[Megathread] No Incoming / Outgoing Calls
Neither my husband or I can place or receive calls, but everything else works. Anyone else?
Forum Posts
Important Update: eSIM QR Code Now Included in Activation Summary Emails
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Troubleshooting Login Issues: OTP, 2FA, EverSafe
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
No service with replacement sim card
I had my phone stolen, so I got a new sim card. I changed my sim card number to the new one and I put it in my LG G3. It said emergency calls only. I put it in both my parent's phones and it said the same thing. I checked and my service is not suspen...
Resolved! Refund
I have a $20.00 credit on my account. I will be porting my number over to Freedom Mobile at the end of the month. How do I get the $20 credit reimbursed to me prior to porting my number?
I can't add any plans
I was late to top up my account by a week and I new payment was due on December 5th so I went out and got a 150$ in cards and topped up my account ..my plan is only 140$ and every time I got to pick a new plan the website insist that I top up my acco...
I have funds in my account but my plan will not renew
Can someone help me I have $40 in my account but my $22 plan will not renew itself!! Please help me!! @mo
I can't make local calls - it says that I'm making long distance calls
This has been going on for the last 4 weeks for me. It was originally only happening randomly but if I ended the call and tried to call the person again a couple times it eventually worked itself out. NOW, my phone is doing it with almost ALL phone c...
Referred a friend but can't find the 1GB bonus add on
Guys, I did refer a friend last month or so and I can't find the 1GB addon. Does a moderator have to add this or should have been done automatically? Thanks,
Resolved! Account deactivation 30 days instead of 90 days
The user of the account is absent for half a year and I have planned to make a payment once every 90 days to avoid deactivation. However, when I log in, it is telling me I have 30 days after suspension before the account gets deactivated. Can someone...
Resolved! US Coverage & Roaming (pre-sales question)
Hi! I'm considering switching to Public Mobile. Before I do, I want to understand how the US coverage works. I selected the "Canada Wide and to the US" coverage. Does this work when I am in the USA? Or is this just calling the USA from Canada? If thi...
Resolved! Issue with Credit Card Authorization
I am at the payment step of the account setup, but when I try to activate my number, all I get is an error message that reads "Sorry, we are unable to process your credit card request." My credit card is perfectly valid, as I used it 20 minutes ago t...
Re: Cancel my port to PM - Quick Help
@Ionut i make a porting request by mistake this morning and now my phone number is no longer assigned. kindly assist
Unable to receive text messages
Hi, I have been unable to receive text messages all day. I can send succesfully, make phone calls, use data etc. The only odd thing I can find on my account is if I go to my plan details I get the following: Pick & PayThis plan includes: -- 12GB D...
Resolved! Help!! Plan renewed wrong!
HI so I'm new to public mobile this is my third month. This month I wanted to uparade my data so I did I changed my plan I added the needed funds but it renewed my old plan so I'm left with ten bucks in my "wallet" and no extra data=( my boyfriend sa...
Resolved! Account is expired - but autopay is active?
Any mods can help please?How come in our account, the autopay is on, but it got the plan expired??Please advise and help.Kind Regards,Beehjae
Resolved! Calling UK
Just got my international calling addon and tried calling my wife in the hospital at the number she gave me but the phone says please stay on the line while the call.... long distance stuff and it’s not connecting me. There is no ringing or anything....
Resolved! Re: Auto Pay not working
I am having the same issues too, I can not get the auto renewal to work for me. Tried calling 611 and the PIN number I was suplied with won’t work either.
Resolved! Unlocking my phone
Hi, I read and re-read as many posts that could have led me to unlocking my phone, but I think this is the only way to get someone to PM me. Could someone please contact me about unlocking my iPhone SE, currently locked with Telus, but I have a PM ac...
Resolved! Invalid SIM
Im trying to acitivate a new account for my husband. I did mine last week no problem. He just purchased a SIM card, I have checked the number several times but its still saying invalid.
Re: International Roaming (NOT USA)
I understand Public Mobile is a low cost operator and I love it! I'm ok on buying local SIM cards when I go overseas and that's what I did recently. But would be great to have international roaming option, no matter the cost! Even if they said one SM...
Resolved! Cost for getting bonus data, How does that make sense???
I have a friend coming back into the country for a couple of weeks. I am trying to help with shopping for a short term cellular service. Looking through the options, I noticed that a 30 day plan with province talk, text, and 1 gig +1 gig bonus 3G d...
Problems with features and billing payments on my cell and account as well not impressed no way to M
please contact me huge issues affecting my business company ASAP pleaseSINCERELY Lia Selmani #226 *** **** I just reffered my ex to you and if this issue with my billing n my cell features is not CORECTED ASAP MA'AM I'M ALREADY LOOKING CLIENT .PLEASE...
Just sharing sheer joy!
Hey guys!! This isn’t in any way related to PM or phones at all. I just really want to share my happiness right now, and I don’t have any social media outlets lol if this post is completely unacceptable, I apologise. I received news today that I ha...
Resolved! new sim
i got a sim from public mobile to but when i try to activate it, it gives me the error"the number entered does not belong to a valid public mobile subscriber" i notice it happens a lot when i search the community can someone help me on this? thanks.
can not log in to my account
when I log in with correct password, I get "Sorry, your login attempt failed. Please try again"If I try to reset password, I get "ForgotPassword LoginUnsuccessfulUser_LoginDisabled"account: 10xxxxxxxxxxxx
one thing i dont miss
i just hate calling in to call centres for switching my bill and talking to rude customer service on here u talk to great people and alot of help
Resolved! PM Community reward
I was wondering how the community rewards work. I just logged into self serve and I saw I got 2$ in community rewards. Do you know when are the community rewards awarded? I thought this is awarded when we help someone out. I don't recall helping anyo...
Re: INFORMATION: iPhone 6 plus to iPhone 8 plus "SIM card Change"
My Wi-Fi hotspot 6 plus iPhone is not working
new plans vs old
HiI have the $55 for 4gig plan but I am interested in the $50 for 6gig but not sure about the 3g. Is my current $55 for 4gig on 4g or 3g? and will i notice if its slower?
November Badges
Not that we need any more badgesNeed more BADGES?!?!?!but has anyone received their badge from November Rewards? @Brooke_C, have the badges been awarded?
SIM card number is invalid
Hello,I have recently lost one of my phones.Good thing is that I had purchased another SIM card earlier and was keping it in stock just in case.Bad thing I have failed to activate this SIM card now, getting the message, "Sorry, the SIM card number is...
Why can't I send a private message
I am trying to reply to one of the moderator email but it said that I can't send my responsd because I have reached the limit of private message. This is very urgent I need to reply to that's email because its been a month that I haven't got a phone ...
