Unable to account after accidentally selecting new activation

[EddieM1]

I accidentally submitted a new activation in error when I was logging into my account, and now I'm unable to access it as it keeps prompting me to continue the activation. Wondering why it would allow me to activate a new plan while my existing plan is registered to this email?

Also how can I revert this error so I can get back to my account? I'm the account holder, but under my daughters phone number.

[EddieM1]

Yes, she still has service. It's just logging in and accessing the account information that takes me to the activation indo page on SIM etc. Have submitted a ticket to support. Thank you!

[funpig1]

@EddieM1 

Message a customer agent. It may take a few hours or a few days for them to respond depending on how busy they are. 

https://productioncommunity.publicmobile.ca/t5/notes/composepage/note-to-user-id/22437

Is your daughter at least still getting service?

P.S.     Try clearing the cache on your phone, rebooting it and then logging in again in Incognito mode. The app is glitchy.  Sometimes if you clear and start over it may work. Good luck.

[EddieM1]

I will submit a ticket on this, thanks

[EddieM1]

It didn't give thst error message as I was expecting it to since email is already registered under my active account. Email, account has been active for a few years now

[BKNS27]

@EddieM1 

It should give you an error message if you use the registered email for that account.

Try login with your daughter’s registered email address.

If you are still having issues login. Click on the Chatbot and type in Submit a Ticket to contact a CS_Agent to help you access your account.