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Forum Posts

Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Ck_PM by Public Mobile
  • 11122 Views
  • 107 replies
  • 27 Bravos

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update.  I...

A_CX_PM by Public Mobile
  • 22052 Views
  • 181 replies
  • 24 Bravos

Multiple Phone Numbers on 1 Account

Hello,I currently have 1 account and 1 phone number associated to the account. I would like to know if I can add another (or even 2 more) numbers on the same account? This would be great for management purposes, so that I only login to 1 account for ...

edinez1 by Good Citizen / Bon Citoyen
  • 197 Views
  • 4 replies
  • 0 Bravos

Resolved! Cell Phone Service in the US

Hello,I have the old basic $15/month plan which does not include coverage in the states.  If I have to cross the border on any random day, and I would like cell service for that day, how do I go about getting it?  Am I able to use Google Maps as well...

Griffyn1 by Good Citizen / Bon Citoyen
  • 725 Views
  • 37 replies
  • 0 Bravos

OPT verification

Hello, I have just ported my phone but am unable to receive text message on my phone to confirm my identity so I can get full access. There is also no other option to receive via email. Please how do I resolve this.

Aolanewday by Great Neighbour / Super Voisin
  • 88 Views
  • 2 replies
  • 0 Bravos

Resend Porting SMS

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPhone, and selected to port my number. I checked two hours later and an error popped up saying failure to activate eSIM - cont...

PrettyPixel by Great Neighbour / Super Voisin
  • 130 Views
  • 3 replies
  • 0 Bravos

Paying for my monthly service plan

Trying to pay for my service. Went to my local telus store to buy a voucher but I cannot find where to submit payment on my public mobile account.

Carmie by Good Citizen / Bon Citoyen
  • 429 Views
  • 21 replies
  • 0 Bravos

APN Settings

I am having no luck getting help from CS Agents. I think my APN setup may be wrong but have no idea how to fix it. I have reset and no difference.also, I remember years ago I had the same problems with roaming and they reset me on the network. I wish...

Resolved! Do PM subscription charges go through CC as a recurring payment?

I have a CC that gives a different cashback for recurring payments. I don't use it for PM because in the distant past, the PM monthly payment didn't go through as recurring (even though it was recurring, I guess it was coded differently). Just wonder...

ottawa by Model Citizen / Citoyen Modèle
  • 197 Views
  • 4 replies
  • 0 Bravos

Is there any way I can get my bill covered just this once?

My bank card was stolen so I can't pay for my plan. I have to take the bus to town tomorrow because I live far away from the branch where I have to get my replacement card. But I really need my phone to get to town. I can pay after tomorrow. I just n...

Crunchymm by Great Neighbour / Super Voisin
  • 245 Views
  • 5 replies
  • 0 Bravos

Resolved! Black Friday Deals

Hi Public Mobile Community,I am just wondering how these Black Friday Plans work. How long do these deals last for if we switch to these plans? An example would be the "$34.00 / MONTH - 30 GB Data at 4G Speed" plan, but there are a few others. Are we...

Avatar by Great Neighbour / Super Voisin
  • 557 Views
  • 3 replies
  • 0 Bravos

Resolved! Black Friday deals

Are the 5 g deals a monthly or 90 day subscription. Only interested if the 40 GB 5 g plan is a monthly plan

Worms by Great Neighbour / Super Voisin
  • 154 Views
  • 1 replies
  • 0 Bravos

Resolved! Error Activating ESim

I subscribed and downloaded the app, followed all the steps including downloading the eSIM and following the prompts on my iPihone, and selected to port my number. It said to was 30 mins to 5 hours. I checked an hour later and an error popped up sayi...

PrettyPixel by Great Neighbour / Super Voisin
  • 231 Views
  • 4 replies
  • 0 Bravos

Locked out for way more than an hour and esim transfer

I have been locked out of my spouse's account for more than an hour.Trying to transfer an esim on an iphone to a new android motorola 5g stylus (2023). Locked out after a couple of login attempts and also wondering if I can get the transfer to the ne...

4star601 by Good Citizen / Bon Citoyen
  • 369 Views
  • 13 replies
  • 0 Bravos

Resolved! Confirmation Code Error

Hi all,I recently ported my number to Public Mobile, however, when requesting a confirmation code to log into my account, the previous number on the account shows up rather than my current number. Any fixes?Thanks

GhostVandal by Great Neighbour / Super Voisin
  • 113 Views
  • 2 replies
  • 0 Bravos

Resolved! Number Transfer Issue

I got a text saying Public Mobile was having trouble transferring my number. "Looks like you entered an incorrect ESN/MEID". Haven't heard from anyone. Is there a number I can call?

f1ash by Great Neighbour / Super Voisin
  • 117 Views
  • 1 replies
  • 0 Bravos

Resolved! Number Transfer Issue

Hello,I am requesting to transfer my mobile phone number and did not received the authorization SMS from my Old-Service-Provider until after the 90 minutes. I tried to resubmit the transfer request by contacting a Customer Support Agent but the link ...

