payment went to old account that is not active

[masemyla]

So i made a payment and on my old account because i needed to buy a new sim card last month and did not know how to just keep the same account and add new sim so i created a new account. Now there is 37 dollars in my unactive account and i needed that for my new account becauuse my payment was due. can anyone help

[ky01]

I am not sure if it would be possible to move your credit from one account to another but the best thing to do is to message a moderator and ask them if they could help you with that.

Click here to message the moderators

Let them know your problem and provide them with your account information and see if they can help you.

Good luck!

[CalvinW]

Private message @CS_Agent for help.

[Samianauman]

Send a msg to mod hopefully they will help you out 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

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