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Important Update: eSIM QR Code Now Included in Activation Summary Emails

Hi Community, We're happy to share some news that aims to make your eSIM installation process smoother and easier. As of June 15, we've started including an eSIM QR code in our activation summary emails. Why does this matter? If you encounter any dif...

Troubleshooting Login Issues: OTP, 2FA, EverSafe

Hey Community, We are working very hard to resolve errors some of you are facing when logging in or creating a new ID. For Eversafe ID specific issues, our agents are currently unable to support a fix. Please hang tight until we provide an update. I...

New sim and phone to replace lost phone

How can I register my new sim and phone ? I go to my account and the bot says just click on account and I will see the option I need . There is no account to click on . How can i use my new phone ? Do I need a new email ?

problème réseau

Previous customer, my account is not working

I need help, I am a customer since 2019. I am being treated like a new customer and being asked to reactivate with my sim. When I enter my old sim, it says your sim is invalid. Why do I have to re activate my account if I am a previous customer. It's...

I bought data, turned cellphone off and public mobile stole my data.

I don't know how you guys can steal from us loyal customers and think it's okay. I'm contacting a lawyer today and I'm filing a lawsuit against telus and public mobile for stealing $20-$25 dollars from me 3x now and I don't even get to use the data I...

Canada Wide 22.00 a month

Can I lower cost to Canada wide $22.00? Change plan doesnt give me this plan option

5g can us mex 75gb offer from March 11 - upgrade didn't happem

I got the same message as many did March 11 with this offer. I immediately soid yes, and received a confirmation message. But now on the eve of departure for Mexico, checked my plan to discover my plan was never upgraded. I did the upgrade to an inf...

Poor call quality

Has anyone been experiencing poor call quality lately? The first instance happened a few weeks ago, when mid-call the other person couldn’t hear me anymore. They had to call me back 3-4 times to finally be able to hear me clearly. then it happened ag...

Resolved! URGENT !!! Wrong number configured in my esim

Hi, I'm new to PM and attempted to port my existing number, which ends in 5746. However, my eSIM is configured with the wrong number ending in 5756. Because of this, the porting process was not completed, and the incorrect number (5756) is currently...

Mobile netwoek

Mobile network in settings greyed out. How do i get it back Thanks

Re: Public Mobile Unlimited Data?

I have the 6bg plan, and i have no internet even at low speed

Please please PLEASE update the VoLTE compatibility list

I just got through a support ticket of trying to ascertain whether a phone I wanted to buy has VoLTE support on Public Mobile's network. The support worker's response to my question was to "check the compatibility list once a week to see if there is ...

Wrong number

How do I change the phone number that receives verification code

Changing payment method

I have been trying to change my authorized payment method to a different credit card from the one I originally subscribed with but it won't accept my payment and restart my subscription. So now I have no working phone to make or accept calls.

Issue when transferring phone number

Hi, I am having a hard time calling Public mobile and my current service provider to transfer my number. It is still pending and I don’t know what else I have to do. It is being 2 days and hours on phone call.

Lost phone

Lost my phone, just got this one, trying to get an esim but it won't give me the option on the phone only on my chrome book. Tried to order a sim but it won't accept my address. Getting seriously frustrated and running out of time.

What do I have to do to make sure I have service in MEXICO?

Service in mexico ... What is necessary to make sure my plan works when I'm I Mexico?

Resolved! Can't redeem points

Hi,I've been trying to use my rewards points to pay this month's bill. I have more than enough, but it keeps failing because "I don't have a payment method registered".I pay with vouchers, I'm not in a place to use a credit card. Is this a new policy...

Email Reset

Hello,I am trying to update my credit card information for autopayment, but I can't login to my account. The reason is I have signed up with an email that doesn't exist anymore, and I can't receive any link that prompt me to change email. What should...

Resolved! no service after plan change

Hi there I did a plan change last minute and had it not take effect until my next billing cycle. Today is my new billing cycle and I have not had service all day. What can I do?

I'm not able to receive ever safe OTP on my number

I'm not able to receive any OTP on my number due to which I cannot register to ever safe I tried multiple times but I still cannot get any OTP. I cannot change anything on my account as it's not allowing me to go forward without OTP

Dual SIM not working

Before BM activation I was able to use two SIM cards at one time but now I cannot use my Telus Sim while I'm using my PM Sim

old credit card

I see one card one my profile but I'm being billed on a prior card. How do I delete old credit cards off the system?

Texts to USA not going through

Hi there,All of a sudden, texts to my brother (who has a US number and is in the US) are not going through anymore. While texts to his wife (also US number and is in the US) go through.Any suggestions?I did switch my plan to the 75GB $35/month plan,...

Resolved! I cant recieve messages

I had not renewed my plan but renewed today and I am not able to receive any texts even 5+ hours after renewing. I am out of the country and wondering if that is the reason ? What steps should I take in order to enable this option?

Access to prior e-sim QR code

Hey, my previous phone was stolen in a domestic violence incident and I had to use a temporary SIM card in my old phone. I know have a new phone, but it won't transfer the prior eSIM number for the iCloud transfer and I would like to restore my origi...

iPhone 11 fritzy after attempted toilet flushing

My 2 year old attempted to flush my phone last night. I have an iPhone 11 which has had its screen replaced 3 times. The phone was in water for less than 20 seconds. It was turned off right Away and stayed off all evening and overnight. It was uprigh...

Resolved! E-sim Stopped working after a few months - Help please

Hello guys,A few months ago i made the switch from Virgin Mobile to Public Mobile, and the E-sim / Network worked perfectly for 2 months. about 4 days ago, i received a message from apple informing me that phone line wasn't registered, so the se...

Resolved! While in Italy/Europe...Is there a way to receive texts to my current public mobile phone # ?

I plan to get an esim with data only while travelling in Italy/Europe. I also have Fongo Works with a different phone #, which can receive texts if that helps.

Samsung Galaxy s10 group text problem

Hey allI used to be able to get group messages in my text app, but suddenly now I can't. In settings, it previously had a "Group chat" setting toggle, but it doesn't have that any more, even though my partner, who also has a Samsung phone, does have...

Mms not sending IPhone 12

My wife and daughter have the same phone and settings. I am on a chat with public mobile but getting no where. My wife cannot send mms but my daughter can. Support has said my wife’s APN setting is wrong but it matches what my daughter has. The ...

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