Joyceyvuong by Great Neighbour / Super Voisin
  • 214 Views
  • 4 replies
  • 0 Bravos

Resolved! drop down speeds on 4G plans

Say I am on a (4G) 20GB/month plan and I exhausted my availalbe data. What data speeds will my data drop to?I found one statement for the 5G plan suggesting "up to" 500mb/s , but in the terms of available 4G terms I saw, that statement was missing.Ca...

Rrrabbit by Great Neighbour / Super Voisin
  • 311 Views
  • 7 replies
  • 0 Bravos

Resolved! How do I contact someone for referral help?

@CS_Agent Hello, I signed up with PM due to my husband's instance of switching over. I forgot to use his referral code during the signup process. How do I go about entering this now so that we can both benefit? Thanks very much.

Michelle_S by Great Neighbour / Super Voisin
  • 206 Views
  • 5 replies
  • 0 Bravos

Resolved! Android txt messages - not showing as blue

HiI just switched to Public yesterday from Fido. I own a Samsung S9 (still same phone). I just noticed today that my text messages to other Android users are now green instead of blue.  I checked my phone and nothing has changed. Has anyone else expe...

Zhao0 by Good Citizen / Bon Citoyen
  • 2901 Views
  • 32 replies
  • 0 Bravos

Resolved! Changing my subscription plan

Hello Public Mobile Community,I have a few questions regarding my subscription. I paid for 90 day cycle until Jan 12, 2024. What happens if I cancel Public Mobile before my subscription cycle ends? Do I get my remaining balance back?Currently, I set ...

vichee07 by Great Neighbour / Super Voisin
  • 363 Views
  • 5 replies
  • 0 Bravos

Resolved! Transferring my old phone number

I got a message from public mobile saying, “Hey, it's Public Mobile. We're having trouble transferring your number. Looks like you entered an incorrect ESN/MEID. Someone from our team will contact you shortly using your original phone number or the a...

Markymark1 by Good Citizen / Bon Citoyen
  • 115 Views
  • 1 replies
  • 0 Bravos

Transfer Number Issue

Hello,I was requesting to transfer my phone number to Public Mobile. I got below message to from 83585: 'A message was sent earlier to authorize the number transfer. We have not received your response. To reinitiate the request, please reply '1' to t...

Alice12345 by Great Neighbour / Super Voisin
  • 169 Views
  • 5 replies
  • 0 Bravos

Payment

I cancel my service. But still charged me

Showy11 by Great Neighbour / Super Voisin
  • 92 Views
  • 2 replies
  • 0 Bravos

Resolved! How does this community point system work?

I want to join the Public Mobile online community and earn points for it. Very cool perk and service. Can someone please explain in more detail how it works?

Melshelle by Great Neighbour / Super Voisin
  • 377 Views
  • 6 replies
  • 4 Bravos

Resolved! port my PM # to other carrier

Not able to port my PM number to other carrier, didn't get confirmation message from  PM

Zayo by Great Neighbour / Super Voisin
  • 184 Views
  • 5 replies
  • 0 Bravos

Resolved! referral code

My referral code that I entered was not applied

Suelee by Great Neighbour / Super Voisin
  • 283 Views
  • 5 replies
  • 0 Bravos

Resolved! 5G speed issues - please help

I am in a 5G coverage area but my phone still shows LTE and I did a speed test and I am only getting 73.73 Dowload MBPS!!  According to the website I should be getting up to 250 Mbps download speeds.I have an iphone XR and an eSim.Please helpThank yo...

Joybellswj1 by Good Citizen / Bon Citoyen
  • 352 Views
  • 11 replies
  • 0 Bravos

Help

I’m phone does not call Canada from Yuma azphone number is ### #######

Gwiens by Good Citizen / Bon Citoyen
  • 400 Views
  • 18 replies
  • 0 Bravos

Resolved! SIM card not received

I am writing to express my concern about a SIM card that I ordered eight days ago. I was informed that the SIM card would arrive within 5-7 business days, but it has not yet arrived. I am starting to get worried, as I need this SIM card for my phone ...

Nibbio by Great Neighbour / Super Voisin
  • 371 Views
  • 9 replies
  • 0 Bravos
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