Hi Community, We are aware that some of our customers have been experiencing data-related issues. Our teams are actively investigating intermittent data issues affecting some customers. If you are having problems connecting to your mobile data servi...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hi,I have autopay on but decided to check on my account.Logged in and saw: "Your account has been suspended. Make a payment to reactivate your current plan.Suspended accounts are deactivated after 90 days if payment is not received. You will lose you...
My plan is up today but I do no get paid until Friday. Is there anyway to get a few days extension so I am not without my phone? Who would I talk to? I can't find a Customer Service number anywhere
I am supposed to switch to the $120, 3 months 6GB (total) plan today. I thought I was proactive to tag a moderator in Jan to fixed a glitch in the system so that I can switch to the new plan smoothly today. The auto paid by credit card did not charge...
The Nokia 6 and Motorola G5 look like amazing mid-range phones and I'm curious if they have the technical specs to work on the Public Mobile network. Does anyone know this information or know where to find it? G5 Plus: http://www.gsmarena.com/motorol...
Hello, hoping someone can help me. My Plan expired on February 19th(so suspended but not deactivated) On March 11th I used a voucher online for a top up. Was previously paying $70.00/month and changed to a $40.00 plan. Also tried to change my number ...
Hi,Leaving for the states and wanted to add the US addon but the page has been in error all morning. https://selfserve.publicmobile.ca/error?aspxerrorpath=/Overview/plan-and-Add-ons/change-plan/ JF
Hi, I'm attempting to add the USA roaming add on to my account both online and by phone and am getting a lot of error messages. First I tried by web portal and it would not accept my password, which I'm pretty sure was correct. Also correctly answere...
What is the procedure to port my Rogers number to Public Mobile? any help would be greatly appreciated
Hello, I am a new Public Mobile customer. I selected a $120 90-day plan. I did not choose International texting because I don't send international text messages. But in texting, there were only 2 choices, international texting or none, so I chose non...
I currently have 2 PM numbers, one is for personal (4G/$40) and the other is for work (2G/$40). I'm wondering if i can switch the plans, the work number needs more data.
Hello,I'm looking to pause my plan after the current period for approximately four months.Is there a way to do so without losing my phone number and current plan? Thanks.
Whenever my LTE connection falls back to H / H+ (I think it happens during a tower switch, because it always happens at the same intersection), my data almost always stops working, and it is only occasionally that my data works on HSPA. My friend has...
Hi, just looking for some help. Im trying to activate a sim for my husband, using the same visa debit as is registered for auto pay on my account. I keep getting an error that there is a problem verifying my card?? anyone have this issue or know ho...
Hey,So I'm trying to make my phone plan cheaper by removing the service I use the least: Calling. However, since people still call me and often leave messages, I still require voicemail which is something that addons don't provide. Is there any sort ...
I am a Public Mobile legacy customer interested in porting to Koodo with the deal they have been texting us. I have read in the Koodo forums that some legacy customers have been offered a data add-on of 250mb for $2. I would be interested in gettin...
I joined Public Mobile two months ago by porting my landline number from MTS to my mobile phone. There's a chat program called Telegram - when you register your account, you give it your mobile phone number, it sends you a text, and that's how you v...
I just got to Florida, purchased my U.S $20.00 roaming plan on two phone and it's not working. The payment went threw, am I doing something wrong. I have an iPhone on both phones. Please help.
Two Days ago, I tried to port a number from my speakout wireless account. So far, I am able to send and recieve text messages on the Telus Network, and make outgoing calls. I can not receive call or send texts to cutsomers on different networks. Plea...
I entered the required APN data and there is still no mobile data available what so ever. Any advice?Got LG G5 running Android 7.0. The phone was originally bought and locked to Koodo but my understanding it should also work on Public Mobile.
I was wondering if i refer someone to pm if they can get the plan that im on or if they have to pick from current existing plans?
What is my best option for getting more data on my phone immediately?? I currently have the add on of 1gb but I've gone threw it this month and NEED to have more right away. Can I purchase something just for the month? Or will it be a add on every mo...
Hi community, Some people have asked to be notified when promo plans or plan offering changes are announced. [EDIT: most recent example, which is what motivated me to do post this guide.] That may or may not ever come to fruition [edit: I can't spel...
To all the parents of school kidos within our Community I would like to wish happy, easy and enjoyable March break! Use this time for fun quality time with your kids!
Hi, my data expired, and I have used up my add-on as well. I am due for auto-payment today. At what time (or day) will my data come back online? Cheers and thanks,Adam
Hi, I am new to Public mobile, I went thru the activation of my sim card last night, completed the pmt, ported my phone # from Freedom mobile and was sent a email saying the my self serve was ready, but when I enter my email and password it doesnt le...
Hello,I signed up for autopay but I am not getting the $2 reward. How can I activate this reward? It has been 3 months since I signed up for autopay.Betnie
I went through the forums but couldn't find anything, so I am asking it here My mom is traveling overseas next month for about 40 days, she is already on a 90 day plan (next renew date is May 5th). Is it possible to pause her plan for the duration t...
Hello Team, My trip is over and am now back in Canada as of last Sunday, the travel pack expired yesterday and no while I can send text message I am not able to recieving any responses. I have confirmed with those I sent them to that they did not r...
I thought when you buy 6 Gigs of data, it gives you 2 Gigs for each month of your 3 month plan. I didn't think I went through 6 gigs already... Did I? OR did it just not refresh and give me my data for this month yet? I'm at the end of the first mont...
Hello, I currently have BC province wide calling plan but i tried to make a few calls from a 604 area code to a 250 area code (both withing the province) and it failed. I tried with 1+area code+number and also area code+number without success. I a...
