank you.@Moderato...
This will be my fourth line with PM. I have tried to activate a new account and have tried to process payment on 4 differnent cards. Same result each time "sorry we cannot process your payment." I'm a little bit frustrated at this point. There is ...
Hello, I have made a payment with my credit card, to a new account i have opened to my father, however paid with my credit card.the payment is noticed to be charged however never apply to the account, it appear it is on credit and not in the account....
@CS_Agent I am using a visa debit which I have recently had activated. I am getting the message that my card information cannot be verified when I try to make a payment. I have been to the bank to insure the card is working properly and have triple c...
Hello,My plan expired last night. This morning I attempted to go to a new plan and make a payment. When the payment is going through I keep getting an error message saying that it can't go through at this time. Btw, the last message before confirming...
