Hello Community, We’re thrilled to announce an exciting contest to celebrate our new CAN/US/MEX plans. Get ready to spice up your travel plans because we’re sending a lucky winner on a trip for two to Mexico. Who’s Eligible? New customers who purcha...
Hello Community, Due to a recent system issue, you may have received an email and/or text message incorrectly stating that your account is in suspended status. We apologize for any confusion this may have caused. To validate your account status, plea...
Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...
Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...
Hello, why I am getting an email from Public Mobile regarding "Public Mobile service has been put on hold" on the date of 08/06 while I am seeing the payment history under my account was made on 08/05? I do see pending transaction in my credit card w...
I transferred a landline to a new cell phone about 5 days ago. Calls from other cell phones are coming through but calls from other land lines are still ringing on our landline phone. This does not even make sense to me.
I get an email and text saying my account is suspended. My autopayment is set up and the credit card looks ok. m Is my account suspended? When I log in I think they got the payment
for over 2 years my plan was for $ 25 per month . then 2 months ago it was increased to $30 oer month with no warning. WHY? also all my reward points were eliminated . WHY?
As per the title, I've been getting incorrect: "Account Has Been Suspended" e-mails and text messages.My profile shows the normal, subscribed, recent payment (and my credit card show the purchase on Aug 5th) and there are absolutely no messages of an...
Just received text message from 4013 saying my Public Mobile account has been placed on hold due to unresolved issue with my payment, including (I'm guessing) a fraudulent link to visit to rectify the issue.Are you aware of these texts?
We are paying off a phone for our daughter with Telus. We just moved over to PM ourselves. Can we port over our device payments to PM? Or can we move her service to PM and leave device payments at Telus? Maybe this is a better question for Telus?
My phone number has been given away to someone else. Public mobile has been paid monthly by automated debit. How can this happen.
Hi,Yesterday I bought a subscription and got an email with confirmation saying that I now need to download the app to complete activation. When I try to log in to the app every time the error message appears. When I try to log in to the web I see the...
I want to use my reward points towards my subscription cost every month. How do I do that?
My son subscribed without my permission using my banking info. I cannot seem to find how to cancel this. As he just did this an hour ago there is no Sim card yet and phone has not been activated. Please help!
Trying to update my payment info but keep getting a message “Try Again Later”.When will this be fixed, I need my phone. My services have been put on hold.Please contact me ASAP
I am a new customer on the 4G 6Gb plan which is advertised as providing speed of up to 100Mbps, and I live in Ottawa, with no connection problems with my previous providers (Rogers and Bell). I just checked my speed on SpeedTest.net and got only 22....
Activated sim but wont work trying to contact support
Hello,I recently used an e-sim for my travel. I have disabled it and now I cannot send SMS. I have restarted my phone and I also took the sim out and put it back again.What can I do next.
Hi,I have bought a Talk-Txt-3GB(15d) US roaming on Aug 2nd at 4pm EST. We left for US in the evening; everything was fine for the first 2 days, but on Aug 6 both data and voice stopped working - cannot send/receive calls or have internet access.I hav...
HelloI'll be moving to another country. I like to port my PM # to VoIP as I'll be making calls to Canadian #s. Like to pay the min monthly fee to keep access for VM and to get 2 factor authentication. Is this possible? Thank you
Does the current promotion for $34 50GB , 5G speed come with call answer and call display? How long will I be charged that if I change?Currently I have the same 5GB, 5G speed with call answer/display but I am paying $64 crazy.Thanks
I'm in the US and I can't receive incoming calls. I've tried the APN setting edits, T-Mobile and AT&T network manual selecting and I can get calls going out with T-Mobile selection but can't receive any incoming calls. My data and texts work, but so ...
So I just signed up for public mobile today. It has been 5 hours since I confirmed the number transfer with my previous provider. When I activated the e sim it was at the top of my screen and the other carrier was above it. Suddenly I was notified I ...
Can’t find my physical SIM card after travelling overseas. So bought an eSIM failed through the app for $5. Unfortunately activating the eSIM failed on my iPhone. Now I have no way to activate it or revert, or can’t see an option to try again. Wh...
@CS_Agent I subscribed to a public mobile plan (29/Mo with 30G of data) via porting my number from Fido and using an eSIM. I followed the instructions on the website to the letter. It's been two weeks and my data still does not work. I can call, and ...
I recently ported out of Fido(e-sim) and transferred to Public Mobile (e-sim). I am not getting any incoming calls or text messages. I am not able to login to my account as I am not receiving OTP. Not sure what to do.
What a nightmare! I want more than 3 rings before VM picks up (prefer 5-6), so a rep told me to type: *61*16475804001*11*30#[+ CALL]. As soon as I did it, it messed up my main # and now all my calls go straight to VM. The next rep told me to type #61...
Hi,This is more of rthe official support employees around:Today I received an official "RESTORE YOUR SERVICE" email stating:Oops. It looks like we didn't receive your payment.Your service has been put on hold while we await your payment.After 90 days...
How do I increase the time I have to answer a call before it goes to message mode?
I received an email that my payment for the plan Im subscribed to hasn’t gone through. It’s puzzling because I checked my bank account and saw the payment had been taken.
any telephone number I can contact for enquiry instead of using community ?
Hi everyone, I am going to Inuvik next week and would like to make sure I can get cell reception there. The PM coverage map says it's covered, but it also says so for Alaska and I know my phone doesn't work in Alaska, so I don't really trust the cove...
I did Pre-authorized Payment Reward Jan 22, 2021, but no longer loyalty discount $2 available in my account. Also I did a Refer-a-Friend.
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